# Page 2 | eClinicalWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eClinicalWorks the right Electronic Medical Records solution for you? Explore 396 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120360/eClinicalWorks/reviews --- eClinicalWorks 3.3 (396) [View alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of eClinicalWorks ## Showing most helpful reviews Showing 26-50 of 396 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Clinical Programs Manager Medical Practice Used the software for: 2+ years ### "Flexible EHR for High-Volume Practices - Powerful Once Optimized" May 5, 2026 4.0 Overall, my experience with eClinicalWorks has been positive. It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice. Pros eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic. Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. Cons The system has a steep learning curve and can feel overwhelming at first. Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration. It often requires ongoing optimization and training to fully maximize its capabilities. Review Source Response from eClinicalWorks May 8, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer Owner Hospital & Health Care Used the software for: 1-2 years ### "NOT for small practices." January 26, 2026 3.0 The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost. I went from over $1200 a month to $400 a month once I changed EHRs. eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. I had to start from scratch. Pros it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic. It is easy to apply templates and charting in a way you prefer. The patient portal is great. Easy to provide portals for the whole family without requiring everyone to have a separate email address. Cons They charge extra for everything, which makes it hard to grow. For instance. They charge per virtual visit, which means your bill is never the same. They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on. For a small practice, it can be prohibitive and very draining. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing eClinicalWorks Customer service received by the onboarding team. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Features and capabilities of the system to support a growing practice. Review Source Response from eClinicalWorks February 9, 2026 Thank you for taking the time to share your detailed feedback. We appreciate your positive comments on our system’s functionality, charting flexibility, and patient portal, as well as your perspective on pricing and scalability for smaller practices. If you would like to share additional context or discuss your experience further, we welcome you to reach out to us at ecwcares@eclinicalworks.com BM Brandon M. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "4 out of 5 Stars" December 18, 2025 4.0 Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. Pros The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. Cons I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) The cost was better and the user interface was just better and easier to learn and use. It was easier to navigate and acclimate to. Review Source Response from eClinicalWorks December 23, 2025 Thank you for your feedback. We appreciate you taking the time to share your positive experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. DL Dawn L. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Run, don't walk AWAY from eClinical Works" December 4, 2025 3.0 Too many promises, and not enough follow through on very basic requests. The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. They tell you to open a new one and start all over again if something doesn't work Pros I don't have many pros about eClinicalWorks, other than it integrates with other platforms so we can have a functional EHR/PM system since it can't stand alone. Cons eClinical Works is an EHR, but not one of the best in my opinion. During the sales process, so many things were promised, and yet, never delivered. Customer Support is non-existent, and when you do get help, you can barely understand them because of the language barrier. Its Reporting functionality is dismal, at best. It is unable to capture the most basic data to track KPIs. We can't even run a decent no-show report, which is an industry standard report. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing eClinicalWorks We chose eClinical Works due to the promise that we could customize our exam views... turns out, we could not. Review Source Response from eClinicalWorks December 8, 2025 Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we strive to provide, nor is it the norm for our customers. Since we don’t have your contact information, would you mind reaching out to us at the email provided? Kristin H. Owner Medical Practice Used the software for: 2+ years ### "The Cadillac" March 31, 2026 5.0 I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! Pros eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. Cons There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. Review Source Response from eClinicalWorks April 13, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AH Aamr H. MD Health, Wellness and Fitness Used the software for: 1-2 years ### "Definitely not for neurology or any outpatient practice" September 13, 2025 1.0 absolutely awful, they take 6 weeks to give you your data after charging 950 and give it to you such that you have to be an expert to download it . Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them. I am so much happier with my new company Pros Absolutely nothing, they run on some apparent previous popularity. i dont know of one person who is actually happy with it. They try to sell to hospitals because doctors hate it. Cons i have finally switched, they took 3 months and lots of problems letting me go including offering to cut down the price by more than 50%. Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more. Reason for choosing eClinicalWorks friends said to try this but it was a super bad idea. I really regret it Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Too expensive as athena charged a percentage of my practive Review Source Response from eClinicalWorks February 6, 2026 Thank you for taking the time to provide your feedback. We want to learn more about your situation. Please email us at ecwcares@eclinicalworks.com. SS Satnam S. MD Health, Wellness and Fitness Used the software for: 2+ years ### "Very dissatisfied" September 10, 2025 1.0 Not user-friendly at all. You have to know everything to find everything. Can't save things on the go Pros Nothing. I had problem after problem since its installation. One of the worse product in the market. Unfortunately change is very difficult. Cons Switching over to ECW was the worst mistake I have ever made in my life. ECW is a pile of patchwork accumulated over last few decades. Every time there is upgrade there is a new problem I have to start fresh Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing eClinicalWorks stupidity. Didn't search enough at that time Switched from [CGM eMDs](https://www.capterra.com/p/32283/e-MDs-Chart/) Same kind of issues. But charting was much easier Review Source Response from eClinicalWorks September 11, 2025 Thank you for sharing your feedback and for your honesty regarding your experience with eClinicalWorks. We are very sorry to hear about the frustrations you’ve encountered and understand how challenging it can be when a solution does not meet expectations. Your feedback is extremely important to us, as it helps identify areas for improvement and ensure a better experience for all users. We would appreciate the opportunity to connect directly and address your concerns in detail. Please rest assured that our team is dedicated to supporting you and resolving the issues you’ve experienced with upgrades, usability, and system functionality. To assist you further, we invite you to contact us. HD Haley D. Accounting Admin Medical Practice Used the software for: 2+ years ### "Endless Features for a Wide Range of Medical Practices" March 19, 2026 5.0 Overall i am very satisfied with all the years of experience i have with eClinicalWorks. There are endless features and it can be of use for just about any medical practice. Pros For years my experience with eClinicalWorks has proven that it provides a one size fits all solution that simplifies the difficulties with work in patient care. Cons Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. Review Source Response from eClinicalWorks March 23, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer Medical assistant Medical Practice Used the software for: 1-2 years ### "Recommended" March 10, 2026 4.0 Overall I can say it is a good software, it was a good experience. I do recommend i for the healthcare field. Pros What I liked about it was that it was easy to navigate, It did not take long for me to know where to find what I was looking for. Cons All the information you are able to see in just one screen, it was a little overwhelming at first though. Review Source Response from eClinicalWorks March 11, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer Office Manager Medical Practice Used the software for: 6-12 months ### "eClinical Works review " March 10, 2026 3.0 I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. Pros There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. Cons You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. Review Source Response from eClinicalWorks March 12, 2026 Thank you for sharing your experience. To better understand your situation and assist you, please email ecwcares@eclinicalworks.com with your practice name, role, and a summary of your suggestions. Please don't include any sensitive or patient information. SG Sally G. Customer Service Auditor Health, Wellness and Fitness Used the software for: 1-2 years ### "Still needs some work" March 19, 2026 4.0 I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. Pros They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. Cons It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. Review Source CC Courtney C. Human resource manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Designed with you in lind" May 4, 2025 5.0 This product has reshaped the way operate. Its state of the art features has a huge impact on our daily operations. Experience has been game changing Pros User friendly, effective, efficient, consolidates everything in one place, designed with you in mind Cons I would love to have a mobile application of the product. That would allow access on the go as an additional option. Review Source Response from eClinicalWorks May 6, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AE April E. Administrative Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "eClinicalworks" March 10, 2025 5.0 I have never had any issues with eClinicalworks or their software. The customer service is top notch and they are always a phone call away. Pros eClinicalworks is one of the most robust EMR's on the market. It gives you everything you need for your practice. Cons eClinicalworks is known for the amount of "clicks" it takes to complete a task. This is a bit much, but they are aware. Review Source Response from eClinicalWorks March 12, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. CC Charles C. physician Medical Practice Used the software for: 2+ years ### "This EHR should come with a free Rx for SSRI therapy for anyone forced to use it" January 11, 2025 1.0 I've used many EHRs over the years and this one is by FAR the absolute worst. Many other 1 star reviews here will provide extended details about it. Pros This EHR is absolutely fantastic in that it is guaranteed to give you that final push/motivation to leave medicine and pursue that alternative path you've been thinking about. This is because the use of eCW is a soul crushing experience. Cons I've used many EHRs in the past and eCW is just awful. The workflows are so miserable and non-intuitive. Basic expectations are not met. Review Source AL Adrian L. Nurse Medical Practice Used the software for: 1-2 years ### "Eclinical works review" March 30, 2025 5.0 I enjoyed the software speed and efficiency as well as the ease of use when training new users Pros Patient Portals, Automated Task box and appt scheduling Cons Expensive and poor customer service and issues with connections Review Source Response from eClinicalWorks April 24, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. EG Elizabeth G. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Buy eClinicalsWorks Now" June 13, 2025 5.0 Pros What I like most about eClinicalsWorks is the Accessibility’s of it. I liked how it was easy to learn when trained. Cons What I liked least about eClinicalWorks is not being able to see patient records from different outpatient providers. Review Source Response from eClinicalWorks June 16, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. JS Jill S. office Mgr Health, Wellness and Fitness Used the software for: 1-2 years ### "Office manager" February 24, 2025 2.0 We didn't stay with it but a year. We were having so many issues and their customer service didn't help much. It was very hard to understand them. Pros I can't say that I liked anything about ECW in the DERM world. Other than it was CHEAP Cons We kept losing data while charting in the rooms. Review Source SD Sarah D. Account Manager Medical Practice Used the software for: 2+ years ### "One of the top 3 worst Systems of all time. " October 3, 2024 1.0 Bad system, they tell you everything is in one but really, it's a frank stein system and you can't ever get anyone to actually solve any issues. Pros I don't like it, between the fact that you have to pay for each item instead of it being one full product and the Support being less than helpful, it's a crappy system. Cons 1\. You have to pay for a bunch of add ons, clearing house/statements, check in and others. 2. Support sucks, they can't get into the system to change anything you have to go through an admin account which doesn't work if your admin is locked out. 3. Constant issues with connections for scripts, billing and other parts of the system. 4. Reporting in the system is no clear enough. 5. Surprise issues all the time - Change healthcare hack, MIPs reporting issues, etc. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[CareCloud](https://www.capterra.com/p/113010/CareCloud/) Reason for choosing eClinicalWorks They gave us the cheapest price saying that they included everything but that was a lie. Review Source JK Joel K. physician Medical Practice Used the software for: 2+ years ### "20 years of using eCW -- what's it's been like for me" October 17, 2024 5.0 It's an excellent company with dedicated, ethical people. Their product just gets better, year over year. Good company. Pros Their support is outstanding -- prompt, professional, kind people. The software itself makes it possible for a solo doc like me to manage the whole practice by myself. Just very fast and efficient. Cons There are still more mouse clicks than I want -- I need to keep my hands on the keyboard when I'm typing -- but they're moving in the right direction every day. I've used eCW for over 20 years. Glad I chose them. Alternatives considered [Amazing Charts](https://www.capterra.com/p/80992/Amazing-Charts/) Reason for choosing eClinicalWorks eCW had better billing integration compared with Amazing Charts Review Source Response from eClinicalWorks March 12, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. EH Elizabeth H. MYSELF Health, Wellness and Fitness Used the software for: Less than 6 months ### "eClinicalWorks - good" December 26, 2025 5.0 Overall I am just grateful that there is a system in place so I am happy to have this product. It is great! Pros I like how there is finally a system in place to communicate with my neurologist with questions about my visit. Cons the booking appointment isn't the most user friendly, so i always have to call to make appointments. Review Source Response from eClinicalWorks January 6, 2026 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. WS William S. Office manager Hospital & Health Care Used the software for: Less than 6 months ### "EclinicalWorks the scam. Stay away" April 9, 2025 1.0 Please do not use this electronic medical records system. They are a scam, and extremely misleading. Companies like this extort medical practices and provide lack luster services. Filling with technical difficulties and even worse customer service interaction. Please stay away. Pros Only cons no pros with this company, please take heed. Cons Only cons nothing positive to say about the experience with this company. Review Source JC Jennifer C. RCM Service Director Hospital & Health Care Used the software for: 2+ years ### "The best EMR" October 17, 2024 5.0 Easy to train software that allows for all manners of specialty and general practice billing and EMR. Pros The simplicity of the software. Everything is easy to get to and there are so many useful features. Cons Sometimes there are too many clicks, a few things could simplified even further but overall it is a great software. Review Source Response from eClinicalWorks March 12, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AC Adrianna C. Support Desk Hospital & Health Care Used the software for: 2+ years ### "It, mostly, does what it advertises. " August 13, 2024 3.0 Pros It's generally fast, and responsive for providers to put notes in. It does what it advertises. Cons We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets. Review Source MJ Misty J. Senior Credentialing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "eClinical Works" July 5, 2024 5.0 My overall experience with eClinical Works has been awesome. Pros eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily. Cons The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me. Switched from [MedInformatix](https://www.capterra.com/p/50810/MedInformatix/) New Features available in the new product Review Source JR Joelle R. CCMAMAG Medical Practice Used the software for: 1-2 years ### "Simple, effective EMR system" June 6, 2024 4.0 Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice. Pros Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice. Cons I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.