--- title: "eClinicalWorks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eClinicalWorks Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more." source_url: "https://www.capterra.com/p/120360/eClinicalWorks/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # eClinicalWorks Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eClinicalWorks ## What is eClinicalWorks? eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. We help ambulatory practices, specialists, health centers, and urgent cares manage their revenue cycle, patient relationships, and Population Health initiatives. 180,000+ providers rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. ## What is eClinicalWorks used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Top alternative Featured Overall rating Based on 396 user reviews Reviews sentiment Positive 54% Neutral 16% Negative 30% Pros & cons Comprehensive patient charting system Extensive feature set for clinics Inefficient support ticket process Problematic updates and upgrades Starting price $449 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eClinicalWorks?[Manage this product listing](https://www.g2.com/products/eclinicalworks/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eClinicalWorks 3.3 (396) VS. [4.3 (722)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $449 Per User, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (396) Ease Of Use 4.5 (722) Value For Money 3.0 (265) Value For Money 4.2 (591) Customer Service 2.8 (331) Customer Service 4.3 (658) ## eClinicalWorks alternatives [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (680)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (1,134)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) ## FAQs about eClinicalWorks Overview ### What problems does eClinicalWorks solve? eClinicalWorks solves fragmented clinical and administrative workflows by bringing patient charts, scheduling, documentation, billing, messaging, and records into one system. Custom templates, chart access, color-coded schedules, and task routing reduce time spent locating information and completing routine visits. Physicians, front-office staff, billers, and high-volume outpatient practices benefit most. Answer based on 210 reviews Overview ### Which roles and teams benefit most from eClinicalWorks? eClinicalWorks is most used by physicians, doctors, and clinical staff who document visits, manage patient records, and coordinate care. Practice managers, administrators, and owners oversee scheduling, reporting, and daily operations, while billing teams handle claims and payment workflows. Front-desk staff support appointment booking, registration, and patient intake. Answer based on 351 reviews Overview ### What company size and industries is eClinicalWorks built for? eClinicalWorks is built primarily for small medical practices, representing 79% of reviewers, and supports care settings from primary care offices to hospitals. Medical Practice accounts for 58% of users, followed by Hospital & Health Care at 22% and Health, Wellness and Fitness at 9%, across more than 50 specialties. Answer based on 396 reviews Features and Usability ### What are the key features of eClinicalWorks? eClinicalWorks includes patient scheduling and appointment management to organize daily calendars, along with customizable charting and templates for documenting care. Its core EHR/EMR features also cover patient records management, e-prescribing, lab results, claims management, and patient portal access. eClinicalWorks also covers HIPAA Compliant. Answer based on 20 reviews Pricing ### How much does it cost and what fees or limitations are included? eClinicalWorks offers EHR only at $449 per user monthly, with no start-up costs. EHR with Practice Management starts at 599 per month and also has no start-up costs. Reviewers describe it as affordable or cost-effective, while others cite high prices for smaller practices and extra-cost add-ons and interfaces. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does eClinicalWorks integrate with? eClinicalWorks integrates with Sunoh and healow Genie. These connections support clinical documentation and patient-facing healthcare functions within the eClinicalWorks ecosystem, linking providers to tools for ambient clinical intelligence and digital patient engagement. Answer based on 26 reviews Getting Started and Support ### How easy is it to onboard and train a team on eClinicalWorks? eClinicalWorks offers in-person training, live online sessions, webinars, and documentation. Reviewers say clinical and front-office staff often learn routine navigation and new-user tasks quickly, especially with videos and guided training. Providers, administrators, and teams configuring templates, reporting, billing, or specialized workflows may need more time, ongoing optimization, and targeted instruction. Answer based on 56 reviews Getting Started and Support ### What customer support options does eClinicalWorks offer, and how do users rate the experience? eClinicalWorks offers Email/Help Desk, Phone Support, and 24/7 Live Rep assistance. User experiences are mixed: some report prompt, knowledgeable representatives and same-day callbacks, especially during implementation, while others cite slow ticket resolution, repeated escalations, inconsistent answers, and communication difficulties when resolving complex technical issues. Answer based on 120 reviews Security ### How does eClinicalWorks handle data security and access control? eClinicalWorks uses data backup and protection, secure patient messaging, secure communication lines, and multi-factor authentication for platform access. Reviewers describe patient information as stored in one secure, cloud-accessible location. However, some report concerns about financial-data security, behavioral-health note protections, unexpected permission changes, and older TLS/encryption configuration. Answer based on 18 reviews ## Who uses eClinicalWorks? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive patient charting system 80% positive reviews out of 44 Most reviewers find patient charting centralizes records, streamlines scheduling, and simplifies daily clinical workflows. Anonymous User Office Manager, 2 - 10 employees. "There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance." Inefficient support ticket process 91% negative reviews out of 32 Most reviewers indicate support tickets require long waits, repeated follow-ups, and rarely resolve issues promptly. William S. Owner, 2 - 10 employees. "Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. " Extensive feature set for clinics 77% positive reviews out of 35 Most reviewers describe features as robust, supporting diverse clinical needs and improving operational efficiency. Anonymous User Owner, 2 - 10 employees. "it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic." Problematic updates and upgrades 87% negative reviews out of 31 Most reviewers describe updates as disruptive, introducing new glitches and requiring time-consuming fixes after installation. Frequent slowdowns and lag 96% negative reviews out of 28 Most reviewers report performance and speed issues, with slow load times and system delays disrupting daily tasks. ## Features AI summary Based on 4,113 Speech Recognition reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) eClinicalWorks supports all three features that reviewers value most: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain accurate and accessible records, and document care efficiently, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.2 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.7 (35) 54.29% of 35 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.4 (52) 67.31% of 52 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 3.4 (35) 54.29% of 35 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 3.9 (29) 72.41% of 29 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Claims Management 3.5 (33) 60.61% of 33 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies eClinicalWorks 66 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Analytics: Tools for the systematic analysis of various types of data or statistics - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - For Cardiologists: Intended to be used by cardiologists - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Lab Results: Laboratory test results - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Templates: Sample files or documents that could be customized as needed or used as is - Video Conferencing: Connect with meeting participants remotely over video - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.4 (393) 3.4 Based on 393 reviews ## Pricing Value for money 3.0 (265) [View pricing plan details](https://www.capterra.com/p/120360/eClinicalWorks/pricing/) EHR only $449.00 Per User,Per Month It includes: - 24x7 Support - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Eclinicalmobile - Eclinicalworks P2p - Electronic Medical Record - Eprescribing and Formulary Checking - Maintenance - Patient Portal - Private Cloud - Referral Management - Registry Reporting - Unlimited Free Webinars EHR with Practice Management $599.00 Other,Per Month It includes: - 24x7 Support - Billing Implementation Services - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Eclinicalmobile - Eclinicalworks P2p - Electronic Medical Record - Eprescribing and Formulary Checking - Maintenance - Patient Portal - Practice Management - Private Cloud - Referral Management - Registry Reporting - Unlimited Free Webinars RCM as a Service Custom Quote Available It includes: - 24x7 Support - Appeals at All Levels - Billing Implementation Services - Billing Rules - Claim Creation and Processing - Clear Visibility Into Your A/R - Denial and Rejection Management - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Maintenance - Preventative Claim Edits - Private Cloud - Referral Management - Registry Reporting - Unlimited Free Webinars/Videos Value for money 3.0 (265) 3.0 Based on 265 reviews ## Integrations [ Sunoh](https://www.capterra.com/p/10016372/Sunoh/)[ healow Genie](https://www.capterra.com/p/10027242/healow-Genie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.8 (331) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (331) 2.8 Based on 331 reviews ## User reviews Overall rating 3.3 Based on 396 reviews Filter by rating 5(101) 4(104) 3(69) 2(42) 1(80) Mentioned topic Sorted by most recent AN Anonymous User Clinical Programs Manager Medical Practice ### "Flexible EHR for High-Volume Practices - Powerful Once Optimized" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 5, 2026 Overall, my experience with eClinicalWorks has been positive. It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice. Pros eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic. Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. Cons The system has a steep learning curve and can feel overwhelming at first. Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration. It often requires ongoing optimization and training to fully maximize its capabilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Kristin H. Owner Medical Practice ### "The Cadillac" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 31, 2026 I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! Pros eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. Cons There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. HD Haley D. Accounting Admin Medical Practice ### "Endless Features for a Wide Range of Medical Practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2026 Overall i am very satisfied with all the years of experience i have with eClinicalWorks. There are endless features and it can be of use for just about any medical practice. Pros For years my experience with eClinicalWorks has proven that it provides a one size fits all solution that simplifies the difficulties with work in patient care. Cons Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. SG Sally G. Customer Service Auditor Health, Wellness and Fitness ### "Still needs some work" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 19, 2026 I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. Pros They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. Cons It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Office Manager Medical Practice ### "eClinical Works review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 10, 2026 I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. Pros There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. Cons You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Thank you for sharing your experience. To better understand your situation and assist you, please email ecwcares@eclinicalworks.com with your practice name, role, and a summary of your suggestions. Please don't include any sensitive or patient information. AN Anonymous User Medical assistant Medical Practice ### "Recommended" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 Overall I can say it is a good software, it was a good experience. I do recommend i for the healthcare field. Pros What I liked about it was that it was easy to navigate, It did not take long for me to know where to find what I was looking for. Cons All the information you are able to see in just one screen, it was a little overwhelming at first though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AN Anonymous User Administrative Health Support Health, Wellness and Fitness ### "Eclinicalworks is 💯 the way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 Overall, I find eclinicalworks to be efficient, affordable and easy to use on a daily basis. I would recommend it to colleges and choose this platform to manage my files over any other medical management platform. Pros I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints. Cons I do still need to spend a reasonable amount of time with each file regardless of daily time restraints which is understandable and I see that with all platforms I use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AN Anonymous User Owner Hospital & Health Care ### "NOT for small practices." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 26, 2026 The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost. I went from over $1200 a month to $400 a month once I changed EHRs. eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. I had to start from scratch. Pros it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic. It is easy to apply templates and charting in a way you prefer. The patient portal is great. Easy to provide portals for the whole family without requiring everyone to have a separate email address. Cons They charge extra for everything, which makes it hard to grow. For instance. They charge per virtual visit, which means your bill is never the same. They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on. For a small practice, it can be prohibitive and very draining. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Features and capabilities of the system to support a growing practice. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing eClinicalWorks Customer service received by the onboarding team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 9, 2026 Thank you for taking the time to share your detailed feedback. We appreciate your positive comments on our system’s functionality, charting flexibility, and patient portal, as well as your perspective on pricing and scalability for smaller practices. If you would like to share additional context or discuss your experience further, we welcome you to reach out to us at ecwcares@eclinicalworks.com TW Tabatha W. Nursing Supervisor Health, Wellness and Fitness ### "Eclinical Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Overall, my experience with eClinicalWorks was positive. It offers comprehensive tools for managing patient records and clinical workflows, though there is a learning curve. Pros I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows. Cons The system can feel complex at times, and some features require additional training to use efficiently. Navigation can be challenging, and certain workflows are not as intuitive as they could be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. EH Elizabeth H. MYSELF Health, Wellness and Fitness ### "eClinicalWorks - good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2025 Overall I am just grateful that there is a system in place so I am happy to have this product. It is great! Pros I like how there is finally a system in place to communicate with my neurologist with questions about my visit. Cons the booking appointment isn't the most user friendly, so i always have to call to make appointments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2026 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. [View all Reviews](https://www.capterra.com/p/120360/eClinicalWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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