# Page 2 | TrackSmart Attendance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TrackSmart Attendance the right Attendance Tracking solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120374/TrackSmart-Attendance/reviews --- TrackSmart Attendance 4.3 (181) [View alternatives](https://www.capterra.com/p/120374/TrackSmart-Attendance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TrackSmart Attendance ## Showing most helpful reviews Showing 26-50 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Miriam C. HR Administrator Human Resources Used the software for: 1-2 years ### "An HR Solution for Timesheets and Time Tracking!" December 2, 2016 4.0 I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off. However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs. All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks! Pros Timesheet approval, detailed setup of time banks (PTO, Vacation, Sick, etc.), calendar option on the dashboard. Cons 1 - Does not calculate daily overtime for California timesheets. 2 - No way of knowing how many Vacation/sick/PTO/etc. days in total you are allowed to receive for the year (only able to view what has been accrued/available and what has been used). 3 - Timesheets may only be saved/printed individually, not as a group. Review Source JK Jocelyn K. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Convenient and affordable, but unreliable" December 2, 2016 3.0 The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise. Pros It's easy to enter information and generate reports for a cost-effective fee compared to other systems. Cons It has been very unreliable due to a bug in the system which periodically causes it to arbitrarily change the number of hours that had been entered. Review Source JB Jenny B. Executive Assistant Financial Services Used the software for: 2+ years ### "No More Attendance Maintenance Struggles" February 11, 2021 5.0 We have definitely solved the problem of arguments/disagreements of who can be out when. Our employees can see when someone else is off and they work around it. It has saved so much time! Pros I love that our employees can go online to see who is scheduled to be off on which days. This has saved so much grief in our office since only one person can be gone from each department at a time. By allowing the team members to request the time online, we have the email with the date to show who requested the time first. Cons I really wish this software had the ability to download time off to an Outlook calendar. I put the time off onto the supervisor's calendar and it would be much easier if it would automatically sync. Review Source MR Mbonjo R. Network Engineer Computer & Network Security Used the software for: 2+ years ### "Best cloud-based attendance tracking software" March 11, 2023 5.0 Overall, I must say TrackSmart is one of the best and outstanding Software for Attendance tracking. I recommend this to users Pros I love TrackSmart for its real time reporting feature.TrackSmart Attendance provides real-time reporting on employee attendance, allowing managers to monitor which makes it have an amazing performance management Cons I haven't encountered any deficiency while using this software Review Source SG Sean G. Administrative Manager Architecture & Planning Used the software for: 2+ years ### "Great product... could use some improvements" December 14, 2016 4.0 I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board. Pros Ease of use and overall look & feel of website/product. Flexible pricing plans. Cons No Outlook sync feature so in-house calendars match what is on TrackSmart. Review Source RR Rajesh R. Analyst Computer Software Used the software for: 6-12 months ### "One of the best product" February 4, 2022 4.0 I am very happy. Pros Scheduling and calendar modules are very good. Cons A bit costly. Company should consider the value. Switched from [EPAY Time & Attendance](https://www.capterra.com/p/214718/EPAY-Time-Labor/) Not so user friendly. Review Source Andy V. Consultant Human Resources Used the software for: I used a free trial ### "Not for everyone" August 8, 2021 4.0 It is a program that has many functionality to organize, track and report tasks, as well as being able to keep a complete agenda. But there are applications that have similar tasks (although perhaps they are less complete) that are free. Pros As a great point in favor, we can mention its ease of use, it is very intuitive. It allows you to keep track and order of tasks and organize yourself quickly. From a management role of a small group of employees makes it dynamic and useful. Cons In slightly larger teams I do not know if it is very useful, since we depend on the information provided and it is not always possible to contrast it with what has been reliably done. This control vanishes when the employees are many. For this same reason, I do not believe that the metrics are so reliable in that type of situation. Review Source TD Tammy D. Office Admin Political Organization Used the software for: 2+ years ### "Valuable tool" December 2, 2016 3.0 I have been using Tracksmart for a couple of years. My only complaint is that it gets glitchy on occasion and customer service isn't helpful. They blame my computer, but every other program works fine. Other than that I find it easy to use and it has been a valuable tool for me. I am happy with my purchase overall. Pros Laid out well and easy to use Cons It get glitchy and customer service poo poo's me blaming my computer. But I have no other issues with my computer. Glitchy being it'll get held up when I try to open something. And, more recently, I'll use the drop down and it flashes and I have to go off the page and come back on before it'll work normally. I wish I could customize my drop down items. Review Source AM Alyson M. Signage Coordinator Medical Practice Used the software for: 1-2 years ### "Tracking Attendance, Days off & such has NEVER been easier!" January 23, 2019 5.0 If you're looking for an efficient and simple way to track attendance, know which employees are on the clock in real time, know exactly how many hours someone has worked all with a couple of clicks (and SO much more info right at your fingertips), then you've got to check out TrackSmart. You honestly won't believe how simple your life will be and how much time you'll save! Pros The ability to track schedules, easily swap employee shifts and even create recurring schedules are the three things I value most about TrackSmart. Of the software I've used, TrackSmart absolutely makes things easiest and is by far the fastest to learn. Cons I can't even think of a single thing that I dislike about TrackSmart. The one time I couldn't figure something out, Customer Support was so quick to respond and knew exactly how to help me within less than a minute. Review Source TC THERESA C. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Lack of support ,functionality new invocation " March 15, 2019 1.0 Teck support took over 6 months to fix a problem with their program and apple cell phones. which happen after they changes s program. The problem still after a year was not fix with using google cell phones. When you contact teck support your get this message I'm so sorry you feel that way. I wish we could have updated some things like that as well. Have a wonderful day!!Thanks,Please let me know if you have any questions. or this one even when the issue is not solved. Your request (#34939) has been deemed solved. Pros ability to use on cell phone app for staff to add conflicts and see their schedule Cons not being able to put more than one pay rate per person not being able to send text messages not being able to download or print staff contact list. I was told to screen shot the contact list. OMG Big issue ,not being able to save templates for scheduling and after I think 4 month you cant use a old scheduling from prior month UNLESS you copy and paste it forward . however if there is already a schule in the next month the copied duplicates not replaces. Review Source TD Tammy D. Office Admin Political Organization Used the software for: 2+ years ### " TrackSmart Attendance" June 7, 2017 4.0 It's a great place to enter all my employees and keep tracking of who is here and who is not and why. Pros Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee Cons Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it. Review Source BY Balasubramanya Y. Customer support executive Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly software for attendance marking and login time tracking" October 27, 2022 5.0 Good Pros Easy to use, User friendly and can be easily operated. Cons None as such, good software and easy to use as well. Review Source KL Kathleen L. Office Manager Used the software for: 1-2 years ### "Fischer Connectors - Awesome Experience" December 2, 2016 4.0 We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking. Pros Ease of use, reporting structure, price, customer service Cons It would be good to know when any upgrades happen so companies can make sure they have downloaded accurate records prior to the upgrade. We had an issue with an upgrade that messed up our PTO totals. It took some time but we worked with TrackSmart to resolve. Review Source VR Verified Reviewer Creative Arts Pastor Religious Institutions Used the software for: 2+ years ### "Does a great job of streamlining time sheets/calendar/time-off requests. " January 19, 2018 4.0 Pros For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office. Cons I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests. Review Source VR Verified Reviewer Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great product! " April 7, 2019 5.0 Pros I loved how easy it was to track time and attendance. If something needed to be corrected it was an easy process. There was no guess work. I love it. Oh, and the time that i needed customer service, they were friendly, quick, and so efficient! Cons I honestly do not have any cons that I would be able to list. this is an excellent software program! Review Source parul K. Executive II (Quality Department) Automotive Used the software for: 6-12 months ### "Keeping tack of employees not that easy" December 10, 2018 5.0 Pros Now when i got responsibility as a shift in-charge, it was very difficult to keep track of every employee as this is not a school. This software has reduced my headache a lot. Employee can download the app in their phones and complete attendance anywhere and request offs as well. It can send alerts in email form. You can see the over time shift availability and swap with other employees also. It has a demo mode so that new person can learn the functions. Cons We cannot see that how many leaves are left in you account. You can get email alerts but not in text message form. It is easier for employees but its administrator part is little complicated. Review Source KH Kris H. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Tracksmart Review" December 2, 2016 4.0 Really like the program. Like that our employees can submit PTO requests to their supervisors for approval and that they can also track how much PTO they have used and have remaining. allowing employees the ability to track their own time off save our HR department a lot of time. It would be nice if we could delete the time off banks that we do not use. we have been using this system for the last couple of years and our employees seem to really like it , previously we had a manual system using a Excel spreadsheet. this is a real step up. Pros employees submit request to supervisors and they can track their own PTO Cons Time off banks are not editable Review Source AT Alecia T. Director of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Runs great reports" December 21, 2016 4.0 It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly. Pros Running reports Cons Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time Review Source DW Don W. Senior Pastor Religious Institutions Used the software for: 2+ years ### "Perfect for a small company" December 2, 2016 4.0 We are a small company with 12 employees, but all the legal responsibilities to our employees of a big company. Track Smart helps us manage important work week scheduling, manage hours of employees, coordinate time off communication, keep a record of important HR dates, and many other issues that tend to get lost in the shuffle. Pros Ease of use, attractive interface, reporting, calendars for seeing time off Cons Would like to have more options than two on time in and time out each day for hourly employees. Wish it would automatically plug in vacation hours. Review Source CS Charity S. Controller Real Estate Used the software for: 2+ years ### "Best option for small companies" August 22, 2019 3.0 It's okay for a small company to have an electronic time sheet option. Very cost affordable, just don't expect a lot of features or functionality. Pros Low cost option for tracking timesheets. Cons Time off requests need to include partial days, time off calculations are off not comparable with time off standards for accural. Review Source JM Jami M. HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Jami's Review " December 2, 2016 4.0 The one thing I dislike, is the time out feature- I wish there were an option of setting limit on time out- or turning the feature off under our own log-in if we desire. My work station is safe and no one accesses it while I'm logged in, I prefer to have the calendar pulled up all day, because logging it takes a little time with some delays on occasion. If I could stay logged in, it would help me immensely without having to click "ok" to stay connected. Pros Coverage of many areas Cons Time out feature on a log-in- for my admin. account specifically. Review Source SG Stephanie G. Human Resources/Accounts Receivable Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good & Bad" December 14, 2016 4.0 The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly. Pros Time Card Input, Adding Vacation & Sick Time Cons When trying to find out how much vacation time someone has left gets complicated. It calculates the time that they have used and time that they have asked for. You have to be careful when letting someone know what time has been used. Review Source LM Lisa M. Administrator Medical Practice Used the software for: 2+ years ### "Tracksmart Lives up to its' Title" December 2, 2016 5.0 We have been using Tracksmart for the past several years to monitor staff attendance, run reports and post our days off, practitioners being off to alert staff . This is helpful when they wish to request time off and/or see what their schedule will be like. It is very easy, straightforward and accessible to all. It is just as its' name suggests...Tracking done the smart way. Tracksmart Pros easy to use Cons could allow us to create our own reasons for time off. We do get around that with our remarks in the system though. Review Source LK Lina K. CFO Biotechnology Used the software for: 2+ years ### "Epeius Review" December 7, 2016 2.0 The software has a lot of room for improvement. Supervisors don't receive an email when timesheets have been submitted by employees. Accruals are not easy to setup. Accruals do not always work when requesting time off that spans over 2 weeks, the system automatically computes weekend hours as well, requiring employees/supervisors to manually changes the number of hours requested. Pros Self-service Cons I have to keep a manual record of all time off and constantly check Tracksmart records against it and make adjustments Review Source Roy B. Business Owner Used the software for: Less than 6 months ### "A great upgrade for our company. Saves us money on what we were paying and has more functionality." March 21, 2018 5.0 Affordable time tracking and compliance software Pros The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick. Cons The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.