# Page 3 | eClinicalWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eClinicalWorks the right Electronic Medical Records solution for you? Explore 396 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120360/eClinicalWorks/reviews --- eClinicalWorks 3.3 (396) [View alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of eClinicalWorks ## Showing most helpful reviews Showing 51-75 of 396 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ella Hyeseung J. Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Negative experience " July 9, 2024 3.0 In my experience, this EMR software makes an already demanding job even harder. It hinders rather than helps, with inefficiencies and usability issues that disrupt my workflow. There’s a lot of room for improvement to truly support healthcare professionals like me. Pros It has the basic features that you will need for patient management. Cons As someone who uses EMR software daily in a busy healthcare environment, I find it often falls short of expectations. Cons: Inefficient, repetitive work, poor workflow integration. Review Source BB Brandy B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't Fall For The Small Praacice Scheme" July 12, 2023 3.0 I changed my small office of 2 providers seeing 2-7 patients a week to Eclinicalworks after being told I would be charged 5.99 per encounter for 6 months then switched to 199/provider with 40 encounter limit anything over was 5.99/encounter. WELL, that not the case. It took over 3 months to go live and I only received a bill for encounter only for 2 months. Then I began receiving a bill for both 5.99 a encounter and 199/provider. WHAT?!!! That is not what I was told nor does that make any sense for a small practice trying to grow and not making enough money pay additional money. I still am having issues with features not working on the system yet I'm paying for them after we have complained several times.Now they are switching the explanation that you must have 40 encounters a month to not be charged 5.99 per encounter. Why does this make sense? I have tried getting access to corporate several times has been nothing but a headache and a run around. Then I never recieved a bill for APril and they never sent any information until it was considered in collection. When \[sensitive content hidden\] called my office and rude and biligerent to my employee. Then I still never received a bill only for MAY and JUNE. Then left us no access to the EMR but expects full payment for the new month when we cannot access it nor bill. THEY ARE A TRAP AND HORRIBLE CUSTOMER SERVICE. They do not take responsibility for their mistakes. Pros NOTHING AT THIS TIME, they have been a headache x 3 months Cons Constantly having issues with various features telehealth, patient confirmations, encounters, scribe, etc None of it is ever fixed Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/) Reason for choosing eClinicalWorks I thought it would be a better value, Boy was I wrong Review Source MT Maya T. MD Hospital & Health Care Used the software for: 2+ years ### "They dont follow the signed contract" October 22, 2023 2.0 Things turned sour when I was leaving E clinical works. I had specifically negotiated the records issue when I signed the contract. Verbally they said it would not be a problem, they would provide it on a flash drive. No cost is mentioned on the contract and I made sure of that. Well, they now demand that they receive payment- a crazy amount for just 2 1/2 yrs of patient records. Its been 4 months. I definitely will not pay. They were paid monthly and that should suffice. They charge for faxes. They charge for each Telemed visit, they charge for messages. Apparently they will give the records in "Java Script" for no cost which is an unreadable format to normal humans. They now want to send me to collections!! Please, there are better EMRs out there, just don't deal with this one.Athena was my prior EMR and I switched as I needed a biller to overview the billing that Athena does and paying for 2 billing services was not worth while I thought. With switch to ECW billing, the biller was unable to bill properly and income plummeted. So in retrospect, Athena billing was very helpful.Another biller complained about ECW billing software not being easy. However, Athena still gives me access to my patient files that I greatly appreciate. Patients always need to have their records! Pros The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience. Cons Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience Review Source WS William S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "DO NOT EVER BUY THIS SOFTWARE" February 29, 2024 1.0 Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly Pros Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical. Cons The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed. Reason for choosing eClinicalWorks I did not look at others. I should have. I am now. Review Source JS Justin S. Owner/ lead physician Medical Practice Used the software for: 2+ years ### "Great Difficulties Discontinuing Service " August 8, 2023 4.0 Terrible to disconnect from with misinformation and fraudulent billing despite clear records of trying to cancel services. Pros It is a usable EMR that helped productivity and was fairly intuitive Cons I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new \[sensitive content hidden\] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by \[sensitive content hidden\] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!! Switched from [Athena](https://www.capterra.com/p/240673/Athena/) ECW was less expensive. But now continues to bill without allowing cancellation for over 8 months!!! Would have been cheaper to stay on Athena Review Source RL Robert L. CEO Hospital & Health Care Used the software for: 2+ years ### "Never used more glitchy software, nor a more poorly designed UI in my life." January 27, 2019 1.0 The owners/managers of this company need to sell to new managers who can overhaul the entire operation. Pros Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff. Cons 1\. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more time with us. 2. Content is not provided. We were told the system can be used for urgent care. after all, one fo the largest chains int he country uses ECW. They didnt tell us that chain spent a significant amount of time and money customizing the system to suit the urgent care need. 3. ECW is unable to provide suggestions for how their software should function in an urgent care environment. asking them which flow would be ideal for their software is a useless question. 4. Their software was designed by folks who have never heard of UI/UX or Human factors. As others have noted there is not a consistent use of symbology between screens. There are often multiple ways to do the same function on one screen. Sometimes the label "close" means one thing on screen but another on another screen. 5. tech support is obscene. We were unable to unfavorite certain meds form our list. It took them weeks to months to figure out why. 6. Multiple sections of the software are labelled "procedures". one area results in a CPT code being auto listed on the billing screen; one area does not. Many other illogical quirks exist as well. Good luck trying to teach every new provider these types of quirks. 7. If you are an RCM customer, many of the features they use to market themselves are simply non functional. Patients of RCM clients cant use the patient portal to make payments since as an RM client, the software does not correctly send balance data to the portal. But if you call the "portal department", they are unaware of this problem. The web based version of their software to this day (early 2019) does not receive correct balance information for patient accounts. So, even if the providers and the medical assistants use the web based version, you still have to maintain the desktop version for the front desk staff. The UI is totally different between the two systems, so you effectively have to train your staff on two different systems. Ridiculous. 8. Their entire development team and tech support team is in India. Consequently, we had to spend significant time fixing the kiosk application since literally every screen in the app had typos, grammatical mistakes and phrases thats imply didn't make sense. I screen capped them to have proof. They simply didn't understand why i couldn't use the kiosk app as it was delivered to me. This means they never even bothered to have one of their US based staff look at the product before it was released. 9. They wanted to change the pricing scheme in the middle of our contract due to legal issues they had in NY. So, they changed it in their favor without discussing it with me. Their financial analyst then used seasonal data, and ignored the peak season in doing so, to justify their new price. Had they been intellectually honest and used a full year of data, it would have altered their conclusion about what the new pricing scheme would have cost me. Dishonesty like that has no excuse. 10. Despite asking them if the price we would be paying for the software included everything as an RCM customer, and them replying yes, they then proceeded to charge me hundreds of dollars extra for each provider per year to use the escript controlled substance feature. So yet Another set of conversations resulted in a reduction in price for a period of time. 11. Can't even count the number of conversations I've had with tech support, their own billing dept, as well as their practice liaisons who knew nothing about urgent care. I want the year of my life I've spent with them on the phone back. Review Source MA Mamatha A. physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Too many clicks/windows. Don't love the Hub system. " April 4, 2019 2.0 I was in a solo practice coming off the free version of Practice Fusion and moved to another local area office. I believed I would be moving to an office with a great integrated software system with practice management and EHR in one and all the bells and whistles. But any other features than what I had would be more money. This one is not user friendly. I feel very badly for larger systems that mistakenly chose this software. There is an extra charge for everything. My data migration would have been cost prohibitive. Practice Fusion had let me move demographics and insurance with a few clicks in front of my eyes. Every aspect of the free Practice Fusion was more reliable, easier to use, prettier to look at/cleaner. I love medicine and patient care and EHR/business side has made it hard to find the perfect situation and made staying independent more difficult. The upgrades are odd - now there are two sections in the note - Physical Exam and Regular Exam. What? ICD-9s all remain. Why? For many tasks, another window needs to open up. That is the critical time when the software may freeze and no way around logging back out and in. Did I mention my "favorites" in prescriptions don't pop up. I can't figure out why they are there only half the time and I am typing the same prednisone taper over and over and over. Pros I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position. I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work. Every single one of these were more friendly to doctors/patients and better for workflow. I don't remember any glitches like this software. Cons \-Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent. -Freezes and have to log out and log in multiple times a day. -Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system. -I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible. -Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips. -Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR. -My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY. -E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug -Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied -Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen Review Source PC Pamela C. President Health, Wellness and Fitness Used the software for: 2+ years ### "Disappointed Customer" March 30, 2021 1.0 I found that this system puts my patient's health and lives at risk. It populates diagnoses not entered by the medical staff, sends out prescriptions in dosages that were not ordered. They acknowledge that there is a problem with the system, but still gave me a hard time when I was forced to cancel the 3 year contract at 2 years and 3 months. I was told they were local - but when I requested early on to have someone come out to help us with the system, they said they were located in India and were not able to send out a live person. Very disappointed in this EHR system. And, they charge for every single thing that other EHR systems include in their price. Overall, it became a very expensive system. Pros One of the reasons why I chose eClinicalWorks was because I was told they were on the East Coast of the USA. We have had systems located in California which proved to be problematic because they did not have 24 hour customer service and the time difference was a problem. I was thrilled to find out that eClinicalWorks was on the East Coast and in my time zone. They sent out someone to train us. At some point, eClinicalWorks moved out to India, and suddenly we were on very different time zones and the level of customer service was nearly non-existent. Cons 1). Freezes at a minimum 10 times a day requiring a shut down of the EHR and re-logging in. Trying to "reload" does not work. 2). Does not successfully send prescriptions to the pharmacy. I need to check every single prescription I send to any pharmacy for each individual patient to be sure it was successfully sent. Even though it is documented that the prescription was sent in the note, the pharmacies do not get them. 3). Support has no idea why the system is malfunctioning. Every time we put a ticket in, it is not adequately addressed. 4). Populates diagnoses in a patient's chart that were not entered by the providers or staff. 5). Sends out the wrong prescription - called support and was told that this is a kink in the system - this is a VERY DANGEROUS kink! 6). My staff has spent an exuberant amount of time with the help desk without any positive outcomes. Reason for choosing eClinicalWorks The system that was presented to us by the sales team worked incredibly well. It had all the features I was looking for in an EHR system. It was very "clicky" but I did not see this as an issue. HOWEVER, we found out after signing the contract that the system we purchased was nothing like the EHR system presented to us. Very disappointed in the company, their lack of communication, their poor product, and their inability to address the multiple problems experienced over the past 2+ years. Even after being fined billions of dollars for putting patient's lives at risk, they have not done anything to improve their system. Very disappointed. Would not recommend this system to anyone. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Cost. But, I was blind-sided by how costly this system became. Review Source FM Febin M. President Medical Practice Used the software for: 2+ years ### "BEWARE OF ECW! Not recommended for new practices!" August 5, 2022 1.0 Overpriced for you get. Cons Horrible user interface! Eclinicalworks interface is so hard to navigate and there are several additional clicks that needs to be done to do a simple task like send in prescriptions. The website and computer program are so bulky and completely outdated. The program looks like it’s from the 1990’s. Every few months there’s an update, but that just causes the program to be even more glitchy and slower. Eclinicalworks had issues with US regulators before. I googled search their name and saw hundreds of millions of dollars in settlements. I wish I did this before I signed the contract. The worst part of the eclinicalworks is ending the contract with them. They said they will give you your patient’s data but it’ll be a “data dump” which means it’ll be useless to extract to your new EMR. If you want the files in an html format, then it’ll be $3000! If you want it in pdf files, it’ll cost $5000! They charge $500 for an external hard drive, which can be bought for $70 dollars. Review Source RH Robin H. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "No enough space to write down all the complaints about this software and their support staff" July 23, 2019 1.0 Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000. Pros Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division. Cons This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!! Review Source JK Jennifer K. Physician Hospital & Health Care Used the software for: 2+ years ### "Support is Frustrating" January 30, 2023 2.0 This program might have been good when it was first developed. However, they keep patching the program and many of our support cases have no fixes and we are told that it is a "known issue" that will be fixed in a later release. Currently we have 10 open cases with bugs in the program. The other problem is that they have so many different versions of the program and support keeps wanting us to use different features in different versions (there is an exe version, cloud version, ipad version and mobile phone version) Pros I like that template customization is fairly easy and straightforward. Cons The support is absolutely horrible. We are assigned an "Strategic Account Manager" (SAM) but every time I go to him with a problem, all he does is tell us to create a ticket. We have to log onto a separate website which then asks us what state we are located in (but it does not matter because all support is in India) so I am not sure why we are required to take time to answer that additional question. Then once the ticket is created, you are at their mercy as to when they will call back (usually when we are busy in clinic they call ten times in a row) You are given different answers depending on the support agent and many do not know how to resolve the issue but will take up your time getting connected and click around the program doing the same thing multiple times. There have been times that I have closed a case and started a new case just so that I could get a different support technician (as when I request a different agent or for it to be escalated, they will not reassign it) Review Source VR Verified Reviewer Manager Medical Practice Used the software for: 2+ years ### "You can get by with it but it is plagued with unhelpful support, errors, and out-dated" December 5, 2018 3.0 Not satisfied. Pros You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product. Cons There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly. The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents. ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base. Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing. ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do. Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip. Review Source CP Christopher P. Chief, Rheumatology The Austin Diagnostic Clinic Medical Practice Used the software for: 2+ years ### "Horrible unless your goal is slow torture until death" June 4, 2022 1.0 Shoot me please!! Pros Ability to set up standing order for lab is easy to use. Cons Lord, so much! This is designed for medical mistakes and torture on many levels. Can you image having to find your own name every time you want to do a telephone message? True! Think of stupid stuff like that at every level! Review Source VR Verified Reviewer Nurse Practitioner Hospital & Health Care Used the software for: 2+ years ### "Outpatient charting, " April 4, 2024 4.0 As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients. Pros Ability to integrate with other clinics and facilities. Team learned it quickly. Cons Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do. Review Source Shoshana Malka L. Project Coordinator Medical Practice Used the software for: 2+ years ### "eclinical review by medical practice" January 30, 2021 4.0 I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new. Pros Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications. Cons We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though Review Source Kerri P. Credit Restoration Agent Medical Practice Used the software for: 1-2 years ### "What's In Eclinicalworks For You?" March 17, 2019 4.0 Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video. Pros Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas. Cons I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors. Review Source VR Verified Reviewer IT Analyst Hospital & Health Care Used the software for: 2+ years ### "EMR with lots of empty promises" December 14, 2018 3.0 I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away. Pros It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too. Cons Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning. Review Source cB cheryle B. FACH director Medical Practice Used the software for: 1-2 years ### "Great for our small health department" April 24, 2018 4.0 We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution. Pros This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own. Cons Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient. Review Source JA Jonna A. Manager Medical Practice Used the software for: 2+ years ### "Financial Harm with no oversite and little support. Slow to correct and updates create more problem" September 7, 2022 1.0 Pros This product used to be amazing, but has been declining for the past 2 years. The only Pro is the cost is low, but you get what you pay for. Cons The support is difficult to talk to and understand. The support can only do what the user can do to fix things so always hear "I have to escalate the problem". The user cannot update the fees for their services. Training is lacking and the online training includes hundreds of videos that don't have anything to do with your ECW Version and are hard to find. ECW makes updates that create more problems with no fix. They create fee schedules or delete fee schedules and send claims out with $1.00 bill fees. We recently got paid .82 cents for an office visit due to their incompetency in billing. My entire bill fee schedule is either gone, Zero bill Fee, or wrong. When I ask for this to be corrected and why it happened I get "we are working on it " yet claims continue to be sent out incorrectly. Review Source VR Verified Reviewer Practice Manager Hospital & Health Care Used the software for: 2+ years ### "5 Stars!" May 5, 2022 5.0 eClinicalWorks provided us with an EMR that was both user-friendly and effective in our pediatric workflow. I can't recommend it enough! Pros eClinicalWorks was by far the best EMR I have ever used. I have used several over the last 15 years and this one has left a lasting impression. ECW is easy to use, their customer support is unlike anything I have ever seen. Most concerns were addressed within 30 minutes which is rare with any company. Cons The only "con" is that sometimes with customer service, even though there were fast response times, we didn't always feel heard. Review Source Response from eClinicalWorks May 11, 2022 Thank you for your review! We are so happy to hear that you've had such a great experience. We pride ourselves on providing the best service to all our customers. HK Hakan K. Attending Surgeon Medical Practice Used the software for: 1-2 years ### "Unreliable Mobile Application" March 7, 2024 2.0 if I was in charge of purchasing software... as I was in my previous practice, I would quickly find an alternative, possibly even Epic to integrate with all of the surrounding hospitals ...I guess you get what you pay for Pros that it is a system not used by my main hospital Cons mobile app stops working for unknown reasons, support staff unable to help remotely, you must go back to the office to reset the mobile app that you're trying to use while outside of the office - staff not reponsive at all - they will "open a ticket" which is computer speak for we will ignore your complaint Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) forced to when my practice was acquired by the current practice Review Source Response from eClinicalWorks March 12, 2024 Thank you for sharing your experience. We appreciate your patience as we work to address your concerns with our support and product teams. Your feedback helps us improve, and we’re committed to ensuring your satisfaction. AH Anna H. Manager Medical Practice Used the software for: 6-12 months ### "Poor training, Horrible customer service, very expensive monthly fee, incomplete set up" May 15, 2024 1.0 it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will Pros patient scheduling is good, we were told reports are great but it was not at all good or user friendly. Cons No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing Review Source GA Gita A. Dr Medical Practice Used the software for: 2+ years ### "Horrible customer service " March 24, 2021 1.0 Horrible !!!! Please run away from this company. Pros Only scribing, We had to add so many things and we spent so many days to make it work for us Cons Since we bought this software, whenever there is problems first you have to creat the ticket and someone calls you whenever they want!!!!!!! Always system is disaster after update !!!!!!!people for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL. We are dealing with patients, our office’s staff and our patients are suffering because irresponsible customer service and ignorant managers from Eclinical. Please don’t buy this software , the only time they call you when they want to sell something to you!!! Don’t let them scam you the way Eclinical’s people scammed us!!! I have never written any reviews and I am easy and positive person. This review is true and result of the pain Eclinical causing our office after 2 months. Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor. They keep you on hold and change their voice and pretending like supervisor. Reason for choosing eClinicalWorks The seller person gave us totally wrong information. Review Source VR Verified Reviewer Office Coordinator Used the software for: 6-12 months ### "An amazing software to use for a medical office who wants everything in one place!" April 24, 2018 5.0 Pros I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone. Cons The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it. Review Source MB Melissa B. RN Hospital & Health Care Used the software for: 6-12 months ### "Okay system for smaller practices" April 1, 2024 4.0 It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access. Pros It’s not super fussy, and you’re able to set it up for use along with other systems. Cons It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities. Review Source Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[OBGYN EMR](https://www.capterra.com/obgyn-emr-software/)[Podiatry EMR](https://www.capterra.com/podiatry-emr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.