Safeharbor Knowledge Solutions

SmartSupport

4 / 5 12 reviews

Who Uses This Software?

SmartSupport is built on a single platform and can easily be implemented with any company in any industry from start-ups to Fortune 500 companies.


Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Safeharbor Knowledge Solutions
  • safeharbor.com/solutions/smartsupport/
  • Founded 1998
  • United States

About SmartSupport

SmartSupport is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.


SmartSupport Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

SmartSupport Reviews Recently Reviewed!

SmartSupport Review

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Comments: The customer support is great and the search function is fast and easy.

Pros: Being able to access information quickly.

Cons: There is nothing at this time that I do not like.

Review for SmartSupport

Nov 21, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: On time, convenience, and customer support is generally good.

Cons: There is nothing to report about what I do not like.

Recommendations to other buyers: Check pricing of other products before purchasing, as prices vary.

I would recomend this

Oct 30, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: Quick response. They are very attentive and are always exetremely helpful.

Cons: I don't have anything negative to say about this product or this vendor.

Recommendations to other buyers: I don't have any resomendations for others evaulating software like this.

Love smart support. Its everything a person needs to help them do what they need to do

Oct 29, 2014
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.

Cons: The fact that I was really unsure on how to get started. People had to help me with this to get it going.

Recommendations to other buyers: Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.

Love SmartSupport!

Oct 28, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and great customer service. Cutting-edge technology.

Cons: I do not have anything about SmartSupport that I do not like at this time.

Recommendations to other buyers: I would suggest using it for at least five weeks to get a really good feel for its capabilities.

SMART Support

Oct 28, 2014
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It is easy to use, and the customer service is great.

Cons: The technology glitches. Also, it would be nice to have one person to contact.

Recommendations to other buyers: To play around with it to learn the ins and outs. That is the best way to learn.

SmartSupport Review

Oct 28, 2014
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the quality and customer service. I always feel like I am speaking to someone knowledgable.

Cons: Sometimes, the product can be difficult to navigate and a little confusing.

Recommendations to other buyers: Look at how the customer service end of this product may be much better than others.

Excellent!

Oct 28, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Immediate response on upgrades and always going up and over the expectations of what we are looking for.

Cons: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.

Recommendations to other buyers: Make sure you look at things closely when you are doing the vendor demos, it is critical to understand what you are buying.

Works Well

Oct 27, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for everyday applications. Anytime I need help it is easy to get.

Cons: Nothing. Things go well when working with them, I would suggest them to anyone.

Recommendations to other buyers: Take your time to really learn it, then it goes easier.

SmartSupport Review

Aug 13, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

Cons: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!

Overall: I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

SmarSupport Product Evaluation. CyberGlove User Forum Support

Oct 19, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment

Cons: Everything is working great.

Overall: SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

SmartSupport App

Oct 18, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of integration. Quality of conversion from prior kb by Safeharbor staff.

Cons: We have had no issues.

Overall: This has been a great upgrade from our prior kb solution.