--- title: "Voicent CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voicent CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/120332/Call-Center-CRM/" page_type: "product" language: "en" --- # Voicent CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Voicent CRM ## What is Voicent CRM? A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer. You can even have your phone system automatically recognize and direct an individual customer's calss to a specific phone extension or department. ## What is Voicent CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voicent CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.voicent.com&name=Voicent CRM) ## Voicent CRM Overview Updated August 2026 AI summary Voicent CRM equips businesses of all sizes with tools for contact management, lead tracking, and sales pipeline oversight, supporting core CRM needs such as document storage, segmentation, and task management. Optional features like email marketing, marketing automation, and territory management expand its use cases. The software deploys via cloud or Windows, offering live training and chat-based support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voicent CRM 5.0 (1) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $300 Flat Rate, One Time Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (4,385) Value For Money 0.0 (0) Value For Money 4.3 (3,514) Customer Service 5.0 (1) Customer Service 4.4 (3,524) ## Voicent CRM alternatives [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Voicent CRM Overview ### What company size and specific industries is Voicent CRM built for? Voicent CRM is designed for small and medium businesses that need cost-effective customer management and automated communications. It also fits organizations that manage employees, vendors, and business partners with automated workflow, making it suitable for companies with broader internal and external relationship management needs. Features and Usability ### What are the key features of Voicent CRM? Voicent CRM includes lead capture and lead management for collecting prospects, plus lead qualification, sales pipeline management, and territory management for tracking opportunities. It also offers contact management, interaction tracking, task management, calendar/reminder system, email marketing, marketing automation, document storage, quotes/estimates, segmentation, referral tracking, and internal chat integration. Getting Started and Support ### What training and onboarding options does Voicent CRM offer? Voicent CRM provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and scheduled learning, while documentation offers written reference material for self-paced review of setup steps and product features. Getting Started and Support ### What customer support options does Voicent CRM offer? Voicent CRM provides chat support for customer assistance. With no reviewer feedback available on support experiences, no user-based claims can be made about response speed, helpfulness, or common frustrations. The listed channel indicates direct support access through chat only. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Voicent CRM supports all three features that reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into sales activity, and close opportunities with more consistency. Calendar/Reminder System Notifications/alerts for upcoming events or tasks Contact Management Manage, organize, and store contact information Document Storage Store and organize documents in a centralized system Email Marketing Create and send email blasts/campaigns Interaction Tracking Track interaction history by documenting conversations for contacts Internal Chat Integration Incorporation of a chat or messaging system within an organization's internal communication infrastructure Voicent CRM 16 features ### All Features - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Management: Manage, organize, and store contact information - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $300.00 Flat Rate,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ES Emerson S. teamlead ### "Saved me time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 23, 2014 I've tried voicent's CRM just this year in our company. It has then always been my bestfriend with my business. It helped me organize things into place, from checking records, updating database, checking previous conversations with customers, etc. Handing records and databases has never been this easy. Saved me time, a lot of time! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.