Who Uses This Software?

Small and medium sized practices in ambulatory setup


Average Ratings

32 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • MedicalMine
  • www.charmtracker.com
  • Founded 2007
  • United States

About ChARM EHR

ChARM EHR is a online web-based, MU2 certified, HIPAA compliant, collaboration driven, ambulatory electronic health record (EHR), Practice Management (PM) and Medical Billing (RCM) solution that dramatically improves quality of care for patients. ChARM products include TeleHealth solution for remote patient care, and Connect platform for healthcare messaging and communication.


ChARM EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

ChARM EHR Reviews Recently Reviewed!


Well Organized

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our office has used Charm EHR for a couple years now. Out of all the other medical management software that we have used, we definitely like this one the best. It is very well organized, and easy to use (both for practitioners and patients)

Cons: When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. For example, there is a limit on the amount of messages that a patient may send to their provider, which in general is a great rule. However, the message limit is supposed to reset after each visit, and often times, it does not. Patients often get quite frustrated over not being able to reach out to their doctor, and it creates more hassle for the office as well. If there is a way this can be altered/fixed, that would be wonderful!

very good basic free program

Apr 30, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: well, originally it was the ease of use but with this new user interface...not so certain. Like the charting feature, easy to populate fields. Also like the patient communication it provides and tracks.

Cons: the new user interface has too many too small icons with too much info on the desktop. gotta figure out what all these silly icons represent. also why make such a large leap away from what all users are familar with?

Overall: headaches, learning new interface (why? why? why?)

Great for a small practice

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would highly recommend this to any small practice.

Pros: Easy to use. Devs are always adding features with the integrated fax being one of our favorites. Its easy to add new patients, upload files to their chart and utilize patient management.

Cons: There really isnt too much I dont like. I wasn't a fan of the new UI very much but they allowed users to revert back to the old. The newer UI does offer a pretty cool texting feature for users withing the practice.

A but challenging to learn initially, but am really enjoying it

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

Cons: the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

Overall: ease of access, secure, easy to review charts, HIPAA compliant

Excellent small practice EHR solution

Sep 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

Cons: ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

Capterra-loader

Very effective and efficent program with many helpful features!

Nov 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program.

Cons: Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly.

Excellent Choice My Small Practice

Nov 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I started using ChARM EHR in my practice in July 2014 when I wanted to move away from paper charting. I had worked with hospital-based EHR systems in the past, and I am delighted to report that ChARM EHR has been far more reliable than the previous hospital-systems I used. I love the ability to fax and receive records directly from the system without having to print. Charting, uploading labs, uploading documents, and communicating securely with my clients has all worked well. There have been a few minor bugs along the way, but the company is very responsive to the support reports that I have sent and they are continually making improvements to the system that I love. Some of my clients have had difficulty accessing the online scheduling and filling out the online questionnaires, while most of my clients seem to use these functionalities with no issues at all.

Pros: Online faxing directly in the system Customization of chart notes and labs Ease of charting Reliability Ease of communicating with clients

Recommendations to other buyers: I wish I had started using this earlier in my practice. Start sooner rather than later!

Affordable All in One for Integrative Medicine!

Jul 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Charm for my Integrative practice for over 4 years. They have been really responsive to customer needs and wants. It is very flexible and has many more options for supplementation and dietary recommendations then most other systems. This at a very reasonable price (based on volume) for what is included!

Cons: They are having some growing pains with customer service and some times do not get issues resolved until you get in touch with a senior representative.

Recommendations to other buyers: If you need the ability to offer multiple types of recommendations and learning from other practitioners shared templates, this is a great product with many options.

This is a misleading question. My experience of the software? My experience of this class?

Nov 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fairly easy to use.

Cons: It has many billing limitations. As well, as far as being able to evaluate the company statistics there is no function along these lines. You cannot see daily totals anywhere.

Overall: Listed on previous page.

Charm EHR - what a gem of an EHR

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks good, it works well and the price is right

Cons: Each facility has it's own calendar. It would be easier if the calendars could overlap. We have pracitioners that work in multiple facilities and it can be confusing to keep track of thier schedules.

Overall: What a relief to find an EHR that is easy to use, very adjustable and allows for a patient centered experience. All the other EHRs that I looked at put the biller first and the patient last. We take our patient care very seriously and wanted that to be the starting point in finding an EHR that worked for us. I found Charm on the web and for the first couple of weeks, we played with it looking for something that we didn't like about it. The only thing we don't really love about Charm is that each facility has it's own calendar - not a deal breaker. After that we jumped in with both feet. The price is good, the telehealth is fabulous and the billing and eRx were easy to get started. All in all, a real winner! I expect to be working in Charm for a long time.

Functional, integrated, slightly time-consuming

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Great program overall, maybe they will make it so there are less tabs and less clicks to get around. If you do not have a lot of visits per week this is a great value. It may also work if you are just starting up a practice, that way you don't have to agree to hundreds of dollars per month.

Pros: -Many features, comparable to any other program out there (e.g. syncs up with major laboratories) -Cloud based -Works with integrated MD/DC/PT offices, so you can have many types of providers -Great ability to customize exam forms and notes

Cons: -You are charged by each patient encounter. This can be bad if you have a high number of low-fee visits (like ancillary services). This may make it difficult to estimate how much it costs per month -Clicking on tabs takes up time. Some programs do a better job of integrating everything into one screen

Good value for small medical office

Nov 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using Charm for about 1 year and am pretty pleased overall.

Pros: I like the options to customize some templates such. I don't use billing features but it's great that it's included.

Cons: You cannot enter information directly on an invoice. For example, if you want to add a product into an invoice or a service that is out of the ordinary or brand new, you cannot just enter it and have it remain on the invoice. Everything has to be entered in inventory before hand. This is sometimes too time consuming. Some fields cannot be modified, like vaccines. Most patients do not know details, such as injection date. This if field is required so I enter visit date and then have to make other notes.

Recommendations to other buyers: Good overall value. Certain fields are too difficult to use so I end up typing free hand into Plan section a lot.

Capterra-loader

Best Small-Mid Size Practice EMR

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All around excellent!!! Very easy to use! Has the same features as the "big" EMR companies and more! Easy to create templates and quick phrases. Integrates with e-prescribing, labs, and imaging centers. It's near perfect!

Cons: ICD 10 settings in the assessment section of the note are too restrictive. Difficult to find diagnoses at times if you do not type in the same first word.

Capterra-loader

Easy to Use and Powerful Software

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We selected Charm for the powerful charting interface. We have been able to move most all of our practice management functionality over to Charm and it keeps getting better.

Cons: Inventory management has been a challenge and multi-facility management is still a work in progress. Charm support is working hard to improve the product with customer functionality requests.

I just love it

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Price is really great and it is really good to use. We used practice fusion before but it's complicated.

Cons: inventory tracking and billing for medications we receive. And we cannot manage reports like on other EHR.

Why did I wait to so long to switch to Charm Tracker!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A colleague recommended Charm Tracker for my EHR needs, so I decided to check them out. I've been a client for about a year now. I have a small practice so cost was an issue - no problem. I don't have employees and would need to know how to run the program - no problem. I wanted to make sure it was HIPPA compliant and secure - no problem! I decided to try this EHR system as I was running out of space with filing. Not to mention the time to file away chart notes. When I do have to print off my chart notes - they look so professional. They assign you a consultant who will train you on how to use the program. I was able to design my own chart note system. My consultant has been faithful to check in with me on a regular basis, so I feel supported. It's been a win-win system for me.

Pros: 1. cost - free to join & free to use up to 50 entries per month. And the cost afterwards is reasonable. 2. reduces paper & time - frees up space - my files were getting larger and taking up room. frees up my time away from filing 3. great training and good customer support 4. HIPPA compliant and secure in cyberspace

Recommendations to other buyers: I would highly recommend this program for your EHR needs.

So far we love using chARM

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the portability of accessing data on any laptop or device around the office instead of having a paper chart.

Cons: We are still very new to chARM so I am sure there are many things we have yet to learn on the software. I do wish there were more how to videos to learn with the new UI.

Pretty good for a small practice

Aug 25, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, lots of options for a good price. Ability to fax and text reminders within the software. Scheduling is OK but the patient portal is nice.

Cons: The fax cost is a bit high for 200 pages, getting help for or tutorials can be cumbersome. Navigating the settings page takes time to get used to but once you know where to go for things its pretty simple. The text reminder function (at this time) doesn't allow for the patient to confirm appts.

Recommendations to other buyers: If you are a small practice and looking for a company that is growing and always making EHR better this is the one for you. Being able to fax referral notes back to the DR inside the software is really beneficial.

Best EHR that I have ever used!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have worked with several EHRs in the past. This EHR had all the features that we were looking for especially for an Integrative Medicine Conciege Practice! Looking forward to an updated version.

Pros: Ease of use, multi-functionality, very affordable, great patient portal messaging, ability to create templates, share handouts , ability to personalize the app which the patients can access through their smart phones

Cons: E prescription - takes longer time to finish, needs updated ICD 10 codes, wish they had another option for integrated credit card transaction than Blue Fin

Great product for providers who truly customize their approach to each patient.

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall the best option on the market for our needs and the best bang for the buck. Easy to use and easy to customize.

Cons: Is not as easy to manage multiple facilities and multiple doctors as I would like. Changing a provider's schedule is more difficult than it should be, and the system is not capable of temporarily adding a day for a provider so we have to fake it. Does not provide any marketing options.

Overall: A much better product than my old one that is more suited to my practice of personalized health care, is easy to use, and my staff love it. And I saved money.

Very function... but there is a steep learning curve

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer support is excellent. You can get a hold of someone to help by email, chat, or call back. Very knowledgeable folks.

Pros: The software is very functional and customizable. It has all the necessary aspects for just about any primary care practice. There is a massive template library to choose from as well as the ability to make your own (although with the number of templates available, that doesn't seem to be necessary). Appointment calendar is nice. Has an accompaning App that I have on my phone that I can review appointments for that day or any other day. Handy tool.

Cons: There is a learning curve to modify the templates. Once you get the "hang" of it , no problem. There are many features that take some getting use to, but with some patience works well. Could get rather pricey if you have a very large practice.

Capterra-loader

Charm EHR has made managing our acupuncture practice more efficient and easier.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We run a group practice so it is great to be able to maintain standard notes and process a chart from registration to billing with ease. The integrated clearinghouse is simple to process claims and the chart notes are customizable.

Cons: The mobile apps features need to match the desktop version especially with integrating scheduling with chart notes and annotated images.

Overall: Improved chart notes and billing.

ChARM works well for my small practice.

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using ChARM since about 2013, early in their business. They have been continually updating features and making the interface better. I find it particularly well-suited for my natural medicine practice as I am able to track supplements and medications separately, as well as created customized templates for the types of visits I see. The downside so far is that the customer service response time is quite slow--it is very difficult to get someone on the phone, ever. Usually responses are by email, days or sometimes even weeks later. I have to admit, due to the small size of my practice, I do not pay for the EHR, so perhaps this would be different for larger, practices who are paying customers.

Great EMR.

Aug 08, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use. It is intuitive! After struggling with a previous EMR program for a very painful year - I was delighted to find that we could jump right into ChARM with very little training and very few problems. They are continually expanding and improving the software and are responsive to new ideas. Customer service always responds within 24 hours via message, but I would like it better if we could get them by phone. However, I must say that I do not have urgent need of Customer Service often since the program runs so well.

Great customer service and solid platform

Nov 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, price, and customer service.

Cons: The messaging can be a bit clunky. The billing reports are not as customizable as I would like.

Overall: I've used Charm for years and they have consistently improved the functionality, using the suggestions and requests of actual doctors. I now use the billing module, the merchant processing, the online calendar option, and of course the charting. I love how the entirety of my practice is run through Charm. And my patients really like it!

Recommendations to other buyers: Awesome option for a small practice that can't shell out for a bigger competitor.

SUPERVISING PHYSICIAN COMMENTS

Nov 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: FLOW OF INFORMATION IN THE CHART. I LIKE THE EASE OF ACCESSING PATIENT CHARTS AND BEING ABLE TO SEND MESSAGES TO MY NURSE PRACTITIONERS.

Cons: THIS SYSTEM MAY NEED MORE DETAILED TABS FOR A FAMILY MEDICINE PRACTICE TO DELINEATE INFORMATION SPECIFICALLY FOR MEANINGFUL USE.

Best thing our practice ever did.

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our practice used to be all paper based, we signed up to charm in 2015 and it has been the best thing we ever did. It has saved us time by having everything in one system. It has saved us money by cutting down on our paper usage. It makes tracking claims so easy. The best part is we are now totally Hippa compliant and it has improved communication between our practice and patients. The support staff is excellent and quick to respond to all of our inquiries.

Charm EMR

Nov 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Charm for a year. We love the ease of use We plan on having charm for a long time.

Pros: ease of use

Recommendations to other buyers: I would try it for a month. Compared to other EMR you will find charm..very charming.

Dietitian who needed a new system.

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that is is very easy to use and has saved me a great deal of time.

Cons: I wish it had a better appointment reminder system.

Recommendations to other buyers: It is a great system for the price. It's saved me about an hour per day.

Good free software

Nov 07, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Good free software for a star up medical clinic. I would recommend for any small clinic that doesn't want to pay for other EHR's. It has a lot of features for a free software.

Good and it is improving

Nov 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use for the most part...I have only used for a short time ...still learning I really like the reminders and Insurance billing

Cons: auto fill in certain places is not good like when we put in a city and if not looking close you might put in the wrong information for the address or phone number

Charm EHR review

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has many features that other EHRs do not have such as open library shared amongst all users; it is completely customizeable for templates; versatile

Cons: Pay for extra services; image annotation isn't multipurpose; the app cannot be used for comprehensive visits