# Page 14 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Page 14 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 326-350 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD David D. Sales, IT Sporting Goods Used the software for: 6-12 months ### "Lightspeed Retail is the best cloud based POS system on the market" June 27, 2019 5.0 Lightspeed Retail is cloud based POS system that comes with a host of features for the modern retailer. Very suitable for small-to-medium businesses with single or multiple locations. Pricing is scalable depending on the size of the organization. We give them 5 stars even though there are a few flaws, but comparable systems seem to have more flaws, and Lightspeed has an active and responsive system for submitting feedback and a user forum for feature discussion, which I recommend investigating before purchase. Pros \- Many features customizable and useful to the sporting retail/footwear industry. - Powerful Analytics (extra cost) - Constant Updates/Upgrades, responsive community. Cons \- More costly than our previous system. - some minor quirks (unable to drive inventory into negative so it automatically makes an adjustment when sale completes) (whole numbers only in the number of units field, no decimals). Alternatives considered [RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Review Source aS abdelmalek S. Co-owner Food & Beverages Used the software for: 1-2 years ### "Best POS company" May 12, 2021 5.0 Very satisfied, half the price of other direct concurrent and better costumer service Pros The software is easy to use, full of options to help you organize your day to day activities like reporting, inventory, forecasts...etc Cons We didn’t use the full options due to the pandemic, however so far we didn’t have anything bad to say about the software Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Lightspeed Retail Better Price, better costumer service, more options and functionalities Review Source CS Corinna S. CEO Restaurants Used the software for: Less than 6 months ### "Worst POS experience ever" February 20, 2023 1.0 We used the POS system to complete simple retail transactions. I can not recommend for anybody to use this system in retail. Pros I have nothing good to report about this POS system. We recently used this POS for a festival and the system, system support and ease of use was so disastrous that every single trader was unhappy with the system. We have done many festivals, used many different POS systems, but this system was clunky, it took 11 push button steps to complete a transaction and the support on site was literally non-existent. As a consequence, the customers had to wait, and we had to spend valuable time looking at the entries of the system rather than interacting with the customers. At the festival we lost opportunities to talk about our product and we lost sales. Cons The system is clunky, unfriendly to use in a mobile setting and not in touch with customer service. Review Source Response from Lightspeed March 3, 2023 Hi Corinna, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce BV Ben V. Manager Restaurants Used the software for: Less than 6 months ### "Lightspeed (aka Snail Speed)" January 11, 2017 1.0 Upon, attending the NRA in Chicago, we thought we found an awesome new POS system for our bistro. We were expecting that we would run our operation more efficiently than we have in the past, but Lightspeed is really not restaurant friendly. The system is so cumbersome and simple operations are very time consuming (our operation, like all restaurants, needs fast and easy transactions). Most upsetting is that we were misled in many ways by the Lightspeed sales rep. Upon giving the rep our list of requirements we were told the system is fully capable. Currently, we are unable to manually process credit cards although the Rep assured us that they work with our processor, Vantiv/Mercury. We were also told our printers would work with the POS system, but after install, we soon realized that none of our printers were compatible and we had to order another equipment which cost us a lot. Lightspeed does not appear to have been written by someone in the restaurant industry as there are certain functions that are common in our industry that is not available. Or if they are available they are so out of wack and really clumsy. If you think you might want this system, here is a list of functions you might want to try before buying: Voids and Discounts, Splitting guest checks, BOH reporting (specifically End of Day, Cashout reporting, if you are going to use registers), Barista’s claiming tips, To-Go module or fast transaction module (almost laughable as nothing this system does is fast). I urge you not to make the system mistake as I did and look elsewhere. If you have a restaurant think twice, and anything you choose DEMO, DEMO, DEMO. If you do settle on Lightspeed, I would get all of your requirements or a list of things your rep has told you the system will do in writing and get a contract signed because they are probably misleading you just as I was. Do yourself a favor and look elsewhere (Revel, Touchbistro, RM POS, Aloha, Micros) Review Source SE Susan E. General Manager Retail Used the software for: 2+ years ### "Retail POS System" August 28, 2019 5.0 We are looking forward to opening new locations and integrating collected information and being able to share with new stores. Pros Very easy to learn initially - even though I was not a Mac user - it integrated very well and is simple to use. It was user friendly and easy to make changes or upgrades. Lightspeed help has always been right there for me when ever I had a question or problem. Fixing any problems as soon as possible. All Register functions are super simple. Cons Some of the Inventory data is not always in a format that is to share with other users. Specifically some of the roll up reports. It would be helpful to have a "training mode" to put the system into in order to register train. Review Source AM Amanda M. Owner Retail Used the software for: Less than 6 months ### "Excellent Customer Service, Reporting Options Useful for Large Consignment Model Business" April 24, 2017 5.0 I own Homespun, a boutique in Indianapolis that primarily sells the handmade goods of artists and makers from across the U.S. We largely work on consignment with our artists and have struggled to find a POS system that provides the right combination of reporting functions and inventory options to ease the cumbersome nature of the consignment model, particularly the month-to-month payouts after product sales have been made. We have been in business for almost seven years now and have been using another Mac desktop-based software that entire time. The former system served its purpose for the duration well enough, but we've expanded the shop square footage, increased inventory significantly, added more employees and are planning to add a web store very soon. It was time to upgrade. So, we switched to the Lightspeed online POS for retail and it has been AMAZING. The customer service alone is worth the change. We've had a few small hitches here and there in getting the inventory migrated to the new system and some of the hardware components set up, but the customer service is available 24/7 and is so friendly, patient, thorough, and knowledgeable. The customer service with our last system was more or less nonexistent, so this is a very welcome change. In addition to the great customer service, all of the reporting features I need are there, which is making running a large consignment business much easier. We are very happy with Lightspeed. Pros \- Excellent customer service, available 24/7 via telephone or online chat - Excellent variety of reporting options - Fairly user friendly and intuitive to use Cons \- A few small hitches in getting our inventory migrated - A few small hitches in getting our hardware components set up BUT, the customer service team was responsive and patient and helped us resolve both of those issues quickly. Review Source JD Jon D. Store and Online Manager Retail Used the software for: 2+ years ### "Great Service and an Evolving System" April 24, 2019 5.0 We have streamlined our online sales along with or physical inventory and it has really freed up time for us to be able to explore other avenues of revenue. All while giving our guys out the field a better grasp on what's in the store and easy access to stock and price information. Pros We are a unique business that operates like a retail store but also does contracted work. it was hard to find something that could handle this, albeit it's not perfect but for this combination, it is better than anything we've found Cons Over the years we have found things we don;t like but things are "fixable" or have a "workaround". this is were Lightspeed's customer service is great, providing you with avenues to further customize their software Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Support, support, support! " January 31, 2019 5.0 I have had a wonderful overall experience with Lightspeed! I would highly recommend it for any retail business! Pros I have been using Lightspeed for several years now in my retail business. The support I receive is fast, consistent and extremely helpful! The software is flawless and easy to use but when you do get into a pinch, you are just a chat or phone call away from help. Even my account executive, Jeremy, is always there for me. He checks in, sends me emails for updates and add ons, and makes sure I have the best team for any training I need! Cons Unfortunately, this system is not the cheapest in the market, but well worth the investment. I cannot imagine using a different POS system. Review Source LJ Lisa J. Marketing/Design Manager Computer Games Used the software for: 2+ years ### "Lightspeed Retail and eCom" July 15, 2020 5.0 All together, I have had a very positive experience with Lightspeed. I'm learning more every day about how to creatively apply its features to my ability to promote and track sales. Pros What I like most about Lightspeed is the integration between the retail POS and the online catalog. It feels seemless. I really love our ability to manage inventory through spreadsheet imports and exports. The website feature gives us a very professional look and functionality to online sales. Cons I would love to see some text/informational/marketing pages added to the template to give those pages more polish. We can use html and css to configure the page ourselves, but custom code cannot be supported by their tech support. Review Source GC Gennifer C. Director of Operations Retail Used the software for: 2+ years ### "Great POS" February 8, 2022 5.0 We can now track our inventory efficiently, any time we have had an issue the customer service team handles it quickly. Overall this is a great system for our store. Pros This software was easy to setup, easy to train staff on, GREAT customer service Cons I think a feature that could be added would be a text option to existing customers. When new products are added to Lightspeed it would be great to get an email with all the new features. Review Source DS David S. owner Retail Used the software for: 2+ years ### "LIGHTSPEED IS GREAT " September 1, 2020 5.0 Lightspeed honestly is great, you wont be dissapointed! I've been using it since day 1 of the store and have not had reason to complain. They are always responsive to any sort of needs. Typically it is something on my end, browser update, IP address changes, etc... Many things I have been able to do once Ive watched them. Phone help is qiuck and respectful I would highly recommend! Pros Ease of use! VEry easy to learn how to use. When need help at all they are right there! Cons I honestly cant think of any. Yes could cost less but I know you get what you pay for after all. It isnt the most expensive Review Source SL Sara L. Store Owner Retail Used the software for: 6-12 months ### "Best POS System" October 20, 2019 5.0 This is my third POS system and the best one I have used. I would not switch again to a new POS system after using this. I love that I can work remotely with this software and be in touch with my store without being physically present. It has amazing 24-hour assistance and access. Furthermore, I think it is super user-friendly and very easy to use and navigate. Wish I had made the switch years ago! Pros Training videos for how to use the software which allows the user to self-teach and navigate the program. 24-hour access and assistance. Ability to work and use system remotely. Cons In the tag section, when entering an item, it won't allow you to add any decimal points or special characters. Example: If I want to tag a rug that is 2.5 inches, it shows as 2x5 and won't let me show the decimal. This is a super easy fix and not a huge complaint, the tag section overall is very helpful. Review Source Line D. Owner Used the software for: 2+ years ### "Finally a POS system that is easy to set up, easy to use and offers great integration with webstore" March 7, 2018 5.0 Pros LS is easy to set up and maintain. It offers several great features: employee time management, Inventory management that synchronizes with the online webstore. Great detailed reports and amazing customer service Cons Some days system is slow BUT LS sends accurate updates. Review Source AR Amanda R. Owner Retail Used the software for: Less than 6 months ### "HORRIBLE CUSTOMER SERVICE!!!!!" November 20, 2020 4.0 IT SUCKS STARTING UP. NO CUSTOMER SERVICE. NO HELP!!!! Pros Once you figure it out, it is not bad to use. Cons Customer Service is HORRIBLE. If you are new to POS in general & need help. You are waiting on hold for hours. You have a rep but they NEVER answer the phone. I have two different reps for help. You email them and you constantly get out of the office replies. I try to the online chat & there are 59 people in front of me. So I am on hold and waiting for chat to see which one answers first. I sign up for training. They ask what I would like help on & they say you only have an hour. We dont have enough time to go over all that. I still do not have all my equipment to set up a register. I cant get a tracking number for the rest of my equipment. I cant get a hold any one in billing. The whole start up process is a disaster. Review Source Response from Lightspeed November 24, 2020 Hello Amanda, We would like to apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and services received. We will have someone from our Customer Success Team reach out to you shortly. We value our customers feedback, and would be grateful to have the opportunity to address your concerns. Thank you, Lightspeed POS VR Verified Reviewer Complex Group Sales Manager, W Hotels Used the software for: 2+ years ### "Good System" May 9, 2018 4.0 Pros I love that everything is looped together, there are multiply ways to get to anything and makes the features very accessible Cons Although the features have alot of ways to get to, it does make training a little harder as everyone has their own way of doing things. Review Source BH Brandon H. eCommerce Specialist Retail Used the software for: 6-12 months ### "The Best POS for Niche Entrepreneurs and Businesses!" December 5, 2018 5.0 Lightspeed came to the rescue when our antiquated, old, no-longer-supported and dying POS system was on the fritz and costing us dearly. They worked with us on implementation and migrating to the new system. They worked with us on payments so that the sticker shock hurt a little less. And when I say they worked with us, I mean they worked with possibly the highest maintenance customer they have ever had. We're an old company that moves slowly and tends to be extremely "cautious" of new technology. Lightspeed was patient. They never pushed, got frustrated, or stopped calling to check on how we were coming. They did several product demos, training sessions, and have spent countless hours on the phone with us helping us get the software and hardware setup and working. They have been with us every step of the way and we now have the POS system of our dreams! Pros It is very in depth and detailed. There are so many functions and fields for data entry, recording, ​and tracking. It's in the cloud! No backups! Clean and simple, yet so powerful! Technical support is AAA+++! They're the bomb! Can't believe we tried anything else first. Cons It is a bit involved for setup and some may consider it "expensive." All I'll say is that you get what you pay for. For every con, other POS have two or three. And for every con, Lightspeed has a workaround. Review Source JS Jessica S. Owner/Tech Consumer Electronics Used the software for: 2+ years ### "I'll Be A Lightspeed Lifer" March 29, 2019 5.0 Our phone repair shop has used Lightspeed from the start. We need the ability to create work orders as well as manage inventory and sales, all of which Lightspeed covers. We're extremely happy with the support we receive whenever we're having trouble with the printers or other browser issues. The reps are always competent and willing to remotely fix my problems so I can get back to work quickly! The fact that it's cloud based has made it super convenient for me to run my business and look at reports wherever I am. Pros \-Easy -Cloud based -Work Orders (service) tab -Inventory management -Reports Cons Sometimes inventory numbers are off even when we feel we have been diligent in tracking changes. It may still be user error but support is looking into it for us. Review Source ALG Anna Lee G. Office Manager Retail Used the software for: 1-2 years ### "Satisfied Customer" December 16, 2020 5.0 Customer service is great. Pros The software is very easy to use, and meets our needs. Cons We had to manipulate the system for certain areas of our business, but we have a system in place that works for us. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Lightspeed Retail Ease of use, inventory system Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) At the time, Shopify software did not have the ability for us to enter in cost of an item. Review Source TW Todd W. owner Retail Used the software for: 2+ years ### "Tailwaggers and Loghtspeed" September 20, 2020 5.0 My overall experience with lightspeed has been great. I love that as my business expands Lightspeed has made it seamless. Everyone at Lightspeed has been wonderful in helping me with all and any questions that my team or myself might have. Pros Lightspeed is very user friendly, Training is made very simple. The reports are easy to run from anywhere. The customer service has been great and Lightspeed is always working on making new improvements. I also use Lightspeed ecomm which has been a lifesaver during covid. Cons The only feature I would really like to see is an auto-ship / auto-order feature on Lightspeed ecomm. Review Source VR Verified Reviewer Sales associate Retail Used the software for: Less than 6 months ### "Lightspeed Retail Management Made Easy" December 1, 2022 4.0 Pros Keeps track of everything needed to successfully run a company big or small Cons Had to manually input UPC codes when barcode scanner had issues Review Source mV michelle V. owner Retail Used the software for: Less than 6 months ### "Best cloud based POS for a FAST growing retail business" October 19, 2016 5.0 After many years of running Lightspeed, I am STILL impressed with the product. Lightspeed support is BY FAR the best support system I have ever experienced (with any technology!). Because Lightspeed cloud has such amazing support, it has now become standard procedure for all of our staff members to reach out directly to them with any questions or issues, no matter how big or small. Their support is so comprehensive that I have not had to hire an IT consultant in years and managers can now leave the store without feeling anxious since any employee can call support and get us back on track. Here is what makes their support so great: They are based in North America!!! (we all know how valuable that is!). They answer the phone 24/7. They answer the phone in less than 10 minutes, usually in less than 5. They will call you back immediately. They will patiently guide even the most novice user through detailed procedures. You can actually speak to, and/or email the same person. This person will follow your case through until it is RESOLVED, even difficult issues are resolved in a matter of hours. Rarely does a support issue get held over until the next day. They are actually polite, and easy to talk to.They really seem to care about your business and will even sometimes do things outside of their scope in order to get you on track. There is no single support department ANYWHERE that does all this. Lightspeed was the ONLY cloud based system I could find that could handle tens of thousands of ever changing SKUs with ease. I run a 6,500 square foot pet store, a 1,500 square foot warehouse, four busy check out counters and have 20 daily users. I have yet to be frustrated by this system that runs our business. I actually consider our store "lucky" to have found a POS system that works for us. Most store owners never find their match. Michelle v H BlueCollar Working Dog Los Angeles Review Source gW geoffrey W. Owner North Valley Bicycles Sporting Goods Used the software for: 1-2 years ### "Excellent phone support" April 20, 2017 5.0 Opened a bicycle shop in March of 2015. No prior retail experience, avid cyclist. A venture with my son. For 2015 we did not have a POS system. Signed up with Lightspeed in Nov/Dec 2015 and had the system up and running by January 2016. The phone support has been outstanding … sometimes long wait times for the next available agent (solution, get up early and call at 5:00am or call late at night—they are truly 24/7) BUT the agent’s are knowledgeable and helpful, have found that they will take the time to work through whatever questions we have — they are not on some turn around clock where they have to get you off the phone. This is a Canadian company based out of Montreal … I have never experienced any English language issues and that is a major plus. I am unable to say that Lightspeed has a better program than other POS providers–in the retail bicycle world Trek offers a system that is very, very expensive by comparison. The benefits of a POS system make the day to day operation of our shop go much more smoothly. I sometimes wonder how retailers managed prior to when the wizards of smart created the bar code scanner and the computer software to run these systems. Pros It makes the day to day operation of a retail bicycle shop manageable. Did not have prior retail experience, did not have a POS system for 1st year of operation and Lightspeed reduced the headaches. Cons Really have nothing negative to say. Do not have hands on experience with other POS providers. There was a brief time when the system was not able retrieve some historical data. I talked to Lightspeed and the issue got resolved and has not resurfaced Review Source QW Quin W. Purchasing Manager Medical Devices Used the software for: 2+ years ### "Great POS System for Small Businesses" August 15, 2022 4.0 Pros This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable. Cons Printer connectivity issues. The printer will disconnect and needs to be reconnected manually Review Source RV Roryn V. Owner Food & Beverages Used the software for: Less than 6 months ### "Lightspeed at Lobos Coffee" May 19, 2021 5.0 I'm in the customer service business and having the ability to call \[SENSITIVE CONTENT HIDDEN\] has been a great asset when starting a business. He's made all the difference in the world having Lightspeed. Pros Lightspeed is easy to use and easy setup. It a very cost-effective system as I looked at multiple system. They have added on options that help with online order (which I have not activated yet, but I plan to). Cons I would like to be able to customize live reports. Ex. compare hour by hour from last week to this week. Or be able to compare trends from week to week on sale and customer volume. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[TouchStone](https://www.capterra.com/p/161657/TouchStone-Business-System/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lightspeed Retail I'm able to keep on data, information, and guest loyalty. Other system if you decide to leave. They make you either wait for your information or must pay extra for your own data. In today's world, information is everything. Review Source Rex S. Owner Computer Software Used the software for: 6-12 months ### "Very Robust Solution" May 24, 2020 4.0 Very good! Pre planning is critical to getting the most out of Lightspeed POS. The ability to expand into other modules is a great option to have. Pros Very good user interface with lots of custom style features. The abiltiy to streamline the order process for food service is a great feature along with the amount of detail down to the ingredients used. Laying out the restaurant in the software by shift is a great feature. Cons Has a learning curve and takes time working with the software to understand how to do certain things. Prepaing for the setup and install can take some time. Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)