Encounter Plan Flexi
- Not available
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Pros
An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice.
I went from a totally paper practice to Charm, and could only do so because of the reasonable cost of Charm. I am more organized and can respond to my patients as I should in the electronic era.
Cons
WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND. THEY CHARGED US $3000 TO TRANSFER PATIENT DATA FROM OUR OLD SYSTEM.
I really can't think of anything that we disliked.
"POOR SERVICE"
Overall: THE EMR IS OK BUT EXTREMELY POOR SERVICE. NO TRAINING PROVIDED. NO CUSTOMER SERVICE STAFF AVAILABLE. I AM THE ACCOUNT ADMIN BUT DON'T HAVE ACCESS TO OPTUM.
Pros: ALL IN ONE EMR, TELEHEALTH, BILLING, ONLINE PAYMENT COLLECTION
Cons: NO TRAINING. POOR CUSTOMER SERVICE. PRACTICALLY IMPOSSIBLE TO GET ANYONE ON THE PHONE. EMAIL THEM WITH A QUESTION THEY WILL RESPOND WITH A QUESTION. WE SIGN UP WITH CHARM EHR IN FEBRUARY, 2021. IT HAS BEEN HORRIBLE GETTING SUPPORT TO SET UP. WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND. THEY CHARGED US $3000 TO TRANSFER PATIENT DATA FROM OUR OLD SYSTEM. HORRIBLE SERVICE.
"User Friendly Effective EMR"
Overall: An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use.
Pros: We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients.
Cons: Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There have been issues with locating pharmacies at times although, I must say, customer support has been helpful and has tried to rectify these issues as they come up. Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in *.com. You need to enter the email address as ".net then got back and re-enter the correct email address. Customer service has yet to fix this problem.