# Page 13 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 13 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 301-325 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Blase D. Owner Retail Used the software for: 1-2 years ### "Perfect product for a small brick and morter store" September 2, 2021 5.0 Pros Easy to set up, add items to inventory. Very intuitive. Cons iPad printing issues, but easy to work around Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reason for choosing Lightspeed Retail Lightspeed seemed like an overall better product. Review Source TA Tasnim A. Business Owner Restaurants Used the software for: 2+ years ### "I was really impressed with the functionality and ease of use of the system." August 10, 2017 4.0 We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend. Pros It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us. Cons Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive. Review Source VR Verified Reviewer Controller Banking Used the software for: 2+ years ### "Overrated" April 28, 2019 3.0 Pros My experience with Lightspeed is the server based version, not the cloud based solution. The program had a lot of useful fields and kept service history pretty well. Cons Lightspeed is extremely expensive and dealing with the contracts is a mess. The program frequently crashed, and the layout of the marine industry version was very confusing. Review Source SB Scott B. owner Retail Used the software for: 6-12 months ### "great for my needs" January 20, 2020 5.0 I have been with lightspeed since I first started my business. i have looked into other systems but found that for the value, Lightspeed is still the best. their cross platform ability is great. the reporting is straightforward and it's easy to track inventory and sales. i only wish they had capability for rental tracking but no off the shelf software will do everything that any business needs. Pros universal functionality, phones, tablets, computers mac or windows. easy to setup and customize to tailor to my needs. awesome customer service. Cons no support for rental tracking , rather plain looking interface nothing major. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Lightspeed Retail cross platform and lower overall cost as well as versatility in hardware and credit card processing. Review Source HA Hannah A. Owner of Luna Claires Apparel & Fashion Used the software for: 1-2 years ### "Lightspeed Review " August 31, 2019 5.0 We are able to use Lightspeed to see trends in our business and pull reports that are vital to the life of our business. Pros It is very easy to use and train employees. I love the fact that Lightspeed is available 24/7 if you have questions. They very receptive and always resolve any issue I have ever had.\` I love I can log in and virtually anywhere to update inventory, etc. Cons nothing I don't like. I wish there was an appointment setting option that we could use for scheduling services. Reason for choosing Lightspeed Retail I choose Lightspeed because the 24/7 support. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I made the switch because I needed a POS that had the ability to support multiples locations, better reports/data, employee management(time clock). Review Source MF Mary F. Chief of Operations Retail Used the software for: 1-2 years ### "Excellent and reliable " September 28, 2018 5.0 Lightspeed is a robust software solution for our store and e-commerce business. We opened our store in June 2017 and added the e-commerce solution to our website 4 months later. Lightspeed has provided excellent on-going technical support and training. We are able to run our business with all the tools we need, and have not had to "make something" work. It makes us look like we've been in business for over 10 years, and not the under 2 years that we have been. Pros Lightspeed has been easy to use from the beginning. (We opened our store June 2017) Adding, modifying or removing merchandise, vendors and pricing is quick and easy. I like that I can see the margin and profit at a glance, as well as more comprehensive data necessary for bookkeeping, etc. I track employee hours and can monitor their clocking in and out. We have been able to make it industry specific to include work orders, and per hour labor charges. Cons When we opened our store last year, we were allotted only 3 employee logins in addition to one for myself and my husband. When we added just one more employee, we had to pay as much as adding 5 more employees or adding a "new register location". Review Source MS Madhusudan S. Software Engineer Computer Software Used the software for: 1-2 years ### "Outstanding for retail stores with pooled inventory" February 14, 2023 5.0 Greater Inventory Accuracy Numerous Sales Reporting and Analytics Options Customer-friendly ease of doing businessI am aware that there are issues with any system. Overall, I'm satisfied with LightSpeed's service and performance. It is dependable, and despite the few issues I have, I am happy with it. Pros A product's ability to be organised under one parent product while having several versions, as in combination and matrix products. Incredibly simple to utilise and instruct to new team members. Many features, including simple refunds and returns. Cons Particularly during peak retail seasons, our customer service has occasionally been slower. When needed, customer service can be a touch sparse. reports not downloading has been a problem in the past. Review Source JA Joshua A. Restaurant Manager Food & Beverages Used the software for: 2+ years ### "Solid and dynamic POS" May 7, 2021 5.0 Overall an advanced product, yet simple to use and integrate into any restaurant. Pros Easy and quick setup, highly functional. Always adding new features (even requested a few changes and they made them for me personally) Cons Tech support wait times can be hit or miss, but we're talking max 30 minutes, which is reasonable vs other companies. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Needed more features and a variable tax rate Review Source AV Adnan V. Owner Retail Used the software for: 2+ years ### "Best POS System , very easy to use , i have 2 stores and its easy to use & Learn ." July 22, 2019 5.0 100% Satisfied , thats why i am with Lightspeed POS FROM Last 2 years . Pros Very Easy to use and didn't lose any inventory . Cons Great , easy to use , everything is great about this system . Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) So many problems . i purchased Softwear and in 2 years they was asking to upgrade my system , i have to log in everytime to see my another store from different email address . inventory never came proper , alot of time to wait to hold customer service . used 3 years and finally left . Which i am so happy . Review Source AL Annie L. Manager Consumer Goods Used the software for: 2+ years ### "User Friendly" January 22, 2021 5.0 Love using it, it's super easy! If I ever have an issue or I don't understand how to do something their 'help' function is really useful and the chat and phone support have been a real lifesaver. Pros Love the eCommerce function, when our business had to go curbside only it was really easy to set up online shopping. My older co workers had an easy time figuring out how to use the system, and I love being able to check inventory and sales even when I'm not in my store. Cons Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site. Review Source JK Jessica K. Owner Printing Used the software for: 6-12 months ### "Easy to setup, use and great customer service. " May 14, 2019 4.0 I researched POS for a while and really liked Lightspeed, but didn't want to pay the price. I got a cheap POS for the first 6 months and quickly outgrew it. Along with that came some headaches that I'm still working out because of our line of business that the cheaper POS didn't accommodate. Wish I would have just went with Lightspeed in the first place and started right. Pros It's convenient, they have everything all in one place to streamline the business. And if it doesn't come with it already, they have apps and ideas to integrate. Cons The only thing that is a little irritating is having to put inventory in twice. It doesn't take a huge amount of time if you are a reseller and can use their upload catalog from vendors they already have information for. But I either make and sell my own and have to put it into inventory - save, print label and get back into inventory to enter the UPC that prints on it. If it's an inventory item from a wholesaler then I have to input it and just enter their UPC on their tag and print and it's fine. But it seems a bit repetitive, but am told they are working on it. Review Source MH Michael H. Owner Retail Used the software for: Less than 6 months ### "DO NOT PURCHASE - look elsewhere" November 8, 2023 1.0 Pros The support staff, while unelpful, are friendly Cons The entire system was over promised, and entirely under delivered Review Source CO Cara O. Manager Retail Used the software for: Less than 6 months ### "Good for Businesses Without a Ton of Inventory" August 1, 2018 3.0 Pros The ease of use, and reporting on this system is great. It gives you very detailed reports and a wide variety of reporting. It is very easy to make a sale and search for items in inventory. I love that you can special order items for customers, it shows up when I am doing a Purchase order so that is great. They also have an E commerce side to it that is also great, but you have to set it up yourself. Cons I think that whoever created this system was almost too smart for their own good and they probably have never had to actually use in real time. It has caused us to have inventory problems because unlike our previous system (ComCash) this system will not let you show a negative inventory. So say someone prepays for 20 items you don't have, your inventory will still show zero. If you have a purchase order open with said items on the order, then it will take the items off of the purchase order..Also it won't let you sell .1 or .5 of an item..we sell some things by oz and have had to make 2 separate items in the systen for one item, one for the whole amount and another for the .01 amount..if this makes sense. Which has also made it very hard to keep up with inventory. Doing inventory the way that we do it, can not be done anymore. We do inventory by Vendor, usually, and that is not available on this system. They do not offer a customer loyalty tracking system. Our previous system kept track of points per dollar and this system does not do that. That is an extra add on monthly fee, which is absolutely ridiculous if I am already rewarding the customers with dollars off their purchase after so many points. I shouldn't have to spend even more money to keep track of that information. The system crashes - a lot. Lightspeed has had more than 10 crashes in the time we have had it 03/18-08/18 and that is just something that is not OK. If you are a busy store with lots of inventory I would not recommend this. Review Source RD Ray D. Owner Apparel & Fashion Used the software for: 1-2 years ### "1 year in and Extremely Pleased" May 29, 2018 5.0 After being with our (old) POS vendor for almost 10 years it was hard to just jump ship and switch to a new vendor. I was hesitant. After speaking with their sales team and they answered question after question, I felt confident. We are now fully integrated with both our POS store and online retail presence. This has been the exact solution we've been wanting for all these years. Pros 1) Support, support, support. A product is only as good as the support that's behind it. IMO, we've had issues during the day and at almost 12 midnight where I had to call HelpDesk for support an issue. Not only was a Ticket # created for me, it was followed up with an email, and they made sure that my issue was resolved. This has been worth every bit. A+ in this area. 2) No software to install. So if you want to run this on a PC, laptop, Apple computer, or even Linux ... sure. All you need to do is make sure that you can print (receipts). 3) Ease of use. The online portal is extremely easy to use and navigate. Cons 1) If the internet goes down, you are dead in the water. Obviously, because the product is based online. Sometimes when there is an outage in our area we just have to ask our customers to pay with cash or checks. 2) It is pricier. Although I do realize that this is Cadillac, I'm not paying for an old Tercel anymore. 3) Reports. The reports section can be a little daunting and confusing, but once you understand which report(s) you need then getting to it is no problem. Review Source EV Emma V. Director Design Used the software for: Less than 6 months ### "Waste of time for e-comm / multi channel businesses " March 21, 2023 1.0 Pros Nothing at all, if I could leave 0 reviews I would. Total waste of time if you have an e-commerce business that needs POS integration. Cons Avoid! Representatives promise the world and the software does not deliver. Charged us for the full contract term up front and are refusing to apply refund even though we cooled off within 24 hours of sign up - once we realised what had been promised was not at all functional. Don’t waste your time or money. Review Source Response from Lightspeed March 21, 2023 Hello Emma, Thank you for your feedback, it is truly valued and we would be grateful to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success Team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce WM William M. President Retail Used the software for: 2+ years ### "Horrible Customer Service" May 9, 2022 1.0 None Pros Nothing, at this point with Lightspeed integrated it's just horrible Cons Horrible Customer Service and Lightspeed is Horrible Reason for choosing Lightspeed Retail Because Vend was good Review Source RL Robin L. Owner Retail Used the software for: 2+ years ### "Recommended" April 25, 2019 5.0 I needed a solution that allowed me to run reports and see what was happening at any given time remotely, which Lightspeed allows for. Pros I've been very pleased with Lightspeed's capabilities, accessibility & overall functionality. We've been with Lightspeed going on two years now and remain content with our decision. Their reporting and ease of use are my favorite features. Cons My main complaint is the price, but after closely reviewing several other options when shopping for a POS system it was clear that you get what you pay for in this realm. Do be prepared to be patient getting customer support once you're a customer - there's always a wait, but once you reach someone, they have spectacularly friendly & knowledgeable representatives. Review Source VR Verified Reviewer CEO & Co-Founder Retail Used the software for: 2+ years ### "Bad experience with Lightspeed Magento maintenance" February 15, 2017 3.0 We have been one of the first customers of Lightspeed in Europe. We have decided to rollout Lightspeed as they were on MAC and had a Magento connector for which we could connect our website. Their solution has never been consistent in synchronizing both retail and online stocks. The yearly process of global inventory has been a mess with hours of pain to get it done. Suddenly, 6 months ago, out of the blue, we got a noticed by Lightspeed that Magento is no longer supported and they only support their proprietary webcommerce solution. We have invested massively on developments around this architecture believing that Lightspeed was a serious POS solution and company. Finally, they have pointed out to Accumula, a integrator and solution provider which we now need to pay to have access to their API. We might have found a solution (not yet proven) but we deplore the communication they do with their customers Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Extremely weak ecommerce platform, problematic support" September 27, 2017 1.0 Cons The ecommerce platform is a total joke and is in need of a massive UX overhaul. On top of being a pain to use, it has very few options for themes and plugins, which is a quick way to end up with a website that looks terrible and out of date. There is little to no documentation on most subjects, and what does exist is vague and not very helpful. The store search functionality is full of holes, you will regularly have trouble finding items via search, on top of being an absolute mess. There are many other problems, but the real big one is horribly slow support turnaround, which at times is not even remotely helpful. Review Source MF Marina F. Arts Design and Development Administrator Arts and Crafts Used the software for: 1-2 years ### "Wynwood Walls Shop" November 24, 2020 4.0 Pros Lightspeed has been a primordial software for our shop. Extremely user friendly - when I first started using, it took me minutes to understand the entire platform. The limit of images for each product is great, you're able to advertise your product in various ways with the amount you're allowed to upload. The design template is amazing, we recently modified our e-commerce and there's a wide variety of templates you may use makes it seamless to your needs. Easy to track inventory and invoice. Cons Other than the wait time on support, this software has been extremely helpful and definitely a great decision for us. Review Source ND Nate D. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "Lightspeed Onsite and Lightspeed Cloud" September 6, 2016 4.5 Pros The functionality of the onsite product was excellent. I uncovered several small deficiencies and Lightspeed support was very attentive to help me develop workarounds. I now use the Lightspeed Cloud retail solution. Support is also excellent for the cloud software. The software is easy to use and intuitive. Cons The cloud solution is more affordable but lacks in some of the functionality of the Onsite software. Here are some big ticket items that need to be addressed in future upgrades: you cannot customize product labels. This means if you want to put a UPC code in place of the proprietary p-code you cannot. Information exchange is limited for vendors from the onsite version. In Onsite, I was able to use excel files (.csv or .txt) to add new products or update pricing. This was a very effective tool that has been removed from the cloud iteration. Lightspeed assisted with the initial product download but all new items must be entered individually. There are major problems with the Ipad software linking with the recommended Bluetooth barcode scanner. This is a borderline disastrous situation. The scanner that is recommended from Socketmobile costs over $200. However, it regularly loses contact with the iPad. The only solution is to keep the iPad "awake" at all times or to close and reopen the program every time you want to make a sale. Neither Lightspeed or Socketmobile have a satisfactory solution. Review Source CY Craig Y. Operations Manager Furniture Used the software for: Less than 6 months ### "Lightspeed Customer Support" May 8, 2023 2.0 It feels a lot like bait a switch. Sales Team was very responsive and went out of their way to make sure we were getting all the information we needed. Now that we have paid for Lightspeed, we cant reach anyone for assistance. This includes Customer Support and the formerly responsive Sales Team. Pros Easy to set up and initial entry of inventory was very straight forward. Cons Lack of human support options. We have lost more revenue waiting to speak with Lightspeed technical support that we spent on the system. DO NOT BUY Lightspeed unless your business has only plain vanilla types of customer interactions because you will not be able to reach anyone at Lightspeed for assistance after your get their system.. Review Source Response from Lightspeed May 11, 2023 Hi, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce KF Katherine F. Owner Used the software for: 2+ years ### "Nothing Special." February 16, 2019 2.0 In 2 years I have had 7 account managers so they are there just to sell you the product but zero help when you need it. Pros It doesn’t have enough Pros . It doesn’t stand out as better than NCR Stiver or Vend. They all can do the same even though I was told differently. Cons I am in Bermuda and they set me up wrong from the beginning I get most messages etc in Dutch not English. My currency wasn’t available and finally it was sorted after months. Accepting deposits is critical to my business and this solution is too cumbersome. Discounts,If a client buys 2 of the same item and I want to discount one of thembecuae of a flaw it doesn’t work. I have to calculate the discount and divide it by 2 pain is you know what. Review Source SO Susan O. Owner Retail Used the software for: 2+ years ### "Lightspeed is great for Retail and Online " November 20, 2020 4.0 Great - easy to learn, helpful reporting tools, available help Pros The reporting is great and very useful. I also use the inventory counting program and have integrated my online site with Lightspeed to my brick/mortar store. The price is good and the service provided has been very helpful. The training is good and usually available as needed. Cons Loyalty program needs to be better - should be able to send photos with texts and integrate email program easier Reason for choosing Lightspeed Retail Reviews Review Source VR Verified Reviewer Manager Restaurants Used the software for: 6-12 months ### "Lightspeed at the speed of light!" November 28, 2019 5.0 We have had a great experience with Lightspeed. It gives us the reports that we need to run the business efficiently. The waitstaff can easily take orders and payments without any problems. Pros Easy setup with great support from staff. Great reporting capability. Easy to set up users, products, etc. Great support staff who will help with any and all issues at any time. Can handle almost any need that a restaurant has. Cons Longer learning curve than some other systems but with practice is becomes easy to use. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square didn't have the flexibility we needed and the cost was too high for the number of order entry ipads we needed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.