--- title: "Voicent Predictive Dialer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voicent Predictive Dialer Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/120329/AgentDialer/" page_type: "product" language: "en" --- # Voicent Predictive Dialer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Voicent Predictive Dialer ## What is Voicent Predictive Dialer? Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer. ## What is Voicent Predictive Dialer used for? [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $385 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voicent Predictive Dialer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.voicent.com&name=Voicent Predictive Dialer) ## Voicent Predictive Dialer Overview Updated August 2026 AI summary Voicent Predictive Dialer supports midsize and enterprise call centers with cloud or Windows-based outbound calling tools, offering both auto-dialer and predictive dialer modes. Key features include CRM, contact management, call monitoring, call recording, call transfer, and reporting/analytics. Its campaign management and compliance options help organizations optimize outreach and oversight across customer service, sales, or support operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voicent Predictive Dialer 5.0 (5) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $385 Per Feature Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.6 (395) Value For Money 5.0 (4) Value For Money 4.5 (317) Customer Service 5.0 (4) Customer Service 4.5 (342) ## Voicent Predictive Dialer alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [View all alternatives](https://www.capterra.com/p/120329/AgentDialer/alternatives/) ## FAQs about Voicent Predictive Dialer Overview ### What company size and specific industries is Voicent Predictive Dialer built for? Voicent Predictive Dialer is designed for call centers of any size, especially organizations that want to reduce hardware costs and maintenance. It fits businesses running outbound calling operations in customer service, sales, and support environments where monitoring and managing call-center resources is important. Features and Usability ### What are the key features of Voicent Predictive Dialer? Voicent Predictive Dialer offers auto-dialer and predictive dialer calling, plus CRM, contact management, lead management, and list management for organizing outreach. It also includes campaign management, campaign-specific caller ID, call monitoring, call recording, call transfer, call scheduling, reporting/analytics, and FCC and FTC compliance features. Getting Started and Support ### What training and onboarding options does Voicent Predictive Dialer offer? Voicent Predictive Dialer provides videos for training and onboarding. Videos support self-paced learning and can be used to review product features, follow setup steps, and revisit key instructions as needed. Getting Started and Support ### What customer support options does Voicent Predictive Dialer offer? Voicent Predictive Dialer provides email/help desk, FAQ/forum, and phone support. User feedback on support is not available here, so support quality, response speed, and helpfulness cannot be assessed from reviewer comments. ## Features AI summary Based on 3,823 Call Center reviews Not all Call Center products cover every buyer priority. Here is what Capterra reviewers identify as most important when choosing a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Voicent Predictive Dialer includes **Call Monitoring**, which helps teams oversee live interactions and maintain service quality. However, it does not offer **Call Center Management** or **Call Logging**. Instead, the product provides **Call Recording** (**46%**) and **Reporting/Analytics** (**43%**), giving businesses other ways to review conversations, track performance trends, and make better decisions based on call activity, helping teams improve oversight and day-to-day operations. Auto-Dialer System that automatically dials calls Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Scheduling Schedule date and time for callbacks/follow-up calls or reminders Call Transfer Transfers live calls to other agents Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Voicent Predictive Dialer 15 features ### All Features - Auto-Dialer: System that automatically dials calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial Free Version Basic $385.00 Per Feature, Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LS Leo S. IT Automotive ### "Great softwear" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2019 Pros Ease of use is the best feature. Better than anything else we've found Cons I really have no complaints whatsoever. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rachel W. Volunteer Political Organization ### "Very stable, fast, and easy and it comes with a CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 25, 2018 This was the software my group used to contact people in our area. It was really easy to use and cost a lot less than other phone systems out there. We're also using their phone surveys and polling tool so that's been a great help too! Pros The best part is the CRM comes with it, so that made everything much more affordable for us. Since I had to use it to help with a political campaign, it was quick to get started (I signed up for an account, put in some phone numbers and made calls within 5 minutes.) It saved me a lot of time and worked just as I hoped it would. It also has all the features we wanted. Cons The interface is new and modern, which is not what I was used to, since we use to use older software before, but once I got used to it things were pretty easy to figure out. Also the video demos are extremely helpful but sometimes it took me a while to find out about how to change the settings. Some parts of the CRM is geared towards sales very heavily, such as categorizing people as "warm leads, cold leads, closed won". We ended up using a subset of the features available because we didn't need all of the sales or customer service-oriented features in the CRM. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User CEO Wholesale ### "Business owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2018 Easy to use and works efficiently. We purchased voicent’s on-premise call center suite for our inside sales group. We have about 25 agents with various experiences. Our manager loves the management tool, which is capable of monitoring phone calls and doing whisper coaching in real time. The agent tool is so easy that it requires almost no training. Best of all, we have almost doubled our sales with the group once the software is fully deployed. Pros Easy and affordable, scalable from a single res to a few hundreds Cons Soft phone only works on Windows, but most operations can be done in a browser Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Manager Medical Practice ### "Wonderful product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 Great Pros it helps my sales reps to triple their productivity and because of the built in CRM, more effective in closing deals Cons No problems so far. It’s easy to use, convenient Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES Emerson S. co-founder ### "Superb! Just exactly what i need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 23, 2014 I've been in the call center business for years. We've tried several software for our company. And so far, this agent dialer never failed me. It enhanced the productivity of my employees. The interface is really easy to use. For everybody else planning to put up a call center business, never forget to have this one. I would highly recommend it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.