Who Uses This Software?

Automated customer service line for business inbound call handling for organizations Auto Attendant Music Onhold


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $799.00/one-time/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Voicent Communications
  • www.voicent.com
  • Founded 2001
  • United States

About IVR Studio

Delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs.


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IVR Studio Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

IVR Studio Reviews

Easy to use and overall great product!

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Very easy to use with its drag and drop builder tool and handles calls efficiently. Great tutorials offered on the Voicent website to help you get started in call flow program designing.A well put-together product and would recommend to others!

Worth The Price

Apr 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product is easy to use and doesn't have unnecessary buttons. It's user friendly even upon the installation, I'm glad that I finally found a software that's worth the money I pay. It's never easy to get a lot of workers just to handle your incoming calls.This software has definitely handled calls in our company more efficiently.

Great Job Voicent!

Mar 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Handling a lot of clients can be a very challenging stuff because you have to make sure that you will be able to accomodate them. Setting up schedules and appointments is the best way to handle them. Ever since I used this software, my productivity has increased which means I was abke to meet a lot of clients since my appointments are well organized and I am reminded everytime I have one. Great work Voicent!

Money and Time-Saver!

Jan 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this software for almost 3 years now.
So far, it never failed me.

Calls automatically redirected to the appropriate department, narrowing down to important calls.

Such a huge help for huge companies. Highly recommended software. Worth the money!

Best IVR out there!

Dec 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Essentially, IVR has been very important to my company. It saves me time by organizing and forwarding calls directly to their recipients.

I've tried a couple of softwares but this one from Voicent got my attention. Not only its cheap, it has all the functionality i need. It can easily be customized and most importantly its user-friendly interface.

5-stars from me!