# Page 10 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 226-250 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tom S. Accountant Furniture Used the software for: Less than 6 months ### "Beware you are giving up some of your credit card protections" May 7, 2021 1.0 As it relates to defending us for chargebacks, terrible. We had videos, witnesses and phone numbers of an individual that came to our store and purchased some furniture. After he left, he challenged the charge. Instead of Lightspeed hearing our evidence or the facts, they charged us back. We were left without the furniture, without the money and without any ability to challenge their conclusion. And Lightspeed refused to provide us the information we needed to have the police pursue the theft charge. Further damaging us. Pros It is easy to use and works well for a web based system. Cons A couple of things: 1. Lack of responsiveness from the company after you purchase it. 2. Beware that you are giving up rights when you use them to process their credit card payments. You are normally provided "appeal rights" for issues related to chargebacks from all credit card companies. Lightspeed has given those rights up for you so you are limited on appealing any chargebacks. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) They appear to give good service until you become a customer. Review Source Response from Lightspeed May 13, 2021 Hi Tom, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed POS VR Verified Reviewer B2B LEADER Retail Used the software for: 1-2 years ### "Hassle free must have software for retail" December 11, 2022 5.0 Pros Team helps you quickly and effectivelyGood support from the software and is highly reliable Cons Sometimes lot of options can confuse youSome subtle interface can be developed Review Source KL Ken L. Owner Retail Used the software for: 2+ years ### "Lightspeed can take your retail store to the next level...with some work!" November 27, 2019 5.0 Pros 3rd Party integrations, 1st party ecom integrations, Cayan payment integration, and the robust special order system that is rooted in the entire platform. These are the big ones but there is many more small things. Cons No POS is perfect so there are definitely things that could be fixed. I would say being able to redeem gift cards online is a big one. They know this though and are working on it. Also, being able to see Matrix inventory in regular retail vs just in Analytics but again very small things. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Switched from [RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Limiting in functionality that I wanted to implement in my business Review Source gB greg B. owner Retail Used the software for: 2+ years ### "Simply the best for multi stores" September 23, 2020 5.0 The best. Customer service is amazing. Have not had to call them in years over an issue, yet they do reach out to me to ask for any suggestions on improving their system. Pros LS is the best POS I have used for multi store operation. In the last eight years I have broken Bindo, NCR and Quickbooks. None of them could accurately track inventory transfers. Sometimes they would not populate or would just add ghost products and our inventory was a disaster. I would spend hours trying to get it straight. Trying to place PO's when you cannot trust your inventory counts is unacceptable. I have used LS the last four years and have never had an issue with multi store PO's or transfers and I execute an average of 15 per week with multiple vendors. The hours saved is well worth the few extra dollars. Like and believe in LS so much I invested in their stock. Cons nothing. Reason for choosing Lightspeed Retail reputation and referalls. Review Source SC Suzy C. owner Apparel & Fashion Used the software for: 2+ years ### "More than a POS" September 20, 2021 5.0 Pros I really like how they are always integrating with new products and brands. Just like us, staying up to date with other companies. Their customer service is unmatched. They are always willing to work with you. When covid hit things were slow and they called me with a solution to a lot of things that would drive people to my online store. They are more than a POS. Cons I wish their prices were a little lower since we are a small company but regardless, I will continue using them because of their customer service. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Clover](https://www.capterra.com/p/226864/Clover/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Their customer service Review Source SB Sarah B. CFO Retail Used the software for: Less than 6 months ### "Scam Company" July 26, 2022 1.0 Terrible company does not stand behind their contracts, withholds information, and will not help you when there is a problem Pros Being able to track inventory and sales tax reports Cons They put us under a 12-month contract at one rate, 4 months later they doubled the rate with zero explanation. When I asked to cancel because I do not feel $200.00 a month is reasonable and not what I agreed to, they told me they would not break the contract until the 12 months was up. They also informed me AFTER that you better keep all original boxes your equipment comes in, or you will be charged for that too. This garbage company took down reviews on Google and Facebook. I highly recommend you look at the comments before proceeding with this company. Review Source Response from Lightspeed July 29, 2022 Hi Sarah, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce CH Chris H. General manager Retail Used the software for: Less than 6 months ### "A major detriment to our stores function." October 2, 2023 1.0 I wish I didn't buy all the hardware because I have come to hate Lightspeed. Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity. Pros I'm so angry and annoyed at speed right now that I have nothing positive to say. Cons Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end. Reason for choosing Lightspeed Retail I worked with Lightspeed 5 years ago and had a very positive experience. I appreciated the way that they seemlessly integrated to e-commerce, but it feels like they have gone way downhill. Review Source Response from Lightspeed October 19, 2023 Hi Chris, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. MF Melanie F. owner Retail Used the software for: Less than 6 months ### "All in one system" April 23, 2021 5.0 Very satisfied so far. system is great and full of features. great quick customer service + support. Pros From first time I have spoken with someone from Lightspeed, I enjoyed the explanation of having everything in 1 place. My issue before switching to Lightspeed with physical store and ecom was 2 seperate inventories, manual puchase orders, reports had to be combined, complicated for the bookeeper to do my papers, so on and so forth. Now, I dont have to look at the inventory physically to place orders with my vendors as I see it all through system. I also dont worry much about people purchasing in store and someone buy online at same time, which inventory their is much less mistakes. Whenever I had difficulty, I had response right away in the same day. Most my issues got fixed. no wait, only satisfactory. The price scared me to change as it was more expensive then my previous or other companies i was looking at. But, i dont regret it as the sytem is really complete, offers it all for Pḧysical and ecom store. + service is number 1. Cons I have had difficulty with the translations as its not always clear where to change or how to do it. After a support call, its better because now I know how system works as well as going through all the webinars. But I find this part can be muhc simpler. Reason for choosing Lightspeed Retail I didnt wanna put my business on pause of have issues till summer while my business is expanding. Review Source JB Justin B. Manager Retail Used the software for: 6-12 months ### "Very Intuitive POS" October 30, 2015 5.0 Pros We've been using Lightspeed Retail for close to a year now and have been very happy. My biggest compliment is how user friendly the entire platform is. The system is very intuitive which saves me hours when training a new employee. Any computer-literate person can jump in and figure out the essentials on their own in a matter of minutes. I'm still learning the ins and outs of some of the more advanced settings/reports, but if they're anything like the features I use daily, I suspect I'll be happy with those too. I've had to call customer support several times over the last year, and each time has been a pleasant experience. Most recently, I was on hold, waiting for a representative to pick up. After about 30 seconds, I was offered to have them call me back once one became available. It worked well because I could go back to working on other things. About 20 minutes later, I got the call, the rep immediately fixed one of my issues, then said he'd have our account manager call back to help with my other question (he wasn't able to make the changes I was requesting). Our account manager called back later that day, and after doing some research, got us exactly what we were hoping for. I can understand people's dissatisfaction with being on hold or waiting for someone to call you back. If it's an urgent issue, that would be very frustrating. Maybe we've been lucky, but none of the issues I've had to call about have been time sensitive so it worked really well having them call me back instead of being stuck on the phone waiting for someone to pick up. All in all, we've be very satisfied with their service. Hopefully things continue to improve! Cons Honestly, I have very little complaints. Maybe have more support reps so there's no hold time? But I realize adding the extra staff would get expensive quick. Review Source TE Tony E. Manager Retail Used the software for: 1-2 years ### "Lightspeed POS Review" February 26, 2020 3.0 Pros When their servers go down you're screwed - No backup / offline mode! You're unable to access the POS or any of your inventory. Cons Their servers go down sometimes which makes the POS unusable. This happens a few times a month at least. They say that their uptime is 99% or something like that but that 1% of down time is very damaging when there are lines of people waiting to check out. You cannot backup anything offline, they don't have an offline mode, so when their servers go down, you cant access any of your inventory or run transactions. It's all stored on their end which is extremely inconvenient. You can download all of your inventory into a XLS file so that when you stop using lightspeed you don't loose absolutely everything. It's also a browser based POS which means there is a lag when moving between screens and checking people out. It's only as fast as the internet that you have. The old POS that we had didn't use the internet and was installed on the PC, so we didn't have any issues with down time and were in control of all of our customer files, and invintory. Review Source VW Vicki W. owner Apparel & Fashion Used the software for: 1-2 years ### "New to retail business" April 30, 2022 5.0 Overall my experience with Lightspeed had been very good. If I do have problems or questions, tech support is there to help at all hours. Pros I first thought on software when checking into pos systems, is the inventory capacity and the way Lightspeed hooks up with vendors. Cons It can be a little confusion for first time buyers and users Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Their contracts do not have cancellation clauses." July 18, 2018 1.0 Pros Honestly, although I used this product for 4 years, I realize I could have found a more economical program that does everything I need without additional fees. I have no pros at this juncture. Cons Small business owners beware. If you hit a financial brick wall and have to close your business, they DO NOT HAVE A CANCELLATION CLAUSE. They will go after you for the full amount of the remaining contract. You are paying for a POS and they charge extra for a website. You can combine both for way cheaper with Square or Shopify, for example. Review Source KG Kyle G. Supply Chain Retail Used the software for: 1-2 years ### "Does what it says it does. " May 4, 2022 5.0 Lightspeed has been an overall great experience. Pros We use this to manage cross channel inventory with our warehouse and ecommerce site. Cons It does not have a direct integration with WooCommerce leading to the purchase of more software for the integration and another third party system. Also you can not send direct invoices with a link for payment processing. Alternatives considered [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Reason for choosing Lightspeed Retail Price was much cheaper and had POS and inventory features. Review Source rN robert N. mgr Retail Used the software for: 1-2 years ### "Tons of functionality," December 30, 2019 5.0 We have been using this platform for 18 months, so I waited a while to do the review. This system is very powerful, and really was the only system that checked all the boxes for us. We probably demoed 10 systems after going through an initial screening of other cloud based POS systems. We have recently added the analytics plug which is really next level. I will say the reporting that was included is par for most POS systems but did leave a lot to be desired. Now with the addition of the plug its mind blowing! Set up team was great as well, very helpful. We have not taken advantage of the integrated web hosting, but only because we are so entrenched and we are not ready to take on that task. Pros Cloud based, tons of functionality, add ed the Analytics platform takes it to the next level. easy work flows Cons Its always a little challenging to implement a new software after years of work on other platform, however once all the nuances were mastered...works great Reason for choosing Lightspeed Retail We demoed about 10 other products, all the big boys for sure. We looked at even more. Total time of research took about 6 months. We needed it to be right. Review Source SC Steven C. General Manager Sporting Goods Used the software for: 1-2 years ### "Awesome software, works great, super fast & efficient" October 8, 2020 5.0 Very positive, we have used for over a year now and it has made our business much faster and more dynamic, and it integrates with our eComm platform very nicely. Pros Software works great, very fast and very dynamic. Love the interface, clean, simple, and easy to use. Great customer service. Cons Item imports from our last POS were tricky, loyalty program is good, but not super expansive and requires use of customer's cell phone number Alternatives considered [RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a cloud based, more dynamic platform Review Source SS Samantha S. Owner Retail Used the software for: 2+ years ### "Best Of The Best!" May 31, 2019 5.0 We've been using Lightspeed for over 2 years now and love all of the features we have access to with this system. We can easily enter in purchase orders, check a wide variety of reports in real time, and integrate our store inventory with our website instantaneously. Choosing Lightspeed was a no brainer for our business. No regrets with this decision. Pros User Friendly Quick Setup Multitude of features Cons Cost is high Can't offer gift cards to online shoppers Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Bindo POS](https://www.capterra.com/p/143814/Bindo-POS/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Lightspeed offered all of the services we were wanting without having to incorporate a ton of 3rd party vendors. We were able to set up a Loyalty program for our customers, set up our online shop, and process payments all through providers that Lightspeed integrates with seamlessly. Review Source JH Joel H. Technology Consultant Retail Used the software for: 1-2 years ### "Great Inventory & POS System in One" August 15, 2018 5.0 Pros Great inventory control for single or multi location retailers Excellent and easy to use Point of Sale System Very flexible so that you can fit it into a variety of work processes Excellent support via chat, screen share and phone Syncs with QuickBooks and othe popular accounting software with their Lightspeed Accounting package Report data can be viewed on screen or exported for more detailed analysis. Cons Limited user permissions give individual users too much power (they can export data without any way to turn it off). For example you cannot prevent staff from exporting your customer database without turning off their access to look up and add customers to sales, which is a must to really use Lightspeed to its full. This is really a major glaring hole and one they are aware of, but are not in a hurry to fix. We have been using them for 2 years and complaining about this for two years with no resolve or attempted resolve yet. Other than this we really like them, but this is a very large pain point for us and other customers. Review Source VR Verified Reviewer Support Analyst Sporting Goods Used the software for: 2+ years ### "Easy to use web-based POS" November 7, 2018 5.0 Generally positive, a much nicer POS than anything we've tried in the cycling industry. Pros Very simple to use. Keyboard shortcuts make this web-based POS very simple and quick to use. Ordering and inventory system is great and the integration with multiple vendors makes import or exporting sales orders a breeze. Cons We would always have problems with the software defaulting to the wrong retail location since we have employees work multiple locations. Setting the default location in a cookie or something would be very helpful. Review Source VR Verified Reviewer CEO Facilities Services Used the software for: Less than 6 months ### "A Consultant's Story:" December 28, 2018 5.0 Pros A former client of mine called and asked if I wanted to help implement a new cloud-based Retail system called Lightspeed. I thought to myself that "new" and "cloud-based" meant "limited functionality" and "slow-response". Boy, was I wrong - Lightspeed is Light-Years ahead of where I thought it would be! The Business functionality is superb. It covers a wide-range of business types and has many options. It is even "expandable" when it comes to storing extra data which pertains just to your business. It is simple for the small user and powerful for a large company. The "Service before the Sale" is GREAT! They guide you through just what you need. The "Ongoing Support" is a breath of fresh air! Each of my "logged cases" has been addressed in a timely manner (typically on the same call) and the answers were spot on. I've also found that the technology the system is based on is sound, secure and dependable. As a 42+ year veteran of the computing industry, I can say that Lightspeed "got it right" "right out of the stargate"... I am sold on Lightspeed! So much so that it is now a mainstay in my recommendations to clients who are seeking to "improve operations and automate processes". Respectfully, Mark, Owner of Central Operations (We run your computer systems for you so you can run your business!) Cons The expression of "having all your eggs in one basket" comes to mind. You must properly design your network so you have a fallback option (such as a cellular data connection) in case of network outages. Review Source DS Dorothy S. Owner/Manager Recreational Facilities and Services Used the software for: I used a free trial ### "No tip option on Retail platform" September 16, 2019 1.0 It is extremely shady for a business to explicitly say that you can try a product before committing, only to then refuse a refund when you try & dislike the product. We set up the system as soon as we received the point of sale and could tell right away that it is severely lacking. Customer service said we should have done more research before buying the product, but we couldn't even try the product before buying it. We thought they were a respectable company that wouldn't lie about a free trial period, but we were proven wrong. Pros I purchased the software to help with inventory. I like that they connect to different vendors of mine. Cons I am extremely displeased with both the customer service and the lack of a tip option for the retail platform. As a service oriented non-restaurant, we were pigeon-holed into the retail POS, however, this does not include a function for tips. As we are a service business, tips make up a large share of our income. Lightspeed only offers tips for its restaurant platform. After trying the system for one day, I called to cancel our account as we cannot function without tips. I was told that they do not do refunds (despite saying earlier that there was a free trial period). Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We made the switch for Lightspeed's integrated inventory system, but we ultimately switched right back to Square and regretted trying Lightspeed because of their awful customer service. Review Source Response from Lightspeed September 20, 2019 Hi Dorothy, We would like to apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. We see that you are currently working with our Customer Success Team, and thank you for taking the time to speak with us this week. We're sorry to hear you were not satisfied with the outcome of the discussion. We would be happy to follow up with you again to ensure you have all the support and tools you need to complete your transition to Lightspeed. Thank you, Lightspeed POS JM Justin M. Owner Apparel & Fashion Used the software for: 6-12 months ### "Do not waste your time and money." April 11, 2015 2.0 Pros Front end looks pretty. Sales team is helpful in getting you signed up. Lots of deals to entice you to sign up for that year long package. It does actually link your inventory when everything is working properly. Cons Support. There is none. Sure they have live chat, a call system that will call you back so you don't have to wait on hold, and email help. But the majority of the time no one can actually help you solve your issue. A lot of "we're looking into that" and "I'll let our tech team know" or "browser was your customer using when they were unable to checkout?". Support is terrible. Cart overselling. Not one, not twice, but 3x cart oversold in the first 7 months of using this POS with web store. They can't tell you why, or fix it, or offer any help. They will ask you what browser your customers were using though. Orders not downloading from web store so you are actually aware that there is an order waiting to be shipped, as well as the inventory not updating. Very small maximum # of characters in product descriptions that can display on web store. Hopefully your product photos speak for themselves because no room for in depth explanations, videos, etc. Email response time. Generally about 3 days. Seriously. The ridiculous amount of time it took to get the web store to go live and then the week I spent on the phone/live chat/email with support to try and correct issues to that people could actually check out. The fact that you can't do the same things on the iPad app POS that you can if you're running the POS through your laptop. I can't discount a single product in the app, and discount applies to every product in the sale. Not annoying at all. Limited customization of web store. Review Source Faiyaz T. CEO Design Used the software for: 6-12 months ### "Loved it!" February 20, 2023 4.0 It was amazing. Loved ii! Pros The Lightspeed Retail system is a comprehensive management solution for retailers, offering a variety of tools to manage inventory, process payments, handle orders, and facilitate e-commerce. Its user-friendly interface and customizable features make it a standout option, allowing retailers to personalize the system to meet their individual needs. In addition to its robust capabilities, Lightspeed Retail also provides mobile access and website management functionality, providing retailers with a versatile solution for managing their business operations. Cons The level of customer support provided could be improved as there have been instances in the past where reports were not able to be downloaded. But compared to all the pros it's nothing! Switched from [Keystroke POS Software](https://www.capterra.com/p/14742/Keystroke-POS-Software/) Lack of inventory features. Review Source PY Peter Y. VP - Marketing & Retail Sporting Goods Used the software for: 1-2 years ### "The ideal POS for cycling retail" June 19, 2019 5.0 When Brompton Bicycle was looking for a POS system, we needed something with robust features, simple employee interface, powerful management/analytics tools, and a global presence to support our growing international network. Lightspeed was the ideal choice as they offer a retail centric platform that makes selling easy for staff and provide powerful analytics, accounting, and payment extensions that make the remote management of multi locations much easier. We especially enjoy the vendor integrations within the cycling industry as well as bicycle service modules which are non-existant in other POS offerings. We also heavily utilize the automated reporting functions through Lightspeed Analytics. Combine all that with a cloud/app based interface and you get a system that can be up and running in a matter of days for a very easy to swallow price tag. When you need support - you have a dedicated account manager and responsive tech team ready to make it happen. I'd recommend Lightspeed over any other POS solution for cycling retail. Pros Easy sales oriented user experience for employees The best bicycle service workflow module available Powerful and robust reporting extension - Lightspeed Analytics Cons Fewer extensions/app integrations when compared with Shopify Review Source EH Emily H. Owner Retail Used the software for: 1-2 years ### "Lightspeed POS" July 24, 2019 5.0 Customer service was so helpful and quick to respond. We have enjoyed lightspeed for over a year now and I still learning new reports that are helpful in running by business. Reaching our customers on a personal level has never been easier. We are able to see their spending patterns and reach out to those we are in danger of losing. Pros I love how easily I can track inventory, sales, and customer data in real time. So much information that we never had access to before. Cons The transition from old software to this new one was difficult in the beginning but now I can’t imagine ever going back to the old way of doing things. Reason for choosing Lightspeed Retail The screen layout appeared to be easier to navigate. Switched from [Artisan POS](https://www.capterra.com/p/127831/Artisan-POS-for-Jewelry-Stores/) I needed a cloud based solution to be able to work from anywhere. Now I can literally check people out on my cell phone while standing in the middle of My kid’s soccer game. It’s a game changer!! Review Source Darcy L. Owner Retail Used the software for: 2+ years ### "Great Customer Service and Caring make this the best POS platform" September 5, 2018 5.0 We are a small retail store that is able to track customers, sales, inventory & profit with ease. And good reliable customer service is imperative with a POS system and Lightspeeds is pretty perfect. Pros It is compatible with Macs and thus user intuitive if there are problems their customer service is there to catch you with kind prompt service. The reports with Lightspeed Retail have helped us make changes that have improved our small Brick and Morter retail store. Cons It is expensive and a big financial commitment and yet worth it. Review Source Similar Products Featured