Who Uses This Software?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience.


Average Ratings

437 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
    See pricing details
  • Pricing Details
    Prices may vary depending on product segment
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lightspeed
  • www.lightspeedhq.com
  • Founded 2005
  • Canada

About Lightspeed POS

On average, Lightspeed Retail and Restaurant customers increase revenue by 20% in their first year. Its intuitive interface and complete set of functionalities are at the forefront of technology and their experts are available 24/7 to provide you with unlimited and personalized support. It's cloud-based, so you can easily access built-in reports and sales from anywhere. It's not surprising nearly 50,000 customers worldwide trust Lightspeed's complete POS solutions to grow their businesses.


Lightspeed POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Billing & Invoicing
  • Catalog Management
  • Inventory Management
  • Materials Management
  • Order Management
  • Product Management
  • Production Management
  • Purchasing
  • Returns Management
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Warehouse Management
  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management
  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Appraisal Management
  • Commission Management
  • Consignments
  • Customer Purchase History
  • Jewelry Design
  • Marketing Management
  • Multi-Store Management
  • Pricing Management
  • Repair Tracking
  • Supplier Management
  • Wholesaler Management
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management

Lightspeed POS Reviews Recently Reviewed!


Best Decision I have made for my company!!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features we wanted and needed in or software and love about Lightspeed are: 100% Cloud based solution True Omni Channel environment Streamlined processes Extremely well written software and Knowledge base Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it's just there. Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features A seamless connection to QuickBooks online. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else We had to have 24/7 support The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business

Cons: It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point "have to have the reports add-on" it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection, so you are always connected. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review. We focused on the employee that gets the most stress with their respective job and targeted it first and secondly everyone else and Lightspeed has done this.

Fantastic Inventory Management

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been open a little over three years. When we first opened, we explored over a dozen Point of Sale systems including Revel, Shopkeep, Vend, Lightspeed Retail, Square, and several others. We decided on Lightspeed, but discovered they didn't have a clear roadmap for Apple Pay, and so we went with our second choice, Shopkeep. Shopkeep was fantastic for the first year, but as our inventory grew (we carry over 10,000 unique SKUs), it's inventory management features started to feel sluggish, and receiving orders each week started to take a significant amount of time. During our second year, we started reevaluating all the players again, and setup a trial account with Lightspeed Retail. Certain things seemed counter intuitive at first - if we mistakenly created an item, we couldn't simply delete it, for example. This is because Lightspeed Retail strives to preserve all financial and transactional data; since an item could contain a sales history, it can't be deleted. Instead, it's archived, and can be restored to visibility with the click of a button. Over time, we've come to appreciate this feature, and the sheer amount of data that is provided through the system. Inventory Counts can be done quickly - grab an iPad and a bar code scanner, and just start scanning items on your slat wall, shelf, or other display area. When you're done, you can review the counts, reconcile them, and get information on shrinkage, etc. Acquiring product and receiving it is a breeze. We can build our POs in Lightspeed Retail - using trigger points or by simply adding items to an open PO. We can then email that PO directly to our distributor, who processes it. When the items come in, we can quickly receive them either using a barcode scanner, keying in the item counts line by line, or doing a visual confirmation and clicking the "receive everything and do the right thing" buttons. Printing labels with barcodes is a breeze. What really sets Lightspeed apart is their service. I can honestly say that I have no idea how to setup the label printer on our Lightspeed system, because whenever we install a new laptop or desktop that needs access, I simply chat with Lightspeed support and they remote into our system and do the right thing. When we set our printer up the first time, the print was a little too far to the left for my liking. They tweaked the templates on the fly, with me offering help like "No, a little more to the right" until it was done. They're insanely helpful.

Pros: - Excellent Purchase Order Workflow - Easy tool to do inventory counts quickly - (Beta) Import Tool makes it easy to bulk load new items, or update existing ones - Supports custom fields to add additional information to items (Release Dates, for example) - Phone and online support is fantastic

Cons: - May seem pricey if you aren't leveraging all the features - Limited barcode scanner compatibly - Custom fields are not currently searchable

Excellent software for growing businesses.

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall the software is amazing and the good outweighs the bad and a tested about 10 different PoS softwares when I was shopping around and none of them encompass everything I have mentioned so i know my expectations are very high....which is why I state again...if they added in these features it would make them industry leaders and really a phenomenal PoS system. (its 90% of the way there for me...just a few more features and if would be the best)

Pros: The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Cons: Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses. 1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day 2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day. 3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates. 4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated. 5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

Lightspeed Retail review from retailer

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used Lightspeed Retail for over 2 years now for our seasonal retail business as well as a small wholesale operations that includes manufacturing/production. While small scale compared with many POS users, we have unique and demanding needs and have struggled to find a good software interface. Lightspeed has been a solid performer and worked well for us. We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure - checkout, returns, applying discounts, holding or suspending sales and adding customers. Lightspeed was on time with EMV-certified terminal support by the October 2015 deadline and has worked well with Cayan. Adding products is straightforward. We only use the most basic features of purchase orders and inventory management - we do not rely on Lightspeed to generate orders based on stock but those look like useful features for larger operations. Reporting is comprehensive and makes it easy to track sales and trends and reports are easily exported to Excel. Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call. Follow through on issues has been good and while there have been challenges, problems are resolved in a timely manner. For the products we produce, the "build" function works well to create the pieces from parts in inventory.

Cons: The main unresolved issue I have had with Lightspeed is that it rounds the cost of items to two decimal places. We deal in 100s of pieces that are fractions of a cent and therefore simply cannot track costs. All of these items show as have no cost which is extremely problematic and exponentially so when a piece is created from several "no cost" items. I was told almost two years ago that a fix had been requested by many customers and indeed it was listed several times in the "Lightspeed Ideas" but to my knowledge nothing has been done. If this could be fixed, Lightspeed would be an almost perfect POS solution for us! Also it is spendy. But I guess you get what you pay for.

Recommendations to other buyers: Every business is unique and has unique demands. Even a small business can move beyond the scope of robust software so do your research and start with short contracts. Lightspeed has been great to work with!

Packed with features, with room to grow

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Great reporting, easy to use simplicity. Constantly improving the software, interface, features, etc. It is superb for inventory management. Gift Cards are easy to use, re-use, re-charge, etc. Customer loyalty programs are being integrated, once more are integrated, this platform will be far above the competition. This platform is great for starting small, or large. It has all the features you didn't know you would need. With constant feedback from customers like myself, they are constantly listening and improving the retail POS systems. I know I list quite a few things I don't like, but the software's great qualities far exceed the negatives, which may be phased out sooner or later with updates.

Cons: Cloud based, when it has issues, you are stuck with just an iPad or Computer. Nothing can be done with the systems. No sales, no reports, nothing. The Technology division reports that they are working to improve infrastructure, so I hope that happens before the 2015 holiday season. They are a very popular POS system and are growing very fast. Credit Card readers are subpar with Element Payments, but improving. Plus the EMV card readers are due in a couple of months. I've used both the headphone & lightning connector styles for the iPad. Each have positives and negatives. The headphone card reader wears out if you swipe alot, I swipe approx 25-50/day and its lasted about 8 months and is constant on reading cards. Lightning connector card reader isn't designed to be used while charging your iPad. So if you run 50+ transactions in a day on the iPad, you will need to remove the card reader to charge the iPad mid day, because charging the iPad through the card reader takes so long that the iPad uses power faster than its recharged, so removing the card reader to keep the iPad charged is a nuisance. Also the micro usb charging port on the Lightning Card reader looses its connection like all micro USB connectors typically do with wear. The iPad uses Wifi & Bluetooth all day for the internet and barcode reader, so it drains the power quickly. I may switch to the computer versions for holidays when we are busy and cant be recharging the iPad all the time. When you create your account, be ready to be charged for each employee after you have more than 7 in the system. If you don't keep track of employee sales, times, etc using the system, then a single pin for each sale will work, but if you want to use all the employee tracking features for sales, time, you have to pay for each employee you add to the system after 7 I believe. I use 9-12 employees off and on, so I have to pay for each one for the full year after #7. The employee's should be included in the package price, up to 15, then have a price structure for the next 5, not each one. It becomes more expensive as you grow as a business and want to keep track of employee data. It has no commissions structure. So if you want to give commissions, you have to do that manually with your reporting data.

Recommendations to other buyers: Compare not just the systems hardware, but it features. For the price, its cheaper than REVEL, its far better than ShopKeep. You get all the features included when you use the merchant processor, competitors only allow all features to be used if you use their selected merchant processor, so even though they integrate with say, your existing merchant account, you may not get all the features of the POS system. LightSpeed only offers two merchant processors, Element Payments is the best, and I get to use all the features of the system. Most other POS systems will just try to sell you into an agreement regardless of thought to your business, so ask for a referral. I've given many referrals, and the questions I ask prospective Lightspeed customers shocks them into realizing how great this system can be compared to what they are doing now. Get Referrals, call them and have a list of questions ready for them to answer. Ask them, what was the last problem you had? Will this system grow with your during the busy holiday seasons? How long does it take to learn the system.

Exceptional - It's amazing what you can do with Lightspeed Point of Sale & eCom

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use (given how flexible and intricate the program is). Browser based for legacy PCs - with multiple browser tabs allowed to easily switch between POS modules. iPad based app for portability to remote sales locations. Even works on smartphones for quick updates and status checks. Cloud based - therefore, access your business information anywhere you are Internet connected. Great support staff - knowledgeable, friendly and insightful. eCom module (additional fee) plugs in seamlessly allows you to sync retail SKUs so that they are public facing via your Lightspeed hosted website. Item sold on-line via eCom is immediately updated to the cloud and reflected in POS (and vice versa).

Cons: While the POS and eCom integration is wonderful, you still must manage inventory on both platforms in order to get the desired results. For example, when new inventory arrives you receive the items through your POS based purchase order. This boosts your inventory and handles new/updated cost, retail pricing, etc., and passes all of this on to eCom. However, you then need to access eCom to update public facing product narratives, SEO related fields, related products, additional category related references, etc.. So, while both programs are great and work together - it will be even better when FULL integration of the two programs is achieved.

Overall: Quick reliable and organized access to: sales, inventory, customer information. A software system that allows me to create POs, send them electronically to vendors, document all aspects of product ordering. A system that provides an eCommerce public facing front-end that is highly customizable.

The best POS we have had in our 91 years in business

Jul 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our experience with several POS systems over the years indicates that it is important to understand how a proposed POS system works and what the costs are and what the assurance is that the system will work for us. Time spent in learning how well the POS matches our processes is very important. Fortunately, we took the time to go over our needs in depth with Lightspeed sales and were able to be sure the solution fit our needs before purchase. We are very happy with our Lightspeed product and service.

Pros: We have used Lightspeed Retail for about 5 years and have integrated it with their Webstore ecommerch for 2 years before changing over to Lightspeed Ecom for the past 8 months. Getting POS and integrated ecommerce to work together takes more work than most people realize, so it is important to have technical support available that is willing and competent. We have found Lightspeed to be flexible enough to work with our preferences for POS and ecommerce. And, we have had excellent experience particularly with the Ecom help and also with Lightspeed POS help.

Cons: We have found very few problems with the POS and Ecom products. There is a small rounding issue so that occasionally PO's need to be adjusted by a few cents to match an invoice amount from a supplier. We have almost always been able to get the results we need by calling tech support and telling them what we are wanting to do and getting their suggestions about possible solutions.

Robust Information Effectively Presented

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Lightspeed's customer support is excellent overall. At least half the time when we experience a problem, it's due to our lack of understanding rather than a shortfall of the product. Their responses are usually prompt and helpful. Also, in almost three years of using the product, we have had virtually zero downtime and have seen nary a hiccup through numerous system updates and the occasional hotfix.

Pros: Tons of valuable information for every product we sell. And in contrast to some other systems that try to pack everything on a single page, Lightspeed Retail allocates product information across a menu of pages so you can quickly navigate to the data you want (and ignore what you don't want). And much of the information is searchable in ways that help our business create purchase orders and determine which products to stock or discontinue. We have been cautious in taking advantage of partnerships available through Lightspeed (i.e., their ecommerce platform and loyalty program), but our recent experience with both of those has been excellent.

Cons: Some aspects of ongoing database management are not transparent to the technically nonproficient user. We have 5500+ SKUs that are constantly in flux, and our list of vendors also changes regularly. Our efforts to clean up the clutter of stale information are not always successful. And some types of searches are not well supported (so far).

Very Intuitive POS

Oct 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been using Lightspeed Retail for close to a year now and have been very happy. My biggest compliment is how user friendly the entire platform is. The system is very intuitive which saves me hours when training a new employee. Any computer-literate person can jump in and figure out the essentials on their own in a matter of minutes. I'm still learning the ins and outs of some of the more advanced settings/reports, but if they're anything like the features I use daily, I suspect I'll be happy with those too. I've had to call customer support several times over the last year, and each time has been a pleasant experience. Most recently, I was on hold, waiting for a representative to pick up. After about 30 seconds, I was offered to have them call me back once one became available. It worked well because I could go back to working on other things. About 20 minutes later, I got the call, the rep immediately fixed one of my issues, then said he'd have our account manager call back to help with my other question (he wasn't able to make the changes I was requesting). Our account manager called back later that day, and after doing some research, got us exactly what we were hoping for. I can understand people's dissatisfaction with being on hold or waiting for someone to call you back. If it's an urgent issue, that would be very frustrating. Maybe we've been lucky, but none of the issues I've had to call about have been time sensitive so it worked really well having them call me back instead of being stuck on the phone waiting for someone to pick up. All in all, we've be very satisfied with their service. Hopefully things continue to improve!

Cons: Honestly, I have very little complaints. Maybe have more support reps so there's no hold time? But I realize adding the extra staff would get expensive quick.

Recommendations to other buyers: Give it a try! I believe they offer month to month subscriptions so there's very little investment.

Apr 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We made the switch to Lightspeed, from Quickbooks, in 2011 during a major expansion of our 1000 sq ft retail clothing store. It was the perfect choice to meet our quickly growing needs for a better organized and more functional way to track inventory, make sales and view reports -- in fact, we really regretted not switching earlier! The easy to use POS screen made training our employees a breeze and ensures that sales data is captured completely and systematically for each transaction -- something we didn't have the ability to do when we were hand-typing each sales invoice in Quickbooks. Plus, the addition of integrated hardware (a barcode scanner, barcode label printer, cash drawer and receipt printer) accomplished even more than faster transaction time and more accurate inventory records -- it made our sales staff seem more professional and our customers feel more comfortable. Inventory tracking is one of the biggest strengths of this software. You can determine how much information you want to enter about each product, depending on what data you want to collect - multiple suppliers and costs, UPC codes, margins, related products and packaging... It was revolutionary for us to be able to know exactly what we have in inventory instead of confusing spreadsheets full of inconsistently described merchandise. We love that we can see detailed information about which products we have on the floor versus what's in storage, that we can quickly compare expenses with profits, and that we can create reorders and customer - specific orders with a couple of clicks. We also added the Lightspeed webstore when we switched to Lightspeed - and we're so happy that we did. We'd tried using several different platforms for an online shop, but kept running into the nagging issue of inventory maintenance since we were listing the same products online that were for sale in our brick-and-mortar shop. Lightspeed provides us with an integrated inventory for both stores, updating our database live, so that we never sell the same item twice. Products are easy to add to (or remove from) the webstore and web sales are easy to track. Plus we were able to do quite a bit of customization ourselves, adding both functionality and attractiveness to the existing template. We'd recommend that if you're going to use the Lightspeed web store, you work closely with a web developer who can help you get the most out of this great feature. Lightspeed customer service has been impeccable. They're fast, kind and very knowledgeable. Plus they really seem to care that you and your business succeed, with the help of their software. We'd recommend that you purchase the Maintenance Plan so that you get instant access to their support gurus. Totally worth it.

Love this program, so glad I switched

Apr 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I own a small retail shop and utilize LightSpeed Retail and LightSpeed eCom. I moved from Checkout for Mac to LightSpeed when my needs required more accurate reporting and a more thorough online presence. While I felt a little pushed during initial email/phone contact, the information was complete and to the point. I had absolutely no problems with the transfer of data over and the ease in setting up new products is seamless, once the concept is explained. Their technical support team is wonderful and has always resolved any of my issues right away. I love the ease in use of the checkout. I have several seasonal employees and assuming they remember their passwords, can jump right back in where they left off, no retraining needed. My husband loves the incredible detail of the reports and the import into Quickbooks works just fine. eCom is a huge improvement over the old 'webstore' product. I set this up on my own also...just spending time in the product will take you far, then schedule your onboard training. That way you already have questions in mind and they can review what you have established. We have over 8000 sku's, LightSpeed handles it seamlessly. In the event of an minor outage, the IT team jumps to fix the issue promptly. I also added Cayan payment processing and their Genius terminal. No more double entry and payments are accurately reported. I love that this terminal communicates with the program without the use and expense of a payment bridge. They also reduce my monthly processing charges. I haven't once regretted coming onboard. LOVE IT!!!

Pros: Accurate reporting and a more thorough online presence. Ease of transfer of data over and in setting up new products Quick to respond technical support team ADDED - Cayan integrated payment processing and their Genius terminal.

Cons: No offline availability. If internet is down, you can't do anything. No automatic notice of duplicate customer names. No automatic account creation of customer names with credit card payments. Unable to add single item on multiple item sale to special order.

Great Company and Outstanding Product.

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365.

We looked at many systems and settled on Lightspeed. We converted our files and system a little over a year ago, over the Thanksgiving weekend, 2017.

I cannot begin to tell you how happy we have been. The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations.

We have been using it now for over a year and are extremely happy with the product. In fact, we just persuaded our friend who operates a bait and tackle shop to also use Lightspeed.

We highly recommend Lightspeed.

Cons: If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances.

We Tried Them All: Vend, Shopify, HikePOS, NCR SIlver, Square, BigCommerce, ShopKeep, etc

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Truly the best POS out there, they just get it.

Pros: As a nonprofit it's mandatory we are in compliance with General Accepted Accounting Principles. We have complex inventory logistics with different locations which made finding a good solution, difficult at the very least. Truthfully, if Lightspeed didn't work we would have moved to a mainframe system. What's difficult about the POS systems is that you don't realize everything you need until you've invested so much time. It's either their inventory management, how they integrate with your online platform, how well they integrate with other programs (despite how much they assure you) or how clueless their support. From the beginning, we drilled down with Lightspeed and even refused to sign a year commitment because we were skeptical. But having been with the program now several months you will not regret starting with LightSpeed first or if you're looking for a better solution switching. Their support has a phone (which is rare) and is very well trained. The product really has excellent features that function as they are supposed to and the capacity to grow with you.

Cons: I wish we could have found them earlier, better marketing online would have saved us so much time, money and resources from getting drawn in from other POS systems that continued to come up short.

LOVE Lightspeed

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn't answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner!

Pros: We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use.

Cons: The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes.

Long time customer with multiple locations

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would reccomend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.

Pros: The cloud-based platform is very convenient. You can access it from any device with our without a touchscreen and it is very easy to use. This allows us to process transactions from anywhere including events and deliveries. The menus are simple and easy to navigate and training for new employees goes quickly. The service schedule keeps our entire service depatrment on task and the ability to customize the menus makes writing up tickets quick and easy. Also, the ability to view real time inventory at each store, integration to our webstore, and vendor catelogs makes inventory management much easier.

Cons: The transfer inventory feature from store to store is a little clumsy and has created some inventory discrepancies

Taking over Retail with Lightspeed

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: In a sea of POS/Retail Software, it's extremely hard to weed out the good from the bad. After months of research I was confident in choosing Lightspeed for our company. The ease of the retail software and training for sale associates on using the software was the best quality. You don't have to be a computer genius to use this software and even if you are it stands up to that as well. The amount of features the software has is amazing. Being able to track sales and discounts, from customer purchases, the list is long is it's great features, plus the ease and integration for having an online web store.

Pros: Tracking inventory, sales, being able to track employee performances. Integrated credit card terminal and shipping software with eCommerce. Easy purchase order creation, being able to do so many different reports as well as creating them for each store and even broken down by register as well. A great customer service company. The customer service is very helpful and will walk you through any problem or situation.

Cons: There's only a couple, but most people don't mind yet I'm a little extra computer savvy so I don't like that I can not do our own inventory uploads. Also not being able to upload different pricing levels, and wish there was a way to add notes to inventory adjustments as well as download all the created variables for all customer data.

Recommendations to other buyers: If you have outgrown square, or really need a software that you can easily train your employees on Lightspeed is definitely a great choice. The customer service alone is great. They will help you with anything they can without charging you an arm and a leg to talk to them like other companies. If you write your own software then maybe you need something else, but if you need a great Small to Large Business POS software system Lightspeed is your choice. I think Lightspeed is the best choice for cost and features for this level software.

Lightspeed Onsite and Lightspeed Cloud

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of the onsite product was excellent. I uncovered several small deficiencies and Lightspeed support was very attentive to help me develop workarounds. I now use the Lightspeed Cloud retail solution. Support is also excellent for the cloud software. The software is easy to use and intuitive.

Cons: The cloud solution is more affordable but lacks in some of the functionality of the Onsite software. Here are some big ticket items that need to be addressed in future upgrades: you cannot customize product labels. This means if you want to put a UPC code in place of the proprietary p-code you cannot. Information exchange is limited for vendors from the onsite version. In Onsite, I was able to use excel files (.csv or .txt) to add new products or update pricing. This was a very effective tool that has been removed from the cloud iteration. Lightspeed assisted with the initial product download but all new items must be entered individually. There are major problems with the Ipad software linking with the recommended Bluetooth barcode scanner. This is a borderline disastrous situation. The scanner that is recommended from Socketmobile costs over $200. However, it regularly loses contact with the iPad. The only solution is to keep the iPad "awake" at all times or to close and reopen the program every time you want to make a sale. Neither Lightspeed or Socketmobile have a satisfactory solution.

Recommendations to other buyers: The software must be specific to the needs of your retail situation. I used Onsite for a larger retail solution and the cloud software for a small home business.

Can't imagine a better experiance

Aug 20, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: From my first call 8 months ago every person I have spoken with has been so helpful. This may sound like an over exaggeration, but it's the honest truth. From Jason in sales to Jared as my account handler, every one has listened and helped me with a happy attitude and friendly sense of humor. Calls are answered in a timely manner and you never get the "run around" Every person knows what they are doing. I have never worked with a company so well trained and with employees that talk over the phone with a smile on their face!

Cons: On my last phone call to Lightspeed, I was thinking it would be nice to have one point of contact who knew my account...and me because I was calling with a concern about a partner company they work with. I wanted someone who knows me and knows I don't complain. Well Jared (The young man (yes I swear they are all young!)was he. You see, I have taken much longer opening than I though I would and just hadn't gotten to that point yet. So with that said, so far I haven't found anything I don't like. I am looking forward to working with Jared who not only validated my concern, but helped me with another company and my issue was handled by the end of the day.

Recommendations to other buyers: If you are someone who is timid with new technology, don't be while working with Lightspeed. Never has anyone made me feel like I have been inferior or even stupid (and I called for help when all I needed to do was plug in a device but was too chicken to do it without someone there to help me. The young man who helped me understood and walked me through the process with out ever sounding condescending.) During my onboarding call there was a young lady who was in tech support training on the call and she assured me they like it when customers call and ask for help; it's their job to be there for us.

Excellent and reliable

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lightspeed has been easy to use from the beginning. (We opened our store June 2017) Adding, modifying or removing merchandise, vendors and pricing is quick and easy. I like that I can see the margin and profit at a glance, as well as more comprehensive data necessary for bookkeeping, etc. I track employee hours and can monitor their clocking in and out. We have been able to make it industry specific to include work orders, and per hour labor charges.

Cons: When we opened our store last year, we were allotted only 3 employee logins in addition to one for myself and my husband. When we added just one more employee, we had to pay as much as adding 5 more employees or adding a "new register location".

Overall: Lightspeed is a robust software solution for our store and e-commerce business. We opened our store in June 2017 and added the e-commerce solution to our website 4 months later. Lightspeed has provided excellent on-going technical support and training. We are able to run our business with all the tools we need, and have not had to "make something" work. It makes us look like we've been in business for over 10 years, and not the under 2 years that we have been.

User friendly, intuitive and great for small businesses

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Customer support is great! They go above and beyond to try and help with any issues. I am super glad that in my search for a POS system that I chose Lightspeed!

Pros: Variety of different aspects pertaining to the needs of my business: POS, reports, inventory management and control, being able to print labels, being able to track all of my activity...

Cons: 1. I wish that I were able to customize it a little more and that what I customize would be searchable. 2. I also would like it if the ISBN numbers would show up on the screen which lists the items I have for order on a particular PO. 3. When email a purchases order it would be helpful if, on that screen from which I hit send email, it would immediately show somewhere on the screen that the order was emailed. Sometimes I get interrupted and when I come back I can't tell if I have actually hit "send email" or not. 4. An option to have a button that would pop open the register from any screen would also be helpful. I say "option" because I realize some companies would not feel safe having it be that easy to open the cash drawer. It would be helpful for us, however.

1 year in and Extremely Pleased

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After being with our (old) POS vendor for almost 10 years it was hard to just jump ship and switch to a new vendor. I was hesitant. After speaking with their sales team and they answered question after question, I felt confident. We are now fully integrated with both our POS store and online retail presence. This has been the exact solution we've been wanting for all these years.

Pros: 1) Support, support, support. A product is only as good as the support that's behind it. IMO, we've had issues during the day and at almost 12 midnight where I had to call HelpDesk for support an issue. Not only was a Ticket # created for me, it was followed up with an email, and they made sure that my issue was resolved. This has been worth every bit. A+ in this area. 2) No software to install. So if you want to run this on a PC, laptop, Apple computer, or even Linux ... sure. All you need to do is make sure that you can print (receipts). 3) Ease of use. The online portal is extremely easy to use and navigate.

Cons: 1) If the internet goes down, you are dead in the water. Obviously, because the product is based online. Sometimes when there is an outage in our area we just have to ask our customers to pay with cash or checks. 2) It is pricier. Although I do realize that this is Cadillac, I'm not paying for an old Tercel anymore. 3) Reports. The reports section can be a little daunting and confusing, but once you understand which report(s) you need then getting to it is no problem.

Great Inventory & POS System in One

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great inventory control for single or multi location retailers Excellent and easy to use Point of Sale System Very flexible so that you can fit it into a variety of work processes Excellent support via chat, screen share and phone Syncs with QuickBooks and othe popular accounting software with their Lightspeed Accounting package Report data can be viewed on screen or exported for more detailed analysis.

Cons: Limited user permissions give individual users too much power (they can export data without any way to turn it off). For example you cannot prevent staff from exporting your customer database without turning off their access to look up and add customers to sales, which is a must to really use Lightspeed to its full. This is really a major glaring hole and one they are aware of, but are not in a hurry to fix. We have been using them for 2 years and complaining about this for two years with no resolve or attempted resolve yet. Other than this we really like them, but this is a very large pain point for us and other customers.

The Best POS for Niche Entrepreneurs and Businesses!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very in depth and detailed. There are so many functions and fields for data entry, recording, and tracking. It's in the cloud! No backups! Clean and simple, yet so powerful! Technical support is AAA+++! They're the bomb! Can't believe we tried anything else first.

Cons: It is a bit involved for setup and some may consider it "expensive." All I'll say is that you get what you pay for. For every con, other POS have two or three. And for every con, Lightspeed has a workaround.

Overall: Lightspeed came to the rescue when our antiquated, old, no-longer-supported and dying POS system was on the fritz and costing us dearly. They worked with us on implementation and migrating to the new system. They worked with us on payments so that the sticker shock hurt a little less. And when I say they worked with us, I mean they worked with possibly the highest maintenance customer they have ever had. We're an old company that moves slowly and tends to be extremely "cautious" of new technology. Lightspeed was patient. They never pushed, got frustrated, or stopped calling to check on how we were coming. They did several product demos, training sessions, and have spent countless hours on the phone with us helping us get the software and hardware setup and working. They have been with us every step of the way and we now have the POS system of our dreams!

Excellent Customer Service, Reporting Options Useful for Large Consignment Model Business

Apr 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I own Homespun, a boutique in Indianapolis that primarily sells the handmade goods of artists and makers from across the U.S. We largely work on consignment with our artists and have struggled to find a POS system that provides the right combination of reporting functions and inventory options to ease the cumbersome nature of the consignment model, particularly the month-to-month payouts after product sales have been made. We have been in business for almost seven years now and have been using another Mac desktop-based software that entire time. The former system served its purpose for the duration well enough, but we've expanded the shop square footage, increased inventory significantly, added more employees and are planning to add a web store very soon. It was time to upgrade. So, we switched to the Lightspeed online POS for retail and it has been AMAZING. The customer service alone is worth the change. We've had a few small hitches here and there in getting the inventory migrated to the new system and some of the hardware components set up, but the customer service is available 24/7 and is so friendly, patient, thorough, and knowledgeable. The customer service with our last system was more or less nonexistent, so this is a very welcome change. In addition to the great customer service, all of the reporting features I need are there, which is making running a large consignment business much easier. We are very happy with Lightspeed.

Pros: - Excellent customer service, available 24/7 via telephone or online chat - Excellent variety of reporting options - Fairly user friendly and intuitive to use

Cons: - A few small hitches in getting our inventory migrated - A few small hitches in getting our hardware components set up BUT, the customer service team was responsive and patient and helped us resolve both of those issues quickly.

Lightspeed was the right choice for growing my small business

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: One of the main reasons I am happy with LS is because I feel that my business is going to continue to grow and that LS can support that growth. There is nothing worse than setting up and online store and then deciding that you should be using a different platform and having to start over again. I think LS is a platform that is worth committing to and growing your business with.

Pros: Having no prior experience in Ecom or POS systems I am very happy with how easy LS is to use. I feel like I am learning at a rapid rate and building knowledge that will help me grow my current and future brick and mortar and online stores. LS makes me feel like my business will continue to grow and that I will continue to gain knowledge on how to run a small business. The support is fantastic, they are patient and very helpful when it comes to explaining how it all works. I am now able to maintan my Ecom without a web designer.

Cons: Sometimes the ecom templates feel limited and I don't like that you have to pay monthly to upgrade them. There is no LS app for Android.

Easy to Use!

Sep 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used this system for approximately 5 years and the team at LightSpeed have continually made improvements. I believe it is a super easy POS to use and the monthly rate makes sense as it is not residing on a single computer. I would recommend and have recommended this product to others.

Pros: Lightspeed is very user friendly. It is super easy to get your new employees trained on this POS. The system is easy to pick up. I also appreciate the ease of creating a purchase order in the system. I can't say enough about having cloud access with this POS system. I can work from anywhere! I use the reports and graphs a lot even though I work with an inventory management system. It seems to give me accurate information for future ordering

Cons: Inventory can be it's downfall. I have spoken with several different retailers and it is consistent about being inconsistent in running totals. I review it weekly just to make sure prior to ordering. I also don't like that the margin is incorrect! One must use a profit margin tool to make sure your markup is consistent with what it needs. Last thing that the system does not have is PO's by category or show inventory assets received in cost and retail. It only shows it in cost which can be cumbersome as our products have several different margins.

Excellent phone support

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Opened a bicycle shop in March of 2015. No prior retail experience, avid cyclist. A venture with my son. For 2015 we did not have a POS system. Signed up with Lightspeed in Nov/Dec 2015 and had the system up and running by January 2016. The phone support has been outstanding sometimes long wait times for the next available agent (solution, get up early and call at 5:00am or call late at night-they are truly 24/7) BUT the agent's are knowledgeable and helpful, have found that they will take the time to work through whatever questions we have - they are not on some turn around clock where they have to get you off the phone. This is a Canadian company based out of Montreal I have never experienced any English language issues and that is a major plus. I am unable to say that Lightspeed has a better program than other POS providers-in the retail bicycle world Trek offers a system that is very, very expensive by comparison. The benefits of a POS system make the day to day operation of our shop go much more smoothly. I sometimes wonder how retailers managed prior to when the wizards of smart created the bar code scanner and the computer software to run these systems.

Pros: It makes the day to day operation of a retail bicycle shop manageable. Did not have prior retail experience, did not have a POS system for 1st year of operation and Lightspeed reduced the headaches.

Cons: Really have nothing negative to say. Do not have hands on experience with other POS providers. There was a brief time when the system was not able retrieve some historical data. I talked to Lightspeed and the issue got resolved and has not resurfaced

Best cloud based POS for a FAST growing retail business

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After many years of running Lightspeed, I am STILL impressed with the product. Lightspeed support is BY FAR the best support system I have ever experienced (with any technology!). Because Lightspeed cloud has such amazing support, it has now become standard procedure for all of our staff members to reach out directly to them with any questions or issues, no matter how big or small. Their support is so comprehensive that I have not had to hire an IT consultant in years and managers can now leave the store without feeling anxious since any employee can call support and get us back on track. Here is what makes their support so great: They are based in North America!!! (we all know how valuable that is!). They answer the phone 24/7. They answer the phone in less than 10 minutes, usually in less than 5. They will call you back immediately. They will patiently guide even the most novice user through detailed procedures. You can actually speak to, and/or email the same person. This person will follow your case through until it is RESOLVED, even difficult issues are resolved in a matter of hours. Rarely does a support issue get held over until the next day. They are actually polite, and easy to talk to.They really seem to care about your business and will even sometimes do things outside of their scope in order to get you on track. There is no single support department ANYWHERE that does all this. Lightspeed was the ONLY cloud based system I could find that could handle tens of thousands of ever changing SKUs with ease. I run a 6,500 square foot pet store, a 1,500 square foot warehouse, four busy check out counters and have 20 daily users. I have yet to be frustrated by this system that runs our business. I actually consider our store "lucky" to have found a POS system that works for us. Most store owners never find their match. Michelle v H BlueCollar Working Dog Los Angeles

Excellent POS for Mac users: we are a retail store

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can now track our order requests, simplifying our purchase order process; we can review our best sellers, and create necessary reports fairly quickly with the ability to filter the fields we need. The support team is awesome and are very willing to work with us to fix any issues that often are user created.

Cons: We've experienced some bugs in the software, but updates keep coming through which correct most of them. The user manual can be cumbersome at times but with persistence we usually can find the answers we need. I wish there were a way to automatically put in zip codes when an address is put into a customer card; also wish there was a prompt for a duplicate address.

Overall: Inventory control, purchasing, calculating monthly sales tax, reviewing product histories, creating customer lists.

Lightspeed retail and ecom

Feb 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a small bike shop, we had the challenge of finding an affordable easy to use, but fully integrated system for inventory and sales. We are into our 2nd season with lightspeed, and we are quite happy with the product, and even added the ecom bundle to our subscription renewal. We are constantly learning new ways to make the product work for us, and help streamline our work from both a sales and service perspective. I don't use the support as much as I should, but have had great experience with lightspeed support on any question or concerns I come up with.

Pros: Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs and they seem receptive to feedback for changes and improvements.

Cons: The ecom platform is great, but has a very retail feeling to it, which I understand is the function. Would love for the platform to have options for a more informative feel and function. Like optional events page, gallery, widgets like weather or trail condition reports etc.

I was really impressed with the functionality and ease of use of the system.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons: Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Overall: We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

FamilyLife - POS Administrator

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of set-up and making the many necessary changes. . e.g. tax rates, shop names, the various aspects of inventory, etc.

The options for the many different reports meet all of our needs and more.

Cons: Due to the very unique situation we have with so many shops changing weekly, the only thing I really wish was easier is to have the ability to add inventory to all shops simultaneously.

Overall: I am very impressed with the excellence in the Customer Service assistance I have always received from LightSpeed. Whether the need is from our Account Executive, Billing Representative, Tech Support. . . they are always ready and willing to assist or answer my questions.

I also appreciate the way LightSpeed notifies their customers of upcoming updates & issues that are being investigated and completed or resolved.

A awesome server based system finally gave me to tools i need to run my store from anywhere.

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am not a tech savvy person at all nor is my staff and this system has been a breeze to use and teach. I had battles with two other systems before finding Lightspeed both were the same price and were absolutely awful one of them we referred to Rube Goldberg because the multiple steps it took to do the simplest of task definitely an awesome easy system that has everything I have needed for my business and a competitive price.

Pros: The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Cons: some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

Intuitive interface for modern business

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I changed my retail store to this software when we were one location; we have expanded to two more stores in three states total, and I love that the product grew with the company. It is a great synchronous mastermind behind the scenes!

Pros: The fields are fairly easy to customize, which could be good for a variety of businesses. The software works quickly, on a good internet connection, and syncs very well. The product inventory is also easy to edit, and the invoicing system works seamlessly. I love the minimalist design, which is modern and easy to navigate. The customer records are also great, better than any other database.

Cons: Not a lot of offline features; also lacking a great e-communications/marketing aspect so I have to use other vendors.

Mar 05, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I discovered LightSpeed a little over a year ago while researching eCommerce platforms. I downloaded the demo and was quickly impressed with the depth of the workflows and system integration with both mobile devices, eCommerce and multi-store capabilities. I decided to take a deeper look, attended a certification camp and eventually became a LightSpeed Reseller. For the last year, I've built a business based completely on providing LightSpeed oriented point-of-sale services. Our clients are drawn to LightSpeed as total business solution that just works. The interface is clean, intuitive, easy to navigate and provides everything you would expect from Mac based software. Looks and feel aside, the true value of LightSpeed are the integrated workflows that allow businesses a great deal of control. Bottom line, response from our clients is that LightSpeed saves them time and money. LightSpeed isn't the perfect platform for every business, but it's a great platform for most. It provides a open API and their eCommerce component is open source, so with the help of a great reseller and/or developer LightSpeed is highly customizable, which makes it's a very flexible platform to use as your business grows. LightSpeed offers excellent customer support and their senior staff works very closely with the reseller network to ensure end users are receiving quality services that meet their standards. Compared to other systems such as Quickbooks, MicroBiz and Retail Pro, LightSpeed is a definite step up. With that said, there are minor quirks that can be found in the software depending on your type of business. These are not bugs, just features that need a little more polish and attention. The stability of LightSpeed and the organization as a whole is what convinced us to build a business around the software. While a lot of resellers sell multiple POS systems, we believe completely in just one. The demo is free and there are talend resellers all across the country. If you are serious about finding a next generation POS system, LightSpeed is a definite choice.

I wish we would have switched to Lightspeed sooner!

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons: I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Overall: It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!

Lightspeed makes selling in store and online easy peezy

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I own a women's clothing, accessory and gift boutique..Fusion Boutique and we are so happy with our switch to lgihtspeed. We love the inventory management, the ability to sell in store and online without having to worry about updating inventory and th support staff is amazing! Lightsleed has everything built in that you would need and if you have problems call suport! I would highly recommend Lightspeed -Sara Jacobson

Pros: -import functions for existing inventory and customer information -ability to hold tons of skus (we have thousands and it hasn't let us down) -customer service is phenomenal - when we were integrating I called into support A LOT and the support staff is by far top of the line. You talk to a real person and they are available 24/7. Plus support is knowledgeable, friendly and timely in resolving tasks. - simple and easy to use -customer management section can enter in customer info to track sales and also data such as email address -reporting reporting reporting! You can view top customers, sales by category, brand and vendor, employee sales and so much more -can sell in store and online with all your inventory accounted for no matter how your customers are buying

Cons: -if you want to print a gift receipt you cannot do it for an individual item..it is for the entire purchase -there is not a built in rewards and you have to go through a third party

Easy to use and extremely powerful

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: So decided to open the coolest concept in Downtown El Paso. A bike boutique cafe. So Podium Finish Sports Boutique & Cafe was born. Our first week we used spreadsheets ( don't ) Then we signed up for shopkeep. ( don't ) shopkeep is a small point of sale that has no versatility. You cant even do a simple layaway or in-house financing. During a trade show at Interbike, I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super affordable. The software is powerful and most importantly user-friendly When I say powerful I mean it. We offer a wide range of athlete gear and supply, a full menu prepared by a chef, every style of coffee you can drink, 6 indoor virtual trainers, a fully stocked bike shop and mechanic and a bike fit studio. We run it all via lightspeed and we haven't even started with e-com yet. We are very pleased with the program not to mention the fast customer service. Our IP address changed...one phone call and they jumped on my computer and fixed it fast. A+

Pros: It can handle a multitude of tasks, retail, restaurant, service, layaway, inside financing, image inventory and so much more

Sold our soul to a POS system riddled with issues

Dec 03, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Before I even opened my business, I was doing research on which POS system to get. Lightspeed seemed like the best choice because at the time you owned the license and the backend is great. Also, we used Apple exclusively and lightspeed was the ideal choice because they dealt exclusively with that before. Five years later, I regret the choice that I made. It used to be that every time there was an update from Apple, the system would crash. Then we would be one the phone with them for hours to get anything to resolve. But the worst was when we updated to multi-user in the last year as we expanded to a second location. There will be issues that they can't resolve in days. We would run into issues with processing a transaction, to updating a product. Also- there is no help on the VPN which is rather significant when you need to set up two locations and requiring them to talk to each other. All of this which you now have to pay a very expensive support fee for their 'professional' services. The breaking straw was really this week. After calling lightspeed for yet another minor but complicated issue, the customer rep informs me that we have been maintaining our computers wrong by not restarting or letting them sleep. This is after years of them recommending the complete opposite. But of course, they won't send you a notice or anything. Somehow you're just supposed to know. BTW, after all of that, they still didn't resolve the issue we called them for. If you have a PhD in computer programming, this is the POS for you. But if you're anything like the rest of us, choose another system and save yourself the trouble.

Pros: Lightspeed is very easy to train a staff to use. Their functions are massive and you can 'technically' do everything you need to for this business.

Cons: It is quite expensive. Before you can buy the license and 'own' the software while paying for the very expensive support system yearly that costs over a thousand dollars. Now they forcefully switch you over to the subscription model and you still have to pay an exorbitant amount of money but less ownership of your software. There is a lot of headaches involved with very small details. The customer support staff have varying degrees of knowledge so you don't always know what is wrong or how to resolve it on the first call. Since expanding to two stores, the headaches have increased. They offer so little help with setting up or support that you basically have to know lightspeed inside and out to set it up. One small change can fully stop your entire system from working. At one point, an issue delayed our entire issue over several days and our customers suffered along with us. Save your money and buy something cheaper and easier to use.

Lightspeed wants your money and does not care about your business.

Nov 15, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: It is my mission to make sure nobody falls into the trap that Lightspeed sets for it's potential customers. I foolishly signed up for a yearly contract to save some cash as any smart businessman would do. What I didn't realize is that a company needs a POS system specific to their industry because trying to work around certain functions or the lack thereof will slow down the sales process. I realized a little under 2 weeks that this system wasn't right for me so I requested a cancellation of the contract. Considering they offer anyone a free 2 week trial, I thought they would thank me for the opportunity and wish me well in my future endeavors. Especially because I actually put some trust in the company and paid upfront instead of using their 2 week trial with no commitment whatsoever. At the very most I thought they would charge me for a month worth of service at the usual non-discounted yearly rate just to pay for any costs associated with me going through the 2 weeks of service. What came next was a shocker of a response. They actually said because I signed the contract, there was nothing that could be done. What? That's used car sales language. NOTHING? But I only used the system for 2 weeks and you give out 2 week free trials to anyone who asks? NOTHING! But my business will suffer as a result of your system not functioning the way I need it to run. NOTHING! But you guys have a digital product which costs you nothing for me to use and the only expenses incurred by you were the 1 hour of training and 1 hour of customer service I utilized in the entire 2 weeks I used the system which I am willing to pay for. NOTHING!! You signed a contract and that's that!! (Official Lightspeed Motto) After a certain point, they actually told me that it's my decision to use the system or not (well obviously) but they are not giving me back a single Canadian cent. (They're based in Canada). They only care about the almighty dollar (Canadian of course) and the lack of customer concern is mind boggling in this day and age of "no questions asked" business practices. Well Lightspeed, you have my money but you lost my respect. DO NOT USE LIGHTSPEED until you've gone through their 2 week free trial. Even after the free trial I suggest you only sign up for a 1 month commitment to put it through real world scenarios before you fully commit to their 1 year contract because Lightspeed wants their money and you WILL NOT get it back once they have it.

Pros: They have 24/7 customer support, their e-commerce platform is integrated with their retail platform.

Cons: They trap customers in a 1 year contract with no way out. Not designed for the furniture industry but they'll force you to keep using it if you're signed up with them no matter what.

Lightspeed doesn't put their customers first

Jul 10, 2017
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.

Cons: Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years. My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically. I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available. I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues." So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed. The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.

This company is all about sales and has no interest in fairness or retaining customers.

Jun 29, 2017
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I run a tiny seasonal business for which this system was intended. If someone is unhappy with my service, refunding their money is not always my first approach, but if I know that I've fallen short on service, I absolutely look for a fair solution. I was fine with keeping the hardware originally sent to me and even paying for the time lapse on the software, but to say that all software sales are final when they are the one that set the contract lengths to being with is just shady and downright distasteful. It's not like they put money into developing software just for my company. In fact, any time I tried to get support to help tweak things, their support team seemed more annoyed than willing to help. Stay away from these guys.

Pros: I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks.

Cons: I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class.

Vendor Response

by Lightspeed on October 16, 2017

Hello Clif,

We would like to apologize for the service experience you had with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.

We appreciate the feedback you have given us on our sales and onboarding processes and will be taking it into account in the future to ensure a better experience for other Lightspeed customers.

In regards to amending your contract, we would again like to apologize for any confusion or miscommunication. We had hoped the offer we presented and discussed in detail would have allowed us to move forward in your relationship with Lightspeed.

Once again, we apologize for your experience and that the decision we reached was not the outcome you desired.

We appreciate your understanding,

Customer Success Team
Lightspeed

An IT Pro's Experience with Lightspeed

Jun 09, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I was hired as an IT pro to migrate a customer to Lightspeed. I have just under a decade in migrating large platforms and I have worked with numerous vendors over the years. Based on my experience, you can quickly assess which companies are "Sales Based" and possess no real infrastructure beyond the "Sale". These companies usually have very slick front-end websites, but fall very short when assisting paying customers to actually make use of the service. It is unfortunate that Lightspeed falls into this category. Lot's of promises up front, but obtaining capable support is not possible. Despite escalation and numerous phone calls and emails, not a single return contact was made within a week's time. To be sure, you can get a tier 1 person within usually a day, but they are untrained and are able to answer only simplistic questions. When a request for a supervisor is made or an escalation is requested, communications cease. Compounding this problem is the telephone "Firewall" they have erected around anyone empowered to address even the most basic of concerns. Over a week's time, I have been told supervisors are "Not Available" and will "Call Back" as soon as is possible. A weeks time to return a call to a paying customer is (far) more than sufficient time to allow. Unfortunately, once Lightspeed has your money, you as the customer are "SOL"! As a seasoned professional, it is my opinion that Lightspeed is a poorly run company and shows a troubling and dismissive attitude towards its paying customers. This "treatment" of its clients is well reflected in the reviews here. I am NOT a Lightspeed customer, as I am hired to work between the client and Lightspeed. As an IT professional, watching how this company treats its paying clientele has been disturbing.

Pros: Is very flexible, can be made pretty (if you can figure out the documentation), and does interface with other modules

Cons: The company, the company attitude, and the support it provides to paying customers. The experience during the "Sale" was filled with promises of support and help to move from a new account to a finished "Go-Live" product. Unfortunately, the Lightspeed platform is highly proprietary and therefore, success for most is dependent upon satisfactory support from the company. Here, they fall short of success and short of the promises made. When attempting to work with the company, they fall short again, lacking any of tier 2 or 3 technicians needed to satisfy anything more than a basic question. This leaves so many of the customers without any real ability to make use of what they were sold. This is a company predicated on "Sales", "Sales Pitches" and "Promises", but fails to deliver on what was promised and paid for.

Lightspeed is great on the front side, and a nightmare on the backside

Apr 29, 2017
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: -We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps). -Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples: -The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL. -I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers. -I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.

Pros: The check-out system is nice and easy. For multi-locations it is helpful to see sales and inventory in one place.

Cons: -there is no flexibility in the system. The way Lightspeed wants you to see and retrieve your data is the ONLY way you can get your data. And their way 90% of the time is not relevant to the basic needs of a retailer to analyze and evaluate their business. -Customer Service is not responsive. The company does not seem willing to listen to complaints or provide work arounds to the rigidity of the system. - The eCom site is FULL of problems that they do not have a handle on. There are many limitations with the way you have to present information on the site. -It's very expensive for what you get. I was willing to pay a premium for a system I was told would exceed our needs and expectations. For the 2 things it does well, there are 98 headaches. -They do not offer refunds or a way out of your contract if you are unhappy.

The Honest Truth about Lightspeed

Jul 17, 2015
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: In my application the thing I like best is the ability to import new items into my system directly from the distributor's catalog, as long as the catalogs are up to date. The master order is good for basic inventory items once you have reorder point set up. I need a web based system and this one is.

Cons: Sorry to say my list is very long for this one. 1. You can not return anything to a vendor....they say they are working on an update so this won't be an issue anymore, however this change has been recommended by users for a very long time and they are just now working on it. 2. If you go to sell something and the system does not see enough in stock, it will magically add enough to your inventory to complete the sale. This does wonders for the accounting side! I don't understand why they will not let you go into negative inventory, but it doesn't. 3. If you sell an item as an each, but buy it as a case, the reorder/master order will not work correctly. For example I buy a case of 200 treats and sell them as an each. If I set my reorder for 1 case when I have 0 cases, I will end up with 200 new in stock and up to 199 from the last case. If I set my reorder point to be 50 (each), and my stock falls to 45 I will now get 5 cases, instead of just 1. This is for anything you buy as a case and sell as an each. 4. Reports...There are a few reports that I need my employees to have access to, but there are many reports I do not want them to have access to. The problem with the software is, it is all or nothing for reports. I can not set it up so they can see the ones that need, without giving them access to ones they should not be seeing. 5. Printing price tags is the biggest headache for me. It is way too long to try to explain, just know if you want to print price tags before you finalize an order this is not the program for you! 6. If there system is down, you are dead in the water. Since April 17th till today July 17th I have experienced 6 outages that ranged from 5 minutes to an hour. Yes that is when customers walk out the door. I am paying for this service and they are costing me money. 7. Random dislikes... No spot for check numbers. Anytime the cash drawer is opened a receipt is printed, and every time a receipt is printed the cash drawer open...even for debit transactions, it will also print 2 copies of every credit card receipt, I have numerous customers that do not want the receipt, so I am just wasting paper. There is no auto fill for customer names or items. There is no warning of duplicate UPC's or Customer names. There is no customer loyalty program or rewards program in the system, I have to pay an outside company in order to give my customers a rewards program.

Recommendations to other buyers: I used quickbooks point of sale before, and I changed because I needed a web based program. If you were to do this do not go with a long term contract. I don't think you can really use the trial period effectively, to see all the ins and outs of the system. I will be switching to a new POS system as soon as my contract is up. I tried unsuccessfully to terminate the contract early.

Worst Management...Ever!

Aug 08, 2018
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: If anyone is seriously thinking of using Lightspeed, I highly recommend that you sit down and make a list of exactly what you want, how they can help your business succeed on the smallest detailed level, not a generalized list things they say they will do by signing with them. Be specific. Ask a lot of questions. And assume absolutely nothing. Just assuming that I would have a functioning backend database was my downfall.

Pros: The frontline customer service agents who answer the phones. I would have to say that 98% of the agents that answered my call were fabulous. Anyone past that frontline defense is a joke.

Cons: Honestly, there isn't enough time in my day to go through the four years of hassle and issues they caused for my business. I know for a fact that Lightspeed is the entire reason why I ended up closing my storefront business. There were so many problems and issues that they were aware of, but because it was only happening to a small few, they wouldn't work on fixing the problems, but were very happy to give me a 'work-around' that usually ended up not working either. You also can tell the company by the ability to talk to management...anyone past the initial agents who answer the phone. With Lightspeed, they won't let you call and talk to a supervisor. Agents are not allowed to transfer an existing customer to a supervisor or manager, only allows the management to call you. There are no emails available, list of names for various departments, and definitely no phone extensions to get further help. They do not stand by their product, therefore, there is no reason to stand by them.

Capterra loader

Lightspeed has transformed the way we sell because it gave us easy access to data like never before.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lightspeed is easy to use, fully customizable which I can do by myself and best of all, it is all cloud-based so I can acesss my sales real-time, and get data anywhere in the world. I love that it syncs with my inventory management software and Quickbooks too! Then user interface is friendly and there are many features that make it customizable to my business needs.

Cons: The standard reporting software is okay but only scratches the surface in my view. To get deeper reports you have to contact sales and possibly pay extra. I would have preferred to have as much data and reports at my disposable as possible, coming standard with the software.

Overall: Me and my team got the benefits of powerful data which helped us make decisions to maximize sales, focus marketing efforts on slow moving items, disband some items and even introduce new ones based on trends. The biggest benefit is being able to quickly add a menu item, discount or special which could go live in a matter of seconds. All on the cloud.

Capterra loader

Great for data but poor for layaways

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system had a lot of options how to track customers, review data and input items (and find them)! It was very easy to integrate a lot of features and make use of all reports. Easy for all employees to use and very rarely glitched. Customer support was always happy to help with teamviewer to walk through any issues or concerns.

Cons: My business was heavily layaway based and I found the program to be lacking in this department. It was not streamlined and the item would simply deduct additional payments but would not be reported in the same matter as other transactions of the day and affect totals and comparative reviews. It was difficult to make split payments and add/remove merchandise to the customer without always make some sort of mistake.

Perfect all round solution for building and running an ecom store.

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Lightspeed eCom for just over a month now. Aside from an initial issue with the configuration of our account, we have been extremely pleased with both the robustness of the platform and the customer service. We migrated from BigCommerce where the customer support was non-existent, the technology consistently full of bugs and where they focus more of their time on their marketing puffery, than actually providing a product that delivers for customers. Some of the pro's with Lightspeed include: - Feature rich platform that does not require handfuls of apps to get basic functionality (like Shopify does). - Blisteringly fast page load times that puts our site in the top 30% of sites for load times. - Extensive selection of quality themes with functionality like customer accounts, and support tickets, quotes and marketing. - Highly customizable with a back office that is well organized to locate and work with areas you need. - Customer service, customer service, customer service! With Shopify the wait times are extended unless you are a Shopify Plus customer. With BigCommerce, you're lucky if they can resolve an issue on the first contact and oftentimes you will wait weeks for a reply, but with Lightspeed, every single interaction I have had with their support team for technical concerns has been resolved on the first call and some of these issues have been complex.

Cons: Make sure that you wait to speak with a sales rep before building out your ecom store. If you plan to use POS too, they will need to provision you with a new account.

Lightspeed POS for pet specialty retail review

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have had Lightspeed for 3 years now. It has transformed out business for the better. We have much better handle on what is selling well and how much to order to keep cash-flow in check. The customer database has allowed us to be viewed as consultants and trusted advisors rather than just a retail store.

Pros: Has inventory control Automated purchase orders Customer database with purchase history Excellent reporting Easy to use Feature rich Great customer support - not needed very often as the product is very intuitive.

Cons: No option to add notes to a sales transaction. Pricey for a small business and the price has increased over the past three years.