# Page 12 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 12 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 276-300 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Erin L. Owner Apparel & Fashion Used the software for: 2+ years ### "Worst Management...Ever!" August 8, 2018 1.0 If anyone is seriously thinking of using Lightspeed, I highly recommend that you sit down and make a list of exactly what you want, how they can help your business succeed on the smallest detailed level, not a generalized list things they say they will do by signing with them. Be specific. Ask a lot of questions. And assume absolutely nothing. Just assuming that I would have a functioning backend database was my downfall. Pros The frontline customer service agents who answer the phones. I would have to say that 98% of the agents that answered my call were fabulous. Anyone past that frontline defense is a joke. Cons Honestly, there isn't enough time in my day to go through the four years of hassle and issues they caused for my business. I know for a fact that Lightspeed is the entire reason why I ended up closing my storefront business. There were so many problems and issues that they were aware of, but because it was only happening to a small few, they wouldn't work on fixing the problems, but were very happy to give me a 'work-around' that usually ended up not working either. You also can tell the company by the ability to talk to management...anyone past the initial agents who answer the phone. With Lightspeed, they won't let you call and talk to a supervisor. Agents are not allowed to transfer an existing customer to a supervisor or manager, only allows the management to call you. There are no emails available, list of names for various departments, and definitely no phone extensions to get further help. They do not stand by their product, therefore, there is no reason to stand by them. Review Source BS Brady S. Owner Restaurants Used the software for: 2+ years ### "Great for restaurants" August 18, 2021 5.0 Overall I have always enjoyed using Lightspeed. From the UI to customer support, I have always had positive experiences. Pros I love how easy setting up the system was, as well as training are staff how to use it was very simple. Cons One thing to improve would be the communication between order ahead and the POS so you can set inventory levels on products and have it subtracted from both sites. Review Source SM Scott M. Store Manager Retail Used the software for: 2+ years ### "Excellent Solution" November 6, 2019 5.0 With the upgrade to cloud base system, we find it fast, reliable and user friendly. What we love most about Lightspeed is the Customer Support top notch service. They go above and beyond to find your solutions. Pros We have been using Lightspeed for 11 years. We upgrade from on-site Lightspeed to Cloud because we wanted a website that reflected our stock levels and we also wanted to join the e-com world. We found this is the best platform for what we needed. What we loved the most about Lightspeed is that we could customize it to our needs. Plus it works great on Apple computers. Cons We really have not found anything that we least like about the software. Maybe that in Canada that there is not round up on pennies... however the great thing is that Lightspeed takes the feed back and then their developers work on improving on the feed back we give. Review Source VR Verified Reviewer Assistant Marketing Manager Consumer Goods Used the software for: 1-2 years ### "A reliable POS" June 9, 2021 5.0 Satisfied with the realizability and user friendliness. Pros Reliable POS for all kinds of businesses which has less hassle when in it comes to daily tasks and ultimately a less to worry with Lightspeed. Cons Lightspeed pricing is comparatively high with other alternatives and they can work on expanding integrations. Review Source BA Brad A. General Manager Sporting Goods Used the software for: 2+ years ### "Long time customer with multiple locations" March 30, 2018 5.0 We have been using lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would reccomend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them. Pros The cloud-based platform is very convenient. You can access it from any device with our without a touchscreen and it is very easy to use. This allows us to process transactions from anywhere including events and deliveries. The menus are simple and easy to navigate and training for new employees goes quickly. The service schedule keeps our entire service depatrment on task and the ability to customize the menus makes writing up tickets quick and easy. Also, the ability to view real time inventory at each store, integration to our webstore, and vendor catelogs makes inventory management much easier. Cons The transfer inventory feature from store to store is a little clumsy and has created some inventory discrepancies Review Source TG Tony G. Owner Retail Used the software for: 2+ years ### "My experience with Lightspeed" September 8, 2020 5.0 From the app add-ons, constant improvement to their support, Lightspeed has been there all of the way! Pros Several things... 1. Ease of implementation 2. Ease of training 3. Handle inventory, POS and eCom all in one place. Cons The only issue I have is when the internet goes down, you are totally down. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail When put side by side, there really was none other that could check all of my boxes. Review Source TL Travis L. Manager Cosmetics Used the software for: 1-2 years ### "Hard to use and understand " November 19, 2020 1.0 Horrible. Credit cards do not process correctly. Receipts don’t print out, so many buttons to push to make sure transactions are completed. It’s a total nightmare! Pros Nothing. Very difficult to use; it doesn’t work most of the time. So many buttons to press, very complicated. So many different aspects to keep track of. I get anxiety every time I try to run a transaction because nothing ever goes correctly. Cons Everything. So difficult to use. Very complicated and hard to understand. We get no support. Transaction don’t go through. Talk with others that use it and they have the same problems. Usually have to key in credit cards manually because the devices don’t function properly Reason for choosing Lightspeed Retail It’s one of the cheaper products. You get what you pay for! Ugh! Review Source PN Paul N. Owner Retail Used the software for: 2+ years ### "Lightspeed POS for Pet Supply Store" September 18, 2020 5.0 Extremely positive. We couldn't run our business with out it. Pros Very easy to use and implement. SaaS model let me access critical data anywhere, anytime. Inventory control helps to keep products in stock without hurting cash flow. Ecommerce portal is just amazing and our customers love it. Cons Not much to say here. It does every thing we need it to do. Reason for choosing Lightspeed Retail It had inventory control, this was key for us and it integrated into the POS features seamlessly. SaaS model was also important. Works on both PC and Apple. Stability and up-time are also excellent. Review Source VR Verified Reviewer CEO Computer Hardware Used the software for: 6-12 months ### "Support Is a Joke" September 21, 2018 1.0 I have been a Lightspeed POS customer for 8 years and year after year, Lightspeed continues to break one feature as it adds another. Feature requests are ignored. Serialized inventory has been broken for over 4 years with no fix yet. (Lightspeed allows duplicate serial numbers). PDF reports have broken character​ encoding (You can't copy and paste from reports). I've invested about $10K over the years in their software but their ongoing support is terrible Pros The UI is intuitive and pretty. That's all Cons Constant breaking of features with new releases. Lack of feature implementation despite numerous community requests. Serialized inventory has been broken for over 4 years with no fix yet. (Lightspeed allows duplicate serial numbers). PDF reports have broken character​ encoding (You can't copy and paste from reports). Review Source SV Steven V. Owner Retail Used the software for: 2+ years ### "5th year of use" October 13, 2020 5.0 We have been able to grow our business by 10-20% each year because of the inventory control we have Pros The ease of using this program from desktop PC's to iPads anywhere there is internet is wonderful. It is more than robust for our 10,000 plus skus. Re-order points make fast work for ordering. Many choices for quick and easy to find reports. When COVID hit this March we had a shop already online and were able to take advantage of it for curbside service. Cons Some of the extras like Analytics and Loyalty programs have some issues, we have been able to work around and make them work for us. Review Source TC Travis C. Owner Sporting Goods Used the software for: 2+ years ### "Great Customer Service " November 20, 2019 4.0 We have been very happy with Lightspeed for nearly 10 years and felt as we have grown with them. Customer support has always been great. Pros Adding new features constantly Ease of use Cloud based Retail is great as it syncs instantaneously with eCom eCom is very easy to use with tons of features Analytics is fantastic and helps with easy reporting Customer service has always been top notch. We have been with them for over 10 years and always impressed with support. Cons Still feel Retail can work on inventory management with serial numbers a little better. Would love to see a invoice option for Retail instead of Receipts. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source Bruce E. Used the software for: 2+ years ### "Easy to set up, easy to use" February 1, 2018 5.0 Pros It is very easy for any of my new staff to use to to the visual aspect of the sales. Also easy to set up the products in the administration portion Cons I would like the "Search for a customer" to be a little more powerful. I have many duplicate entries for names because instead of searching, staff tend to just "add customer". If a duplicate arises, I would like this to prompt the staff member. Review Source RK Ron K. Owner Retail Used the software for: 2+ years ### "Lightspeed Retail & eCommecrc" August 6, 2020 5.0 With this system I am able to target slow moving items better. Pros Before I retired and bought a pet store I ran an industrial supply store for 28 years. The support Lightspeed gives is lightyears ahead of the package I operated on for 24 years, that cost $300,000. and $2500 per year for support and updates. . Cons Integration was seamless and the fact that i can store 4 UPC's on each item is especially helpful. The only thing lacking is more detail on the reorder report, but I was looking at 40,000 items before Reason for choosing Lightspeed Retail More usable features and lower cost Review Source FJ Frank J. CEO Wholesale Used the software for: Less than 6 months ### "Dishonest, misrepresented and lack of response from customer service" July 26, 2023 2.0 Upset we spent all of these hours to watch their onboarding videos (3 of our staff one day and 4 on another). What a waste of payroll, time and effort. Biggest conflict is they never respond to email once you get signed up. Pros That it would allow us to put our inventory online Cons They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails. Reason for choosing Lightspeed Retail We dumped their software and are disputing with our credit card company. Review Source Response from Lightspeed August 4, 2023 Hi, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce PM Pam M. Owner Retail Used the software for: 2+ years ### "Best POS for Retail" November 22, 2019 5.0 Lightspeed helps me pay all my taxes for both sales and employees. It tracks everything so accurately that makes my accountant's job much easier than the past. It's also great for tracking sales per employee and is easy to check everything remotely. Pros Lightspeed made it very easy to switch from my old system. I had a lot of inventory to transfer. With the help of Lightspeed's help team it was quick and seamless. Lightspeed tracks all my sales, customers, inventory, etc. It makes my daily life so easy dealing with daily order entry, refunds and inventory control. Cons I have nothing bad to say. Honestly, this is a must buy for all retail businesses! Review Source MC Marion C. Manager Retail Used the software for: 2+ years ### "We recommend LightSpeed" January 22, 2019 5.0 No system is perfect, but we have found LightSpeed has overall exceeded our expectations, and we are very pleased with the program and their service! Pros We have been using LightSpeed point of sale systems since 2014, and are very pleased overall. We found the program easy to use and adaptable. The dashboard provides many terrific reports for inventory/profit / sales information. The customer service & help desk have always been readily available for questions, and prompt with answers and technical support. They also offer online seminars and learning sessions for retailers. We have not used either the Loyalty app or the Online e-commerce yet. Cons We have the odd issue with printing receipts and labels, depending on if we are using the system in Firefox or Chrome. Each web engine has its pros & cons. We can usually sort out printing issues without involving technical support. Ideally, we would prefer specific information on our sales labels, but what we do have will suffice. Review Source MB Marion B. Gérante Restaurants Used the software for: 2+ years ### "Très déçue" January 20, 2023 2.0 Pros Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant Cons Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser. Review Source PH Pepper H. Owner Sporting Goods Used the software for: 1-2 years ### "Lightspeed retail and ecom" February 23, 2017 5.0 As a small bike shop, we had the challenge of finding an affordable easy to use, but fully integrated system for inventory and sales. We are into our 2nd season with lightspeed, and we are quite happy with the product, and even added the ecom bundle to our subscription renewal. We are constantly learning new ways to make the product work for us, and help streamline our work from both a sales and service perspective. I don't use the support as much as I should, but have had great experience with lightspeed support on any question or concerns I come up with. Pros Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs and they seem receptive to feedback for changes and improvements. Cons The ecom platform is great, but has a very retail feeling to it, which I understand is the function. Would love for the platform to have options for a more informative feel and function. Like optional events page, gallery, widgets like weather or trail condition reports etc. Review Source TP Tommy P. Manager Restaurants Used the software for: 1-2 years ### "My Lightspeed Experience " February 14, 2018 1.0 Pros 1\. They have a fast support response team. They won't have an answer for your problem but they will pick up your call. 2.Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do. 3.They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap. 4.Its iPad based, if you need to switch to another IPAD based POS its easy. 5.The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn’t require much training for younger staff. Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away. Cons I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience. Review Source RL Rebecca L. Manager Retail Used the software for: 2+ years ### "Excellent support and easy to use" December 1, 2021 4.0 As we started to accept e-transfer payments we were able to add and monitor this detail easily within our system. Pros The system is easy to use and has adapted easily with the changes we have had to make in the past couple of years. Cons Customer support can take awhile to reach. Review Source MC Mike C. Owner Sports Used the software for: 2+ years ### "Borderline Fraudulent. Would never recomend. " April 3, 2022 3.0 Poor Pros Functionality of the software was intuitive and aesthetically pleasing. Cons Customer support. They get a C while I was a customer and an F after I have repeatedly tried to cancel my account. Their actions are borderline fraudulent. I have tried for months to cancel my account while they continually charge me. We are about to involve our attorneys. Reason for choosing Lightspeed Retail We left. Review Source TS Troy S. Owner Retail Used the software for: 2+ years ### "Lightspeed is a complete POS in one box" January 21, 2021 5.0 I use Lightspeed for nearly everything...POS, ecom, Loyalty Reward system, credit processing, time cards, and reports. All of this and I am barely scratching the surface of what Lightspeed is capable of doing. Pros Lightspeed allows me to have a POS, time card, Loyalty Reward system, credit processing, and ecom all in one software package. Cons I would like for customers to be able to share their wishlist with friends on ecom. Lightspeed has stated this is on their list of upgrades to be made soon. Reason for choosing Lightspeed Retail I chose Lightspeed due to all the extras that are included. Review Source PW Pawel W. Operations Manager Retail Used the software for: 2+ years ### "Perfect for all types of retail. " May 6, 2022 5.0 Allows to manage multi units from one computer quite easily. Customer service attentive and quick in getting back. Pros Very easy to set up and customize the way your business need. Cons Some important features are still missing but the development team is quite efficient and open for customer's feedback. Reason for choosing Lightspeed Retail Better prospects for multi unit operations. Review Source BL Brett L. Founder Retail Used the software for: 2+ years ### "A rebranding and a 2022 50% price increase for the same features" June 15, 2022 4.0 Our experience has been okay. It works pretty well, we've had some niggles but chatting to support doesn't really yield any results - you may as just read the help documents. They recently rebranded to Lightspeed and HUGE price increases kicked in. Pros It is pretty easy to use and it has a reasonably good feature set. Cons Lacklustre support. 2022 50% price increase Reason for choosing Lightspeed Retail Back then, it looked like a good mix of price and features. Review Source EW Elea W. Marketing Director Retail Used the software for: 2+ years ### "Older generation might like it" May 22, 2019 3.0 Terrible honestly. The business owner has been with them for years and I inherited that relationship. Honestly dealing with them is the most frustrating part of my day and we've wasted thousands on them. Pros The only pro of lightspeed is that you can talk to actual people and you can request callbacks Cons \- Sales people lie or have no idea what the product can do - They transfer you around a lot because they don't know what is going on - They try to blame their software failure on you because they are banking on you not knowing anything about computers - The program itself is clunky and the e-commerce side is extremely unfriendly to change design of or control appearance. Most layouts aren't very mobile friendly - Important features have taken years to be developed... and still haven't Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.