# Hosted VoIP PBX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Hosted VoIP PBX Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/120469/Salesforce-Sales-Cloud/reviews

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# 

 Hosted VoIP PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Hosted VoIP PBX

## What is Hosted VoIP PBX?

Our company provides Software and services for providing Business VoIP and Hosted PBX services to our customers in North America and Asia.

## What is Hosted VoIP PBX used for?

[Telephony](https://www.capterra.com/telephony-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$24.99

Flat Rate, Per Month

Free trial  
not available

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Do you work for Hosted VoIP PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vitelglobal.com&name=Hosted VoIP PBX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Hosted VoIP PBX

4.3 (4)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$24.99

Flat Rate, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

4.8 (855)

Value For Money

4.5 (2)

Value For Money

4.5 (767)

Customer Service

4.5 (2)

Customer Service

4.6 (786)

## Hosted VoIP PBX alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

VoIP Connection

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Call Monitoring

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Auto-Dialer

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System that automatically dials calls

Call Center Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

IVR

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Reporting/Analytics

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Hosted VoIP PBX 9 features

System that automatically dials calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Observe and track the demand, usage, progress or quality of a system, product, or user

System calls multiple numbers at once and connects the agent to the first number that answers

View and track pertinent metrics to find patterns and gain insights from data

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (4)

4.5

Based on 4 reviews

## Pricing

Value for money

4.5 (2)

Basic

$24.99

Flat Rate,Per Month

Value for money

4.5 (2)

4.5

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

4.3

Based on 4 reviews

Filter by rating

5(2)

4(1)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AG

Alice G.

Project Manager

Education Management

### "Best Tool For Handling Our Online Calls "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 18, 2024

Pros

The setup process is easy and fast and it meets all our VoIP needs It is customizable and has great security features.

Cons

No bad experiences as Hosted VoIP PBX has outperformed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

sujeet n.

Account Manager

Staffing and Recruiting

### "Vitel Global Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 9, 2023

over all it was pretty good experience while using it.

Pros

Ease of use and User interface is pretty good. It is very easy to make anyone understand about it features and advantages.

Cons

Its been almost 10 months using the software and Till now i didn't find any any problem while using the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FR

Faiz R.

Assistant Manager Recruitment

Staffing and Recruiting

### "Slow & Steady!"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

August 1, 2022

Overall its a budding software and easy to use. Needs fixing and tuning to make it a bug free software.

Pros

Vitel Global helps me in making calls and is light on pocket as compare to other tools available. Overall it functions good. Interface is also easy to understand.

Cons

Voice DIstortion is one of the major problems I am facing in Vitel Global. One major drawback is that SMS which you send through mobile apps are not visible on the web app. Should be FIXED.

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Switched to a new organization

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Usman S.

Technical Recruiter

Staffing and Recruiting

### "My Review for PBX"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 12, 2022

Pros

I use this software on a daily basis. It is fast and easy to use also the quality is preety good for call.

Cons

In my opinion i don't find anything that i dislike about this App

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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