MemberSuite

MemberSuite


4 / 5
12 reviews

Who Uses This Software?

We serve professional trade organizations, associations & non-profits with revenues between $1 million - $40 million in budget. We also have solutions for associations with less than 10 staff.


Average Ratings

12 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • MemberSuite
  • www.membersuite.com
  • Founded 2008
  • United States

About MemberSuite

Enterprise flexibility with on-demand ease only MemberSuite gives you the best of both worlds with a solution that's not too big an investment and not too small in the area of functionality. It's just the right size for what your organization needs


MemberSuite Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

MemberSuite Reviews Recently Reviewed!


Capterra loader

Access and adaptability enabling

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.

Cons: MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.

Overall: MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.

Pretty darn good & getting better

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use. The training went well and we are able to self manage our entire database and customer relationships with a very small staff. The reporting package is good and getting better and there is a new layer of reporting software that provides even more granular information.

Cons: We came on the system at a time of significant growth at Membersuite and they were challenged to keep up with us and all the other new clients. Their culture has improved from a developer driven mentality to a customer facing mentality and that change, while welcome, has taken 24 months.

Overall: We are a membership association and we have an additional group of subscribers and stakeholders/ interested parties and we are able to manage all of that data and those relationships in MemberSuite. We have see significant improvement in the usability of the system and the responsiveness of the staff at MemberSuite since new CEO took over 9 months ago. Cudos to the Board for making the change. The release of Portal 5.0 will be a great leap forward and the expansion of the INSIGHTS reporting tools is huge as well.

Capterra loader

MemberSuite is a perfect fit for us!

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize and the price point was perfect for us compared to other systems. The customer service is really good as well.

Cons: We have been anxiously awaiting the roll-out of the new customer portal.

Overall: We are a small staff of 10 that services almost 3,000 members. We needed a system that allows us to customize pages and site easily. We use MemberSuite as our central "hub" for all things related to our association. We utilize API to link our registration company, our online journal and our technical papers. This API allows for SSO (single sign-on) and our members to use their one login to access all sites. We went live in 2015 after transitioning from a different AMS. The transition was really smooth and the customer service has been great.

Web based, highly configurable system that allows us to manage most aspects of our association.

Jun 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Highly configurable with the option to customize if needed.

Allows us to run almost every aspect of our association with one system.

Ability to integrate through a robust API.

Only pay for the modules you use and need, with an unlimited amount of users.

Cons: The user experience in the portal is clunky and not as intuitive as it should or could be.

The length of time it takes for bugs to be fixed. If they are system wide, they are addressed quickly, but if they only impact a small amount of customers, they take quite a bit longer.

I've noticed a huge improvement in MemberSuite since our implementation over three years ago.

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that it is web-based so all I need is an internet connection and I can access our database from anywhere. I like the attentiveness of our customer success manager and the support team. The search feature is very useful when we need to pull data on our members, event registrations, awarding continued education credits, etc.

Cons: The current portal has some limitations, but those will hopefully be addressed with the upcoming upgrade. The flexibility to enhance the product to fit our needs comes with a steep customization cost.

Overall, this has been a disappointing experience.

Apr 27, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.

Cons: This expensive software is sold as a "one stop shop" solution, but many of the features do not work well or are no longer supported. For instance, we were told that the built in CRM was great and just like Salesforce or dynamics with an outlook plugin. But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported/

Several things we were told would be rolling out with new versions have not happened and it has been over a year. I was interviewed about a new UX several times in late 2016 and early 2017, but there has been no change to the tool.

At the 2016 conference, new analytics features were announced and a lot of hype was made. But when these were released, they were for an additional cost, which would almost double the annual software cost.

Our implementation was terrible and we are still finding things that do not work or were set up incorrectly. Despite walking through billing runs and discussing renewal emails, this was never set up and took more than 5 hours of customer support and paid training to get set up because it is so convoluted.

Lastly, members complain because it is not intuitive or easy for them to use.

Overall: I learned that we should have picked something else?

Capterra loader

A Good All-In-One Resource for Associations

Sep 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Even though each association is different, MemberSuite is highly customizable--events, awards, certifications, member directory... they can cover it all.

Cons: Our company has been a client since 2011 and over the years we've had some challenges with Support but this has become much better recently. Our CSM has been a very valuable resource.

Capterra loader

Flexible, configurable AMS System

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexibility of the software - it is highly configurable

Very open API

Great access to data

Cons: I would like the console to be a little more user friendly/intuitive

Very robust software, sometimes confusing as to how it works.

Jul 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software will do most anything needed, sometimes it can be difficult to configure to the associations business practices.

Cons: I wish it had better documentation in how options work, so that I could just look up the answers myself without having to go to support.

I like how they take the time to walk you through anything and the constant improvements!

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MemberSuite is always making improvements and looks to its customers for feedback. The customer service support is great!

Cons: Some of the reporting isn't intuitive but it is getting better for sure. As I learn the easier it gets.

Overall: All in all a learning experience

MemberSuite was Sweet

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I appreciate their highly customized reports.

Cons: The system would go down at an inconvenient time, although perhaps this has been resolved.

Overall: I formerly used MemberSuite and was relieved to have a powerful system with excellent reporting capabilities. Every system has it's strengths and REPORTING is the best part of MemberSuite. I trusted my data and was glad to set up reporting as I needed and not have to depend upon "canned" reports.

Capterra loader

MemberSuite - Good Association Mgmt Tool

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: MemberSuite is easy to use and can be accessed from anywhere. One of the best features for my place of employment is that it gives unlimited user access. It's also highly customizable.

Cons: User experience in the portal is not as intuitive as it could be.