# MemberSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MemberSuite the right Association Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120476/MemberSuite-System/reviews --- MemberSuite 4.2 (26) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MemberSuite Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JU Johanna U Association ExecutiveReal Estate, Self-employedUsed the software for: More than 2 years. “This one has all of the layers that we need and it fits our budget.“ July 10, 2025 Rich C Director of Marketing and Online DevelopmentConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Virtually nothing integrated easily with the system.“ April 30, 2020 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carrie B. Executive Director Construction Used the software for: 2+ years ### "Mostly Great!" July 14, 2025 5.0 Overall, the experience is very positive! I am happy with my choice of an AMS. I do not need a lot of guidance with a tool like this, but I would like to be able to pick up the phone during regular business hours to get answers to questions that I may have. Pros I love that everything lives in one place! The program is intuitive and very easy to use. I love the way it integrates with our website as well. Cons I find the general product support to be lacking. There are only certain hours that a phone call can be answered, and I have not had a great experience with the ticketing system. I found the response times to be very long in my very limited experience. Alternatives considered [Glue Up](https://www.capterra.com/p/134209/Glue-Up/) Reason for choosing MemberSuite GlueUp felt very widget-y to me. GrowthZone felt seamless to me. However, I have implemented GlueUp with another association, and I find it to be just as powerful as GZ. Review Source JU Johanna U. Association Executive Real Estate Used the software for: 2+ years ### "I use this platform every day!" July 10, 2025 4.0 I really need and like the ability to send mass emails. I can exclude people when I need to without a lot of extra work. The people are very friendly and helpful when I call for help. Pros We are a small board association, so we need a platform that we can afford. This one has all of the layers that we need and it fits our budget. Cons There is a lot to learn and I am the only person in our office. In the beginning, there was SO much to learn. As time has passed I have gotten better at completing tasks. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/)[Google Chrome](https://www.capterra.com/p/228985/Chrome/) Reason for choosing MemberSuite We needed to find one that was not too expensive but still did the basic processes. Review Source TS Teresa S. Program Coordinator Program Development Used the software for: 2+ years ### "Membersuite Review" November 28, 2024 3.0 Pros It was good to manage members. We were able to set up our membership based on levels and search/filter members effectively. Cons It was not good for hosting events. You could set up events but it was not too user friendly. Also it was not too many options. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing MemberSuite We no longer use and have switched over to Cvent due to the lack of event management flexibility. Review Source Response from GrowthZone December 4, 2024 Thank you for sharing your experience with MemberSuite. We're glad to hear that you found value in our membership management features, including the ability to set up levels and filter members effectively. We also appreciate your candid feedback regarding event management. We understand that flexibility and user-friendliness are critical in this area, and we’re sorry to hear that our platform didn’t fully meet your needs. Your insights are invaluable as we continue to enhance our platform and address areas where we can improve. We’re continually evolving to provide our users with a comprehensive solution for both membership and event management. If you have any additional feedback or would like to discuss your experience further, we’d love the opportunity to learn more. LK Louisa K. Managing Director Non-Profit Organization Management Used the software for: 2+ years ### "MemberSuite Will Scale With You" April 27, 2022 5.0 We have regular meetings with our customer service manager, which allows for a scheduled time to ask questions, find out what new features/updates are on the way, and share any feedback we may have for the company. Pros Having unlimited users meant that as our organization grew, our cost for the software \*did not\*. Annual membership renewal is easy to set up and run. Searching can get as granular as you want, allowing for truly targeted communications. We could use it out of the box. You can set up as many custom fields, relationship types, etc...as needed, which means as your needs evolve, the system will evolve with you. Cons Over the five+ years we've used , the company has continued to invest in the development of the product, which means that features that we wanted initially have since been implemented. In some cases, later than we needed it. Alternatives considered [Peach Software](https://www.capterra.com/p/228202/Peach-Software/)[iMIS](https://www.capterra.com/p/15885/iMIS/) Reason for choosing MemberSuite Price and modules Switched from [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/) Our members are organizations, not individuals, and was already set up to allow for that. Review Source SW Sue W. President Non-Profit Organization Management Used the software for: 2+ years ### "Multiple Options and functions" November 3, 2021 5.0 Overall, our experience has been great. The customer service when needed has been exceptions Pros Membership tracking and dues billing were the most beneficial for us. We used the membership functions multiple times a day! Cons Event registration was not as intuitive to our members as I would have liked Reason for choosing MemberSuite The support during the transition Switched from [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/) Net Forum was very difficult to use and VERY poor customer service Review Source MM Melissa M. Director of Membership Non-Profit Organization Management Used the software for: 2+ years ### "The Truth and Nothing But..." November 14, 2023 3.0 I could take it or leave it. It has its pros and cons, but overall I do like the system. I just wish it was easier to use. It has way too many levels to get things done. Pros I love my account manager \[sensitive content hidden\]. He is the reason we haven't left yet. Cons MS needs to listen to the smaller users as well as the larger users. We don't need the same thing, but we all need it to function for our needs. Reason for choosing MemberSuite It appeared to do all the things we felt we needed at the time. We just didn't realize how many layers you had to go through just to get something basic done. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Because they didn't allow us to print the reports we needed. They were so out of date with their infrastructure. Review Source SS Shahil S. Senior Manager, Data Analytics and Insights Non-Profit Organization Management Used the software for: 2+ years ### "MemberSuite Review" November 14, 2023 3.0 Pros The system is good for small associations looking for all-in-one product. The membership module is very robust and can accommodate complex membership processes. For examples, our membership dues are quite complex with different categories and pricing based on membership type and region. has enabled us automate this process, which used to be manual in our previous system. Cons system has many features and functions that a typically association would need, but given limited resources, it can't specialize in specifics tasks. The implication is that most features are rather basic. For example, it does have a E-marketing module, but the features are not as advanced as HubSpot or other platforms that specialize as a CRM. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing MemberSuite It seemed more budget friendly and promised that we'd be able to centralize much of our functional tasks in one platform. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We were use a fundraising tool product as an AMS, which obviously wasn't sustainable. Review Source JU Jeffry U. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Good value for the $$$." July 11, 2025 5.0 Pros Easy and stratight forward to use. Lots of features and good value for the $$$. Good path for new features as we need them. Cons Given the numerousw features (which) is good can be a little confusing on finding the exact funcaionality you need. Review Source CG Callie G. Membership Specialist Real Estate Used the software for: Less than 6 months ### "The Zone that grows with MemberSuite" July 10, 2025 5.0 It has been an easy experience for me. I just learned it how to use the program and there's even more that I can do that will help my daily tasks. Pros It is user friendly and easy navigation. You always have the option to click help, or even call customer service, or reading/watching the tutorials. Cons The only thing I can say so far is the refresh. Sometimes I have to click refresh a few times or click on other tabs so I can refresh the page. Other than that its great! Review Source MR Marlo R. Membership Manager Information Technology and Services Used the software for: 6-12 months ### "Overall a Great Program" July 10, 2025 4.0 Usually I can get help from support pretty quickly when I submit a ticket. The chat feature is not as great. Pros I like the appearance of the program's layout, and most functions are easy to find. The Communication tools are great. Cons There have been a few glitches that we have to create workarounds for. I do not like the exclusivity of the 2 membership application versions, as there are features we want from both of them, but cannot combine. Review Source VR Verified Reviewer Managing Director and President Used the software for: 1-2 years ### "Overall, this has been a disappointing experience." April 27, 2018 3.0 I learned that we should have picked something else? Pros Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool. Cons This expensive software is sold as a "one stop shop" solution, but many of the features do not work well or are no longer supported. For instance, we were told that the built in CRM was great and just like Salesforce or dynamics with an outlook plugin. But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported/ Several things we were told would be rolling out with new versions have not happened and it has been over a year. I was interviewed about a new UX several times in late 2016 and early 2017, but there has been no change to the tool. At the 2016 conference, new analytics features were announced and a lot of hype was made. But when these were released, they were for an additional cost, which would almost double the annual software cost. Our implementation was terrible and we are still finding things that do not work or were set up incorrectly. Despite walking through billing runs and discussing renewal emails, this was never set up and took more than 5 hours of customer support and paid training to get set up because it is so convoluted. Lastly, members complain because it is not intuitive or easy for them to use. Review Source ML Matthew L. Database Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "MemberSuite: customizable, user friendly, and the best CRM/AMS I've used. " February 28, 2019 5.0 I'm the database administrator for a member-based non profit organization. We've been on for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals. Pros The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with than our old database, particularly in terms of online purchasing and event registration. Cons The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory. Review Source Shaun H. Senior Director of Information Technology & Marketing Higher Education Used the software for: 2+ years ### "Access and adaptability enabling" September 6, 2018 5.0 runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have. Pros A competitive advantage has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product. Cons knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently. Review Source Chris S. Director of Membership Education Management Used the software for: 1-2 years ### "MemberSuite One year in" December 20, 2018 5.0 Since using the billing process through , invoicing takes much less time for staff to process and our members are paying their dues more quickly since they can download an invoice from an email and pay online. We have also found the e-marketing included with MemberSuite so easy to use, we are canceling the contract we have with another e-marketing platform and sending all our emails through MemberSuite. Pros It is intuitive to use. There are links and instructions all over the software to help you navigate and get the informaiton you need. Additonally, any information your organization puts in the AMS can be pulled out in reports. This was not the case in our previous software. Cons There are reports included with the AMS and they are very helpful but they don't inlcude exaclty the information we'd like to see. We have been able to create reports to pull the information the way we want. However, I believe is working to make these reports more customizable. Review Source Lakisha B. President Non-Profit Organization Management Used the software for: 2+ years ### "MemberSuite is a perfect fit for us!" October 18, 2018 5.0 We are a small staff of 10 that services almost 3,000 members. We needed a system that allows us to customize pages and site easily. We use as our central "hub" for all things related to our association. We utilize API to link our registration company, our online journal and our technical papers. This API allows for SSO (single sign-on) and our members to use their one login to access all sites. We went live in 2015 after transitioning from a different AMS. The transition was really smooth and the customer service has been great. Pros The ability to customize and the price point was perfect for us compared to other systems. The customer service is really good as well. Cons We have been anxiously awaiting the roll-out of the new customer portal. Review Source ML Michael L. COO Education Management Used the software for: 2+ years ### "Pretty darn good & getting better" August 28, 2018 4.0 We are a membership association and we have an additional group of subscribers and stakeholders/ interested parties and we are able to manage all of that data and those relationships in . We have see significant improvement in the usability of the system and the responsiveness of the staff at MemberSuite since new CEO took over 9 months ago. Cudos to the Board for making the change. The release of Portal 5.0 will be a great leap forward and the expansion of the INSIGHTS reporting tools is huge as well. Pros The software is easy to use. The training went well and we are able to self manage our entire database and customer relationships with a very small staff. The reporting package is good and getting better and there is a new layer of reporting software that provides even more granular information. Cons We came on the system at a time of significant growth at and they were challenged to keep up with us and all the other new clients. Their culture has improved from a developer driven mentality to a customer facing mentality and that change, while welcome, has taken 24 months. Review Source Candice Z. Director | Programs + Membership Management Consulting Used the software for: 2+ years ### "A Good All-In-One Resource for Associations" September 6, 2018 4.0 Pros Even though each association is different, is highly customizable--events, awards, certifications, member directory... they can cover it all. Cons Our company has been a client since 2011 and over the years we've had some challenges with Support but this has become much better recently. Our CSM has been a very valuable resource. Review Source VR Verified Reviewer Director of Marketing and Online Development Consumer Services Used the software for: 2+ years ### "Not a great product. Surprised they are still going." April 30, 2020 1.0 Pros The report builder was actually pretty good. Cons Virtually nothing integrated easily with the system. It has its own home-grown CRM. Upgrades would often break certain components. Support was rather slow. Look and feel was old-fashioned and not mobile friendly. Review Source Brian B. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "Flexible, configurable AMS System" September 6, 2018 4.0 Pros Flexibility of the software - it is highly configurable Very open API Great access to data Cons I would like the console to be a little more user friendly/intuitive Review Source LV Laura V. Database Manager Used the software for: 2+ years ### "Web based, highly configurable system that allows us to manage most aspects of our association." June 29, 2018 4.0 Pros Highly configurable with the option to customize if needed. Allows us to run almost every aspect of our association with one system. Ability to integrate through a robust API. Only pay for the modules you use and need, with an unlimited amount of users. Cons The user experience in the portal is clunky and not as intuitive as it should or could be. The length of time it takes for bugs to be fixed. If they are system wide, they are addressed quickly, but if they only impact a small amount of customers, they take quite a bit longer. Review Source SM Susan M. CEO Banking Used the software for: 2+ years ### "Engage your members with ease of use in MemberSuite" December 18, 2018 5.0 Great experience overall and the customer support is top notch! Pros The ease of having our events visible in the member portal makes for easy interaction with members for registering for events and updating information. The standard and custom reports available in have been very useful in our accounting. Cons There are a few reporting and financial issues that we are still working through so I wish all issues could be resolved in a timely manner but I do think most of our issues are resolved quickly. I also wish we could have two bank accounts within . Review Source MM Michelle M. Member Services Specialist Used the software for: 2+ years ### "I've noticed a huge improvement in MemberSuite since our implementation over three years ago." June 26, 2018 4.0 Pros I like that it is web-based so all I need is an internet connection and I can access our database from anywhere. I like the attentiveness of our customer success manager and the support team. The search feature is very useful when we need to pull data on our members, event registrations, awarding continued education credits, etc. Cons The current portal has some limitations, but those will hopefully be addressed with the upcoming upgrade. The flexibility to enhance the product to fit our needs comes with a steep customization cost. Review Source Michelle W. Sales Representative Management Consulting Used the software for: 1-2 years ### "MemberSuite - Good Association Mgmt Tool" November 26, 2018 4.0 Pros is easy to use and can be accessed from anywhere. One of the best features for my place of employment is that it gives unlimited user access. It's also highly customizable. Cons User experience in the portal is not as intuitive as it could be. Review Source TA Tina A. Member & Events Services Non-Profit Organization Management Used the software for: 1-2 years ### "I like how they take the time to walk you through anything and the constant improvements!" June 26, 2018 5.0 All in all a learning experience Pros is always making improvements and looks to its customers for feedback. The customer service support is great! Cons Some of the reporting isn't intuitive but it is getting better for sure. As I learn the easier it gets. Review Source SL Samuel L. Membership Services Non-Profit Organization Management Used the software for: 1-2 years ### "Very robust software, sometimes confusing as to how it works." July 2, 2018 4.0 Pros The software will do most anything needed, sometimes it can be difficult to configure to the associations business practices. Cons I wish it had better documentation in how options work, so that I could just look up the answers myself without having to go to support. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.