--- title: "Voicent CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voicent CRM Software - reviews, pricing plans, popular comparisons to other Nonprofit Accounting products and more." source_url: "https://www.capterra.com/p/120332/Call-Center-CRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Voicent CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Voicent CRM ## What is Voicent CRM? A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer. You can even have your phone system automatically recognize and direct an individual customer's calss to a specific phone extension or department. ## What is Voicent CRM used for? [Nonprofit Accounting](https://www.capterra.com/nonprofit-accounting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voicent CRM?[Manage this product listing](https://www.g2.com/products/accufund-for-nonprofits/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voicent CRM 5.0 (1) VS. [4.3 (718)](https://www.capterra.com/p/76/Intacct/reviews/) Starting Price $300 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.2 (644) Value For Money 0.0 (0) Value For Money 4.0 (551) Customer Service 5.0 (1) Customer Service 4.0 (583) ## Voicent CRM alternatives [4.2 (2,082)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (6,127)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (1,751)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Voicent CRM Overview ### What company size and specific industries is Voicent CRM built for? Voicent CRM is designed for small and medium businesses that need cost-effective customer management and automated communications. It also suits organizations that manage employees, vendors, and business partners through automated workflow, making it a fit for general business operations rather than a single industry. Features and Usability ### What are the key features of Voicent CRM? Voicent CRM offers lead capture and sales pipeline management as core features, supported by contact management, lead management, and lead qualification. It also includes calendar reminders, task management, interaction tracking, email marketing, marketing automation, document storage, quotes and estimates, segmentation, referral tracking, territory management, and internal chat integration. Getting Started and Support ### What training and onboarding options does Voicent CRM offer? Voicent CRM provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars cover product features and workflows, and documentation offers written reference material for self-paced review and step-by-step lookup. Getting Started and Support ### What customer support options does Voicent CRM offer? Voicent CRM provides chat support. Users can contact support through chat for help with setup, product questions, and account issues. No reviewer feedback is available here, so support quality, response speed, and common frustrations cannot be assessed from the provided data. ## Features AI summary Based on 14,838 Nonprofit Accounting reviews Capterra reviewers point to these as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Voicent CRM includes other capabilities that reviewers also consider important, such as **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, track interactions, and keep outreach efforts consistent, helping businesses maintain stronger relationships and manage day-to-day communication more efficiently. Calendar/Reminder System Notifications/alerts for upcoming events or tasks Contact Management Manage, organize, and store contact information Document Storage Store and organize documents in a centralized system Email Marketing Create and send email blasts/campaigns Interaction Tracking Track interaction history by documenting conversations for contacts Internal Chat Integration Incorporation of a chat or messaging system within an organization's internal communication infrastructure Voicent CRM 16 features ### All Features - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Management: Manage, organize, and store contact information - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $300.00 Flat Rate,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ES Emerson S. teamlead ### "Saved me time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 23, 2014 I've tried voicent's CRM just this year in our company. It has then always been my bestfriend with my business. It helped me organize things into place, from checking records, updating database, checking previous conversations with customers, etc. Handing records and databases has never been this easy. Saved me time, a lot of time! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.