--- title: "eClinicalWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eClinicalWorks the right Electronic Medical Records solution for you? Explore 396 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120360/eClinicalWorks/reviews/" page_type: "reviews" language: "en" --- eClinicalWorks 3.3 (396) [View alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of eClinicalWorks Ease of use 3.3 Customer Service 2.8 ## Pros and Cons in Reviews Reneisha H Clinical Programs ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic.“ May 5, 2026 AH Aamr H MDHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them.“ September 13, 2025 Johna D Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance.“ March 10, 2026 Reneisha H Clinical Programs ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The system has a steep learning curve and can feel overwhelming at first.“ May 5, 2026 Wendy T Administrative Health SupportHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints.“ February 24, 2026 TW Tabatha W Nursing SupervisorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “Navigation can be challenging, and certain workflows are not as intuitive as they could be.“ January 15, 2026 Chelsea A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic.“ January 26, 2026 Chelsea A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “They charge per virtual visit, which means your bill is never the same.“ January 26, 2026 ## Showing most helpful reviews Showing 1-25 of 396 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason A. Director Business Operations Health, Wellness and Fitness Used the software for: 2+ years ### "It gets the job done" September 4, 2018 4.0 It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance. Pros ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard. Cons There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything. Review Source VR Verified Reviewer Medical assistant Medical Practice Used the software for: 1-2 years ### "Recommended" March 10, 2026 4.0 Overall I can say it is a good software, it was a good experience. I do recommend i for the healthcare field. Pros What I liked about it was that it was easy to navigate, It did not take long for me to know where to find what I was looking for. Cons All the information you are able to see in just one screen, it was a little overwhelming at first though. Review Source Response from eClinicalWorks March 11, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. CF Chris F. Director Medical Practice Used the software for: 2+ years ### "Horrible support process " July 2, 2025 1.0 Awful support structure. Hard to get the techs to understand your problem. Accessing any of their platforms requires multiple factor authentication, so it makes dealing with them even more difficult. Pros Relatively easy to maneuver for basic charting and billing. A lot of functionality, but everything is an additional cost and keeping up with the constant upgrades and ancillary products can be difficult Cons Customer service is a head ache. No issue/question is ever an easy solution. Everything requires a ticket, so you are constantly waiting on them to call you at their convenience. Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: 2+ years ### "Endless Features for a Wide Range of Medical Practices" March 19, 2026 5.0 Overall i am very satisfied with all the years of experience i have with eClinicalWorks. There are endless features and it can be of use for just about any medical practice. Pros For years my experience with eClinicalWorks has proven that it provides a one size fits all solution that simplifies the difficulties with work in patient care. Cons Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. Review Source Response from eClinicalWorks March 23, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer Administrative Health Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Eclinicalworks is 💯 the way to go!" February 24, 2026 5.0 Overall, I find eclinicalworks to be efficient, affordable and easy to use on a daily basis. I would recommend it to colleges and choose this platform to manage my files over any other medical management platform. Pros I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints. Cons I do still need to spend a reasonable amount of time with each file regardless of daily time restraints which is understandable and I see that with all platforms I use. Review Source Response from eClinicalWorks February 25, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. CL Candice L. Office manager Hospital & Health Care Used the software for: 2+ years ### "Worst EHR EVER" January 2, 2025 1.0 Pros They are cheaper then most! There are not many pro's been with them since 2012. Cons Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Reason for choosing eClinicalWorks Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! Review Source Douglas M. Physician Medical Practice Used the software for: Less than 6 months ### "Best EMR to lengthen your workday! If you get paid by the hour you'll get rich!" February 7, 2024 1.0 It is tedious to use, so many clicks it's unbelievable. I honestly believe that they pay the coders by the number of clicks the user is forced to do. It takes you out of the chart if you look up any info on a patient so you have to go back to you schedule screen and reselect the patient to get back into the progress note. The top of the page says "Allergies". Can you click on it and see the patient's allergies? No! you have to click on Medical summary and wait for it to generate the page popup then scroll to the section that has allergies. Then close the popup to get back to your page. When writing prescriptions, it never remembers the patient's pharmacy. You have to click the pharmacy and click "save as favorite" EVERY TIME! Then it takes to the next screen which forces you to do the same thing again. Also it doesn't "know" I am the provider writing the Rx so I have to go to the list and scroll down to find my name EVERY TIME! If a patient call in and needs a refill, I have to enter a telephone visit (which I didn't take part in) implies I spoke to the patient and then from there enter the prescription with all the tedious things listed above. What's funny is there is an "Rx" button across the top of the page in any given chart. Unfortunately, that button only shows the current meds and there are several tabs NONE OF WHICH SHOW ALLERGIES, and nowhere on that medication summary where you can write a prescription. Patient lookup doesn't keep a history, so if you go into a chart then have to access another part of the record as I mentioned above it takes you out of the chart. Then when you need to go back into the chart, you have to enter all the lookup information again! It should have a little dropdown history of recently accessed charts. If you are in a given patient's chart and need to send the nurse a note on that patient, you go to Create Note and then select the recipient. Incredibly, the note does not attach or connect to the patient whose chart you are sending from! The first time it happened, the nurse asked me who I was talking about in the note because it had no patient info on it! It's just one unbelievable thing after another. For OB, they don't have a dedicated OB visit. What they do is make a hybrib where you toggle between the flow sheet which is kind of the running pregnancy info- and a progress note which is created for each visit. The progress note is the same old progress note you do for a regular visit with ROS, PMH etc. which you don't need for OB vsits since they aren't there for a problem - just keeping tabs on the pregnancy. It also tries to make you do an E/M on every OB visit even though it's a global fee so you have to say no to that every visit. Pros You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen Cons Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the \[sensitive content hidden\] on down has no clue about medicine. They are in it to mine data in my opinion. Alternatives considered [Amazing Charts EHR OB/GYN](https://www.capterra.com/p/213410/Amazing-Charts-EHR-OB-GYN/)[PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) Reason for choosing eClinicalWorks Forced by clueless hospital administrators Switched from [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) Hospital bought practice and was forced onto eClinical Works Review Source Response from eClinicalWorks February 12, 2024 Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. Your satisfaction is our priority and in order for us to help you please email us at support@eclinicalworks.com. TW Tabatha W. Nursing Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Eclinical Works" January 15, 2026 5.0 Overall, my experience with eClinicalWorks was positive. It offers comprehensive tools for managing patient records and clinical workflows, though there is a learning curve. Pros I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows. Cons The system can feel complex at times, and some features require additional training to use efficiently. Navigation can be challenging, and certain workflows are not as intuitive as they could be. Review Source Response from eClinicalWorks January 20, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer An MBBS Student Hospital & Health Care Used the software for: 1-2 years ### "Valuable but Challenging: a Student's Experience with eClinical Works " April 3, 2025 5.0 Many healthcare operations depend on eClinicalWorks, a thorough and powerful tool for scheduling, billing, patient data management, and other clinical processes. Being a pupil, I have discovered that it provides a rich range of tools that, once honed, may significantly enhance hospital care and administration's efficiency. Still, some difficulties should be taken into account. The system might be sluggish, especially when working with huge data sets or during peak use times, which could irritate one and disturb the flow of work. Furthermore, the platform presents a difficult learning curve. It took me some time to become acquainted with how everything operates, from managing patient records to grasping how billing and scheduling are linked, especially as I am also still gaining knowledge on clinical systems. Notwithstanding, the system is much simpler to use and may save you a lot of time if once you get the hang of it by unifying several functions into one platform. Among the features that really stand out is how electronic health records (EHR) are integrated with scheduling, billing, and clinical documentation. It minimizes mistakes and ambiguity by lowering the need of several systems and guaranteeing that all patient data is stored in one location. Furthermore, eClinicalWorks enables efficient communication among several divisions, therefore increasing general efficiency of operations and the quality of patient experience. Although the speed and learning curve of eClinicalWorks first presented problems, it has turned out to be a very useful tool for improving the daily running of medical practices. It provides a one-size-fits-all solution which simplifies difficult work and promotes improved patient care, for professionals as well as for students. With some practice and patience, it becomes an indispensable resource that adds significant value to the healthcare system. Pros With a simple-to-use interface, eClinicalWorks simplifies patient care, billing, and documentation. Integrating EHR with scheduling and billing tools cuts mistakes and saves time. Cons Especially when processing great data sets, the system can be slow at times. Its steep learning curve as well can be difficult for inexperienced people to negotiate deftly. Review Source Response from eClinicalWorks April 24, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer Nurse Alternative Medicine Used the software for: 1-2 years ### "Eclinical Experience " May 16, 2025 5.0 I would give this a 10/10. When my old work used this software I enjoyed it so much I wish my new job had it. Pros It allows you to personalize the charts and documents the way you want them to be. Also it allows you to look up a patients PMP from the software. Cons I don’t think there is anything about this program that I like the least. If I had to pick something it would be not being able to chat amount coworkers in the system. Review Source Response from eClinicalWorks May 19, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AE April E. Administrative Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "eClinicalworks" March 10, 2025 5.0 I have never had any issues with eClinicalworks or their software. The customer service is top notch and they are always a phone call away. Pros eClinicalworks is one of the most robust EMR's on the market. It gives you everything you need for your practice. Cons eClinicalworks is known for the amount of "clicks" it takes to complete a task. This is a bit much, but they are aware. Review Source Response from eClinicalWorks March 12, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. JS Jill S. office Mgr Health, Wellness and Fitness Used the software for: 1-2 years ### "Office manager" February 24, 2025 2.0 We didn't stay with it but a year. We were having so many issues and their customer service didn't help much. It was very hard to understand them. Pros I can't say that I liked anything about ECW in the DERM world. Other than it was CHEAP Cons We kept losing data while charting in the rooms. Review Source WS William S. Office manager Hospital & Health Care Used the software for: Less than 6 months ### "EclinicalWorks the scam. Stay away" April 9, 2025 1.0 Please do not use this electronic medical records system. They are a scam, and extremely misleading. Companies like this extort medical practices and provide lack luster services. Filling with technical difficulties and even worse customer service interaction. Please stay away. Pros Only cons no pros with this company, please take heed. Cons Only cons nothing positive to say about the experience with this company. Review Source MT Maya T. MD Hospital & Health Care Used the software for: 2+ years ### "They dont follow the signed contract" October 22, 2023 2.0 Things turned sour when I was leaving E clinical works. I had specifically negotiated the records issue when I signed the contract. Verbally they said it would not be a problem, they would provide it on a flash drive. No cost is mentioned on the contract and I made sure of that. Well, they now demand that they receive payment- a crazy amount for just 2 1/2 yrs of patient records. Its been 4 months. I definitely will not pay. They were paid monthly and that should suffice. They charge for faxes. They charge for each Telemed visit, they charge for messages. Apparently they will give the records in "Java Script" for no cost which is an unreadable format to normal humans. They now want to send me to collections!! Please, there are better EMRs out there, just don't deal with this one.Athena was my prior EMR and I switched as I needed a biller to overview the billing that Athena does and paying for 2 billing services was not worth while I thought. With switch to ECW billing, the biller was unable to bill properly and income plummeted. So in retrospect, Athena billing was very helpful.Another biller complained about ECW billing software not being easy. However, Athena still gives me access to my patient files that I greatly appreciate. Patients always need to have their records! Pros The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience. Cons Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience Review Source NF Nazanin F. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "This is not your best option" August 22, 2021 2.0 Pros The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks. Cons \-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer. -There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient. -They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed. -They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears. -This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it. Reason for choosing eClinicalWorks Using eClinicalWorks is like being stranded in a tumultuous and endless ocean without a paddle or compass. Sure you have a dingy, but it has a hole and is sinking. I initially chose eCW a few years ago switching from another EHR that was too basic but in retrospect had customer service that at least tried to help. Initially, despite the horrible customer service, it was ok. In the past couple of years, and probably because of all their legal troubles, they have changed it to something that is simply not usable for anyone looking for functionality and efficacy. As difficult as changing an EMR is, I am now in the process of changing to another system, hopefully for the last time. Review Source Response from eClinicalWorks August 26, 2021 Hi Nazanin, we're sorry your experience didn't match your expectations. We value customer feedback and how we can improve and better support you in the future. With that being said we do ask that practices open support cases here https://bit.ly/1YL2Hnj or reach out directly to their Strategic Account Managers (SAM) when they do have any problems or questions. We would like to ask that you reach out to your SAM with these problems so they may be addressed. RL Robert L. CEO Hospital & Health Care Used the software for: 2+ years ### "Never used more glitchy software, nor a more poorly designed UI in my life." January 27, 2019 1.0 The owners/managers of this company need to sell to new managers who can overhaul the entire operation. Pros Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff. Cons 1\. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more time with us. 2. Content is not provided. We were told the system can be used for urgent care. after all, one fo the largest chains int he country uses ECW. They didnt tell us that chain spent a significant amount of time and money customizing the system to suit the urgent care need. 3. ECW is unable to provide suggestions for how their software should function in an urgent care environment. asking them which flow would be ideal for their software is a useless question. 4. Their software was designed by folks who have never heard of UI/UX or Human factors. As others have noted there is not a consistent use of symbology between screens. There are often multiple ways to do the same function on one screen. Sometimes the label "close" means one thing on screen but another on another screen. 5. tech support is obscene. We were unable to unfavorite certain meds form our list. It took them weeks to months to figure out why. 6. Multiple sections of the software are labelled "procedures". one area results in a CPT code being auto listed on the billing screen; one area does not. Many other illogical quirks exist as well. Good luck trying to teach every new provider these types of quirks. 7. If you are an RCM customer, many of the features they use to market themselves are simply non functional. Patients of RCM clients cant use the patient portal to make payments since as an RM client, the software does not correctly send balance data to the portal. But if you call the "portal department", they are unaware of this problem. The web based version of their software to this day (early 2019) does not receive correct balance information for patient accounts. So, even if the providers and the medical assistants use the web based version, you still have to maintain the desktop version for the front desk staff. The UI is totally different between the two systems, so you effectively have to train your staff on two different systems. Ridiculous. 8. Their entire development team and tech support team is in India. Consequently, we had to spend significant time fixing the kiosk application since literally every screen in the app had typos, grammatical mistakes and phrases thats imply didn't make sense. I screen capped them to have proof. They simply didn't understand why i couldn't use the kiosk app as it was delivered to me. This means they never even bothered to have one of their US based staff look at the product before it was released. 9. They wanted to change the pricing scheme in the middle of our contract due to legal issues they had in NY. So, they changed it in their favor without discussing it with me. Their financial analyst then used seasonal data, and ignored the peak season in doing so, to justify their new price. Had they been intellectually honest and used a full year of data, it would have altered their conclusion about what the new pricing scheme would have cost me. Dishonesty like that has no excuse. 10. Despite asking them if the price we would be paying for the software included everything as an RCM customer, and them replying yes, they then proceeded to charge me hundreds of dollars extra for each provider per year to use the escript controlled substance feature. So yet Another set of conversations resulted in a reduction in price for a period of time. 11. Can't even count the number of conversations I've had with tech support, their own billing dept, as well as their practice liaisons who knew nothing about urgent care. I want the year of my life I've spent with them on the phone back. Review Source RH Robin H. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "No enough space to write down all the complaints about this software and their support staff" July 23, 2019 1.0 Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000. Pros Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division. Cons This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!! Review Source VR Verified Reviewer Manager Medical Practice Used the software for: 2+ years ### "You can get by with it but it is plagued with unhelpful support, errors, and out-dated" December 5, 2018 3.0 Not satisfied. Pros You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product. Cons There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly. The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents. ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base. Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing. ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do. Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip. Review Source AH April H. Manager Medical Practice Used the software for: 2+ years ### "Customers are NOT the number one PRIORITY" February 21, 2017 2.0 Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product. Pros Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare. Cons Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service. Review Source VR Verified Reviewer Family Nurse Practitioner / Clinic Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible Experience" August 29, 2018 3.0 Horrible Pros Lots of features but sometimes less is more and it becomes cumbersome and time consuming. Cons Tech Support ALL out of India. They don't tell you this when you purchase. Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue. Tech Support Horrible and no one knows what the other one is doing or has done. Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything. Glitchy and lost documentation on several occasions requiring re-entering. RX Printing did not work right the entire time we had them (2 years) MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves. You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible. Data migration from eclinicals was a nightmare. We couldn't wait to change EMRs. Review Source SI Scott I. Physician Medical Practice Used the software for: 2+ years ### "Most awful product I’ve ever used" August 9, 2021 1.0 I’ve been in the medical practice, my own practice, for 20 years. We see 500 patients a day, and use their program as best we can. It is completely and totally worthless. You cannot manipulate the format of your notes, you cannot call customer service and get help. They have no idea how do use iPads. Literally, at the end of training, I asked the trainer if they were going to show me how do use the iPads. Flat out, they said to my face, we don’t know how to use those. They were the ones that told me to buy the iPad because they were iPad/cloud-based. These people are trash. Pros Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like. Cons Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious. Review Source sG serge G. MD Health, Wellness and Fitness Used the software for: 2+ years ### "eCW benefits and quirks" March 9, 2023 2.0 It is advertised as intuitive, but is not. Pros helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up. Cons Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program. Review Source BC Brian C. Attending Physician Medical Practice Used the software for: 2+ years ### "eCW hates clinicians" May 4, 2017 1.0 My notes can be seen and read outside of a paper chart. Other than that, not much Pros Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this. Cons \-Very slow to startup, and uses a lot of resources on your desktop computer -Too many clicks -Too easy to make mistakes and lose work (where did my 5 paragraph note go?!) -Not easy to customize -eCW often generates medical errors -interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right) --too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...) --low quality document and photo uploads (I think that's a wound...but it's so pixelated) --Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose) --Anything that is not done in a billable visit has to be done in a telephone encounter --E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.) Review Source MT Michele T. Billing Specialist Medical Practice Used the software for: 2+ years ### "Billing Specialist" September 20, 2022 4.0 Pros The ability to check eligibility without going to another program. The claims are easy to filter in the patients charts. Cons If you have to put in a ticket anyone who calls you is from India and are usually hard to understand. The EBO reports are hard to grasp. Review Source MJ Misty J. Senior Credentialing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "eClinical Works" July 5, 2024 5.0 My overall experience with eClinical Works has been awesome. Pros eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily. Cons The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me. Switched from [MedInformatix](https://www.capterra.com/p/50810/MedInformatix/) New Features available in the new product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.