# Page 13 | eClinicalWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is eClinicalWorks the right Electronic Medical Records solution for you? Explore 394 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/120360/eClinicalWorks/reviews

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eClinicalWorks

3.3 (394)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of eClinicalWorks

## Showing most helpful reviews

Showing 301-325 of 394 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Alivia M.  
Government Analyst  
Medical Practice  
Used the software for: 6-12 months

### "EClinicalWorks"

April 18, 2019

5.0

My overall experience has been positive. Recommend for really big medical practices.

Pros

So many aspects of this software! There are multiple was to get I various screens.

Cons

Can get pretty confusing. I had to get training over a couple of months and I still wasn’t one hundred percent understanding.

Review Source

MG

Melissa G.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Office Manager and surgery scheduler. "

September 6, 2016

1.5

Pros

Quick response to help requests, customer care usually calls within 24 hours.

Cons

Not user friendly, hard to navigate at times, have to enter the same information in different areas for one category.

Review Source

VR

Verified Reviewer  
Pediatric Surgery Research Fellow  
Hospital & Health Care  
Used the software for: I used a free trial

### "physician"

January 21, 2019

5.0

Pros

It is an awesome software that has all the needed tools to have a smooth work flow. It is one distension program to get all the work done at the same website.

Cons

Some technical difficulties and not very efficient customer service are the main downsides of this nice software

Review Source

SS

Sara S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Best software, great program "

August 18, 2016

5.0

Pros

Saves a lot of time and energy for us providers, ease of accessing information for all areas

Cons

sometimes its slow or it crashes which gets very frustrating especially when there is a lot going on

Review Source

AL

AUDREY L.  
Medical Doctor  
Mental Health Care  
Used the software for: I used a free trial

### "Excellent platform"

April 1, 2024

5.0

Pros

Ease of use, intuitive, and applicability to what I need day to day to be the best psychiatrist I can be.

Cons

Cost is high, unfortunately higher than our usual platform, so, colleagues don't appear to want to make the move.

Review Source

TC

Terri C.  
  
Medical Practice  
Used the software for:

### "I have been on eCW for 5 years in two separate medical practices. "

January 31, 2015

4.5

Pros

eCW is a comprehensive product that flows well and is functional in most practice settings. It can be individualized to each provider with ease. Group One is a great billing company as our service provider, offering a fair service for a fair price. They also balance the practice's and the patient's interests well.

Cons

eCW is a large product that can be overwhelming at first, and there's a lot to learn if someone is a novice to EMR software. The eCW support can be slow to respond and difficult to understand. They work on their own time when it comes to interfaces. Group One has a lot of staff and sometimes the communication is inconsistent.

Review Source

BD

Ben D.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Fluid and Effective, Amazing for Integrated Health Care"

August 30, 2016

4.5

Pros

There are many ways to get to the important information needed to provide effective holistic care. The software has several shortcuts and tools to make documentation fast and headache free. Past data is easily accessible from most screens, even while writing a current note.

Cons

The only part of the software that could use improvement is the creation of Care Plan. There are a few too many steps and it is a bit time consuming. This is only one small aspect though of the overall system.

Review Source

KS

Ken S.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "8 year user"

September 12, 2016

1.5

Pros

Nothing at this time, looking to change ASAP; company has lost focus and direction

Cons

Nickel and diming for everything, poor customer service; not well prepared for MACRA

Review Source

JV

John V.  
IT Manager  
  
Used the software for: 6-12 months

### "Fast and flexible"

February 22, 2018

4.0

Pros

One of the benefits to ECW is that it's lightweight, cloud accessible, and easy to use. It's a good option for small practices that do not have exiting IT infrastructure capable of handling an in-house EMR system. You can access it anywhere but your data is safe and managed for you.

Cons

Getting logins and support is sometimes a challenge. Applications that run in the cloud sometimes come at a premium price as you are paying for the service of others to maintain it.

Review Source

RC

Raynard C.  
Business Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "eCW Review"

December 13, 2016

3.0

e-Clinical Works has been a decent EHR to assist us here at our facility. As a health care facility more time should be spent treating and providing care for patients instead of being on the phone with technical support. The technical support, for the most part, seems to have a lot of language barriers and they require a third party communication avenue to communicate with the computers. It is our hope that eCW 10e provides a less complex approach and resolves some of the current bugs faced with the 10 version.

Review Source

JD

Jennifer D.  
BIlling rep  
Medical Practice  
Used the software for: Less than 6 months

### "eClinicalWorks -yes please"

January 25, 2017

5.0

I have utilized this software for about 5 months now and love it. All the information is at your fingertips. If you do not know how to use a function, their customer service is easily accessible and the representatives are more than willing to help you find your way and ensure all questions are answered.

Pros

I enjoy the easiness of the software.

Cons

I would like to be able to have multiple windows open instead of having to close them out before going into another.

Review Source

JS

Joy S.  
  
  
Used the software for:

### ""

May 17, 2013

4.5

We are a new internal medicine (adding cardiology in September 2013) practice in Atlanta, and we have been using eClinicalWorks 9.0 as our EHR from the start (December 2012). Both our administration and clinical staff find It is very easy to use. It provides all the options you could ever need. Our GroupOne representative, Patricia Brodie, is awesome! She is very attentive and available to our office. She is very knowledgeable, informed, and helpful. She works with a sense of urgency for our office, has great follow up and attention to detail; she is very professional and amicable too. Megan was our implementation coach and she also exceeded our expectations. We feel very satisfied with eClinicalWorks and GroupOne! Thank You!

Review Source

SS

Shicorea S.  
Nurse  
Medical Practice  
Used the software for: Less than 6 months

### "eClinical Review"

May 14, 2015

5.0

Pros

Well because I work front office and back office for front office it's pretty easy to register patients and put insurance information in the system and to verify the insurance which is done by the system also for as back office the system will drop patient's vitals in the system and it also shows how long a patient has been in office starting from check in to check out. It's also easy to order certain labs that needs to be done before seeing the doctor such as glucose finger stick, pregnancy test etc and it's also is easy to put it in the system as well.

Cons

I don't like the fact that CPT codes doesn't appear in the visit note so for instance if doing a prior authorization you have to search for the code and you have to be sure to have the right one.

Review Source

BO

Brenny O.  
Receptionist  
Medical Practice  
Used the software for: Less than 6 months

### "Review of eClinicalWorks"

May 13, 2015

5.0

Pros

What I like most about eClinicalWorks is that it is very user-friendly. Literally anyone can learn it quickly and if you didn't grasp it the first time, it is made very easy to figure out without having to call eClinicalWorks. Another thing that I like about eclinicalWorks is that it makes registering the patient very easy and fast. Since we have the ability to scan in the demographic info, such as the address, name, DOB, and picture it makes it soooooo easy.

Cons

What I don't like about eClinicalWorks is that it's way too easy to create a double chart. Also sometimes the system/scanner doesn't recognize the address characters or the spacing on our state's id/dl. But it doesn't take away that it helps tremendously when registering a patient.

Review Source

TG

Teresa G.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "PCPs at Bama"

November 7, 2016

5.0

We have been very happy with the overall functionality of this software as well as the excellent customer service. The company is very polite, well versed and quick to respond to each and every question or concern.

Pros

The easy of getting from one task to the next, as well as the on line chat available to talk thru a problem or training question.

Cons

That the online chat is only available on Friday until noon.

Review Source

kN

khiem N.  
doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent EHR"

February 16, 2018

5.0

Pros

very user friendly with easy means to modify and even dictate into the notes. Such that I can personalize my notes and referring letters for each individual patients

Cons

The price for the system can be cheaper. Also if the system office in-office portal then they should include in the cost means for patient to access the portal (ie in office ipad)

Review Source

DT

Danelle T.  
Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "New user"

January 24, 2017

4.0

I have ben recently introduced to eclinical works for Electronic medical records. So far the system has been easy to learn and navigate.

Pros

Easy to use, quick adaptability, images integrate easily

Cons

Customer service hasn't been easiest to work with. It is possibly due to the contract obtained through a larger network, but training info isn't that helpful directly through the vendor.

Review Source

PM

Phillip M.  
  
  
Used the software for:

### ""

November 10, 2012

4.5

Aloha Cardiology, llc became a solo practice in 2008. We were looking for an easy to use EMR that would be easy to grow with our practice. We wanted to outsource our billing to a company that would always be working for our best interest. After a weeks training with a certified EMR trainer we were able to run a clinic to capacity within a month. We have found eClinicalWorks to be easy to use and help our inter office communication with each other and other Physicians. Our EMR cuts down on paperchasing of old chart systems and ensures everything is billed correctly. With insurance decreasing reimbursements no one can afford to miss billing. We have seen our billing increase.

Review Source

TR

Trish R.  
  
Medical Practice  
Used the software for:

### "EMR best choice"

January 10, 2015

5.0

Pros

I am a CMA from Central Florida who worked in internal medicine clinic for 4.5 years. We used this system, and it is a great EMR system. Everything is convenient and right there. I would not change to another EMR system, especially if you have to go back and forth through systems to do your work. eClinicalWorks EMR is a great way to go and have this in your reach. You just have to know the tricks of the trade and learn your way around this EMR.

Cons

No complaints at all. Everything you need is right there within your reach.

Review Source

TM

Tiffanie M.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "ECW Review"

June 21, 2016

1.0

Pros

Nothing, this product is too cumbersome for employees. I really have nothing more to say about this product.

Cons

Everything, too many options which aren't clear. Again I have nothing more to say about this poduct.

Review Source

KL

Krystal L.  
Registered Dietitain  
Medical Practice  
Used the software for: 1-2 years

### "Registered Dietitian, Use eClinical Works 5 days a week "

September 8, 2016

4.5

Pros

Easy to customize, saves templates and macros for quick note taking.

Cons

Some of the tabs are annoying to delete after a template has been made, you have to click into each category individually and delete it.

Review Source

JR

Jody R.  
  
  
Used the software for:

### ""

September 27, 2011

3.0

Our organization is a little different. Our business is mostly capitation based with a little fee for service, which makes us unique. It was a little difficult in getting up and running for the back end business office. The clinical side worked beautiful from the start. The product itself is a very good product it was just getting it to work for us, which we are on track for doing that. Group One has been wonderful in helping us make EclinicalWorks work for us. They have helped show us different things on the back end to have the system do what we need it to. I would recommend Group One and the product EclinicalWorks to anyone thinking of going electronic.

Review Source

TS

Tasha S.  
  
  
Used the software for:

### ""

November 26, 2012

5.0

I work for a neurosurgeon in Nacogdoches, Texas. My doctor was previously part of a group practice and decided to go out on his own. He learned of eClincalWorks from several colleagues that use this same software. After some research, he decided to proceed with installation through GroupOne Health Source. While the actual installation and training took a while to get scheduled, once the installation was complete, they did a fabulous job of training us and have continued to provide great support. The interface is, in my opinion, very user-friendly and self-explanatory. When I do have a question or problem, I usually receive resolution very quickly.

Review Source

NG

Narvette G.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Looking for a new EMR"

July 27, 2016

4.5

Pros

It has a clear and clean set up that each function works well with each other.

Cons

Well I ready don't have much I can say about what I did not like about the product because you pay for what you get.

Review Source

RM

Roselynn M.  
Doctor  
Mental Health Care  
Used the software for: 1-2 years

### "spartan for behavioral health"

June 16, 2016

3.0

Pros

It is quite applicable and thorough for medical practice.

Cons

It is not tailor-made for behavior health at all and documentation for therapy and behavioral health is difficult with this EMR

Review Source

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