# IVR Studio Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IVR Studio Software - reviews, pricing plans, popular comparisons to other IVR products and more.

Source: https://www.capterra.com/p/120328/IVR-Studio

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# 

 IVR Studio Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

IVR Studio

## What is IVR Studio?

Cloud-based IVR solution to build phone system navigation, route calls and manage call queues & call flows, dial out surveys and more.

## What is IVR Studio used for?

[IVR](https://www.capterra.com/ivr-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$799

Flat Rate, One Time

Free trial  
available

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Do you work for IVR Studio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.voicent.com&name=IVR Studio)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IVR Studio

5.0 (5)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$799

Flat Rate, One Time

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (5)

Ease Of Use

4.8 (697)

Value For Money

5.0 (1)

Value For Money

4.5 (677)

Customer Service

5.0 (5)

Customer Service

4.6 (647)

## IVR Studio alternatives

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)

[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

Starting price

$29.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/136894/XCALLY/)

[MyOperator](https://www.capterra.com/p/159433/MyOperator/)

[4.2 (68)](https://www.capterra.com/p/159433/MyOperator/reviews/)

Starting price

$15000.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/159433/MyOperator/)

[View all alternatives](https://www.capterra.com/p/120328/IVR-Studio/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Logging

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

IVR Studio 9 features

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Create and administer polls and surveys

Turns text into natural sounding speech

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Basic

$799.00

Flat Rate,One Time

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (5)

5.0

Based on 5 reviews

## User reviews

Overall rating

5.0

Based on 5 reviews

Filter by rating

5(5)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RM

Robert M.

Manager

Telecommunications

### "Easy to use and overall great product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2016

Very easy to use with its drag and drop builder tool and handles calls efficiently. Great tutorials offered on the Voicent website to help you get started in call flow program designing.A well put-together product and would recommend to others!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Miya C.

Administrative Assistant

### "Worth The Price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 4, 2015

This product is easy to use and doesn't have unnecessary buttons. It's user friendly even upon the installation, I'm glad that I finally found a software that's worth the money I pay. It's never easy to get a lot of workers just to handle your incoming calls.This software has definitely handled calls in our company more efficiently.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jeth S.

Sales Agent

### "Great Job Voicent!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 2, 2015

Handling a lot of clients can be a very challenging stuff because you have to make sure that you will be able to accomodate them. Setting up schedules and appointments is the best way to handle them. Ever since I used this software, my productivity has increased which means I was abke to meet a lot of clients since my appointments are well organized and I am reminded everytime I have one. Great work Voicent!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jeorge S.

General Manager

### "Money and Time-Saver!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 30, 2015

I have been using this software for almost 3 years now. So far, it never failed me. Calls automatically redirected to the appropriate department, narrowing down to important calls. Such a huge help for huge companies. Highly recommended software. Worth the money!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ES

Emerson S.

co-founder

### "Best IVR out there!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 23, 2014

Essentially, IVR has been very important to my company. It saves me time by organizing and forwarding calls directly to their recipients. I've tried a couple of softwares but this one from Voicent got my attention. Not only its cheap, it has all the functionality i need. It can easily be customized and most importantly its user-friendly interface. 5-stars from me!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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