# Hosted VoIP PBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hosted VoIP PBX Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/120469/Hosted-VoIP-PBX --- # Hosted VoIP PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hosted VoIP PBX ## What is Hosted VoIP PBX? Our company provides Software and services for providing Business VoIP and Hosted PBX services to our customers in North America and Asia. ## What is Hosted VoIP PBX used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24.99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hosted VoIP PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vitelglobal.com&name=Hosted VoIP PBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hosted VoIP PBX 4.3 (4) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $24.99 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.4 (870) Value For Money 4.5 (2) Value For Money 4.3 (782) Customer Service 4.5 (2) Customer Service 4.1 (801) ## Hosted VoIP PBX alternatives [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (870)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. VoIP Connection 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Auto-Dialer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System that automatically dials calls Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Hosted VoIP PBX 9 features System that automatically dials calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user System calls multiple numbers at once and connects the agent to the first number that answers View and track pertinent metrics to find patterns and gain insights from data Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.5 (2) Basic $24.99 Flat Rate,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(2) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AG Alice G. Project Manager Education Management ### "Best Tool For Handling Our Online Calls " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 18, 2024 Pros The setup process is easy and fast and it meets all our VoIP needs It is customizable and has great security features. Cons No bad experiences as Hosted VoIP PBX has outperformed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. sujeet n. Account Manager Staffing and Recruiting ### "Vitel Global Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2023 over all it was pretty good experience while using it. Pros Ease of use and User interface is pretty good. It is very easy to make anyone understand about it features and advantages. Cons Its been almost 10 months using the software and Till now i didn't find any any problem while using the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FR Faiz R. Assistant Manager Recruitment Staffing and Recruiting ### "Slow & Steady!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 1, 2022 Overall its a budding software and easy to use. Needs fixing and tuning to make it a bug free software. Pros Vitel Global helps me in making calls and is light on pocket as compare to other tools available. Overall it functions good. Interface is also easy to understand. Cons Voice DIstortion is one of the major problems I am facing in Vitel Global. One major drawback is that SMS which you send through mobile apps are not visible on the web app. Should be FIXED. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Switched to a new organization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Usman S. Technical Recruiter Staffing and Recruiting ### "My Review for PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 12, 2022 Pros I use this software on a daily basis. It is fast and easy to use also the quality is preety good for call. Cons In my opinion i don't find anything that i dislike about this App Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)