# eClinicalWorks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eClinicalWorks Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/120360/eClinicalWorks --- # eClinicalWorks Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eClinicalWorks ## What is eClinicalWorks? eClinicalWorks offers powerful and customizable cloud-based EMR software to healthcare providers. The software is designed to streamline clinical workflows, reduce administrative burden, and enhance patient care. Scribe is an AI-powered speech-to-text documentation tool that saves time and enhances accuracy by automatically populating patient data into the EMR. The platform also supports bots that can automate repetitive tasks, freeing up providers' time to focus on patient care. ## What is eClinicalWorks used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Top alternative Featured Overall rating Based on 395 user reviews Reviews sentiment Positive 54% Neutral 16% Negative 30% Pros & cons Integrated patient charting and scheduling Comprehensive EMR feature set Inefficient support ticket process Disruptive updates and upgrades Starting price $449 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eClinicalWorks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eclinicalworks.com&name=eClinicalWorks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eClinicalWorks 3.3 (395) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $449 Per User, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (395) Ease Of Use 4.5 (708) Value For Money 3.0 (264) Value For Money 4.2 (578) Customer Service 2.8 (330) Customer Service 4.3 (644) ## eClinicalWorks alternatives [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars Highest Rated [4.8 (499)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (623)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) ## Who uses eClinicalWorks? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated patient charting and scheduling 80% positive reviews out of 44 Most users report patient charting centralizes records, scheduling, and billing, streamlining daily clinical operations. Johna D Office Manager, 2 - 10 employees. "There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance." Inefficient support ticket process 91% negative reviews out of 32 Most users comment support tickets require long waits, repeated follow-ups, and rarely resolve issues promptly or thoroughly. William S Owner, 2 - 10 employees. "Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. " Comprehensive EMR feature set 77% positive reviews out of 35 Most reviewers find features extensive, supporting diverse clinical tasks and improving workflow efficiency across practices. Chelsea U Owner, 2 - 10 employees. "it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic." Disruptive updates and upgrades 87% negative reviews out of 31 Most reviewers indicate updates frequently introduce new issues, disrupt workflows, and lack timely fixes or clear communication. Consistently slow performance 96% negative reviews out of 28 Most reviewers describe performance and speed as persistently slow, causing workflow delays and daily user frustration. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 3.4 (52) 67.31% of 52 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.2 (41) 60.98% of 41 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.7 (35) 54.29% of 35 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medical Billing 3.4 (34) 55.88% of 34 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Claims Management 3.5 (33) 60.61% of 33 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Patient Scheduling 3.9 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups eClinicalWorks 66 features Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tools for the systematic analysis of various types of data or statistics Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Electronically collect payments for goods or services Create and securely store digital patient records Intended to be used by cardiologists Software specialized for dermatologists For family practices Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For obstetrics and gynecology (OB/GYN) practices Specialized software for Orthopedic practices Designed for pain management practices & departments Intended to be used by podiatrists Designed for primary care doctors/facilities. Designed for urgent care/emergency facilities. Intended to be used by urologists. To scribe and interpret the written words received from online or offline inputs Compliant with HIPAA, which sets standards for sensitive patient data protection Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Laboratory test results Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals Certified for healthcare IT products based on the results from ONC-ATL Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Manage the pre-registration process Customizable notes that help healthcare professionals document and track patient progress Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Sample files or documents that could be customized as needed or used as is Connect with meeting participants remotely over video Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 3.4 (392) 3.4 Based on 392 reviews ## Pricing Value for money 3.0 (264) [View pricing plan details](https://www.capterra.com/p/120360/eClinicalWorks/pricing/) EHR only $449.00 Per User,Per Month It includes: - 24x7 Support - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Eclinicalmobile - Eclinicalworks P2p - Electronic Medical Record - Eprescribing and Formulary Checking - Maintenance - Patient Portal - Private Cloud - Referral Management - Registry Reporting - Unlimited Free Webinars EHR with Practice Management $599.00 Other,Per Month It includes: - 24x7 Support - Billing Implementation Services - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Eclinicalmobile - Eclinicalworks P2p - Electronic Medical Record - Eprescribing and Formulary Checking - Maintenance - Patient Portal - Practice Management - Private Cloud - Referral Management - Registry Reporting - Unlimited Free Webinars Value for money 3.0 (264) 3.0 Based on 264 reviews ## Integrations [ Sunoh](https://www.capterra.com/p/10016372/Sunoh/)[ healow Genie](https://www.capterra.com/p/10027242/healow-Genie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.8 (330) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (330) 2.8 Based on 330 reviews ## User reviews Overall rating 3.3 Based on 395 reviews Filter by rating 5(101) 4(103) 3(69) 2(42) 1(80) Mentioned topic Sorted by most recent Kristin H. Owner Medical Practice ### "The Cadillac" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 31, 2026 I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! Pros eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. Cons There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. HD Haley D. Accounting Admin Medical Practice ### "Endless Features for a Wide Range of Medical Practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2026 Overall i am very satisfied with all the years of experience i have with eClinicalWorks. There are endless features and it can be of use for just about any medical practice. Pros For years my experience with eClinicalWorks has proven that it provides a one size fits all solution that simplifies the difficulties with work in patient care. Cons Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. SG Sally G. Customer Service Auditor Health, Wellness and Fitness ### "Still needs some work" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 19, 2026 I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. Pros They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. Cons It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Office Manager Medical Practice ### "eClinical Works review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 10, 2026 I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. Pros There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. Cons You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Thank you for sharing your experience. To better understand your situation and assist you, please email ecwcares@eclinicalworks.com with your practice name, role, and a summary of your suggestions. Please don't include any sensitive or patient information. AU Anonymous User Medical assistant Medical Practice ### "Recommended" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 Overall I can say it is a good software, it was a good experience. I do recommend i for the healthcare field. Pros What I liked about it was that it was easy to navigate, It did not take long for me to know where to find what I was looking for. Cons All the information you are able to see in just one screen, it was a little overwhelming at first though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AU Anonymous User Administrative Health Support Health, Wellness and Fitness ### "Eclinicalworks is 💯 the way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 Overall, I find eclinicalworks to be efficient, affordable and easy to use on a daily basis. I would recommend it to colleges and choose this platform to manage my files over any other medical management platform. Pros I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints. Cons I do still need to spend a reasonable amount of time with each file regardless of daily time restraints which is understandable and I see that with all platforms I use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AU Anonymous User Owner Hospital & Health Care ### "NOT for small practices." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 26, 2026 The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost. I went from over $1200 a month to $400 a month once I changed EHRs. eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. I had to start from scratch. Pros it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic. It is easy to apply templates and charting in a way you prefer. The patient portal is great. Easy to provide portals for the whole family without requiring everyone to have a separate email address. Cons They charge extra for everything, which makes it hard to grow. For instance. They charge per virtual visit, which means your bill is never the same. They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on. For a small practice, it can be prohibitive and very draining. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Features and capabilities of the system to support a growing practice. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing eClinicalWorks Customer service received by the onboarding team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 9, 2026 Thank you for taking the time to share your detailed feedback. We appreciate your positive comments on our system’s functionality, charting flexibility, and patient portal, as well as your perspective on pricing and scalability for smaller practices. If you would like to share additional context or discuss your experience further, we welcome you to reach out to us at ecwcares@eclinicalworks.com TW Tabatha W. Nursing Supervisor Health, Wellness and Fitness ### "Eclinical Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Overall, my experience with eClinicalWorks was positive. It offers comprehensive tools for managing patient records and clinical workflows, though there is a learning curve. Pros I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows. Cons The system can feel complex at times, and some features require additional training to use efficiently. Navigation can be challenging, and certain workflows are not as intuitive as they could be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. EH Elizabeth H. MYSELF Health, Wellness and Fitness ### "eClinicalWorks - good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2025 Overall I am just grateful that there is a system in place so I am happy to have this product. It is great! Pros I like how there is finally a system in place to communicate with my neurologist with questions about my visit. Cons the booking appointment isn't the most user friendly, so i always have to call to make appointments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2026 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. BM Brandon M. Medical Assistant Hospital & Health Care ### "4 out of 5 Stars" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. Pros The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. Cons I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) The cost was better and the user interface was just better and easier to learn and use. It was easier to navigate and acclimate to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thank you for your feedback. We appreciate you taking the time to share your positive experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)