Springer-Miller Systems

ATRIO

4.5 / 5 3 reviews

Who Uses This Software?

Boutique Hotels & Mid-Market Hotels


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Springer-Miller Systems
  • www.springermiller.com
  • Founded 1985
  • United States

About ATRIO

ATRIO is an intuitive and module-based suite that simplifies all aspects of hospitality technology systems, resulting in streamlined operations, seamless integration, scalability, superior feature velocity, "big picture" views and lower costs. ATRIO reduces the Total Cost of Ownership (TCO) by embracing cloud-computing, minimizing on-property technology and introducing an innovative user experience that substantially reduces training time and increases staff efficiency and productivity.


ATRIO Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

ATRIO Reviews Recently Reviewed!

Usually user-friendly, intuitive

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of finding correct menus, relative ease of entering and creating rates. Interfaces with Windsurfer CRS.

Cons: Does not have auto-rate spread function, which would allow to enter one rate in a base room type and all other room types to auto-populate their respective rates. Restrictions don't interface with Windsurfer CRS. No ability to close on property level...must choose by rate instead of property.

Overall: Ease of use, relatively easy to enter rates.

Full featured with little to no training

Dec 28, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use ATRIO at a hotel of ours that has about 340 rooms. Installing ATRIO was a rather quick implementation that included connecting to an industry known booking engine and credit card solution.

ATRIO is a 'cloud' property management system that includes a front desk client. This model of architecture is favorable for us in that we get the benefit of cloud technology as well as the reliability of an applicaiton that can provide a better onsite experience.

The training for our front desk staff was negligible. The intuitive UI/UX provided the perfect backdrop for a quick implementation. While ATRIO is a departure from our company standard, it was easy to correlate our processes to the functionality of the application.

As mentioned, I give the UI/UX, usability, and ease of use 5 stars. Their customer service is great when working with their team; they are knowledgable and the design of the application allows bugs and issues to be addressed quickly. Their support is email/portal only which sometimes makes it difficult; I guess that's how they keep it competitive priced.

We're interested in moving forward with ATRIO at other locations and our past experiences have proven that it'll be a good move.

Love This Product!

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been in Hospitality for over 30 years and have worked with many different products and systems in my day. I must say that Atrio is perhaps the easiest and most user friendly out there at this time. Clearly the system is new and continues to grow so there are some limitations but the best part of that is when you run across one, simply go to the forum and let the folks know! If enough people share the issue, it will be corrected, quickly! Would highly recommend this product to anyone who asks!