--- title: "Lightspeed Retail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lightspeed Retail Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more." source_url: "https://www.capterra.com/p/120491/Lightspeed-Retail/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Lightspeed Retail Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lightspeed Retail ## What is Lightspeed Retail? Future-proof your retail business with Lightspeed EPOS and its features like contactless payment, omnichannel loyalty & advanced eCommerce solution. Manage your inventory, customers, employees, and sales from your laptop, iPad, or mobile phone! Accept all payment methods and cut down your check-out time in-store & online. Save time by using integrated purchasing catalogs. Make data-driven decisions to grow your business by tracking costs, old inventory and automating low stock alerts. ## What is Lightspeed Retail used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 973 user reviews Reviews sentiment Positive 76% Neutral 6% Negative 17% Pros & cons Streamlined daily operations Remote access and data security Frequent technical glitches Restrictive payment processing options Starting price $109 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightspeed Retail?[Manage this product listing](https://www.g2.com/products/lightspeed-retail/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed Retail 4.0 (976) VS. [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $109 Flat Rate, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (969) Ease Of Use 3.8 (733) Value For Money 3.8 (777) Value For Money 3.6 (686) Customer Service 3.9 (913) Customer Service 3.6 (708) ## Lightspeed Retail alternatives [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (296)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) ## FAQs about Lightspeed Retail Overview ### What problems does Lightspeed Retail solve? Lightspeed Retail solves inventory inaccuracies and disconnected store-to-online sales by synchronizing stock, purchases, receiving, and product data across physical locations, webstores, and mobile events. It also organizes special orders, work orders, customer records, employee time, and sales reporting. Retail owners, store managers, service departments, and frontline associates benefit most. Answer based on 636 reviews Overview ### Which roles and teams benefit most from Lightspeed Retail? Lightspeed Retail is most used by retail owners, presidents, CEOs, and founders who oversee sales performance, inventory, and business reporting. Store managers, general managers, and operations teams use it to manage daily transactions, stock levels, and staff activity. Sales associates and office staff rely on it for checkout, customer records, and administrative tasks. Answer based on 882 reviews Overview ### What company size and industries is Lightspeed Retail built for? Lightspeed Retail is built for small retailers and restaurateurs, with 95% of reviewers from small businesses and retail representing 48%. It also serves apparel and fashion businesses (10%) and sporting goods sellers (6%), while midsize and enterprise organizations account for 3% and 2% of reviewers. Answer based on 976 reviews Features and Usability ### What are the key features of Lightspeed Retail? Lightspeed Retail includes inventory management and inventory tracking for checking stock levels, making adjustments, and locating items. Its point of sale (POS) supports client checkout and payment processing by payment type. Sales reports offer filters and item-sales data, while purchase order management supports ordering, receiving, and product availability checks. Answer based on 71 reviews Pricing ### How much does it cost and what fees or limitations are included? Lightspeed Retail starts at $109 per month for Basic, with Core at 179 and Plus at 339, each including one register. A free trial is available. Reviewers describe the base price as high for some businesses and report that add-ons such as analytics, ecommerce, loyalty, and extra registers can raise costs. Answer based on 178 reviews Integrations ### Which third-party tools and platforms does Lightspeed Retail integrate with? Lightspeed Retail integrates with over 70 third-party tools, including Shopify and WooCommerce for ecommerce, Mailchimp for customer communications, and Xero and QuickBooks Online for accounting. Its catalog also includes 7shifts, Adobe Commerce, Google Ads, and Cloudbeds, supporting retail, workforce, marketing, and hospitality workflows. Answer based on 116 reviews Getting Started and Support ### How easy is it to onboard and train a team on Lightspeed Retail? Lightspeed Retail is generally easy for frontline staff and nontechnical users to learn, with reviewers often reporting quick adoption of checkout and everyday inventory tasks. Live online sessions, webinars, documentation, and videos support self-paced training. Administrators may need more time for setup, reporting, integrations, and advanced configuration. Answer based on 109 reviews Getting Started and Support ### What customer support options does Lightspeed Retail offer, and how do users rate the experience? Lightspeed Retail offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support staff as knowledgeable, patient, and helpful, with useful articles and videos. However, experiences vary: some report long phone queues, slow follow-up, and unresolved technical issues. Answer based on 449 reviews Security ### How does Lightspeed Retail handle data security and access control? Lightspeed Retail uses Mac OS and a cloud-based platform that reviewers describe as easier to access and secure, with dependable report availability. However, access controls have reported gaps: user permissions may allow staff to export customer data, and restricting exports can also block needed customer lookup and sales-entry access. One reviewer also flagged cash-drawer key handling. Answer based on 10 reviews ## Who uses Lightspeed Retail? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily operations 93% positive reviews out of 107 Most reviewers find ease of use reduces training time, simplifies tasks, and supports efficient business management. Frequent technical glitches 68% negative reviews out of 190 Most users report bugs and issues, including system crashes, slowdowns, unresolved errors, and delayed support responses. Sarah C. Director, 2 - 10 employees. "We have actually found the system to be slower than before and with many glitches with stock deduction and control." Remote access and data security 93% positive reviews out of 58 Most reviewers describe cloud-based system as enabling remote access, real-time updates, and automatic data protection. Restrictive payment processing options 69% negative reviews out of 108 Most users comment payment processing is limited, with forced provider choices, extra fees, and unreliable hardware. Giuliana F. co owner, 11 - 50 employees. "Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing." Intuitive navigation and layout 90% positive reviews out of 41 Most reviewers indicate navigation is straightforward, with clear menus and easy training for new users. Challenging contracts and refunds 76% negative reviews out of 91 Most reviewers report contract and refund issues, citing misleading terms, rigid agreements, and delayed or denied reimbursements. Anonymous User Director, 11 - 50 employees. "Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets." ## Features AI summary Based on 1,708 Retail POS System reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) Lightspeed Retail supports all three of the features reviewers rate most highly: **Inventory Tracking**, **Point of Sale (POS)**, and **Credit Card Processing**. Together, these capabilities help businesses keep stock levels accurate, complete transactions efficiently, and accept payments reliably, allowing teams to manage day-to-day retail operations with greater speed and control. Inventory Tracking 4.0 (34) 64.71% of 34 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Point of Sale (POS) 3.5 (40) 65.00% of 40 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Credit Card Processing 3.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Accept and process credit card transactions Electronic Payments 3.0 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Activity Dashboard 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Inventory Management 3.2 (117) 57.26% of 117 reviewers that rated this feature as important or highly important With this capability, you can track, reorder, and manage inventory across locations. Some users say it’s easy to add items and monitor stock, but others report integration issues with Shopify, complicated workflows, and occasional glitches or syncing problems. Lightspeed Retail 111 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Bakeries: Software used by Bakery shops and services - For iPad Devices: Operate/access software on iPad Devices - For Jewelry Stores: Specifically for jewelry store management - For Liquor Stores: Software designed for use by liquor stores - For Retail: For Retail Stores - For Small Businesses: Designed for small businesses - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: With this capability, you can track, reorder, and manage inventory across locations. Some users say it’s easy to add items and monitor stock, but others report integration issues with Shopify, complicated workflows, and occasional glitches or syncing problems. - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitting: Group and package individual but related items as one package set - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketplace Integration: Integration with third-party marketplace software - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reordering: Accept and track repeat orders - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales History: Information about revenue from sales of a particular product in the past. - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Lightspeed Retail gives you fast, detailed sales reports with customizable filters and timeframes. Reviewers appreciate the variety and clarity of reports, but some say advanced analytics require extra payment or third-party tools, and setup can be unintuitive. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Serial Number Tracking: Track and assign specific serial numbers to products - Shopping Cart: Checkout of online store - SKU/UPC Codes: Internal and external product tracking codes - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.9 (967) 3.9 Based on 967 reviews ## Pricing Value for money 3.8 (777) Free Trial [View pricing plan details](https://www.capterra.com/p/120491/Lightspeed-Retail/pricing/) Basic $109.00 Flat Rate,Per Month It includes: - Retail POS - Integrated Payments - Inventory Management - Access supplier catalogs - Onboarding and professional service options - 24/7 Chat Support Core $179.00 Flat Rate,Per Month It includes: - In-store loyalty - Advanced sales, staff and inventory reports - Accounting, ecommerce and marketing integrations - Built-in Lightspeed eCommerce - Mobile Scanner App Plus $339.00 Flat Rate,Per Month It includes: - Custom reporting - API access - Workflows - Custom User Roles - 24/7 Phone Support Value for money 3.8 (777) 3.8 Based on 777 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ Homebase](https://www.capterra.com/p/153076/Homebase/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (913) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (913) 3.9 Based on 913 reviews ## User reviews Overall rating 4.0 Based on 973 reviews Filter by rating Counts reflect reviews available in this feed. 5(542) 4(193) 3(64) 2(40) 1(134) Mentioned topic Recent reviews first, then most helpful RE Reviewer Accountant Used the software for: 1-3 years ### "Love Lightspeed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 9, 2026 I overall love this product. It is well worth the money spent, and it was very easy to learn how to run it for sales, as well as the background on reports and billing. Love that you can mass add quantities when you are reconciling inventory and Pros The pros of this product include great security features, such as a PIN for each employee to log in to their own till. It is a great value for the money. Managing inventory is really easy to track, and entering new inventory is clear and straightforward. Receiving payments with the product is really good, as you can set it up to receive any kind of payment. The payment process is really easy, with no hassle getting it done. The invoicing feature is one thing I really love: you can charge to an account, the steps are very easy, and it also gives you the option to invoice. Customer support is available to chat in the chat box when you need them. Cons The only con I have for this product is that they do upgrades without letting you know, and sometimes they are not always able to resolve your issue, so you have to work with your representative, who, by the way, does not reply in a timely manner. So you are just sitting there with the same problem until they get back to you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dirigeant Used the software for: 1-3 years ### "A fuir si vous cherchez un partenaire " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 4, 2026 J'ai eu l'occasion de tester plusieurs logiciels de caisse, au delà du fait que cette société est américaine et qu'elle nous soumet au bon vouloir de son gouvernement qui peut bloquer toute notre économie en 1 clic, il s'agit surtout d'un système qui ne prend aucunement en compte le besoin d'accompagnement des restaurateurs, tout est figé, on ne peut joindre personne en cas de problème, ils ont la main sur votre commerce et vous n'avez aucun moyen de pression s'ils ne vous répondent pas. Vous êtes prisonniers de ces gens et votre seul recourt c'est de discuter avec un bot qui ne comprend absolument rien à ce que vous lui demandez. Poser lui 3 fois la même question, vous aurez 3 réponses totalement différentes. Parlez lui de ticket Z et vous le verrez fumer parce qu'il ne sait même pas de quoi il s'agit, amusant pour un logiciel de restauration... A fuir sans hésitation Pros Si vous n'avez rien à leur demander, tout va bien Un service de pourboire intégré que les employés apprécient Cons Tout le reste est catastrophique, bots qui ne comprennent rien, ticket Z introuvable, SAV absent, logiciel inadapté à la restauration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Stay away from them " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 No service, no support then extra charge without reason for no service just for penalty. Stay away from them Pros Market leader, works well when you don’t need support, customer service is almost inexistent. Used to be good Cons Absolutely unacceptable predator To overcharge outside of contract for unwanted un-needed services. Unlawful company, stay away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer co owner Used the software for: Less than 1 year ### "Lightspeed Deception" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 2, 2025 I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. Pros What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. Cons Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Best POS for small businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2019 One major benefit is how easy my ordering is with their PO system. Pros I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed! Cons Lots of different options so it takes a bit to determine what you need to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Freelancer Used the software for: 1-3 years ### "The Point of Sale solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2021 Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well. Pros I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks Cons A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pres Used the software for: 3-5 years ### "Extortion!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 5, 2025 Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. 3 months to get a response from the tech side (I wish I was exaggerating). Pros Fairly functional, but they'll make changes with no regard to how it affects your operation, putting your register & receiving department in turmoil at the worst times. Cons Extortion! A sudden "policy change" and now we're getting a additional $400 per month charge on top of our subscription fee until we switch to their merchant card service. \`Wonder why it's so hard to leave a review for Lightspeed? I had an issue with the POS service - it took 3 months just to get a response! Use ANY other POS service! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Sr. Analyst Used the software for: 3-5 years ### "Best POS System in the Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size. Pros I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best. Cons I don't have any comments for this section Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Restaurant manager Used the software for: 3-5 years ### "Most complete and easy POS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 17, 2020 Very easy to use Pros It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too Cons Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director Used the software for: Less than 1 year ### "Not compatible with existing WooCommerce / Terrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 17, 2023 A true business interruption costing us significant time and money! Pros It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft Cons Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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