Who Uses This Software?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience.


Average Ratings

537 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    Prices may vary depending on number of registers.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lightspeed
  • www.lightspeedhq.com
  • Founded 2005
  • Canada

About Lightspeed POS

Lightspeed Retail POS is an all-in-one cloud-based mobile solution that streamlines the way you serve customers and run your business across locations. Manage your inventory, customers, employees, and sales from your laptop, iPad, or mobile phone! Accept all payment methods and cut down your check-out time in-store & online. Save time by using integrated purchasing catalogs. Make data-driven decisions to grow your business by tracking costs, old inventory and automating low stock alerts.


Lightspeed POS Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Billing & Invoicing
  • Catalog Management
  • Inventory Management
  • Materials Management
  • Order Management
  • Product Management
  • Production Management
  • Purchasing
  • Returns Management
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Warehouse Management
  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management
  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management
  • Catalog Creation
  • Content Library
  • Content Management
  • Cross Selling Functionality
  • Custom Product Attributes
  • Customizable Catalogs
  • Desktop Publishing
  • Pricing Management
  • Product Comparison
  • Search
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Appraisal Management
  • Commission Management
  • Consignments
  • Customer Purchase History
  • Jewelry Design
  • Marketing Management
  • Multi-Store Management
  • Pricing Management
  • Repair Tracking
  • Supplier Management
  • Wholesaler Management
  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Lightspeed POS Reviews Recently Reviewed!


Best Decision I have made for my company!!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features we wanted and needed in or software and love about Lightspeed are: 100% Cloud based solution True Omni Channel environment Streamlined processes Extremely well written software and Knowledge base Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it's just there. Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features A seamless connection to QuickBooks online. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else We had to have 24/7 support The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business

Cons: It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point "have to have the reports add-on" it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection, so you are always connected. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review. We focused on the employee that gets the most stress with their respective job and targeted it first and secondly everyone else and Lightspeed has done this.

Fantastic Inventory Management

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We've been open a little over three years. When we first opened, we explored over a dozen Point of Sale systems including Revel, Shopkeep, Vend, Lightspeed Retail, Square, and several others. We decided on Lightspeed, but discovered they didn't have a clear roadmap for Apple Pay, and so we went with our second choice, Shopkeep. Shopkeep was fantastic for the first year, but as our inventory grew (we carry over 10,000 unique SKUs), it's inventory management features started to feel sluggish, and receiving orders each week started to take a significant amount of time. During our second year, we started reevaluating all the players again, and setup a trial account with Lightspeed Retail. Certain things seemed counter intuitive at first - if we mistakenly created an item, we couldn't simply delete it, for example. This is because Lightspeed Retail strives to preserve all financial and transactional data; since an item could contain a sales history, it can't be deleted. Instead, it's archived, and can be restored to visibility with the click of a button. Over time, we've come to appreciate this feature, and the sheer amount of data that is provided through the system. Inventory Counts can be done quickly - grab an iPad and a bar code scanner, and just start scanning items on your slat wall, shelf, or other display area. When you're done, you can review the counts, reconcile them, and get information on shrinkage, etc. Acquiring product and receiving it is a breeze. We can build our POs in Lightspeed Retail - using trigger points or by simply adding items to an open PO. We can then email that PO directly to our distributor, who processes it. When the items come in, we can quickly receive them either using a barcode scanner, keying in the item counts line by line, or doing a visual confirmation and clicking the "receive everything and do the right thing" buttons. Printing labels with barcodes is a breeze. What really sets Lightspeed apart is their service. I can honestly say that I have no idea how to setup the label printer on our Lightspeed system, because whenever we install a new laptop or desktop that needs access, I simply chat with Lightspeed support and they remote into our system and do the right thing. When we set our printer up the first time, the print was a little too far to the left for my liking. They tweaked the templates on the fly, with me offering help like "No, a little more to the right" until it was done. They're insanely helpful.

Pros: - Excellent Purchase Order Workflow - Easy tool to do inventory counts quickly - (Beta) Import Tool makes it easy to bulk load new items, or update existing ones - Supports custom fields to add additional information to items (Release Dates, for example) - Phone and online support is fantastic

Cons: - May seem pricey if you aren't leveraging all the features - Limited barcode scanner compatibly - Custom fields are not currently searchable

Excellent software for growing businesses.

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Overall the software is amazing and the good outweighs the bad and a tested about 10 different PoS softwares when I was shopping around and none of them encompass everything I have mentioned so i know my expectations are very high....which is why I state again...if they added in these features it would make them industry leaders and really a phenomenal PoS system. (its 90% of the way there for me...just a few more features and if would be the best)

Pros: The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Cons: Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses. 1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day 2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day. 3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates. 4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated. 5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

Lightspeed Retail review from retailer

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We have used Lightspeed Retail for over 2 years now for our seasonal retail business as well as a small wholesale operations that includes manufacturing/production. While small scale compared with many POS users, we have unique and demanding needs and have struggled to find a good software interface. Lightspeed has been a solid performer and worked well for us. We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure - checkout, returns, applying discounts, holding or suspending sales and adding customers. Lightspeed was on time with EMV-certified terminal support by the October 2015 deadline and has worked well with Cayan. Adding products is straightforward. We only use the most basic features of purchase orders and inventory management - we do not rely on Lightspeed to generate orders based on stock but those look like useful features for larger operations. Reporting is comprehensive and makes it easy to track sales and trends and reports are easily exported to Excel. Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call. Follow through on issues has been good and while there have been challenges, problems are resolved in a timely manner. For the products we produce, the "build" function works well to create the pieces from parts in inventory.

Cons: The main unresolved issue I have had with Lightspeed is that it rounds the cost of items to two decimal places. We deal in 100s of pieces that are fractions of a cent and therefore simply cannot track costs. All of these items show as have no cost which is extremely problematic and exponentially so when a piece is created from several "no cost" items. I was told almost two years ago that a fix had been requested by many customers and indeed it was listed several times in the "Lightspeed Ideas" but to my knowledge nothing has been done. If this could be fixed, Lightspeed would be an almost perfect POS solution for us! Also it is spendy. But I guess you get what you pay for.

Recommendations to other buyers: Every business is unique and has unique demands. Even a small business can move beyond the scope of robust software so do your research and start with short contracts. Lightspeed has been great to work with!

Packed with features, with room to grow

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Great reporting, easy to use simplicity. Constantly improving the software, interface, features, etc. It is superb for inventory management. Gift Cards are easy to use, re-use, re-charge, etc. Customer loyalty programs are being integrated, once more are integrated, this platform will be far above the competition. This platform is great for starting small, or large. It has all the features you didn't know you would need. With constant feedback from customers like myself, they are constantly listening and improving the retail POS systems. I know I list quite a few things I don't like, but the software's great qualities far exceed the negatives, which may be phased out sooner or later with updates.

Cons: Cloud based, when it has issues, you are stuck with just an iPad or Computer. Nothing can be done with the systems. No sales, no reports, nothing. The Technology division reports that they are working to improve infrastructure, so I hope that happens before the 2015 holiday season. They are a very popular POS system and are growing very fast. Credit Card readers are subpar with Element Payments, but improving. Plus the EMV card readers are due in a couple of months. I've used both the headphone & lightning connector styles for the iPad. Each have positives and negatives. The headphone card reader wears out if you swipe alot, I swipe approx 25-50/day and its lasted about 8 months and is constant on reading cards. Lightning connector card reader isn't designed to be used while charging your iPad. So if you run 50+ transactions in a day on the iPad, you will need to remove the card reader to charge the iPad mid day, because charging the iPad through the card reader takes so long that the iPad uses power faster than its recharged, so removing the card reader to keep the iPad charged is a nuisance. Also the micro usb charging port on the Lightning Card reader looses its connection like all micro USB connectors typically do with wear. The iPad uses Wifi & Bluetooth all day for the internet and barcode reader, so it drains the power quickly. I may switch to the computer versions for holidays when we are busy and cant be recharging the iPad all the time. When you create your account, be ready to be charged for each employee after you have more than 7 in the system. If you don't keep track of employee sales, times, etc using the system, then a single pin for each sale will work, but if you want to use all the employee tracking features for sales, time, you have to pay for each employee you add to the system after 7 I believe. I use 9-12 employees off and on, so I have to pay for each one for the full year after #7. The employee's should be included in the package price, up to 15, then have a price structure for the next 5, not each one. It becomes more expensive as you grow as a business and want to keep track of employee data. It has no commissions structure. So if you want to give commissions, you have to do that manually with your reporting data.

Recommendations to other buyers: Compare not just the systems hardware, but it features. For the price, its cheaper than REVEL, its far better than ShopKeep. You get all the features included when you use the merchant processor, competitors only allow all features to be used if you use their selected merchant processor, so even though they integrate with say, your existing merchant account, you may not get all the features of the POS system. LightSpeed only offers two merchant processors, Element Payments is the best, and I get to use all the features of the system. Most other POS systems will just try to sell you into an agreement regardless of thought to your business, so ask for a referral. I've given many referrals, and the questions I ask prospective Lightspeed customers shocks them into realizing how great this system can be compared to what they are doing now. Get Referrals, call them and have a list of questions ready for them to answer. Ask them, what was the last problem you had? Will this system grow with your during the busy holiday seasons? How long does it take to learn the system.

Exceptional - It's amazing what you can do with Lightspeed Point of Sale & eCom

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use (given how flexible and intricate the program is). Browser based for legacy PCs - with multiple browser tabs allowed to easily switch between POS modules. iPad based app for portability to remote sales locations. Even works on smartphones for quick updates and status checks. Cloud based - therefore, access your business information anywhere you are Internet connected. Great support staff - knowledgeable, friendly and insightful. eCom module (additional fee) plugs in seamlessly allows you to sync retail SKUs so that they are public facing via your Lightspeed hosted website. Item sold on-line via eCom is immediately updated to the cloud and reflected in POS (and vice versa).

Cons: While the POS and eCom integration is wonderful, you still must manage inventory on both platforms in order to get the desired results. For example, when new inventory arrives you receive the items through your POS based purchase order. This boosts your inventory and handles new/updated cost, retail pricing, etc., and passes all of this on to eCom. However, you then need to access eCom to update public facing product narratives, SEO related fields, related products, additional category related references, etc.. So, while both programs are great and work together - it will be even better when FULL integration of the two programs is achieved.

Overall: Quick reliable and organized access to: sales, inventory, customer information. A software system that allows me to create POs, send them electronically to vendors, document all aspects of product ordering. A system that provides an eCommerce public facing front-end that is highly customizable.

The best POS we have had in our 91 years in business

Jul 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Our experience with several POS systems over the years indicates that it is important to understand how a proposed POS system works and what the costs are and what the assurance is that the system will work for us. Time spent in learning how well the POS matches our processes is very important. Fortunately, we took the time to go over our needs in depth with Lightspeed sales and were able to be sure the solution fit our needs before purchase. We are very happy with our Lightspeed product and service.

Pros: We have used Lightspeed Retail for about 5 years and have integrated it with their Webstore ecommerch for 2 years before changing over to Lightspeed Ecom for the past 8 months. Getting POS and integrated ecommerce to work together takes more work than most people realize, so it is important to have technical support available that is willing and competent. We have found Lightspeed to be flexible enough to work with our preferences for POS and ecommerce. And, we have had excellent experience particularly with the Ecom help and also with Lightspeed POS help.

Cons: We have found very few problems with the POS and Ecom products. There is a small rounding issue so that occasionally PO's need to be adjusted by a few cents to match an invoice amount from a supplier. We have almost always been able to get the results we need by calling tech support and telling them what we are wanting to do and getting their suggestions about possible solutions.

Transferring from Onsite to Retail after nearly 10 years of service..

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, The reps have gone out of their way to make sure that we are well prepared for whatever may come our way. Both the reps follow-through, attention to detail, and never-ending patience have been exemplary.

Cons: There were some aspects of Retail that were told to us as if they were included, but we soon realized many of the benefits of Retail are add-ons (aka cost extra money) and needed to be heavily jerry rigged to work for our specific business. A lot of small yet important issues, like record keeping of outgoing emails with receipts, or the ability to change a purchase after it has been completed. We used to be able to edit invoices on Onsite, and now even an owner, admin or manager does not have that option. Furthermore, if a customer decides to ship their purchase after it has completed, there is no way to alter the invoice to make it so. Or that we cannot use any of the same labels or gift cards that we once used with Onsite. There are just many small things that were not made clear that we would be losing when we moved over

Robust Information Effectively Presented

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Lightspeed's customer support is excellent overall. At least half the time when we experience a problem, it's due to our lack of understanding rather than a shortfall of the product. Their responses are usually prompt and helpful. Also, in almost three years of using the product, we have had virtually zero downtime and have seen nary a hiccup through numerous system updates and the occasional hotfix.

Pros: Tons of valuable information for every product we sell. And in contrast to some other systems that try to pack everything on a single page, Lightspeed Retail allocates product information across a menu of pages so you can quickly navigate to the data you want (and ignore what you don't want). And much of the information is searchable in ways that help our business create purchase orders and determine which products to stock or discontinue. We have been cautious in taking advantage of partnerships available through Lightspeed (i.e., their ecommerce platform and loyalty program), but our recent experience with both of those has been excellent.

Cons: Some aspects of ongoing database management are not transparent to the technically nonproficient user. We have 5500+ SKUs that are constantly in flux, and our list of vendors also changes regularly. Our efforts to clean up the clutter of stale information are not always successful. And some types of searches are not well supported (so far).

Amazing Features! Highly Recommend!

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Lightspeed has the features! I like the integration with the web on the retail side. It seamlessly integrates the our clients stores with the eCommerce site they have. This allows for much better inventory control, and allows to offer the same features as the big box stores. Things like order online, and pick-up it the store.

The lightspeed restaurant edition, is the one the best we have used or offered to clients. We directly tested and used this software looking for issues. We found very little, and nothing to sway from using. The server module which allows for table and waitress management is one of the best I have every used. Allow you to layout your restaurant exactly as you have it. You can even have multiple layouts which allows for if you change arrangements for evening dinning or large parties.

Creating your menu is something that lacks in many software for food service. Lightspeed offers full control over the menu! you can go as deep as you want in what you track right down to the salt and pepper per item. Allows for pictures, ingredients, costs, specials, limited time specials, up sale, add-ons, combo, you name it, it can be done. Highly recommend this software for any size food service business.

Cons: No real cons. They offer updates, the support is there. I would say that the cost per location can add up for multi-location businesses. Overall it is becoming one of the best.

Overall: Recommend to any size restaurant! Its highly scalable and can grow with you. I love the menu creation feature, and how it can do delivery and take-out with no issues, even add to the same ticket. The layout tool is a strong part of Lightspeed. It has every feature to design a solution that allows for the waitstaff to feel they have control over the flow of seating. Highly recommend Lightspeed!

Broad but often shallow

Apr 27, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Lightspeed has a lot of options and is pretty well integrated. The connection between retail and ecom and loyalty in particular is great. Easy to use, easy to train staff on. Support is geared towards shopkeepers that aren't tech savvy. Look and feel of the software is good. The Retail POS has good reporting, good inventory featrures. The Loyalty add on is a great, easy to use program (with some challenges, so make sure you clarify your needs) and well priced.

Cons: The strategy seems to be "offer a little of everything" - but we have found that means broad functionality, but not deep functionality. In the Retail package, several basic retail store based point of sale features are missing, and according to their customer ideas forum are "Not Planned". Lack of fractional items means you can't use it to sell bulk items or anything where you need to enter a fractional quantity like '1.25'. Promotions and discounts are so limited as to be almost non-existent. While you can take simple % or $ discounts, you can't do item quantity discounts (no BOGO, no case discount), no promotional coupons, very limited automated discounting. Support says "let employees manually add discounts or change prices" which is crazy - a great way to increase shrink and sweethearting at the cash wrap. While you can create custom fields, they don't do anything - can't report on them, can't search on them, can't see them in the transaction. After being impressed with the initial demo (the broad functionality led us to believe it was deep as well) and the friendly sales team, we were super surprised during implementation that we couldn't do 50% of the things we needed to do during the actual cash register sales transaction. The ecom side seems to be more complete - it actually does have item/quantity discounts. The only challenge we have had there is lack of support (without paying extra for a third party add-on) for local delivery.

Very Intuitive POS

Oct 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We've been using Lightspeed Retail for close to a year now and have been very happy. My biggest compliment is how user friendly the entire platform is. The system is very intuitive which saves me hours when training a new employee. Any computer-literate person can jump in and figure out the essentials on their own in a matter of minutes. I'm still learning the ins and outs of some of the more advanced settings/reports, but if they're anything like the features I use daily, I suspect I'll be happy with those too. I've had to call customer support several times over the last year, and each time has been a pleasant experience. Most recently, I was on hold, waiting for a representative to pick up. After about 30 seconds, I was offered to have them call me back once one became available. It worked well because I could go back to working on other things. About 20 minutes later, I got the call, the rep immediately fixed one of my issues, then said he'd have our account manager call back to help with my other question (he wasn't able to make the changes I was requesting). Our account manager called back later that day, and after doing some research, got us exactly what we were hoping for. I can understand people's dissatisfaction with being on hold or waiting for someone to call you back. If it's an urgent issue, that would be very frustrating. Maybe we've been lucky, but none of the issues I've had to call about have been time sensitive so it worked really well having them call me back instead of being stuck on the phone waiting for someone to pick up. All in all, we've be very satisfied with their service. Hopefully things continue to improve!

Cons: Honestly, I have very little complaints. Maybe have more support reps so there's no hold time? But I realize adding the extra staff would get expensive quick.

Recommendations to other buyers: Give it a try! I believe they offer month to month subscriptions so there's very little investment.

Apr 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We made the switch to Lightspeed, from Quickbooks, in 2011 during a major expansion of our 1000 sq ft retail clothing store. It was the perfect choice to meet our quickly growing needs for a better organized and more functional way to track inventory, make sales and view reports -- in fact, we really regretted not switching earlier! The easy to use POS screen made training our employees a breeze and ensures that sales data is captured completely and systematically for each transaction -- something we didn't have the ability to do when we were hand-typing each sales invoice in Quickbooks. Plus, the addition of integrated hardware (a barcode scanner, barcode label printer, cash drawer and receipt printer) accomplished even more than faster transaction time and more accurate inventory records -- it made our sales staff seem more professional and our customers feel more comfortable. Inventory tracking is one of the biggest strengths of this software. You can determine how much information you want to enter about each product, depending on what data you want to collect - multiple suppliers and costs, UPC codes, margins, related products and packaging... It was revolutionary for us to be able to know exactly what we have in inventory instead of confusing spreadsheets full of inconsistently described merchandise. We love that we can see detailed information about which products we have on the floor versus what's in storage, that we can quickly compare expenses with profits, and that we can create reorders and customer - specific orders with a couple of clicks. We also added the Lightspeed webstore when we switched to Lightspeed - and we're so happy that we did. We'd tried using several different platforms for an online shop, but kept running into the nagging issue of inventory maintenance since we were listing the same products online that were for sale in our brick-and-mortar shop. Lightspeed provides us with an integrated inventory for both stores, updating our database live, so that we never sell the same item twice. Products are easy to add to (or remove from) the webstore and web sales are easy to track. Plus we were able to do quite a bit of customization ourselves, adding both functionality and attractiveness to the existing template. We'd recommend that if you're going to use the Lightspeed web store, you work closely with a web developer who can help you get the most out of this great feature. Lightspeed customer service has been impeccable. They're fast, kind and very knowledgeable. Plus they really seem to care that you and your business succeed, with the help of their software. We'd recommend that you purchase the Maintenance Plan so that you get instant access to their support gurus. Totally worth it.

Lightspeed POS for Retail and Restaurant

Feb 15, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Lightspeed on both the restaurant and bar sides of our business, moreover, the Lightspeed Retail feeds directly to our eCom site. I especially like that there are a lot of inventory management and reporting features on the retail side, and in a perfect world it should be a perfect tool for managing the physical and financial aspects of inventory. There are lots of different ways to handle customer payments, including credit accounts. We do have a few thousand SKUs, but still, Lightspeed POS still seems to work for us.

Cons: I do not like that the interfaces for retail/restaurant/eCom are not the same. Reporting is relatively intuitive within each branch of the software, but it seems like if you're selling a comprehensive package then you would make them similarly intuitive so that going between different parts of one business is seamless. The Lightspeed Restaurant POS reporting seems a bit flawed to me - it does not offer any sort of till reconciliation information, despite the fact that it asks you to count in and count out your till every day.

Overall: Overall I really do like our Lightspeed POS system, and am glad we use it in our retail/restaurant hybrid situation. I trust that they'll continue to work to integrate them at an accelerated pace.

A great solution that still needs work

Apr 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's incredibly versatile and intuitive; many of our staff were highly adept with it within the first few weeks of implementation. The program opened up a lot of doors for us in terms of what we were able to do with our products, and granted much higher data recovery and trend evaluation than our previous solution. Product creation is smooth and intuitive and the link between Retail and eCom has cut our time in half when it comes to creating new product listings for our web store.

Lightspeed has a few solutions that I haven't come across in any other software in my experience. The capabiltity of creating product matrixes; the ability to easily perform layaways and special orders for customers; the customization options for work flow process are all wonderful additions that have greated increased our business' efficiency.

Cons: There are a few issues with the software when it comes to feature implementation. The program is obviously not designed to be used with a business of our scope and those weaknesses can at times feel nonsensical.

There are many ways in which the Retail and eCom sides seem to be at a disconnect. These are very obviously two separate programs which have been bridged after the fact, but the fact remains that there are still places where those bridges are more cobbled together, or even nonexistent, than they should be.

Great Company and Outstanding Product.

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365.

We looked at many systems and settled on Lightspeed. We converted our files and system a little over a year ago, over the Thanksgiving weekend, 2017.

I cannot begin to tell you how happy we have been. The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations.

We have been using it now for over a year and are extremely happy with the product. In fact, we just persuaded our friend who operates a bait and tackle shop to also use Lightspeed.

We highly recommend Lightspeed.

Cons: If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances.

We Tried Them All: Vend, Shopify, HikePOS, NCR SIlver, Square, BigCommerce, ShopKeep, etc

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Truly the best POS out there, they just get it.

Pros: As a nonprofit it's mandatory we are in compliance with General Accepted Accounting Principles. We have complex inventory logistics with different locations which made finding a good solution, difficult at the very least. Truthfully, if Lightspeed didn't work we would have moved to a mainframe system. What's difficult about the POS systems is that you don't realize everything you need until you've invested so much time. It's either their inventory management, how they integrate with your online platform, how well they integrate with other programs (despite how much they assure you) or how clueless their support. From the beginning, we drilled down with Lightspeed and even refused to sign a year commitment because we were skeptical. But having been with the program now several months you will not regret starting with LightSpeed first or if you're looking for a better solution switching. Their support has a phone (which is rare) and is very well trained. The product really has excellent features that function as they are supposed to and the capacity to grow with you.

Cons: I wish we could have found them earlier, better marketing online would have saved us so much time, money and resources from getting drawn in from other POS systems that continued to come up short.

LOVE Lightspeed

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn't answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner!

Pros: We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use.

Cons: The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes.

Long time customer with multiple locations

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would reccomend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.

Pros: The cloud-based platform is very convenient. You can access it from any device with our without a touchscreen and it is very easy to use. This allows us to process transactions from anywhere including events and deliveries. The menus are simple and easy to navigate and training for new employees goes quickly. The service schedule keeps our entire service depatrment on task and the ability to customize the menus makes writing up tickets quick and easy. Also, the ability to view real time inventory at each store, integration to our webstore, and vendor catelogs makes inventory management much easier.

Cons: The transfer inventory feature from store to store is a little clumsy and has created some inventory discrepancies

We recommend LightSpeed

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using LightSpeed point of sale systems since 2014, and are very pleased overall. We found the program easy to use and adaptable. The dashboard provides many terrific reports for inventory/profit / sales information. The customer service & help desk have always been readily available for questions, and prompt with answers and technical support. They also offer online seminars and learning sessions for retailers. We have not used either the Loyalty app or the Online e-commerce yet.

Cons: We have the odd issue with printing receipts and labels, depending on if we are using the system in Firefox or Chrome. Each web engine has its pros & cons. We can usually sort out printing issues without involving technical support. Ideally, we would prefer specific information on our sales labels, but what we do have will suffice.

Overall: No system is perfect, but we have found LightSpeed has overall exceeded our expectations, and we are very pleased with the program and their service!

Taking over Retail with Lightspeed

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In a sea of POS/Retail Software, it's extremely hard to weed out the good from the bad. After months of research I was confident in choosing Lightspeed for our company. The ease of the retail software and training for sale associates on using the software was the best quality. You don't have to be a computer genius to use this software and even if you are it stands up to that as well. The amount of features the software has is amazing. Being able to track sales and discounts, from customer purchases, the list is long is it's great features, plus the ease and integration for having an online web store.

Pros: Tracking inventory, sales, being able to track employee performances. Integrated credit card terminal and shipping software with eCommerce. Easy purchase order creation, being able to do so many different reports as well as creating them for each store and even broken down by register as well. A great customer service company. The customer service is very helpful and will walk you through any problem or situation.

Cons: There's only a couple, but most people don't mind yet I'm a little extra computer savvy so I don't like that I can not do our own inventory uploads. Also not being able to upload different pricing levels, and wish there was a way to add notes to inventory adjustments as well as download all the created variables for all customer data.

Recommendations to other buyers: If you have outgrown square, or really need a software that you can easily train your employees on Lightspeed is definitely a great choice. The customer service alone is great. They will help you with anything they can without charging you an arm and a leg to talk to them like other companies. If you write your own software then maybe you need something else, but if you need a great Small to Large Business POS software system Lightspeed is your choice. I think Lightspeed is the best choice for cost and features for this level software.

Lightspeed Onsite and Lightspeed Cloud

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of the onsite product was excellent. I uncovered several small deficiencies and Lightspeed support was very attentive to help me develop workarounds. I now use the Lightspeed Cloud retail solution. Support is also excellent for the cloud software. The software is easy to use and intuitive.

Cons: The cloud solution is more affordable but lacks in some of the functionality of the Onsite software. Here are some big ticket items that need to be addressed in future upgrades: you cannot customize product labels. This means if you want to put a UPC code in place of the proprietary p-code you cannot. Information exchange is limited for vendors from the onsite version. In Onsite, I was able to use excel files (.csv or .txt) to add new products or update pricing. This was a very effective tool that has been removed from the cloud iteration. Lightspeed assisted with the initial product download but all new items must be entered individually. There are major problems with the Ipad software linking with the recommended Bluetooth barcode scanner. This is a borderline disastrous situation. The scanner that is recommended from Socketmobile costs over $200. However, it regularly loses contact with the iPad. The only solution is to keep the iPad "awake" at all times or to close and reopen the program every time you want to make a sale. Neither Lightspeed or Socketmobile have a satisfactory solution.

Recommendations to other buyers: The software must be specific to the needs of your retail situation. I used Onsite for a larger retail solution and the cloud software for a small home business.

Can't imagine a better experiance

Aug 20, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: From my first call 8 months ago every person I have spoken with has been so helpful. This may sound like an over exaggeration, but it's the honest truth. From Jason in sales to Jared as my account handler, every one has listened and helped me with a happy attitude and friendly sense of humor. Calls are answered in a timely manner and you never get the "run around" Every person knows what they are doing. I have never worked with a company so well trained and with employees that talk over the phone with a smile on their face!

Cons: On my last phone call to Lightspeed, I was thinking it would be nice to have one point of contact who knew my account...and me because I was calling with a concern about a partner company they work with. I wanted someone who knows me and knows I don't complain. Well Jared (The young man (yes I swear they are all young!)was he. You see, I have taken much longer opening than I though I would and just hadn't gotten to that point yet. So with that said, so far I haven't found anything I don't like. I am looking forward to working with Jared who not only validated my concern, but helped me with another company and my issue was handled by the end of the day.

Recommendations to other buyers: If you are someone who is timid with new technology, don't be while working with Lightspeed. Never has anyone made me feel like I have been inferior or even stupid (and I called for help when all I needed to do was plug in a device but was too chicken to do it without someone there to help me. The young man who helped me understood and walked me through the process with out ever sounding condescending.) During my onboarding call there was a young lady who was in tech support training on the call and she assured me they like it when customers call and ask for help; it's their job to be there for us.

A Consultant's Story:

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A former client of mine called and asked if I wanted to help implement a new cloud-based Retail system called Lightspeed. I thought to myself that "new" and "cloud-based" meant "limited functionality" and "slow-response". Boy, was I wrong - Lightspeed is Light-Years ahead of where I thought it would be! The Business functionality is superb. It covers a wide-range of business types and has many options. It is even "expandable" when it comes to storing extra data which pertains just to your business. It is simple for the small user and powerful for a large company. The "Service before the Sale" is GREAT! They guide you through just what you need. The "Ongoing Support" is a breath of fresh air! Each of my "logged cases" has been addressed in a timely manner (typically on the same call) and the answers were spot on. I've also found that the technology the system is based on is sound, secure and dependable. As a 42+ year veteran of the computing industry, I can say that Lightspeed "got it right" "right out of the stargate"... I am sold on Lightspeed! So much so that it is now a mainstay in my recommendations to clients who are seeking to "improve operations and automate processes". Respectfully, Mark, Owner of Central Operations (We run your computer systems for you so you can run your business!)

Cons: The expression of "having all your eggs in one basket" comes to mind. You must properly design your network so you have a fallback option (such as a cellular data connection) in case of network outages.

Excellent and reliable

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lightspeed has been easy to use from the beginning. (We opened our store June 2017) Adding, modifying or removing merchandise, vendors and pricing is quick and easy. I like that I can see the margin and profit at a glance, as well as more comprehensive data necessary for bookkeeping, etc. I track employee hours and can monitor their clocking in and out. We have been able to make it industry specific to include work orders, and per hour labor charges.

Cons: When we opened our store last year, we were allotted only 3 employee logins in addition to one for myself and my husband. When we added just one more employee, we had to pay as much as adding 5 more employees or adding a "new register location".

Overall: Lightspeed is a robust software solution for our store and e-commerce business. We opened our store in June 2017 and added the e-commerce solution to our website 4 months later. Lightspeed has provided excellent on-going technical support and training. We are able to run our business with all the tools we need, and have not had to "make something" work. It makes us look like we've been in business for over 10 years, and not the under 2 years that we have been.

User friendly, intuitive and great for small businesses

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Customer support is great! They go above and beyond to try and help with any issues. I am super glad that in my search for a POS system that I chose Lightspeed!

Pros: Variety of different aspects pertaining to the needs of my business: POS, reports, inventory management and control, being able to print labels, being able to track all of my activity...

Cons: 1. I wish that I were able to customize it a little more and that what I customize would be searchable. 2. I also would like it if the ISBN numbers would show up on the screen which lists the items I have for order on a particular PO. 3. When email a purchases order it would be helpful if, on that screen from which I hit send email, it would immediately show somewhere on the screen that the order was emailed. Sometimes I get interrupted and when I come back I can't tell if I have actually hit "send email" or not. 4. An option to have a button that would pop open the register from any screen would also be helpful. I say "option" because I realize some companies would not feel safe having it be that easy to open the cash drawer. It would be helpful for us, however.

How Lightspeed will help improve your business.

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's been great, I recommend others to use it. I haven't looked back. No system is perfect but what sets Lightspeed apart is the willingness of the company to gather feedback and look to continuously improve their product.

Pros: With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs. This will not only improve efficiencies but your sales will help you come up with better competitive ideas in your business.

Cons: Their website didn't have video tutorials on how to use their software on the more advanced stuff, but after communicating with tech support within a few minutes I was able to understand and master the interface.

1 year in and Extremely Pleased

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After being with our (old) POS vendor for almost 10 years it was hard to just jump ship and switch to a new vendor. I was hesitant. After speaking with their sales team and they answered question after question, I felt confident. We are now fully integrated with both our POS store and online retail presence. This has been the exact solution we've been wanting for all these years.

Pros: 1) Support, support, support. A product is only as good as the support that's behind it. IMO, we've had issues during the day and at almost 12 midnight where I had to call HelpDesk for support an issue. Not only was a Ticket # created for me, it was followed up with an email, and they made sure that my issue was resolved. This has been worth every bit. A+ in this area. 2) No software to install. So if you want to run this on a PC, laptop, Apple computer, or even Linux ... sure. All you need to do is make sure that you can print (receipts). 3) Ease of use. The online portal is extremely easy to use and navigate.

Cons: 1) If the internet goes down, you are dead in the water. Obviously, because the product is based online. Sometimes when there is an outage in our area we just have to ask our customers to pay with cash or checks. 2) It is pricier. Although I do realize that this is Cadillac, I'm not paying for an old Tercel anymore. 3) Reports. The reports section can be a little daunting and confusing, but once you understand which report(s) you need then getting to it is no problem.

Great Inventory & POS System in One

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great inventory control for single or multi location retailers Excellent and easy to use Point of Sale System Very flexible so that you can fit it into a variety of work processes Excellent support via chat, screen share and phone Syncs with QuickBooks and othe popular accounting software with their Lightspeed Accounting package Report data can be viewed on screen or exported for more detailed analysis.

Cons: Limited user permissions give individual users too much power (they can export data without any way to turn it off). For example you cannot prevent staff from exporting your customer database without turning off their access to look up and add customers to sales, which is a must to really use Lightspeed to its full. This is really a major glaring hole and one they are aware of, but are not in a hurry to fix. We have been using them for 2 years and complaining about this for two years with no resolve or attempted resolve yet. Other than this we really like them, but this is a very large pain point for us and other customers.

Always Improving & Adding New Features

Mar 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Robust inventory management

-Great customer service

-Always improving features

Cons: No real complaints about Lightspeed Retail!

Overall: I've been using Lightspeed Retail for my brick and mortar boutique, Fringe, for over three years now, and am loving it! Their inventory management options are robust and just what I need for a boutique. I love that Lightspeed just keeps growing and evolving to meet the needs of it's customers, and I have recently been in their BETA group for trying out their new integrated Lightspeed Payments. It's great to have the option to run payments directly with my POS system. I have also recently set up an e-Commerce site with Lightspeed. In considering a platform for my e-comm site, my number one concern was having integrated inventory management so my physical in store inventory would always match my online stock without having to make any manual adjustments, and I am very pleased that Lightspeed can offer this feature to help me streamline my business. I'm looking forward to the company's continued improvements and added features.

-Rhiannon Troutman

The Best POS for Niche Entrepreneurs and Businesses!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very in depth and detailed. There are so many functions and fields for data entry, recording, and tracking. It's in the cloud! No backups! Clean and simple, yet so powerful! Technical support is AAA+++! They're the bomb! Can't believe we tried anything else first.

Cons: It is a bit involved for setup and some may consider it "expensive." All I'll say is that you get what you pay for. For every con, other POS have two or three. And for every con, Lightspeed has a workaround.

Overall: Lightspeed came to the rescue when our antiquated, old, no-longer-supported and dying POS system was on the fritz and costing us dearly. They worked with us on implementation and migrating to the new system. They worked with us on payments so that the sticker shock hurt a little less. And when I say they worked with us, I mean they worked with possibly the highest maintenance customer they have ever had. We're an old company that moves slowly and tends to be extremely "cautious" of new technology. Lightspeed was patient. They never pushed, got frustrated, or stopped calling to check on how we were coming. They did several product demos, training sessions, and have spent countless hours on the phone with us helping us get the software and hardware setup and working. They have been with us every step of the way and we now have the POS system of our dreams!

Excellent Customer Service, Reporting Options Useful for Large Consignment Model Business

Apr 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I own Homespun, a boutique in Indianapolis that primarily sells the handmade goods of artists and makers from across the U.S. We largely work on consignment with our artists and have struggled to find a POS system that provides the right combination of reporting functions and inventory options to ease the cumbersome nature of the consignment model, particularly the month-to-month payouts after product sales have been made. We have been in business for almost seven years now and have been using another Mac desktop-based software that entire time. The former system served its purpose for the duration well enough, but we've expanded the shop square footage, increased inventory significantly, added more employees and are planning to add a web store very soon. It was time to upgrade. So, we switched to the Lightspeed online POS for retail and it has been AMAZING. The customer service alone is worth the change. We've had a few small hitches here and there in getting the inventory migrated to the new system and some of the hardware components set up, but the customer service is available 24/7 and is so friendly, patient, thorough, and knowledgeable. The customer service with our last system was more or less nonexistent, so this is a very welcome change. In addition to the great customer service, all of the reporting features I need are there, which is making running a large consignment business much easier. We are very happy with Lightspeed.

Pros: - Excellent customer service, available 24/7 via telephone or online chat - Excellent variety of reporting options - Fairly user friendly and intuitive to use

Cons: - A few small hitches in getting our inventory migrated - A few small hitches in getting our hardware components set up BUT, the customer service team was responsive and patient and helped us resolve both of those issues quickly.

Lightspeed was the right choice for growing my small business

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: One of the main reasons I am happy with LS is because I feel that my business is going to continue to grow and that LS can support that growth. There is nothing worse than setting up and online store and then deciding that you should be using a different platform and having to start over again. I think LS is a platform that is worth committing to and growing your business with.

Pros: Having no prior experience in Ecom or POS systems I am very happy with how easy LS is to use. I feel like I am learning at a rapid rate and building knowledge that will help me grow my current and future brick and mortar and online stores. LS makes me feel like my business will continue to grow and that I will continue to gain knowledge on how to run a small business. The support is fantastic, they are patient and very helpful when it comes to explaining how it all works. I am now able to maintan my Ecom without a web designer.

Cons: Sometimes the ecom templates feel limited and I don't like that you have to pay monthly to upgrade them. There is no LS app for Android.

Easy to Use!

Sep 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Comments: I have used this system for approximately 5 years and the team at LightSpeed have continually made improvements. I believe it is a super easy POS to use and the monthly rate makes sense as it is not residing on a single computer. I would recommend and have recommended this product to others.

Pros: Lightspeed is very user friendly. It is super easy to get your new employees trained on this POS. The system is easy to pick up. I also appreciate the ease of creating a purchase order in the system. I can't say enough about having cloud access with this POS system. I can work from anywhere! I use the reports and graphs a lot even though I work with an inventory management system. It seems to give me accurate information for future ordering

Cons: Inventory can be it's downfall. I have spoken with several different retailers and it is consistent about being inconsistent in running totals. I review it weekly just to make sure prior to ordering. I also don't like that the margin is incorrect! One must use a profit margin tool to make sure your markup is consistent with what it needs. Last thing that the system does not have is PO's by category or show inventory assets received in cost and retail. It only shows it in cost which can be cumbersome as our products have several different margins.

Excellent phone support

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Comments: Opened a bicycle shop in March of 2015. No prior retail experience, avid cyclist. A venture with my son. For 2015 we did not have a POS system. Signed up with Lightspeed in Nov/Dec 2015 and had the system up and running by January 2016. The phone support has been outstanding sometimes long wait times for the next available agent (solution, get up early and call at 5:00am or call late at night-they are truly 24/7) BUT the agent's are knowledgeable and helpful, have found that they will take the time to work through whatever questions we have - they are not on some turn around clock where they have to get you off the phone. This is a Canadian company based out of Montreal I have never experienced any English language issues and that is a major plus. I am unable to say that Lightspeed has a better program than other POS providers-in the retail bicycle world Trek offers a system that is very, very expensive by comparison. The benefits of a POS system make the day to day operation of our shop go much more smoothly. I sometimes wonder how retailers managed prior to when the wizards of smart created the bar code scanner and the computer software to run these systems.

Pros: It makes the day to day operation of a retail bicycle shop manageable. Did not have prior retail experience, did not have a POS system for 1st year of operation and Lightspeed reduced the headaches.

Cons: Really have nothing negative to say. Do not have hands on experience with other POS providers. There was a brief time when the system was not able retrieve some historical data. I talked to Lightspeed and the issue got resolved and has not resurfaced

Best cloud based POS for a FAST growing retail business

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: After many years of running Lightspeed, I am STILL impressed with the product. Lightspeed support is BY FAR the best support system I have ever experienced (with any technology!). Because Lightspeed cloud has such amazing support, it has now become standard procedure for all of our staff members to reach out directly to them with any questions or issues, no matter how big or small. Their support is so comprehensive that I have not had to hire an IT consultant in years and managers can now leave the store without feeling anxious since any employee can call support and get us back on track. Here is what makes their support so great: They are based in North America!!! (we all know how valuable that is!). They answer the phone 24/7. They answer the phone in less than 10 minutes, usually in less than 5. They will call you back immediately. They will patiently guide even the most novice user through detailed procedures. You can actually speak to, and/or email the same person. This person will follow your case through until it is RESOLVED, even difficult issues are resolved in a matter of hours. Rarely does a support issue get held over until the next day. They are actually polite, and easy to talk to.They really seem to care about your business and will even sometimes do things outside of their scope in order to get you on track. There is no single support department ANYWHERE that does all this. Lightspeed was the ONLY cloud based system I could find that could handle tens of thousands of ever changing SKUs with ease. I run a 6,500 square foot pet store, a 1,500 square foot warehouse, four busy check out counters and have 20 daily users. I have yet to be frustrated by this system that runs our business. I actually consider our store "lucky" to have found a POS system that works for us. Most store owners never find their match. Michelle v H BlueCollar Working Dog Los Angeles

Excellent POS for Mac users: we are a retail store

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We can now track our order requests, simplifying our purchase order process; we can review our best sellers, and create necessary reports fairly quickly with the ability to filter the fields we need. The support team is awesome and are very willing to work with us to fix any issues that often are user created.

Cons: We've experienced some bugs in the software, but updates keep coming through which correct most of them. The user manual can be cumbersome at times but with persistence we usually can find the answers we need. I wish there were a way to automatically put in zip codes when an address is put into a customer card; also wish there was a prompt for a duplicate address.

Overall: Inventory control, purchasing, calculating monthly sales tax, reviewing product histories, creating customer lists.

Lightspeed retail and ecom

Feb 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: As a small bike shop, we had the challenge of finding an affordable easy to use, but fully integrated system for inventory and sales. We are into our 2nd season with lightspeed, and we are quite happy with the product, and even added the ecom bundle to our subscription renewal. We are constantly learning new ways to make the product work for us, and help streamline our work from both a sales and service perspective. I don't use the support as much as I should, but have had great experience with lightspeed support on any question or concerns I come up with.

Pros: Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs and they seem receptive to feedback for changes and improvements.

Cons: The ecom platform is great, but has a very retail feeling to it, which I understand is the function. Would love for the platform to have options for a more informative feel and function. Like optional events page, gallery, widgets like weather or trail condition reports etc.

I was really impressed with the functionality and ease of use of the system.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
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Pros: It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons: Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Overall: We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

FamilyLife - POS Administrator

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I appreciate the ease of set-up and making the many necessary changes. . e.g. tax rates, shop names, the various aspects of inventory, etc.

The options for the many different reports meet all of our needs and more.

Cons: Due to the very unique situation we have with so many shops changing weekly, the only thing I really wish was easier is to have the ability to add inventory to all shops simultaneously.

Overall: I am very impressed with the excellence in the Customer Service assistance I have always received from LightSpeed. Whether the need is from our Account Executive, Billing Representative, Tech Support. . . they are always ready and willing to assist or answer my questions.

I also appreciate the way LightSpeed notifies their customers of upcoming updates & issues that are being investigated and completed or resolved.

Recommended

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: I've been very pleased with Lightspeed's capabilities, accessibility & overall functionality. We've been with Lightspeed going on two years now and remain content with our decision. Their reporting and ease of use are my favorite features.

Cons: My main complaint is the price, but after closely reviewing several other options when shopping for a POS system it was clear that you get what you pay for in this realm. Do be prepared to be patient getting customer support once you're a customer - there's always a wait, but once you reach someone, they have spectacularly friendly & knowledgeable representatives.

Overall: I needed a solution that allowed me to run reports and see what was happening at any given time remotely, which Lightspeed allows for.

A awesome server based system finally gave me to tools i need to run my store from anywhere.

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: I am not a tech savvy person at all nor is my staff and this system has been a breeze to use and teach. I had battles with two other systems before finding Lightspeed both were the same price and were absolutely awful one of them we referred to Rube Goldberg because the multiple steps it took to do the simplest of task definitely an awesome easy system that has everything I have needed for my business and a competitive price.

Pros: The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Cons: some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

Easy to setup, use and great customer service.

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's convenient, they have everything all in one place to streamline the business. And if it doesn't come with it already, they have apps and ideas to integrate.

Cons: The only thing that is a little irritating is having to put inventory in twice. It doesn't take a huge amount of time if you are a reseller and can use their upload catalog from vendors they already have information for. But I either make and sell my own and have to put it into inventory - save, print label and get back into inventory to enter the UPC that prints on it. If it's an inventory item from a wholesaler then I have to input it and just enter their UPC on their tag and print and it's fine. But it seems a bit repetitive, but am told they are working on it.

Overall: I researched POS for a while and really liked Lightspeed, but didn't want to pay the price. I got a cheap POS for the first 6 months and quickly outgrew it. Along with that came some headaches that I'm still working out because of our line of business that the cheaper POS didn't accommodate. Wish I would have just went with Lightspeed in the first place and started right.

Intuitive interface for modern business

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I changed my retail store to this software when we were one location; we have expanded to two more stores in three states total, and I love that the product grew with the company. It is a great synchronous mastermind behind the scenes!

Pros: The fields are fairly easy to customize, which could be good for a variety of businesses. The software works quickly, on a good internet connection, and syncs very well. The product inventory is also easy to edit, and the invoicing system works seamlessly. I love the minimalist design, which is modern and easy to navigate. The customer records are also great, better than any other database.

Cons: Not a lot of offline features; also lacking a great e-communications/marketing aspect so I have to use other vendors.

Lightspeed is the best!

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: A POS system can make or break your company. Lightspeed has paid for itself easily in the first 6 months of using it.

Pros: As a small business we've been through several POS systems and you would think that for what you pay it would do everything you need it to. How wrong we were! That is until we found Lightspeed. Lightspeed has by far the most useful features, most flexible platform, best ease of use and integration, and best technical support of any POS company we have ever experienced. The reporting is truly customizable, intuitive, and complete which was a really big help for us. If you can't collect the data, you can't use it to your advantage! Lightspeed makes analyzing our business way easier and it takes minutes rather than hours to figure things out.

Cons: The only thing we've experienced is a snag with transferring inventory that is a special order from one store to another store. Other than that, they are constantly updating and adding features and the program is nearly flawless.

Mar 05, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I discovered LightSpeed a little over a year ago while researching eCommerce platforms. I downloaded the demo and was quickly impressed with the depth of the workflows and system integration with both mobile devices, eCommerce and multi-store capabilities. I decided to take a deeper look, attended a certification camp and eventually became a LightSpeed Reseller. For the last year, I've built a business based completely on providing LightSpeed oriented point-of-sale services. Our clients are drawn to LightSpeed as total business solution that just works. The interface is clean, intuitive, easy to navigate and provides everything you would expect from Mac based software. Looks and feel aside, the true value of LightSpeed are the integrated workflows that allow businesses a great deal of control. Bottom line, response from our clients is that LightSpeed saves them time and money. LightSpeed isn't the perfect platform for every business, but it's a great platform for most. It provides a open API and their eCommerce component is open source, so with the help of a great reseller and/or developer LightSpeed is highly customizable, which makes it's a very flexible platform to use as your business grows. LightSpeed offers excellent customer support and their senior staff works very closely with the reseller network to ensure end users are receiving quality services that meet their standards. Compared to other systems such as Quickbooks, MicroBiz and Retail Pro, LightSpeed is a definite step up. With that said, there are minor quirks that can be found in the software depending on your type of business. These are not bugs, just features that need a little more polish and attention. The stability of LightSpeed and the organization as a whole is what convinced us to build a business around the software. While a lot of resellers sell multiple POS systems, we believe completely in just one. The demo is free and there are talend resellers all across the country. If you are serious about finding a next generation POS system, LightSpeed is a definite choice.

Support, support, support!

Jan 31, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I have been using Lightspeed for several years now in my retail business. The support I receive is fast, consistent and extremely helpful! The software is flawless and easy to use but when you do get into a pinch, you are just a chat or phone call away from help. Even my account executive, Jeremy, is always there for me. He checks in, sends me emails for updates and add ons, and makes sure I have the best team for any training I need!

Cons: Unfortunately, this system is not the cheapest in the market, but well worth the investment. I cannot imagine using a different POS system.

Overall: I have had a wonderful overall experience with Lightspeed! I would highly recommend it for any retail business!

Capterra loader

From Implementation to working in Remote locations, effortless and efficient.

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros:

Ease of set up and Use Portability Inventory Management Interface Customer Support times/response Credit Account Management Individual log-ins for staff for performance tracking Excellent Reporting

Cons: Receipt Customization would be nice Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise.

Overall:

Lightspeed was very easy to implement, it's cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and effcient, and has helps us to

increase the level of customer serivce and experience in our store and at Trade Shows.

- Sean Craig Senior Manager of Corporate Credit Factors Group of Nutritional Companies ltd.

Great Service and an Evolving System

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We are a unique business that operates like a retail store but also does contracted work. it was hard to find something that could handle this, albeit it's not perfect but for this combination, it is better than anything we've found

Cons: Over the years we have found things we don;t like but things are "fixable" or have a "workaround". this is were Lightspeed's customer service is great, providing you with avenues to further customize their software

Overall: We have streamlined our online sales along with or physical inventory and it has really freed up time for us to be able to explore other avenues of revenue. All while giving our guys out the field a better grasp on what's in the store and easy access to stock and price information.

I wish we would have switched to Lightspeed sooner!

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons: I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Overall: It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!