# Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Lightspeed Retail Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews ED Erin D Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If you’re unhappy with Lightspeed, trust me, you’re not stuck.“ July 20, 2025 ES Elissa S OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine.“ October 22, 2025 CT Carleton T AdminRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock.“ December 7, 2024 JW Jeff W CEOHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed invoices did not match bank account inputs due to when the eftpos fee is attributed.“ August 15, 2024 TA Taryn A Business Operations SupervisorConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I like how all your reports are in one place and you can easily find the information you need by filtering the reports.“ August 12, 2024 ES Elissa S OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail POS subscriptions.“ October 22, 2025 AB Amile B AdministratorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It helps to give you a better view and analysis of your sales reports.“ March 5, 2025 GF Giuliana F co ownerRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing.“ September 28, 2025 ## Showing most helpful reviews Showing 1-25 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve J. Owner Retail Used the software for: 2+ years ### "A great all-inclusive system" January 20, 2021 5.0 Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. Pros Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two. Cons There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders. Alternatives considered [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Reason for choosing Lightspeed Retail When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change. Review Source VR Verified Reviewer Freelancer Telecommunications Used the software for: 1-2 years ### "The Point of Sale solution" January 7, 2021 4.0 Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well. Pros I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks Cons A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Lightspeed Retail We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out. Review Source AD Andre D. President Retail Used the software for: 2+ years ### "Stay away from them " June 17, 2025 1.0 No service, no support then extra charge without reason for no service just for penalty. Stay away from them Pros Market leader, works well when you don’t need support, customer service is almost inexistent. Used to be good Cons Absolutely unacceptable predator To overcharge outside of contract for unwanted un-needed services. Unlawful company, stay away Review Source Jessica F. Owner Retail Used the software for: 6-12 months ### "Best POS for small businesses" September 4, 2019 5.0 One major benefit is how easy my ordering is with their PO system. Pros I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed! Cons Lots of different options so it takes a bit to determine what you need to use. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Lightspeed Retail Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides. Review Source Rosaline L. Restaurant manager Food & Beverages Used the software for: 2+ years ### "Most complete and easy POS" September 2, 2020 5.0 Very easy to use Pros It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too Cons Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler Alternatives considered [Moka](https://www.capterra.com/p/199872/Moka/) Reason for choosing Lightspeed Retail It has more usable function, example: in moka you cannot make sub recipes whilst in lightspeed i can. So we do not need to reinput every single sauce ingredients on different dishes that use the same sauce Review Source LF Lena F. CEO Retail Used the software for: I used a free trial ### "The WORST CUSTOMER SERVICE" June 9, 2022 1.0 If your thinking of using Lightspeed, skip the hours of frustration and go straight to Square or Shopify. The customer service is the worst I’ve ever encountered, and I work in customer service. The sales rep I was assigned was dishonest, unresponsive and incompetent. I literally spent hours trying to make things work. I asked on numerous occasions to be sent to someone else and the company could not seem to do it. I asked to speak to his manager, and was referred back to him. It was the most bizarre and frustrating experience I’ve had in 13 years as a retailer. Pros I liked the idea of all the integrations Cons Terrible customer support. There was no way for me to really evaluate the functionality of the software bc of this Reason for choosing Lightspeed Retail I didn’t. In the end I abandoned the idea after weeks of trying to make it work and switched to Square. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I thought the more sophisticated inventory management would be helpful Review Source Response from Lightspeed June 10, 2022 Hi Lena, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce Nerissa L. Managing Owner/ Store Manager Retail Used the software for: 1-2 years ### "Great for Retail" September 29, 2022 5.0 Pros We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably. Cons None that i can think of. Lightspeed has been great for our business. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Lightspeed Retail Better in inventory management, control and audit for Lightspeed Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Better in inventory management, control and audit for Lightspeed Review Source VC Veronika C. Owner Restaurants Used the software for: 1-2 years ### "POS for New Restaurant Owners" November 5, 2019 5.0 Never had a system this advanced before. I keep trying to implement more features to benefit the daily running of our restaurant. Pros Easy to use and set-up. Customer support is great. You are always talking to a real person and they always answer your questions or solve your problems. Cons There have been a few bugs every now and again. I would have liked some more one on one time when setting up our system. Alternatives considered [Lavu](https://www.capterra.com/p/118828/Lavu/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/) Reason for choosing Lightspeed Retail The weren't pushy. They let us decide. There was always someone there to talk to. Webinars were great! Review Source MW Max W. Manager Retail Used the software for: 1-2 years ### "Pretty easy to use and does what I need" May 28, 2025 5.0 Pros Nice for keeping track of stuff in the shop, and doesn’t take too long to figure out. I liked how fast you can ring things up when it's busy. Helps the day move along better. Cons A couple times it lagged when switching screens but nothing major. Still worked fine in the end, just made me wait a few extra seconds here and there. Review Source Response from Lightspeed June 25, 2025 Thank you so much for taking the time to share your experience! We're glad to hear that Lightspeed Retail is helping you stay organized and keep things moving quickly during those busy moments—that’s exactly what we aim for. We appreciate your note about the occasional screen lag. While we're happy it didn’t majorly impact your workflow, we’ll definitely keep this in mind as we continue optimizing performance. Thanks again for choosing Lightspeed. We're here if you ever need support or have suggestions—we’re always listening! —The Lightspeed Team HN Heidi N. Owner Retail Used the software for: 6-12 months ### "Will NEVER recommend" July 8, 2025 1.0 November 2024 sent an email of 'needs' that are required to sign on. All of them were available. Now June 2025 and getting ready to go live (as our busy season started in April) and find out that one of my requirements cannot be done. One that is non-negotiable nor a work around available. Hundreds of hours wasted and no one will return my email with a request for refund.... Pros Not able to use after paying for 9 months to get set up - nothing good to say. Lots of fake promises Cons Lied to from the start and now will not return my email with a request for refund after proof (emails saved) were sent. Review Source NK Nathan K. Marketing Manager Sporting Goods Used the software for: 2+ years ### "Lightspeed is among the best POS platforms for growing businesses" September 17, 2019 4.0 Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us. Pros The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store. Cons While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Lightspeed Retail We prefer that Lightspeed POS is a cloud-based system that can run on a desktop computer as opposed to Revel's iPad operating system. Also, Lightspeed offered greater flexibility in selecting merchant solutions like payment processors and credit card transaction equipment. Review Source AD Andrew D. Manging Partner Apparel & Fashion Used the software for: 1-2 years ### "Packs some punch among the punchless" December 28, 2020 4.0 We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality. Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale. Pros Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included Cons Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur Alternatives considered [Retail Pro](https://www.capterra.com/p/164131/Retail-Pro-9/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Most cloud POS seemed geared for start up or micro retail. Lightspeed had the best blend of power needed to handle a sizable company as well as the agility to be cloud based and utilize mobile platforms. The ability to have an integration with Shopify as well as the integrated customer support was the perfect nudge to migrate to Lightspeed Switched from [Retail Pro](https://www.capterra.com/p/164131/Retail-Pro-9/) We found limitations in integrations with e-commerce as well as difficulty with the licensing for Retail Pro. Not being cloud computing was very limiting, customer service being an additional fee was frustrating and that same customer service torpedoing our system and the backup was the death knell Review Source KM Kaleigh M. Owner Retail Used the software for: Less than 6 months ### "Worth every cent!" October 27, 2021 5.0 I am beyond ecstatic to be able to track my inventory in real time, manage payroll hours with ease, add items and price them almost instantly, and so much more! This is a major upgrade for my small business! Pros I love the inventory tracking from anywhere, the ease of entering and pricing my inventory, and the setup process and new POS - basically I love EVERYTHING! Cons I have been using this system for a few months and have yet to come across anything negative. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Lightspeed Retail Best bang for the buck - it had everything I needed for inventory tracking/managment, employee clocking, analytics, and remote viewing in one stop. Switched from [SAM4](https://www.capterra.com/p/188010/SAM4/) I went from my business running like it was in the 90s to something modern and generally time-saving. Review Source MA Mason A. CEO Retail Used the software for: Less than 6 months ### "If you want seamless eCom and Retail DO NOT USE LIGHTSPEED" April 21, 2022 1.0 I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else. Pros I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician. Cons Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE. - Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. - Online documentation is wrong about 80% of the time. - Importing products, customer data, etc is chaotic at best. - The eCommerce features are not in sync with the PoS side. - Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty - Customer service takes weeks to respond if you have any issue outside of what Support can handle - Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." - Every action you need done, will require another department to speak to, which they'll get back to you weeks later. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Reason for choosing Lightspeed Retail The sales person promised things that in reality were never going to happen. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Shopify no longer supports cannabis companies. Review Source Response from Lightspeed May 5, 2022 Hi Mason, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce dS dianne S. Owner Retail Used the software for: 6-12 months ### "Series X-" March 14, 2023 1.0 Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves. Pros The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great. Cons Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do! Alternatives considered [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/)[KORONA POS](https://www.capterra.com/p/142520/KORONA/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail We liked some of the features with Lightspeed. We thought we were signing up for lightspeed the R version but got talked into the X version. The X version is so juvenile compared to Quickbooks POS. Review Source Response from Lightspeed March 17, 2023 Hi Dianne, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce CE Cody E. Store Manager Retail Used the software for: 6-12 months ### "Thank you Lightspeed" November 24, 2024 5.0 Super simple and easy for my consumers transactions. Pros the amazing POS and Inventory management offered from Lightspeed. Cons That we didnt start using Lightspeed earlier. Review Source TA Taryn A. Business Operations Supervisor Consumer Goods Used the software for: 2+ years ### "Lightspeed Retail for Gift Shop " August 12, 2024 4.0 I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed. Pros I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device. Cons Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies. Review Source Response from Lightspeed August 14, 2024 Hi Taryn, Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services. All the best, The Lightspeed Team SJ Sean J. CEO Retail Used the software for: 2+ years ### "Not The Same Company It Once Was" May 16, 2024 3.0 We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end... Pros Good foundation. Simple to use POS with valuable connected integrations. Cons Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed. Alternatives considered [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) Review Source Response from Lightspeed May 23, 2024 Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team RA Ron A. owner Retail Used the software for: 2+ years ### "Lightspeed Retail Pro & Con" June 6, 2022 4.0 Overall we like the LIghtspeed Retail product and have yet to see anything we think would do the job better. Pros Simple to use and it covers all the basics. Cons What we don't like about Lightspeed Retail are the reporting features (or lack thereof), and it's inability to project inventory. We've had Lightspeed Retail for over 8 years now, and the reporting features have changed over the years, with one of the best reports being eliminated. Much of the reporting now is sold to you as an add on, and in our case not worth the extra money. Reason for choosing Lightspeed Retail We purchased Lightspeed over other options based on it's ease of use, ability to easily handle thousands of individual items, and overall price and integration options Review Source JK Jeff K. owner Retail Used the software for: 2+ years ### "Used for 10 years, Worst Tech Support, Extortionist Company, Do not trust " June 24, 2023 2.0 One of the most frustrating companies we have worked with in over 40 years of retail. I would not suggest lightspeed to anyone ever. Pros Sounded good when they pitched their product. Cons Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate Reason for choosing Lightspeed Retail We believed them and were grossly mistaken. Review Source Response from Lightspeed July 4, 2023 Hi, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce CR Chrysie R. Manager Sporting Goods Used the software for: 1-2 years ### "Think beyond initial implementation" February 11, 2021 5.0 We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased. Pros It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive. Cons No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution. B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility. Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful. Review Source AC Al C. General Manager Furniture Used the software for: Less than 6 months ### "The negatives far outweigh the positives for this software" July 1, 2021 1.0 I could go on further about the cons of this POS system, but I ran out of available space in the "cons" field. Overall, the cons far outweigh the pros for this system in our application. On top of that, I was essentially coerced into switching from Lightspeed OnSite, which worked almost perfect for us, to LightSpeed Retail. I was told that after March 31st, I would no longer be able to use OnSite anymore. So I had to switch to something else, regardless, or so I was told. Well, little did I know that OnSite is still able to be used since we had originally purchased the perpetual license back in 2012. I'm trying to make Retail work for me, but it's highly likely that we either switch back to OnSite or to something else altogether. Pros It's very convenient that it's cloud based, allowing me to access my POS from anywhere. The payment processing is very quick. For commission based employees, it's nice to be able to assign employee credit to different line items on a single sale. The inventory matrix tool is very convenient when it comes to editing wholesale and retail pricing. That's about where the positives end for me in regards to this POS system. Cons \*Individual customers can only have a single sale/layaway/special order at a time. I hope you don't deal with commercial accounts that send their orders to you using separate POs. There's no way to separate different orders from a customer. It all gets put on the same sale/layaway/special order. \*If I send a purchase order to a vendor for 10 items, but that vendor is only able to ship me 5 of those items immediately, and will ship the other 5 once available, I have to delete the 5 backordered items off of that PO in order for the "finished" PO to match the invoice sent by the vendor for the 5 items that did ship immediately. Once the PO is "finished" in retail, I'm unable to edit it or add the backordered items back to it. \*So I need to make a completely new PO with those backordered items and reference the original PO in the notes so I can trace it when those backordered items do finally ship. \*There's no easy way to view all customer layaways/special orders and the information/notes within each one. \*The "Company Name" field of a customer account doesn't show up on the customer lists. \*Trying to print labels is a really goofy process. \*I'm unable to change the "ship to" address on purchase orders if I need a product shipped to different locations, example: drop shipping directly to customer. \*There's no way to print a customer packing slip for deliveries or shipments. \*Discounts are applied to total quantity cost of line items, instead of each item individually. Reason for choosing Lightspeed Retail Because I was told that the transition would be almost seamless, with just a few learning curves. That was WRONG. Review Source Response from Lightspeed July 15, 2021 Hi Al, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed POS AD Alexander D. Co-Owner Retail Used the software for: Less than 6 months ### "BUYER BEWARE! I WAS SCAMMED BY LIGHTSPEED RETAIL " March 27, 2019 1.0 BEFORE MY LIGHTSPEED RETAIL EXPERIENCE: I have been with Lightspeed Onsite (different program that is server based, not online based) since I believe 2013 and have been super impressed, referring their software to friends and other local business, literally like if I was a rep for light-speed. AFTER MY LIGHTSPEED RETAIL EXPERIENCE: I was scammed by Lightspeed Rep \[SENSITIVE CONTENT HIDDEN\] Campanile who straight up told me YES, YES, YES. Then his manager \[SENSITIVE CONTENT HIDDEN\] was not only rude, but completely unhelpful, difficult to get a hold of, very late to return calls, and would push me off to support, who then would just tell me they couldn't help me with the issues of Lightspeed Retail as the software wasn't programmed to accomplish what I needed. I had never experienced Lightspeed retail for myself, I was fed all these lies and misinformation from a slick salesperson \[SENSITIVE CONTENT HIDDEN\], and now when lightspeed has confirmed that this Retail software will not work for my business, Im being held to a 3 year contract and a $4,850 loss. All of my questions, \[SENSITIVE CONTENT HIDDEN\] assured me lightspeed retail was the same software just better and more integrated, he told me I could continue to print my quotes with pictures as I was on Onsite (Not True) that they would have programming make the changes for me(Programming wasn' able to accomplish this, without me recoding the receipts for each and every receipt based on if it was to print pictures or not. \[SENSITIVE CONTENT HIDDEN\] misled me and lightspeed would not refund me or credit me towards onsite. Pros ...Lightspeed Onsite is a great program, Lightspeed Retail is not a good program and still needs alot of work. In my opinion it is being sold without the kinks and issues being worked out of it. Even lightspeeds own technical support reps will admit the many issues wrong with the software and specifics that are different to lightspeed onsite. Cons \-You are not able to take deposits on an invoice (without using a difficult round about method) -My inventory pricing can change weekly, prices are not able to be adjusted, but only discounted, and discounts have to be created, its not something you can just type in. -I sell Fish & Corals, thus I currently type them in as miscellaneous coral or miscellaneous fish on Lightspeed Onsite and then change this description to Yellow Tang, Clownfish, etc to reflect the name of the fish and then i just type in the price. Super easy on Lightspeed Onsite, on Retail impossible to do this. When you type in/scan Misc Fish, then change it to Yellow Tang (For example), as soon as you type in/scan misc fish again, it changes the first one to a quantity of 2, preventing you from typing in clownfish. How am i supposed to scan each fish? Even if I made barcodes for each and every fish, my pricing on livestock can fluctuate based on availability week to week, supplier country, and size, so I can just re-inventory 3000 fish every week. Not to mention we have over 3500 corals in store, and when we sell them they almost all have different prices, again I cant type these prices in. -DISCOUNTING IS A DISASTER!, you have to first create a discount and then choose it from a drop down box. So a customer comes in and negotiates with myself of one of our employees, instead of paying $60 for a coral, we sell it to them at $53, its not possible -Does not allow Negative Inventory List goes on Review Source HG Helena G. CEO Retail Used the software for: 2+ years ### "No upgrades since 2015 with their R-Series POS. " October 10, 2023 1.0 It's been a struggle. I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT! Pros Can hold a large inventory amount...we have 3000+ products Cons They never seemed to upgrade there system. Its been the same for 8 years!!! Review Source Response from Lightspeed October 19, 2023 Hi Helena, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. CJ Carole J. owner Retail Used the software for: 2+ years ### "Lightspeed issues" December 30, 2019 4.0 not horrible not great Pros it's pretty easy, the inventory entering is easy, sales are easy. Reports are good, although none of them integrate, you have to pull 3-4 reports to get what you need unless you upgrade to way more $ Cons This is an app based program, so there are definite issues using this with an iPad, which is how we run our retail store. The gift card has been a problem from day one which we have reported many time and have an open ongoing unresolved case. We purchased the gift card from the company they recommended and they both point fingers at each other, meanwhile it is a nightmare for our customers who have to sit & wait while we figure out how to make their return or issue a gift card. Still not resolved. The cache fills up and you have to delete the app and reload it or certain functions do not work, like getting a new customers name in the system. The last thing you want to deal with is deleting an ap and reloading it. Customer service on management level is incredibly slow to respond if they ever do. The day to day service is very responsive. The rep also over sold us the program and sold us 2 registers and so we over paid $1,000 a year for 3 years until we caught it. Never heard back from upper management regarding a credit or a few free months. They are very responsive when you are up for review though! ALSO beware of their own integrative payment processing that they tell you will save you a lot of $, not really true.Get it in writing. First of all they will take their fee right off the top daily, so forget trying to reconcile your statement with your daily reports. You will get paid for Wed, Thur & friday the following Tuesday...so your cash flow is delayed. Way slow!!!!!! Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail 5 years ago it was the best option. 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