Voicent Communications

AgentDialer


5 / 5
3 reviews

Who Uses This Software?

Voicent's products meet the needs of the new generation of call centers, eliminating costly overhead such as hardware acquisition and maintenance, automatically monitoring and managing resources.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $385.00/one-time/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Voicent Communications
  • www.voicent.com
  • Founded 2001
  • United States

About AgentDialer

Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.


24556

AgentDialer Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

AgentDialer Reviews Recently Reviewed!


Wonderful product

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: it helps my sales reps to triple their productivity and because of the built in CRM, more effective in closing deals

Cons: No problems so far. It's easy to use, convenient

Overall: Great

Business owner

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy and affordable, scalable from a single res to a few hundreds

Cons: Soft phone only works on Windows, but most operations can be done in a browser

Overall: Easy to use and works efficiently.

We purchased voicent's on-premise call center suite for our inside sales group. We have about 25 agents with various experiences. Our manager loves the management tool, which is capable of monitoring phone calls and doing whisper coaching in real time. The agent tool is so easy that it requires almost no training. Best of all, we have almost doubled our sales with the group once the software is fully deployed.

Superb! Just exactly what i need!

Dec 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been in the call center business for years. We've tried several software for our company.

And so far, this agent dialer never failed me.

It enhanced the productivity of my employees. The interface is really easy to use. For everybody else planning to put up a call center business, never forget to have this one.

I would highly recommend it.