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Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.
Provider
Voicent Communications
Located In
United States
Foundation
2001
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Videos
Support
Phone Support, Email/Help Desk, FAQs/Forum
Voicent's products meet the needs of the new generation of call centers, eliminating costly overhead such as hardware acquisition and maintenance, automatically monitoring and managing resources.
Content Source: Voicent Predictive Dialer
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Voicent Predictive Dialer Reviews
"Very stable, fast, and easy and it comes with a CRM"
Overall: This was the software my group used to contact people in our area. It was really easy to use and cost a lot less than other phone systems out there. We're also using their phone surveys and polling tool so that's been a great help too!
Pros: The best part is the CRM comes with it, so that made everything much more affordable for us. Since I had to use it to help with a political campaign, it was quick to get started (I signed up for an account, put in some phone numbers and made calls within 5 minutes.) It saved me a lot of time and worked just as I hoped it would. It also has all the features we wanted.
Cons: The interface is new and modern, which is not what I was used to, since we use to use older software before, but once I got used to it things were pretty easy to figure out. Also the video demos are extremely helpful but sometimes it took me a while to find out about how to change the settings. Some parts of the CRM is geared towards sales very heavily, such as categorizing people as "warm leads, cold leads, closed won". We ended up using a subset of the features available because we didn't need all of the sales or customer service-oriented features in the CRM.
"Wonderful product "
Overall: Great
Pros: it helps my sales reps to triple their productivity and because of the built in CRM, more effective in closing deals
Cons: No problems so far. It’s easy to use, convenient
"Business owner"
Overall: Easy to use and works efficiently. We purchased voicent’s on-premise call center suite for our inside sales group. We have about 25 agents with various experiences. Our manager loves the management tool, which is capable of monitoring phone calls and doing whisper coaching in real time. The agent tool is so easy that it requires almost no training. Best of all, we have almost doubled our sales with the group once the software is fully deployed.
Pros: Easy and affordable, scalable from a single res to a few hundreds
Cons: Soft phone only works on Windows, but most operations can be done in a browser
"Great softwear"
Pros: Ease of use is the best feature. Better than anything else we've found
Cons: I really have no complaints whatsoever.
"Superb! Just exactly what i need!"
Overall: I've been in the call center business for years. We've tried several software for our company. And so far, this agent dialer never failed me. It enhanced the productivity of my employees. The interface is really easy to use. For everybody else planning to put up a call center business, never forget to have this one. I would highly recommend it.
