--- title: "Voicent CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voicent CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/120332/Call-Center-CRM/" page_type: "product" language: "en" --- # Voicent CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Voicent CRM ## What is Voicent CRM? A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer. You can even have your phone system automatically recognize and direct an individual customer's calss to a specific phone extension or department. ## What is Voicent CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voicent CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.voicent.com&name=Voicent CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voicent CRM 5.0 (1) VS. [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $300 Flat Rate, One Time Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.2 (4,376) Value For Money 0.0 (0) Value For Money 4.3 (3,507) Customer Service 5.0 (1) Customer Service 4.1 (3,516) ## Voicent CRM alternatives [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,475)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,798)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (615)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Voicent CRM Overview ### What company size and specific industries is Voicent CRM built for? Voicent CRM is designed for small and medium businesses that need cost-effective customer management and automated communications. It also fits organizations that manage employees, vendors, and business partners through automated workflow, making it suitable for general business operations rather than a specific industry. Features and Usability ### What are the key features of Voicent CRM? Voicent CRM offers lead capture and lead management with lead qualification, sales pipeline management, and contact management. It also includes calendar and reminder system tools, interaction tracking, task management, document storage, email marketing, marketing automation, quotes and estimates, referral tracking, segmentation, territory management, and internal chat integration. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Voicent CRM offer? Voicent CRM provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled group instruction, and documentation gives written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Voicent CRM offer? Voicent CRM provides chat support. It gives users a direct way to ask questions and get help during use. No reviewer feedback about support quality is available, so user experience with response times or helpfulness cannot be described. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Voicent CRM supports all three features that reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into sales activity, and close opportunities with more consistency. Contact Management Manage, organize, and store contact information Document Storage Store and organize documents in a centralized system Email Marketing Create and send email blasts/campaigns Interaction Tracking Track interaction history by documenting conversations for contacts Lead Capture Automatically identify and save contact information of potential customers Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Voicent CRM 14 features Manage, organize, and store contact information Store and organize documents in a centralized system Create and send email blasts/campaigns Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Generate quotes or estimates for customers Log and store the source of contacts/leads Pipeline view and tracking lead status Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $300.00 Flat Rate,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ES Emerson S. teamlead ### "Saved me time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 23, 2014 I've tried voicent's CRM just this year in our company. It has then always been my bestfriend with my business. It helped me organize things into place, from checking records, updating database, checking previous conversations with customers, etc. Handing records and databases has never been this easy. Saved me time, a lot of time! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.