# Page 11 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 251-275 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GD Gregory D. Owner Retail Used the software for: 2+ years ### "Big Time Lightspeed Fan" December 23, 2019 5.0 I own a pet supply retail store and grooming salon and have been using Lightspeed since 2015. Lightspeed has consistently exceeded my expectations and become an integral part of our operations. The customer service is amazing when we have questions or need guidance on any aspect of the system. The cloud-based retail system gives me visibility of sales, inventory, and reporting anywhere that I have internet access. I love the flexibility of Lightspeed as it offers a multitude of integrations and options for expanding programs to our customers. We use their gift card and customer loyalty integrations every day. Lightspeed Analytics are an add-on to the price of the standard POS but it's worth every penny! It's like having an analyst crunching numbers for you but for a fraction of the price. 100% recommend. Pros Cloud Based. Customer support. Advanced Reporting. Stability. Flexibility. Customization with integrations. Cons There isn't anything I don't like about Lightspeed. I think it is the best POS on the market for a small retail business like mine. Review Source JS Johnny S. Owner Consumer Electronics Used the software for: 6-12 months ### "Finally Found the Right One!!" March 29, 2020 5.0 Best business decision I have made, especially the fact the POS and E-COMMERCE are run from the same system and data base. Paired with Lightspeed payments I now have a complete package all manageable in one system! Pros I struggled for two years with a POS designed for restaurants, poorly modified for retail. Inventory, discounts and sales became so much easier with Lightspeed. Integration with my existing hardware was seamless nd a big part of my decision to change. Cons The built in HELP software is out dated and the instructions are not clear due to the fact procedures and page set ups have changed Reason for choosing Lightspeed Retail This product gave me the flexibility in purchases and discounts I needed for a retail business. The ability to run both the POS and my e-commerce site from the same terminal was a great plus. The option of using an integrated Lightspeed payment system gave me a complete package. Switched from [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) The restaurant based system did not give me the proper format for running a retail business. Review Source JV Janet V. Owner Retail Used the software for: 2+ years ### "If I had known…." December 3, 2023 1.0 Terrible. The fact that they bully their customers is unnerving. The system works but their policies are bad. Pros It is a very user friendly system. New employees learn very quickly Cons I started with Lightspeed over 5 years ago. I have my own payment system and now (within the last year)they are FORCING me to use THEIR system. I have been told my fees will go up if I don’t use their system. I would have never started with the system had I known they would be FORCING their system on my small business Review Source JO Joe O. owner Restaurants Used the software for: 1-2 years ### "The best pos software" February 17, 2020 5.0 Great experience overall. Pros saves a lot of time, compared to a Maitre D and others. When I hire new staff they are ready to operate alone after half a day of training. Easy to set up menu, self explanatory. Easy to desing and customise your screen with your kind of operation, (I do table service and grab and go) Great updates, the sofware is getting smarter every couple of months. No heavy backstores and no crashes in 2 years. Custumer service is quik and efficient (called them only once in 2 years) Cons a bit pricy but would not go back to anything elese. Alternatives considered [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Reason for choosing Lightspeed Retail The app experience Switched from [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/) I wanted the flexibility of an app experience Review Source AF Amy F. Sporting Goods Used the software for: ### "If you want to keep track of your inventory, do not get LS Cloud!" January 27, 2015 1.5 Pros It's cloud-based, so I can access it anywhere. Cons It does not appear that the designers have ever actually worked in the retail business. My biggest complaint is the lack of control in tracking inventory and the two biggest problems are: 1) It has no mechanism to either remove an item out of stock for internal use or for return to a vendor. The options to do so are either to manually adjust the quantity on hand, which means you have no visibility as to why stock has disappeared, or to can "sell" it to yourself, which gives you visibility as to movement, but now you have to adjust your sales reports to remove the fake sales. 2) If you have zero items on hand but attach that item to a sale, it will automatically add the item to inventory rather than recording a negative quantity. This is a problem for two reasons: the first is if an item was sold under the wrong SKU. The wrong SKU stills says zero on hand, but the correct one says you still have it in stock when it isn't. The second problem occurs if an item gets sold before it was received. LS automatically adds an item to complete the sale bringing the quantity on hand to zero, but then, when it gets received, the quantity on hand shows one. The correct solution is for the quantity to go negative, then when the item is received, it zeros out, or you can run a report of negative items so you find the ones that have been sold incorrectly. Other issues I have is the lack of customizing for reports, they are all canned so I end up running multiple different reports to get the same information I used to get with one report in my old system. The system does not allow for part numbers instead using the product description to identify items. This makes searching for items more tedious, LS's presumption is that you will always have a scanner and a scannable tag on the item but just isn't the case in real life. Review Source AC Andy C. Associate Used the software for: 1-2 years ### "Great Company and Outstanding Product." March 12, 2018 4.0 Pros We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365. We looked at many systems and settled on Lightspeed. We converted our files and system a little over a year ago, over the Thanksgiving weekend, 2017. I cannot begin to tell you how happy we have been. The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations. We have been using it now for over a year and are extremely happy with the product. In fact, we just persuaded our friend who operates a bait and tackle shop to also use Lightspeed. We highly recommend Lightspeed. Cons If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances. Review Source TZ Trevor Z. Web Manager Retail Used the software for: 2+ years ### "Unreliable" September 2, 2022 1.0 Pros Fairly clean interface. It's fine if it works. Cons The BIGGEST issue that Lightspeed retail has in reliability. Downtime has become a regular occurrence. For example, today is a Friday and there have been 2 MAJOR OUTAGES in one day. Ultimately, this results in a terrible customer experience and literally costs thousands of dollars over time. Review Source Response from Lightspeed September 14, 2022 Hi Trevor, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps. Thank you, Lightspeed Commerce JO Jessica O. Owner Retail Used the software for: 2+ years ### "Wouldn't Ever Use Anything Else" November 20, 2019 5.0 Pros It's easy out of the box to understand. If you have any computer literacy, it's super easy to navigate. Onboarding team members is easy, special orders are a breeze. I love the back door integration to Mail Chimp. Cons There are a few glitches. When I update prices in a Purchase Order, they don't update in the original item which means my margins are slightly off. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Lightspeed Retail It was easier and less expensive. Review Source gJ gabriel J. STORE MANAGER Retail Used the software for: 1-2 years ### "Great software & easy to use" May 13, 2022 5.0 I am glad we chose them for our business, They are friendly and customer service oriented when I have an issue or problem Pros The ability to create new sku's & track sales and employee's sales Cons I don't have any cons about their software Review Source Jason S. JUMP Bikes Contractor Information Technology and Services Used the software for: 2+ years ### "“Turn Key” Is An Understatement " June 17, 2019 5.0 I have used Lightspeed POS for multiple business which consists of both single and multiple locations. The inventory integration and management is seamless and the ability to integrate applications through API calls seems endless. This is a super powerful tool that will remain to be my first “go to” consulting solution for years to come. Pros The ability to immediately implement custom and tailored workflows to our daily operations. Cons The inability to duplicate work orders. Reason for choosing Lightspeed Retail Free Trial was available to use for my business case. Review Source TH Tabytha H. Senior Accountant Retail Used the software for: 2+ years ### "Would not recommend" August 29, 2019 2.0 Pros It looks good on the screen, the contrasting colors are easy on the eyes. Cons Lack of cross platform synchronization, the database has an inability to retain accurate information, the database deletes saved information, the larger your database gets the less functional the platform becomes, using the system via VPN only compounds any of the other platform related issues, the pre-paid orders will throw your sales reports out of of balance, and the reporting features are never complete. Review Source Response from Lightspeed September 20, 2019 Hello Tabytha, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you for your understanding, we look forward to working with you in the future. Thank you, Lightspeed POS VR Verified Reviewer Used the software for: 2+ years ### "Agree with others, Lightspeed want your money!! Subpar support!!" November 29, 2018 1.0 Pros Vendor integration...when it works it works well to import Purchase orders and inventory counts. Helped keep service writing organized and efficient. Cons Instead of grandfathering my subscription rate, they pushed price hikes and tried to coerce us into yearly prepaid subscription plans to receive my old rate?? Seriously?? At one point their IT Infrastructure has experiencing widespread outages which affected us enormously (we were on the verge of leaving back then). We signed up solely due to their Magento Integration, soon to find out they ditched it in favor of their own garbage eCommerce solution. I think Lightspeed has the potential to be great, but their greed overshadows their implementations. Their Merchant Partner Cayan is also a SCAM, subpar support, slow responses. Blah! Bye Bye Lightspeed, Hello Square :) Review Source DB Debbie B. CEO Retail Used the software for: 2+ years ### "Easy to Use!" September 4, 2017 5.0 I have used this system for approximately 5 years and the team at LightSpeed have continually made improvements. I believe it is a super easy POS to use and the monthly rate makes sense as it is not residing on a single computer. I would recommend and have recommended this product to others. Pros Lightspeed is very user friendly. It is super easy to get your new employees trained on this POS. The system is easy to pick up. I also appreciate the ease of creating a purchase order in the system. I can't say enough about having cloud access with this POS system. I can work from anywhere! I use the reports and graphs a lot even though I work with an inventory management system. It seems to give me accurate information for future ordering Cons Inventory can be it's downfall. I have spoken with several different retailers and it is consistent about being inconsistent in running totals. I review it weekly just to make sure prior to ordering. I also don't like that the margin is incorrect! One must use a profit margin tool to make sure your markup is consistent with what it needs. Last thing that the system does not have is PO's by category or show inventory assets received in cost and retail. It only shows it in cost which can be cumbersome as our products have several different margins. Review Source LT Lori T. Manager Retail Used the software for: 2+ years ### "Great software! Practical and great customer-support!" January 21, 2020 5.0 Pros Lightspeed POS and Ecommerce Software is very easy to navigate! While using the system on a daily basis, it is always fast and if any problems arise, their customer support is available 24/7. They have helped our store many times troubleshoot problems and they are sure to quickly problem solve and get things back to normal at a very fast pace. Lightspeed customer support is always very positive and friendly to speak with as well. We recommend this product to anyone looking for a POS or Ecommerce platform. Cons Nothing at this time. Lightspeed has been great and very helpful with anything we have needed and they answer any questions quickly! Review Source BL Bill L. owner Retail Used the software for: 2+ years ### "Best in our industry" October 21, 2020 5.0 Lightspeed is an affordable system that manages most things very well. There are some tweaks we'd still like to see, but having a long history with them I know that in 1-5 years from now its going to be far better than it is today. They are constantly improving and making the platform better, with functionality their customers want to see. Pros We like the auto import with our vendors. It helps us import orders quick and easy. We like the reports. Cons I wish the service function would allow you to see the schedule when you're creating a work order and want to put a promise date to it. Reason for choosing Lightspeed Retail Lightspeed was Cloud based in the early days before everyone else. They also were one of the first with bar codes. The system didn't require a huge upfront software cost, rather an affordable monthly subscription rate. Review Source Richard J. Used the software for: 1-2 years ### "Wonderful (and so easy to use)" May 27, 2017 5.0 Pros Ease of use. Customer service. Online help plus video training. Astounding quantity of catalogs available. Omnichannel is the way to go. With one inventory for web and store sales, the need to manually adjust it is now gone! Less mistakes. Customer info, ordering, stock, fidelity and gift cards managed in the same interface is a time great saver. Ad the fact that you can access it from anywhere and you have a winning combo! Cons French customer service (my native language) while always available, has a response time quite a bit longer than the English counterpart. Reporting needs improvement. Review Source GI Gwen I. Owner Retail Used the software for: 2+ years ### "LOVE Lightspeed" March 14, 2018 5.0 We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn't answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner! Pros We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use. Cons The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes. Review Source VR Verified Reviewer Vice President Retail Used the software for: 2+ years ### "Good product but I hope they keep improving" February 2, 2019 4.0 I like the product and if you have a small business with a mostly retail operation than it can be a great option. I really like the lightspeed POS system Pros I have a retail business and I like that this fairly seamlessly connects to my instore lightspeed POS there are lots of customization options Cons Some of the functionality is limited - can't put in videos for products yet I also don't love that you have to pay extra for some plug ins and there are limited ones to choose from Review Source JW John W. General Manager Sporting Goods Used the software for: 6-12 months ### "Lightspeed Retail POS" September 13, 2019 5.0 With Lightspeed's eCom we found the solution we were searching for. Real time updates and the ease to upload inventory is just amazing. We also needed an interface with Quickbooks accounting software. With the Quickbooks interface, we reduced daily accounting hours by almost 60%! Pros I like the flexibility of the POS software. As the General Manager and the one who chose the software, I was often contacted by an employee that needed help. As a cloud based software, I can log in with my Ipad, Laptop, or my phone to help them. Their 24/7 helpline is amazing...Other software companies, especially those on the east coast that aren't 24/7 are a real pain to deal with on the west coast. Cons My only wish is that Lightspeed had a "Trade-In" tab to make trade-ins easier. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) They didn't have the eCom interface. Review Source GD Garrett D. ED Health, Wellness and Fitness Used the software for: 6-12 months ### "We Tried Them All: Vend, Shopify, HikePOS, NCR SIlver, Square, BigCommerce, ShopKeep, etc" August 30, 2018 5.0 Truly the best POS out there, they just get it. Pros As a nonprofit it's mandatory we are in compliance with General Accepted Accounting Principles. We have complex inventory logistics with different locations which made finding a good solution, difficult at the very least. Truthfully, if Lightspeed didn't work we would have moved to a mainframe system. What's difficult about the POS systems is that you don't realize everything you need until you've invested so much time. It's either their inventory management, how they integrate with your online platform, how well they integrate with other programs (despite how much they assure you) or how clueless their support. From the beginning, we drilled down with Lightspeed and even refused to sign a year commitment because we were skeptical. But having been with the program now several months you will not regret starting with LightSpeed first or if you're looking for a better solution switching. Their support has a phone (which is rare) and is very well trained. The product really has excellent features that function as they are supposed to and the capacity to grow with you. Cons I wish we could have found them earlier, better marketing online would have saved us so much time, money and resources from getting drawn in from other POS systems that continued to come up short. Review Source MR Martin R. franchisee Retail Used the software for: 2+ years ### "POS should stand for piece of S#IT" June 24, 2022 1.0 nightmarish Pros compared to my last system? nothing there is nothing that makes it stand out. Cons 50% of our business are account customers. VEND/LIGHTSPEED handles account customers like a hamster handled crack Review Source Response from Lightspeed June 28, 2022 Hi Martin, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce RK Rebekah K. Shop Owner Retail Used the software for: 2+ years ### "Customization for Automatic Reordering is Key" August 1, 2019 5.0 I absolutely love the POS for keeping up with inventory and setting up reordering points for my inventory. The systems office is really easy to use and easy to teach others. Customer service reps are always helpful and explain things very well. Pros The ability to customize each product as specifically as possible. Automatic reordering is the best feature. When you customize each item for a reorder point and inventory is kept up with properly, there is no more manually counting items to do your orders. The system does it for you! This is really important to me, because I have thousands of tiny pieces of jewelry and keeping up with counting every piece each I need to place an order can become quite tedious. Cons The page resets itself after selecting an item to set in the "matrix". When it comes to scrolling through a bunch of items, this can become time consuming. Review Source JC Joseph C. Owner Retail Used the software for: 2+ years ### "Highly Recommend for Most Applications" April 20, 2022 4.0 Pros Pos side is very user friendly! Everything is simple. Cons E-commerce is really lacking. It’s really hard to edit websites. Review Source LI Linda I. Owner Retail Used the software for: 2+ years ### "Lightspeed" October 12, 2021 5.0 Anytime I have an issue it is resolved in a minimum of 24hours. They are very professional Pros I like everything about this software. It is very user friendly. I love being able to access my information from anywhere. Cons I can honestly not think of anything that I don't like Review Source LM Luigi M. General Manager Restaurants Used the software for: 2+ years ### "Loving it" June 24, 2021 5.0 Very happy. Customer service is excellent. Wait times are minimal when help is needed. Inexpensive, easy, and fully integrated with Moneris. Pros Ease of use. Easy to train. Cloud based system makes bookkeeping super easy. Integration with moneris. Cons Bill splitting can be a little more intuitive. Would not let me edit labour hours once uploaded to cloud which I found weird. Some type of emergency offline back-up would be helpful as well. Alternatives considered [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[Veloce](https://www.capterra.com/p/160684/Veloce/)[Cluster POS](https://www.capterra.com/p/164617/Cluster-POS/) Reason for choosing Lightspeed Retail Initially, because of price, but in hindsight, the ease of use makes training minimal and it’s super accessible. Review Source Similar Products Featured