# Page 8 | eClinicalWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is eClinicalWorks the right Electronic Medical Records solution for you? Explore 396 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120360/eClinicalWorks/reviews --- eClinicalWorks 3.3 (396) [View alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of eClinicalWorks ## Showing most helpful reviews Showing 176-200 of 396 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Savannah D. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Post Go-Live Implementation is a headache" January 14, 2021 4.0 Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports. Pros Ease of scheduling patients and reviewing labs/imaging/documents. Cons Implementing new features often takes months of back and forth with tech support. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) They did not have the features we needed and tech support was difficult to obtain. Review Source BC Bobbie C. Office Manager Medical Practice Used the software for: 2+ years ### "Great System " February 21, 2017 4.0 If users are willing to use to full capabilities, this system is great! Reduce time needed for outgoing referrals, no more need for the receptionist to make patient reminder calls. ECW is geared to really work with your patients. Patient reminder calls, text when RX's are sent to the pharmacy, patient recall is great for our pediatric office. It is much easier to contact our patients that are grouped into ages for needed visits and vaccines. Pros ECW flows well from health management to practice management Cons Customer service knowledge of what a physician's office needs, is lacking Review Source SS Sara S. Embedded Patient Access Representative Hospital & Health Care Used the software for: 2+ years ### "Pros and Cons" August 13, 2019 3.0 Pros I love how easy it is to use! I started working in the medical field in 2014 and was completely green with the software. I had it down pat well before my 90 day orientation was up. Cons eCW has a tendency to suddenly crash, which is pretty inconvenient for a busy medical clinic. Review Source NA NICHOLE A. Billing Medical Practice Used the software for: 2+ years ### "Clinic Review" December 4, 2018 4.0 overall, I feel its a great system and I would recommend it. Pros The software is very easy to navigate through. This program offers a ton of training videos. The help is great as well, you can place work orders threw the system of there is the option of live feed back (online chatting). I have used this several times. Cons Not everything is black and white. I find it more useful to ask for help instead of trying to find it in the videos because there are so many and you can get lost. Review Source KA Kayla A. MLS Hospital & Health Care Used the software for: 2+ years ### "Never again" February 14, 2019 1.0 Pros Maybe if the healthcare facility you were at ONLY had a clinic and no other departments this program has to talk to it would be fine, otherwise don't bother Cons We got eCW in our facility because it was a cheap option to our problems. They promised a lot of things and never delivered on them. The system DID NOT play well with others. We lost communication between departments frequently and it just plain old sucks. We are now on Epic and love it in comparison Review Source CF Crystal F. Customer Support Medical Practice Used the software for: 1-2 years ### "Eclinical works review " October 17, 2019 4.0 Overall experience is great this program is excellent for patent care and client dr relations Pros How convenient and easy the program is to to use I also liked at the shortcuts fir details for the dr Cons Lack of ability to work on Multiple screens at a time such as if I was trying to input an issue with someone’s DEXA scan I would have to get out of the original note and write it on a piece of paper to remember it close that window and open a new one Review Source AR Abolghasem R. md Health, Wellness and Fitness Used the software for: 2+ years ### "horrible, too many click, most of the feather not working. not friendly at all" May 20, 2019 2.0 horrible. Pros if working, billing is great. very slow system. you get tired of waiting to load the page and clicking. billion clicking, you will become slave of the system Cons horrible speed and can not understand support system. i wish i would not chose this system to start with. Review Source dE danielle E. registered nurse Health, Wellness and Fitness Used the software for: 2+ years ### "EClinical" December 6, 2018 4.0 Some good points such as billing and scheduling, but overall could use some changes. Pros Great for scheduling and basic functions. The color coding by provider is very useful. Cons Takes a lot of clicks to get to where you want to go and system does crash a bit more than what I think is acceptable. Review Source kW kristen W. Biller Medical Practice Used the software for: 2+ years ### "Good program, to many key strokes" July 16, 2018 3.0 Pros I really like the front office, back office end of it. We use eClinical Works for everything in our office. the scheduling is very user friendly. Cons Not a good billing system. way to many key strokes and takes way longer to do most things then I would like it to do. Review Source MH Mel H. COO & Practice Manager Medical Practice Used the software for: 2+ years ### "Coo & Practice manager" September 12, 2017 2.0 The software works for some just not for us. We have had it for 3 years. Pros There is a lot to ECW. It may be very good for some practices. It is robust in some ways. It is easy to log into. Cons Just because a product/software is robust doesn't mean it is applicable to all. Very click intensive. For a new person, it is very cumbersome. Reports are the worst part. The info is simply not there. If i want ECW to create something specific, they charge and unreasonable amount. Review Source VR Verified Reviewer Interface Analyst II Hospital & Health Care Used the software for: 6-12 months ### "eClinicalWorks is Best for Hands-Off HCO’s" December 11, 2018 3.0 I trained and supported the product at an outpatient clinic. Pros I like that the GUI was quite user friendly and easy to train. Cons The software is not very customizable and the reporting tools were weak. Review Source CF Carrie F. Medical Biller Medical Practice Used the software for: 2+ years ### "Fantastic software, and makes medical billing very easy! " June 14, 2016 4.5 Pros This software has a very user friendly interface, and is easy to navigate. The ability to view EOBS directly on a claim, leave claim specific notes to that claim and the easiness to balance out a claim/ patient balance makes it very pleasant to use as a medical biller. The scheduler tool is also very easy to use and is easy on the eyes. Overall it is a great software, and I would highly recommend it. Cons The software's reports are difficult to view since the changes made about a year ago. They require you to open an outside reporting website via internet explorer, and re-log in with your eClinical credentials. The way the system was prior to this, made it capable to generate reports within the EMR system. Just so you are aware, the support team is located over seas, and can be difficulty to reach at times. Review Source VR Verified Reviewer CEO Medical Practice Used the software for: 6-12 months ### "Good, basic EMR and PM system" November 13, 2018 3.0 Pros Good basic EMR and PM/billing system. Works best with primary care practices. Cons Not very supportive of specialty practices' workflows and documentation needs. Review Source TS Todd S. Used the software for: ### "" October 16, 2012 3.5 I am part of a three-person, multispecialty group that began using eClinicalWorks as part of a package from Group 1 Health Source which provided the EMR licensing as part of its billing package. Overall a good move. The telephone messaging system works very well, allowing for preset and ad lib orders of medications, labs, and imaging. Laboratory order tracking in our office has improved markedly. The visit summary, which includes a medicine list at the end of each visit has been well received by our patients. The capacity to send a medical summary to the emergency room or not a physician, or for the patient's own records has been extremely well received. That being said, we find this program labor-intensive to begin use. Templates are somewhat difficult to develop. The viewing areas for one's HPI, medicine list, and other prose boxes for typed /pre-typed/ dictated material are very limited. I am sure that this system would provide more, but like so many of us, the time to teach yourself to excell with this program, after just learning enough to get by, is a steep order. Re: tech support, there are distinct individuals that are spot on and really know the system:they are fantastic. However the majority of the technical support is not US-based, and their most common reaction is to provide you a workaround and not a solution. We have been using the system for two years and may end up using it as part of a larger organization. Albeit I have critiques of the system, however I have heard HORROR STORIES about other systems. All things being said, I would prefer using the system again above others that I've seen and heard about. Review Source DP Diane P. Medical assistant Hospital & Health Care Used the software for: 2+ years ### "Eclinic" April 12, 2021 5.0 Easy to use & keep track of patients appointments Pros I work in a hospital & we use this software to inform patients of their upcoming appointments Cons Haven’t experienced any problems yet hopefully won’t have any because I really like this app Review Source Amit T. Community Manager (remote) Used the software for: 6-12 months ### "Not a healthy experience. For eg., NSAIDS for diagnosis of pain, but it was defaulted to other Dx." July 29, 2018 4.0 Its good in regard to claim, billing, and low subscription fees. Can't list any other benefit. Instead of saving time, I had to waste time in understanding the the ticket response is too slow compared to other similar softwares. Pros The best thing about this software is that many clinics/physicians can be integrated, and it is easily customized. Monthly subscription service is a great for my small business. Cons Sometimes even after upgrading, I don't have access to all features, customer care is near-terrible. EBO is pretty much hard to understand. Review Source PA Prajakta A. MD Hospital & Health Care Used the software for: 2+ years ### "Bad IT support" August 22, 2018 2.0 Pros Appointment scheduling and work flow in general Cons If a new version is released and there is a bug - god help you because the company has taught employees not to commit to a time frame with customers. Currently I am unable to edit my treatment plan section because of bug they have and it has consumed so much of my time. They would not fix it, nor would they give me time frame. Software just freezes and closes. Review Source MK Morgan K. Scheduling/Authorization Team Lead Medical Practice Used the software for: 2+ years ### "ECW Review" January 10, 2020 4.0 Pros I Like that this software is web based as well as desktop, so it can be accessed anywhere. Cons What I like least about the software is that there aren’t a lot of places to keep generalized notes in the patient account. Review Source FJ Frances J. Biller Medical Practice Used the software for: 2+ years ### "Best EHR that I have use" February 19, 2017 5.0 I helped start up eClinicalworks at the office that I worked at. They were extremely helpful (I worked with other EHR products that were not as helpful). It was easy learning the front end and the back end. I had little trouble doing templates. I would recommend this program to everyone. I do not have any relationship with this company except work at a different office than what I work today . Pros Everything it was easy to learn and it was easy to teach patients how to connect to it. Cons Nothing Review Source HD Huong D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great functions" November 5, 2020 4.0 After a few years in healthcare, eClinicalWorks, though not perfect, is one of my favorite to use. Pros I like the ability to log telephone encounters. It is helpful to be able to log conversations between employees or log your own notes pertaining to a subject but under the patient's account to keep everything consolidated and streamlined. Cons It is not the easiest interface to work with. Lots of options brings lots of buttons and it gets a little confusing. Also, I'd like a feature to tabulate a log of patients from a certain doctor, or log of patients who have pending appointments. Review Source TA TAOREED A. lab manager Hospital & Health Care Used the software for: 6-12 months ### "lots of information and useful options but tabs are confusing to navigate" December 12, 2018 4.0 every lab platform i have worked with are organized in tab format and have thus enhanced my and my colleagues' user experience Pros \* overwhelming amount of information and options \*secure communication line with health care provider \*ability to attach documents to messages \* great interface with other lab information system Cons \* login timeout could be extended \* home screen is unnecessarily detailed; a simple tab should have been enough to enhance navigation \*a mobile app with secure login option could be useful for those away from the work computer Review Source BM Brian M. Physician Medical Practice Used the software for: 2+ years ### "Eclinical works" September 16, 2019 4.0 Overall good for the money Pros Ease of use and functionality of the overall product. Can individualize. Cons Customer support. Difficult language barrier and frustrating at times but once you get use to it-less overwjelming Review Source ND Nancy D. AR SPECIALIST Hospital & Health Care Used the software for: 2+ years ### "fantastic practice management software that is customizable to any healthcare practice" July 16, 2018 4.0 Fantastic reimbursement ability depending on customization and training of users. Pros Customizable. Choices of software resellers with high levels of support. Resellers have the opportunity to provide practices with teams of A/R support. Cons May be complicated to some practices that are not experienced with how PM systems work. There are many options to customize that may not be fully understood when onboarding. Review Source HG Holly G. Physician Medical Practice Used the software for: 6-12 months ### " No spelling check function like microsoft word, no right click suggestion, or under line of miss spelled words. Never see any program like this " August 18, 2018 1.0 I can't believe it. eClinicwork does not have spelling check function like Microsoft word. An EMR program dose not recognize work Medicine!!! Pros Trainer or IT support called back the same day or next day. A lot of functions. Cloud based. Lot in anywhere. Cons In most sections, there are NOT red under line to indicate incorrect spelled words. NO right click for suggestion function. It is very frustrating for our staff and Physician assistant students. They have to use Microsoft words to type medical history and copy-paste into eclinicworks section There is NO spelling check working like microsoft word. When clicking ABC for spelling check, the program does not recognize common word, such as medicine, fax, nausea etc. Review Source RA ROBERT A. Physician Medical Practice Used the software for: 2+ years ### "Service and support" June 23, 2017 2.0 Pros It is fast and they use a 3rd party-iTelagen for help. They are excellent but the eCW team is not responsive and difficult to communicate with. Cons The eCW customer engagement is terrible. They make promises to call back and don't. They make it difficult to contact. Several support staff are difficult to understand their English. It is inadequate and I would not recommend this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.