Who Uses This Software?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience.


Average Ratings

320 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
    See pricing details
  • Pricing Details
    Prices may vary depending on product segment
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lightspeed
  • www.lightspeedhq.com
  • Founded 2005
  • Canada

About Lightspeed POS

On average, Lightspeed Retail and Restaurant customers increase revenue by 20% in their first year. Its intuitive interface and complete set of functionalities are at the forefront of technology and their experts are available 24/7 to provide you with unlimited and personalized support. It's cloud-based, so you can easily access built-in reports and sales from anywhere. It's not surprising nearly 50,000 customers worldwide trust Lightspeed's complete POS solutions to grow their businesses.


Lightspeed POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Lightspeed POS Reviews Recently Reviewed!


Works every day. The support is always there.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is simple to use and simple to teach. I have had zero problems teaching new employees on how to use the system in a very short time. That pays for itself.

Cons: Separating boxed items seems unnecessarily too complicated. It probably is just me and might be a phone call away, but I just can't seem to get this step correct.

Overall: Consistent daily use that for software is close to flawless.

It's an amazing software, easy to use, very user-friendly, reports are extremely useful as well!!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The reports are amazing!! You can get very detailed reports related to products, daily, weekly, monthly and everything.

Cons: To set up it's a little bit tricky and somewhat complicated, but not something to die for, you have to work hard to get it right!

Overall: It's my everyday use software in my restaurant

Used this software as an employee at a retail store.

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to learn and straightforward. Love the ease of inventory being added and taken away. Love that it automatically adds inventory for items that are labeled at 0. This is something my current software does not do and it is very time consuming to have to change the quantity before you can process the sale.

Cons: Needs more user friendly tutorials for starting out. We had a lot of issues right at the beginning. The Gift Certificate's are very confusing.

Good System

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that everything is looped together, there are multiply ways to get to anything and makes the features very accessible

Cons: Although the features have alot of ways to get to, it does make training a little harder as everyone has their own way of doing things.

Make sure you know what you're getting

May 04, 2018
4/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Online POS. Set up to be user-friendly, though you'll find it isnt for all aspects. Easy to search items if you know exactly what the description is. Importing item data is relatively simple to set up, but you have to be very careful with it.

Cons: Customer support is horrible. Takes forever just to reach them, and when you do they are usually clueless, and cold. I'm not sure if they're bots or what, but it's unacceptable. The matrix process is very confusing and tricky.

Lacks training and support

May 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not believe a word the sales people tell you.

Pros: Ipad based. We wanted to go to an ipad based pos system and this was one of the ones that was highly touted. Going back and looking at some of the review sites it is apparent that these reviews were paid for by lightspeed.

Cons: We tried to set up lightspeed in our full service restaurant bar. We asked prior to use about support and if it is robust enough to support a full service restaurant. When we got to training they gave my managers and I one hour to train on this system. They did not inform us prior to the training that it would only be one hour. When the hour was up the trainer hung up. We set up another training time. We have a very competent staff who had a lot of useful questions. After 3 attempts to get complete training and setup we realized that this POS is not suited for a full service restaurant. I informed them of this and never put the system in. Well they are still trying to charge me even though we never used the system. Steer clear of lightspeed and don't sign a contract with them. They will not fulfill what was promised and expect payment for nothing. Ripoff for full service restaurants. They should never offer this to nothing but small shops.

Problems from day 1

Apr 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Customer support is 24/7, which is good because you'll need them.

Cons: Pre-use it seemed like it would all be so easy and had so many great features. But then THEY caused problems during import that they still can't fix 5 months later. Also, random untrackable issues cause inventory variances. Reporting is based on random data - some reports access everything (including archived items,) others only active items. There seems to be no rhyme or reason to it.

Good but has gone up in price substantially since I first got it

Apr 27, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use, never had to use customer support. Does pretty much everything I need and more. Like the back office features.

Cons: As stated in the title. I like to system but every year has increased in price by at least 10%, which they don't seem to think is a big deal. I've had it for 5 yrs....so do the math,but I'm not sure if I can find another system for a small business like mine for cheaper though

Pretty good iPad POS

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't have much experience with other POS's, but this one seems to have all the features I need it.

Price is fair, and system is sufficiently flexible.

Support is available on phone and tickets.

Constantly improving

Cons: Would be nice to have more reports. The basic ones are not details enough. Even just a bunch of CSV reports would be nice.

Interface could be prettier, especially on the backend. Everything is edited through tiny windows.

Great POS system - User friendly!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: This is a great system! I've been in retail for over 30 years and this is the easiest by far. It does a great deal for you, it is very easy to use and the support that is offered is outstanding. Thank you Lightspeed for having such a great POS system for retail!

Pros: It has great features, love the cloud based POS I can pull it up anywhere. It is easy to navigate through and if you are not computer savvy it's. okay it is very user friendly

Cons: I would like to see some more reports....Inventory and Profit and Loss. I would like to see a mobile app.

Very easy to use retail software

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lightspeed is a very helpful system for retail companies. It is very convenient and easy to use software. All of the modules/menus are very easy to follow and does not require intensive training for the new users. One very good benefit from Lightspeed is that it allows us to see our real inventory in stores.

Cons: All things are good. So far we do not encounter any major problems using this system. It actually satisfies our needs.

Works great!

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We absolutely love the cloud-based version because it makes it so much easier to access and secure. We know that the reports will be there when we need them.

Cons: It took a little bit more time for some of our team to switch over in their training but overall I have absolutely no issues with this.

The simplicity and ease of Lightspeed's interface saves me time and money.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity Ease of use Functionality Great customer support Seamless transition between different devices. Customizability.

Cons: I'm not sure if Lightspeed offers this, but self-serve kiosks are the future, and it would be great to see if Lightspeed ventures towards this endeavour.

This is all new to me

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I picked up a part time job at a new bakery right up the street and this is the software the owner uses. It seems very easy to work with

Cons: I'm still getting the hang of things with this software. The bakery business is very new to me at this moment

Great Producr

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, easy to navigate. Lots of available fields to make analytics a bit easier. Online system insures that software stays updated.

Cons: Doesnt handle online sales very well - several back office steps are necessary to adjust the inventory for items sold online. Inventory cost is averaged - no way to change that. Reports arent really designed to be printed - have to download to excel.

A great system in theory but not ideal

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I tried this system and ended up wasting lots of time trying to make this work. It was easy to understand but it was also tedious and lacks some key features. I ended up going with another pos since this one was just not working out for us. The customer support was ok but in the end, it was the features that kept me from choosing this system.

Cons: This POS was slow to update and tedious to maintain stock. I found the tax table to be challenging and worried about overselling.

3jsvapes vape shop

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: this is a great system and if you run into an issue there on line help or support gets you up and going fast

Pros: i can use it from my computer so simple to use there cash register it is great that i can check my shop inventory from my home pc or anywhere i am its a great value for the money

Cons: i really don't have any cons it works great the only issue i run into is the cable company i wish it were as reliable as lightspeed por

Long time customer with multiple locations

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would reccomend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.

Pros: The cloud-based platform is very convenient. You can access it from any device with our without a touchscreen and it is very easy to use. This allows us to process transactions from anywhere including events and deliveries. The menus are simple and easy to navigate and training for new employees goes quickly. The service schedule keeps our entire service depatrment on task and the ability to customize the menus makes writing up tickets quick and easy. Also, the ability to view real time inventory at each store, integration to our webstore, and vendor catelogs makes inventory management much easier.

Cons: The transfer inventory feature from store to store is a little clumsy and has created some inventory discrepancies

Quick to learn, but involves lots of clicking.

Mar 15, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick to learn and very user friendly when it comes to sales and inventory searching. Seeing daily reports is also really easy.

Cons: When updating inventory and products there are lots of clicking and some screens save while others do not.

Literspeed is a great product for Precision Bikes

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing I like most about Litespeed is its ease of use. Within minutes I was able to navigate through and print a ticket.

LOVE Lightspeed

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn't answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner!

Pros: We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use.

Cons: The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes.

The most intuitive and useful sales point in the current market our silver company has achieved grea

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: With Lightspeed we have obtained a greater number of sales, thanks to the ease of using the platform all the staff that is destined to carry out any activity within it can do it, since all configuration is always simple and clear when implementing it

Cons: The only fault that we have experienced when using lightspeed is that when we are working with many products it starts to get something slow. Outside of that I do not see any other setback

Overall: Very well point of sale actually the best

OMG I Love this software

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can use in multiple locations. Customer service is amazing. I can upload a lot of items and POS has never been made easier.

Cons: There is nothing to dislike about this software. I enjoy it and I don't know what else I would do without it.

Great Company and Outstanding Product.

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365.

We looked at many systems and settled on Lightspeed. We converted our files and system a little over a year ago, over the Thanksgiving weekend, 2017.

I cannot begin to tell you how happy we have been. The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations.

We have been using it now for over a year and are extremely happy with the product. In fact, we just persuaded our friend who operates a bait and tackle shop to also use Lightspeed.

We highly recommend Lightspeed.

Cons: If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances.

Capterra-loader

Finally a POS system that is easy to set up, easy to use and offers great integration with webstore

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LS is easy to set up and maintain. It offers several great features: employee time management, Inventory management that synchronizes with the online webstore. Great detailed reports and amazing customer service

Cons: Some days system is slow BUT LS sends accurate updates.

Easy to use and extremely powerful

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: So decided to open the coolest concept in Downtown El Paso. A bike boutique cafe. So Podium Finish Sports Boutique & Cafe was born. Our first week we used spreadsheets ( don't ) Then we signed up for shopkeep. ( don't ) shopkeep is a small point of sale that has no versatility. You cant even do a simple layaway or in-house financing. During a trade show at Interbike, I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super affordable. The software is powerful and most importantly user-friendly When I say powerful I mean it. We offer a wide range of athlete gear and supply, a full menu prepared by a chef, every style of coffee you can drink, 6 indoor virtual trainers, a fully stocked bike shop and mechanic and a bike fit studio. We run it all via lightspeed and we haven't even started with e-com yet. We are very pleased with the program not to mention the fast customer service. Our IP address changed...one phone call and they jumped on my computer and fixed it fast. A+

Pros: It can handle a multitude of tasks, retail, restaurant, service, layaway, inside financing, image inventory and so much more

Lightspeed is a very user-friendly and efficient POS system for our store.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and training for new staff. Being able to login remotely to update or check on how things are going at the store, or being able to check on inventory when at the trade shows, etc

Cons: Wish it were easier to get our eCommerce set up in terms of inventory, tag words, etc. Also wish we could customize sort or filter for inventory, and add columns (such as item MOQ's) .

Works well for all our retail needs

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Ease of functionality. We love the work order function! This system will work for many applications. We use special orders, layaways and work orders. You can do on site or off site sales as it is a cloud based system. I would recommend Lightspeed to anyone in retail!

Cons: Need better shrinkage reporting. It takes a long time to get tech support on the phone. We use the chat and call back function often.

Working with lightspeed as been a true pleasure!

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like most about lightspeed is that it talks to our e-commerce platform. For us we are busy retail store and don't always have time to update our site. By having lightspeed retail platform linked to our site makes our life that much easier.

Cons: Overall we don't have many cons with using lightspeed. At this point we would like for the e-commerce platform to be able to link to instagram. Other programs have options where you are able to link your IG page with your website. As of right now, lightspeed does not have that option.

Not good at all, had the system for over 6 months and still haven't used it, NOT user friendly at all

Feb 16, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: I was told over a month ago I would get a call back from someone, must be too busy counting their money to call me

Pros: NONE, the system is not usable. I cant come up with a PRO for something that I cant use and now that I have finaly given up on it I never will I guess.

Cons: The fact that it cost me to high and is not usable, it was sold to me as very user-friendly and I STRESSED strongly that I was not a computer guy. they said no problem for me. Not the case still not using and finally just gave up trying, What a waste of money.

My Lightspeed Experience

Feb 13, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: 1. They have a fast support response team. They won't have an answer for your problem but they will pick up your call. 2.Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do. 3.They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap. 4.Its iPad based, if you need to switch to another IPAD based POS its easy. 5.The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn¿t require much training for younger staff. Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away.

Cons: I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience.

Exceptional - It's amazing what you can do with Lightspeed Point of Sale & eCom

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use (given how flexible and intricate the program is). Browser based for legacy PCs - with multiple browser tabs allowed to easily switch between POS modules. iPad based app for portability to remote sales locations. Even works on smartphones for quick updates and status checks. Cloud based - therefore, access your business information anywhere you are Internet connected. Great support staff - knowledgeable, friendly and insightful. eCom module (additional fee) plugs in seamlessly allows you to sync retail SKUs so that they are public facing via your Lightspeed hosted website. Item sold on-line via eCom is immediately updated to the cloud and reflected in POS (and vice versa).

Cons: While the POS and eCom integration is wonderful, you still must manage inventory on both platforms in order to get the desired results. For example, when new inventory arrives you receive the items through your POS based purchase order. This boosts your inventory and handles new/updated cost, retail pricing, etc., and passes all of this on to eCom. However, you then need to access eCom to update public facing product narratives, SEO related fields, related products, additional category related references, etc.. So, while both programs are great and work together - it will be even better when FULL integration of the two programs is achieved.

Overall: Quick reliable and organized access to: sales, inventory, customer information. A software system that allows me to create POs, send them electronically to vendors, document all aspects of product ordering. A system that provides an eCommerce public facing front-end that is highly customizable.

Excellent Service and good value for your bucks

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how it has a lot of features and everything is pretty much possible to do but you just need to take time to listen to the training.

Cons: It is not really that easy to use or figure things out because of extreme amount of features maybe but, can work more on making it user friendly.

Great POS

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Great system for us. That¿s what we were waiting for!

Pros: Simplicity of the system and great technical support . Fantastic customer service. We will highly recommended to the fellows retailers.

Cons: Price is on the high end . We will see how is going to benefit our retail bricks and mortar store and E-Commerce.

Easy to set up, easy to use

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is very easy for any of my new staff to use to to the visual aspect of the sales. Also easy to set up the products in the administration portion

Cons: I would like the "Search for a customer" to be a little more powerful. I have many duplicate entries for names because instead of searching, staff tend to just "add customer". If a duplicate arises, I would like this to prompt the staff member.

Works at Lightspeed

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So helpful as I'm scaling my bakery business. I like focusing on making nice cupcakes and not on all of the techy stuff.

Cons: It was hard for me to get going with the software but the support team was really helpful. Thanks a billion!

Database structure is the base of the problem

Jan 16, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The look and feel is great. the reliability of cloud based computing is good, plus it interacts with allot of different softwares

Cons: Database isn¿t multi dimensional, so running reports by style is very hard, it takes it more to the unit level which is nice for items that don¿t have different attributes like color and size, or if you¿re skuncount is less then a couple thousand

We love of new Lightspeed POS

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lightspeed is easy to use and has wonderful customer support! Every time I have call for support, they helped solve the problem.

Cons: There is only one label printer that is available to use with Lightspeed and there is no way to import customers from a previous system.

It was worth the try

Jan 05, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: After roll I can recommend this to other people with no doubt.

Pros: It's dashboard look fine and it's easy to use(user friendly). I found most of things I was looking for.

Nothing but bliss from our experience...

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works every day. Customer support is top notch. Ease of use. Friendly , fast service every time you call ( if you ever need to ).

Overall: daily, monthly, yearly financial reports. Faster closing counts. Stock at hand numbers. A few years back the customer service ( the phone center ) was definitely lacking. This issue has been resolved.

Great for my pet store.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For the pet industry they already have tons of catalogs of items from common distributors, this makes setting up a new store very quick and easy. It also helps my employees track down special items for customers that we may not regularly stock.

Pros: It greatly reduces my workload as a small business owner and lets me do a lot of work from the comfort of my home. It also provides absolutely incredible information through their analytics that has already saved me thousands of dollars in the 6 months I've been using that side of the program.

Cons: I do have to have a constant connection to the internet to use it. If I have technical problems with my hardware or connection it can screw things up. Fortunately they have a great iPad app, so I got a cell enabled iPad just incase I have any problems on my side. It also allows me sell at events, so generally it worked out.

very easy system to use. In fact I a very happy with the investment, however I think its a lil high priced for the options.

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: it would be nice if we had less of a cost

Pros: very easy to use very easy to track sales very easy to navigate through the system very easy and efficent to process orders

Cons: over priced for what we paid. I feel that If I dont call on customer support I should have to pay such high prices.

Capterra-loader

Keep it simple !

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very simple to do transactions and rapports. You don't need 24 hours of formation to make rapports

Cons:
But the software can be more flexible for the format of the printable invoice and specially on the work order

Easy to use for one store

Dec 12, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use very functional , allows you to save quotes and complete a sale on later occasion as well as allows you to make reports

Cons: Not ideal for multiple stores We have multiple stores and cant merge these accounts as well as transfer items

This POS is a POS

Dec 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use IF you can get past all the problems which are nearly daily. There really are not enough pros to make it worth listing. Get away from this POS and find a different one!

Cons: I've called dozens of times to get the star receipt printer fixed and usually it's an every week thing.
I had the ecom too but was not able to use it at all. You have to put every item in one at a time. I don't have time for that. They don't offer much help there.
Everytime they do an update I lose data that I have added. Inventory and customers.
Because this system is so dysfunctional I have also lost customers in my store. This company will cost you money and they DON'T TELL YOU UPFRONT THERE ARE NO REFUNDS ON THIS POS.
I managed to get a partial refund for ecom.
Salespeople are as bad as scammers. Lie, lie, lie. They said it will hook up with quick
Books but it won't. You put money on this program and you will wish you didn't.
The upper management even lies.
I have had so many service calls to fix things I have lost count.
This company should be shut down. I'm a small business that opened May 2017 I have no idea what my inventory count is because this system can't even do that.
With the amount of money, this cost me I'm tempted to take them to court. I Wold win.
These people are guilty of false advertisement.
Find your software someplace else and don't get scammed by these liars.

Overall: Benefits were stress, headaches, lost customers, lost money, ripped off, as screwed by liars.

User friendly system, fast and excellent support team, reliable, fast development

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Good team behind!

Pros: The software is very reliable and easy to use. We are no programmers but we could manage to setup our whole webshop of >2000 products. If we needed help, they were always fast available!

A awesome server based system finally gave me to tools i need to run my store from anywhere.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am not a tech savvy person at all nor is my staff and this system has been a breeze to use and teach. I had battles with two other systems before finding Lightspeed both were the same price and were absolutely awful one of them we referred to Rube Goldberg because the multiple steps it took to do the simplest of task definitely an awesome easy system that has everything I have needed for my business and a competitive price.

Pros: The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Cons: some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

Easy learnng curve, for quick launch.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: updates from supplier are not always there.

Pros: Great POS, ease of use, great interface with accounting software, help menu and videos really work.

Cons: Some associates have a harder time learning and need more options in sales process. IE creating a package.

Lightspeed is a great POS solution for an inventory based retail company.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Lightspeed keeps track of just about every aspect of the inventory process and then presents it in just about any report you can imagine

Cons: It seems like the transfer of information in to quickbooks is lumped together in journal entries which sometimes can be limiting.

Overall: Made doing the bookkeeping for my company much easier as all of the information I needed relating to inventory and cost of sales was tracked at every step of the way.

Intuitive interface for modern business

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I changed my retail store to this software when we were one location; we have expanded to two more stores in three states total, and I love that the product grew with the company. It is a great synchronous mastermind behind the scenes!

Pros: The fields are fairly easy to customize, which could be good for a variety of businesses. The software works quickly, on a good internet connection, and syncs very well. The product inventory is also easy to edit, and the invoicing system works seamlessly. I love the minimalist design, which is modern and easy to navigate. The customer records are also great, better than any other database.

Cons: Not a lot of offline features; also lacking a great e-communications/marketing aspect so I have to use other vendors.

User friendly, effective, efficient

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has been a great addition to our family business. The ease of adding inventory into the system and ringing out a customer is beyond what I hoped for. No more paper sales receipts or digging through boxes for serial numbers.

Cons: When an item is not in the database it is hard to add one to your inventory. I do like that LightSpeed will preload vendor item numbers for you but a lot of older items are no longer in the databases.

Terrible.

Oct 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of workaround. We don't need workarounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors. Customer service is of no help. So they will contact development team regarding your problem and nothing gets accomplished.

Bugs and Issues they will not address

Oct 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

Pros: Its basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

Cons: They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion we get the run around about contacting the development team to address the issue or trying to solve it withe some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Mixed feelings

Oct 19, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use. good pricing plans and implementation tools. Easy integration with third party apps and hardware.

Cons: Mediocre customer support at best. Had trouble getting up and running for months. Took very long to respond.

My Lightspeed Experience

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall I think I have made a great choice for our business.

Pros: It has great documentation on how-to-do each part of the website. The customer support staff are very friendly and helpful to the customers. I have chosen to set up the site myself so it has taken a little longer than I previously thought it would. However the support staff has been so helpful. When I have things fully functional it will be an amazing site.

Very friendly fast and easy.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: No

Pros: It is very user friendly. The product so far is very helpful for the liquor store side of the business.

Cons: I haven't found any cons yet. Not that I am saying that there isn't and cons to it. I'm sure any issues I have they will be able to resolve it.

Great for reporting, but customer service slow or unresponsive at times

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Creating and running reports is really easy. Navigating around the system is simple as well.

Cons: Customer service and the tech team can be slow to respond and make needed changes to the system.

Missing Core Component of a POS System

Sep 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Continued evolution and new features being added. Customer service can be good if you hang up on the new people and keep calling until you get someone that is knowledgeable.

Cons: Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles say at 6 you would like the system to trigger an order of 1 case, it will not work. Huge inventory and ordering issues because of this. D- rating with BBB and not even accredited.

Core function of a POS system missing

Sep 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Has many great features and always adding new ones. Customer support is spotty but if you keep hanging up and calling again, you will usually get someone that can help you properly.

Cons: You cannot have or order any items that are not singles through the POS. Meaning if you order any items by the case, the system will not recognize the single case items for re-ordering. This results in a huge mismanagement of inventory and tons of problems ordering.

Extremely weak ecommerce platform, problematic support

Sep 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Cons: The ecommerce platform is a total joke and is in need of a massive UX overhaul. On top of being a pain to use, it has very few options for themes and plugins, which is a quick way to end up with a website that looks terrible and out of date. There is little to no documentation on most subjects, and what does exist is vague and not very helpful. The store search functionality is full of holes, you will regularly have trouble finding items via search, on top of being an absolute mess. There are many other problems, but the real big one is horribly slow support turnaround, which at times is not even remotely helpful.

Lightspeed Retail review

Sep 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Just dont do it there are to many other better options out there.

Cons: Stay away from this company we have data corruption, items being changed automatically and customers missing. We have a discrepancy on our sales tax and luckily caught before the IRS did.

lightspeed retail pos

Sep 15, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: full integration with bike manufacturers and distribution companies. good tracking of inventory. and sales

Cons: not very easy to navigate, hard to set up inventory the first time. to many buttons to push to open register and make a sale

Easy to learn, teach, and implement!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and simplicity Amazingly fast to train new employees on and have them operate the system comfortably and fluently.

Cons: Sometimes lacking in additional features or capabilities. The customer support team is sometimes hard to get on the phone or the wait times are very lengthy.

Easy to Use!

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used this system for approximately 5 years and the team at LightSpeed have continually made improvements. I believe it is a super easy POS to use and the monthly rate makes sense as it is not residing on a single computer. I would recommend and have recommended this product to others.

Pros: Lightspeed is very user friendly. It is super easy to get your new employees trained on this POS. The system is easy to pick up. I also appreciate the ease of creating a purchase order in the system. I can't say enough about having cloud access with this POS system. I can work from anywhere! I use the reports and graphs a lot even though I work with an inventory management system. It seems to give me accurate information for future ordering

Cons: Inventory can be it's downfall. I have spoken with several different retailers and it is consistent about being inconsistent in running totals. I review it weekly just to make sure prior to ordering. I also don't like that the margin is incorrect! One must use a profit margin tool to make sure your markup is consistent with what it needs. Last thing that the system does not have is PO's by category or show inventory assets received in cost and retail. It only shows it in cost which can be cumbersome as our products have several different margins.

Lightspeed Point of Sale and Inventory

Aug 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Lightspeed is a good solution for point of sale in a retail environment. It's also useful for customer database, keeping track of inventory, creating reports to track sales, etc.

Cons: There's needs to be more control allocating products so it does not show as available in inventory if set aside for impending use/sale.

I was really impressed with the functionality and ease of use of the system.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons: Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Overall: We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

Great for our small bookstore

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, Lightspeed has been a lifesaver compared the first POS system I was given to use for my bookstore. I would recommend them!

Pros: User-friendly, intuitive - very low learning curve, clean, easy to read screens, great reports functionality.

Cons: When emailing an order I wish that there were some kind of confirmation sent to my email or that the status would automatically change to from "open" to "ordered". Also, when I am searching through the special order list I would like for it not to automatically go back to the top of the list after every change I make. Sometime I need to make several changes in a row for a particular customer and I would like for my cursor to stay where it is after the change.

Amatuer Hour

Jul 29, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: There purchasing orders need work. If your a store that deals many orders like a convenience, grocery, liquor store etc. This system is not for you. It's unable to track inventory correctly unless your receive the order immediately before it's out on your shelves. The inventory is unable to go negative which makes it a huge hassle to double check inventory constantly. Your restricted to only a couple credir card processors. There are a couple more cloud based systems on the market around the same price range that have been more stable over the years. I would stay away they may be going bankrupt since they all the customers will be switching after this year because of the performance issues of being down so often

Pros: They got a large staff to apologize for the constant outages that occur with there software English speaking customer service Sleek design Mobile Friendly Comprehensive Reporting

Cons: I've had the system for a little over a year now and it has had glitches at least 10 times to where it is unusable and you have to go cash only. Point of Sale systems cannot have that many issues in one year. It's unacceptable.

So far not so good.....the jury is still out.

Jul 25, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: We bought Lightspeed Retail for our shop and bar in London in March. On the surface it all looked perfect for what we needed. Four months on and I'm still undecided as it's still not properly set up yet.

Cons: The biggest issue that I have come across so far (and everybody in my opinion should be aware of this before purchasing the wireless printer) is that you have to have the print receipt function on if you want the cash drawer to automatically open after each sale. If you have the 'print receipt' function switched to off then the iPad won't talk to the printer, which won't talk to the cash drawer. When I asked the support, whether there was a way round this she told me if I don't want to print receipts then I have to open the drawer manually with the key. I just find this incredible! Not only is it a massive waste of paper to have the print feature on all the time, but its a massive security issue for me to have the keys dangling in the drawer all the time. To me it appears that the star printers are out to make a tidy buck on the till rolls, because I cannot believe that there is not the technology to bypass the the print receipt feature and get the printer talking to the cash drawer without printing the receipt

Everything I need for my omnichannel business

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated inventory, ability to have access to numerous reports, able to see cost of items (I was not able to with Shopify), and easy to use.

Cons: It's pricy, but in my experience it is worth it to pay more. Lightspeed has made my life easier, so it's worth it to pay a bit more.

Low start-up costs for a quality product in the Quebec market!

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The low up-front cost of Lightspeed's system was my initial draw, and I'm very happy with the results since. Customer service responds to the few minor problems that I have had, and sometimes our suggestions as to improvements of the software are actually implemented, making you feel as though Lightspeed is interested in providing a quality product.

Cons: While my salesperson was great, I've heard from others that they've experienced pushy or rude salespeople. That, however, is hearsay so I can't put too much weight in it. Every POS system has its problems, but I appreciate that Lightspeed actually seems interested in improving.

Restaurant

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have always found that support is extremely helpful and will even call back to follow up. When their is a Canada wide issue the wait times are longer but it is very unusual for me to wait any longer then 5 minutes.

Pros: The ease of updating information is extremely nice for our restaurant. When it is busy the kitchen does not get clogged up because our servers can print the orders before moving on to the next table.

Cons: We only have a couple of cons: first that the developer has yet to enable two colour printing on the kitchen bills. Second any power surge I need to update the IP address on both printers.

Excellent software for growing businesses.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall the software is amazing and the good outweighs the bad and a tested about 10 different PoS softwares when I was shopping around and none of them encompass everything I have mentioned so i know my expectations are very high....which is why I state again...if they added in these features it would make them industry leaders and really a phenomenal PoS system. (its 90% of the way there for me...just a few more features and if would be the best)

Pros: The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Cons: Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses. 1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day 2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day. 3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates. 4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated. 5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

RUN! Do not use Lightspeed!

Jul 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The only pro to this software is that you can check a customer out and that it does have a website.

Cons: Their sales people lie, customer service is terrible, reports are not accurate & they do not care about the customer!Their sales people will tell you the software does everything you need, but it will not. The amount of work it takes to enter products is beyond ridiculous. You have to enter the same info multiple times to get it to work right. Customer service is a joke. You wait forever & once you get them on the phone they don't even know how to work the software themselves. When your problem gets elevated to someone who is supposed to know about your issue they tell you to call customer service to get help.

Lightspeed Retail and eCommerce

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easily get products loaded into your retail platform and eCommerce all at once! Everything flows from one side to the other! I am able to load hundreds of products in the matter of a day. The eCommerce has everything you can think of for features and uses. They have more than enough options to fit anyone's needs for design options on the website. The retail software is immaculate! They have EVERYTHING covered!

Cons: Make sure you look at the recommended sizes for the pictures on the eCommerce. If you dont use the recommended size or resize your images to that size, the pictures will either blow up way too big to see the entire picture on the website menu or it will be too small for anyone to see. It is VERY picky. But we use Canva and we change the size of the pictures in the matter of seconds and everything is working perfectly. I can post hundreds of products in the matter of a day. There currently is a layaway feature on the retail software but it is not yet available on the eCommerce side yet. They said they are working on it but its not there yet so I cannot say if it is good or not.

Easy-to-use, smooth workflow

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the software is very easy to use and just works. One thing I really like about it is that when I'm putting in new inventory, it will search their database to see if the item has been inputted by someone else so that I don't have to put in all of the information. It's really neat. It will also search local inventory to make sure it hasn't already been put in so you don't have duplicates. One other thing I like about lightspeed retail is making sales. It's just really easy to use, especially when you have a scanner. We use an iMac as our till and it just works really nicely.

Cons: The only problem I've had is when putting in new inventory, if it can't find it in their database or local inventory, it sometimes just displays an error asking you to try again instead of saying it couldn't find it. Which can be frustrating if you try multiple times.

Easy to operate

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You do not have to be tech savvy to know what you are doing. Also, they make the software super easy to navigate and add items to the system.

Cons: The only thing I did not like was that when we reached out for lessons on how to do certain things, the service we received was not good. The woman had no idea how to answer our questions on the session she was teaching us.

Great product

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great system fairly easy to use. Once you are able to talk with a customer service rep they are very helpful.

Cons: I am not very fond of their customer service line. I have never had my call answered before 20 minutes of waiting.

Its the best POS I have ever worked with

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Is easy to use and it responds well and fast. It has great reports. For me it's a perfect solution for a small business that needs a POS

Cons: I can't really think of anything negative about this software but I do think it's not that easy to setup custom menus, but it's not that important cause it's something you rarely configure. What I would like it's that it let's you setup your own document number sequence and also more languages and better templates for documents. They are missing out on a big international market because of this, there are countries that have some regulations on the receipt number and also they need to add some specific things to their documents, required by their government.

Make checking out customers easy

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allowed me to run reports which was what I really liked most. So many options for different reporting options.

Cons: Sometimes the checking out process took a little longer than I would have liked but overall I love lightspeed software.

The best POS we have had in our 91 years in business

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our experience with several POS systems over the years indicates that it is important to understand how a proposed POS system works and what the costs are and what the assurance is that the system will work for us. Time spent in learning how well the POS matches our processes is very important. Fortunately, we took the time to go over our needs in depth with Lightspeed sales and were able to be sure the solution fit our needs before purchase. We are very happy with our Lightspeed product and service.

Pros: We have used Lightspeed Retail for about 5 years and have integrated it with their Webstore ecommerch for 2 years before changing over to Lightspeed Ecom for the past 8 months. Getting POS and integrated ecommerce to work together takes more work than most people realize, so it is important to have technical support available that is willing and competent. We have found Lightspeed to be flexible enough to work with our preferences for POS and ecommerce. And, we have had excellent experience particularly with the Ecom help and also with Lightspeed POS help.

Cons: We have found very few problems with the POS and Ecom products. There is a small rounding issue so that occasionally PO's need to be adjusted by a few cents to match an invoice amount from a supplier. We have almost always been able to get the results we need by calling tech support and telling them what we are wanting to do and getting their suggestions about possible solutions.

Lightspeed doesn't put their customers first

Jul 10, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.

Cons: Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years. My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically. I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available. I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues." So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed. The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.

Couldn't Live Without It

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Access from anywhere, Access from any device, Dialed workflows for service department operations, Seamless inventory management, Stable, Reliable, Performant

Cons: Would really like to see tighter email integration. Ability to fire email templates base on system events. For example: send customer an email to let them know their workorder is completed when the workoder is marked as finished.

This company is all about sales and has no interest in fairness or retaining customers.

Jun 29, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I run a tiny seasonal business for which this system was intended. If someone is unhappy with my service, refunding their money is not always my first approach, but if I know that I've fallen short on service, I absolutely look for a fair solution. I was fine with keeping the hardware originally sent to me and even paying for the time lapse on the software, but to say that all software sales are final when they are the one that set the contract lengths to being with is just shady and downright distasteful. It's not like they put money into developing software just for my company. In fact, any time I tried to get support to help tweak things, their support team seemed more annoyed than willing to help. Stay away from these guys.

Pros: I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks.

Cons: I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class.

Vendor Response

by Lightspeed on October 16, 2017

Hello Clif, We would like to apologize for the service experience you had with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We appreciate the feedback you have given us on our sales and onboarding processes and will be taking it into account in the future to ensure a better experience for other Lightspeed customers. In regards to amending your contract, we would again like to apologize for any confusion or miscommunication. We had hoped the offer we presented and discussed in detail would have allowed us to move forward in your relationship with Lightspeed. Once again, we apologize for your experience and that the decision we reached was not the outcome you desired. We appreciate your understanding, Customer Success Team Lightspeed

DO NOT USE THIS POS

Jun 27, 2017
1/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Overall a good system as it is easy to set up but see the below comment as this has turned me off this company.

Cons: Avoid this system! They use sleazy sales tactics and once you are a customer, they treat you like garbage.

Easy to use, thorough, and great customer support

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is straight- forward, there are countless articles and videos to help through any confusion, and live chat is also available if you still cannot find a solution to your problem. I spoke with customer support NUMEROUS times, and each time, I was given prompt, courteous, professional care that got me pointed in the right direction and back on task.

Cons: I would like to see a more granular means of searching my reports for data. For some of the information we need, it seems the process could be streamlined to make the data more easily accessible.

Furniture Retail

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that I can properly input my inventory into the system and get up to the second updates is great!

Cons: As I know that having a furniture retail using Light speed isn't popular, I expect a few glitches but with the issues that I have, their support team is always able to assist and help solve them.

Thank you customer service!

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I think Lightspeed is an excellent source for retail sources for point of sale and record keeping.

Pros: Lightspeed's customer service is excellent. They're quick and efficient, even through the chat option, which is what I typically use. I've described my problem pretty simply and three times that i've had to contact them, they've solved it very efficiently.

Cons: it would be great if there was a scheduling capability or alerts you could set on products. neither of these things are necessary but would be nice.

I wish we would have switched to Lightspeed sooner!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons: I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Overall: It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!

Great POS

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We've really enjoyed the new system and been very happy with its ease of use and reporting, allowing for me to have a better understanding of the business and how its running and how to improve it.

Pros: I came from an older POS system, but in comparison to that, the ability to create and edit products, search and categorize products and general ease of use has been stellar. My staff picked up on it very quickly with no issues at all. The help in transferring over and importing our inventory was smooth and easy. The reporting is also a huge improvement over my previous system.

Cons: There are a few quirkly little things that could be better in the search system as well as in creating products. But they are all small items that would mainly just make it better, not so much as a fault.

Perfect retail operating system for our small business

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has the basic features and functionality that we need to run our small business with. Easy layout and navigation of the program.

Cons: Minor bugs and issues every so often but is usually resolved quickly if customer support is notified.

An IT Pro's Experience with Lightspeed

Jun 09, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was hired as an IT pro to migrate a customer to Lightspeed. I have just under a decade in migrating large platforms and I have worked with numerous vendors over the years. Based on my experience, you can quickly assess which companies are "Sales Based" and possess no real infrastructure beyond the "Sale". These companies usually have very slick front-end websites, but fall very short when assisting paying customers to actually make use of the service. It is unfortunate that Lightspeed falls into this category. Lot's of promises up front, but obtaining capable support is not possible. Despite escalation and numerous phone calls and emails, not a single return contact was made within a week's time. To be sure, you can get a tier 1 person within usually a day, but they are untrained and are able to answer only simplistic questions. When a request for a supervisor is made or an escalation is requested, communications cease. Compounding this problem is the telephone "Firewall" they have erected around anyone empowered to address even the most basic of concerns. Over a week's time, I have been told supervisors are "Not Available" and will "Call Back" as soon as is possible. A weeks time to return a call to a paying customer is (far) more than sufficient time to allow. Unfortunately, once Lightspeed has your money, you as the customer are "SOL"! As a seasoned professional, it is my opinion that Lightspeed is a poorly run company and shows a troubling and dismissive attitude towards its paying customers. This "treatment" of its clients is well reflected in the reviews here. I am NOT a Lightspeed customer, as I am hired to work between the client and Lightspeed. As an IT professional, watching how this company treats its paying clientele has been disturbing.

Pros: Is very flexible, can be made pretty (if you can figure out the documentation), and does interface with other modules

Cons: The company, the company attitude, and the support it provides to paying customers. The experience during the "Sale" was filled with promises of support and help to move from a new account to a finished "Go-Live" product. Unfortunately, the Lightspeed platform is highly proprietary and therefore, success for most is dependent upon satisfactory support from the company. Here, they fall short of success and short of the promises made. When attempting to work with the company, they fall short again, lacking any of tier 2 or 3 technicians needed to satisfy anything more than a basic question. This leaves so many of the customers without any real ability to make use of what they were sold. This is a company predicated on "Sales", "Sales Pitches" and "Promises", but fails to deliver on what was promised and paid for.

Lightspeed Retail is one of the easiest POS systems that I've ever used!

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software looks nice and it's very user friendly. Updates are made often to keep things getting better.

Cons: Sometimes there are features that are fairly industry-specific and can't be customized to work more efficiently for a specific industry.

Overall: Reports is fairly easy, and it makes overall inventory management easy to use when it's done right. Transactions are smooth and, again, easy to complete.

Lightspeed is awesome!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy & quick set-up with the help of Lightspeed tech support! I love that they can screen share with me and set up all my receipt and barcode printers for me to save me the headache of figuring it out myself. -Inventory management is perfect for the needs of my small retail boutique. I use the matrix function to easily keep track of size and color options. -All of the basic reports included allow me to view my sales and inventory from many different angles.

Cons: -The only small thing I can think of that would save me time is if there were a space while creating a matrix to fill in a manufacture's SKU, rather than only being able to add it to individual items once they are created.

REGRETFULL, and expensive because now I'm looking to change to something else

Jun 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: IOS software, wanted to switch to iPads and mini iPads and also the idea of the cloud was interesting .

Cons: 20 years in business with multiple locations and decided to try lightspeed at one of my restaurants because i consider myself an apple guy.
Worst decision i ever made, for the most part i got the worst dealer ever, where they don't know what they are selling, most of the issues i have had to resolve myself by calling the company direct, and that sometimes is a challenge as well. A year and half later and the system is still not doing what my old system used to do, not able to print certain reports, most nights can't close out the credit cards( most times i pray that i will be able to do it ).
if you own a restaurant this is not a system for you!!!!! simple retail I'm sure its fine, but busy restaurant its just to able to handle all the customization needed.
RESTAURANTS PLEASE DO NOT USE LIGHTSPEED, YOU WILL REGRET IT IF YOU DO.

Overall: None

Ridiculous wait times for technical support, over-priced

Jun 04, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Make sure you have ALL your data ready in a spreadsheet format before you purchase this system. It takes forever to manually enter it. Also, make sure your distributors work with them. Very few of mine do, which means the information it obtains is often outdated and inaccurate.

Pros: Its shiny. It uses ipads, but make sure its not an older model or it wont fit in the over-priced ipad holder. Im guessing the pc version is better. Also make sure you have aplenty of ethernet ports on your router. Each printer for the POS requires its own. Althought they told me that there was a wireless model after I bought the older ethernet version.

Cons: I have literally waited 45-60 minutes several times that I have tried to get an answer to a question. Once you order the system, you will find this company incredibly frustrating to work with.

Wonderful (and so easy to use)

May 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Customer service. Online help plus video training. Astounding quantity of catalogs available. Omnichannel is the way to go. With one inventory for web and store sales, the need to manually adjust it is now gone! Less mistakes. Customer info, ordering, stock, fidelity and gift cards managed in the same interface is a time great saver. Ad the fact that you can access it from anywhere and you have a winning combo!

Cons: French customer service (my native language) while always available, has a response time quite a bit longer than the English counterpart. Reporting needs improvement.

Lightspeed retail

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We switched to Lightspeed for our 3 retail stores about two years ago. Shortly thereafter launched our eCom site as well. We are completely satisfied with the functionality and great customer support. Their first level support is very knowledgeable and solves most issues with one call.

Pros: Features and functionality Customer support eCom integration with Bricks and Mortar stores Value for price is excellent

Cons: No real showstoppers here. I would love to see the addition of eCom integration with multiple store inventory.

May 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: HORRIBLE! They will mislead you to get you into the contract. They do not care about the business or business owner. Their customer service is Horrible. They would rather argue with you than help you and never call back when they say they will. I have been with them for 3 years and would love to get out but they have me locked in for another year and they won't budge. THERE IS NOW WAY TO STOP YOUR EMPLOYEES FROM DOWNLOADING YOUR ENTIRE CUSTOMER BASE AND INVENTORY INCLUDING COSTS, PROFITS, AND MARGINS. Try it. Log in as an employee and click export in the items screen or the customer screen. In two clicks they have your entire business. Managers can not build, send or check in purchase orders without seeing all costs and profits. Unless you plan to always be in store and never have employees alone in the store DO NOT GO WITH LIGHTSPEED. They don't care and will just keep coming out with new items to charge for that should just be ongoing upgrades to their core system such as the new analytics. They have come out with over 4 new items to charge for while not fixing the issue they knew about for over two years. They just don't care.

Pros: Good looking, can be used easily. The software itself isnt horrible it is the service and the fact that they dont care about you or your business and they will not fix major issues within the software

Cons: Customer service is horrible, your employees can down load all items with costs, profit, margin, and your entire customer base and there is no fix and they don't care.

One of the best products on the market

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like the easy inventory tools and the fact that it can create the orders for me when I need them.

Pros: The ability to import to my accounting software and it is very user-friendly. I like the inventory tools that it provides.