# Page 17 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 17 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 401-425 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HD Harry D. Owner Retail Used the software for: 2+ years ### "Lightspeed understands businesses realities" June 5, 2020 5.0 Pros Lightspeed truly understands the realities of a small businesses. We’ve been with them since the implementation of the retail cloud-based system 15 years ago and it’s a great solution for us. Cons We’ve had some trouble with lack of negative in our inventory a few years ago, but it’s been fixed ever since. Review Source CV Cenna V. owner Sporting Goods Used the software for: 2+ years ### "Ease of use and integration" January 16, 2020 4.0 I love it! The days of using DacEasy POS have been gone and I'm extremely satisfied with the functionality of LightSpeed POS. Pros Easy navigation and integrating inventory functions with select vendors. Cons Not much not to like about this software! Reason for choosing Lightspeed Retail Having tried it at another retailer, It was clearly light years ahead, pun intended! Review Source Mona M. General Manager Retail Used the software for: 1-2 years ### "Lightspeed is a great POS system" September 13, 2018 5.0 Pros Lightspeed is a great POS system and the support team is really helpful. They do their best to accommodate your business needs. Cons The only downside is they dont have a payment plan so you have to pay upfront but as thier system goes, I haven't found a better one. Review Source TM Tegan M. Executive Director Sporting Goods Used the software for: 6-12 months ### "Powerful and Efficient Point of Sale and eCommerse Solution" October 26, 2020 5.0 Highly positive. Definitely a product we recommend. Pros Lightspeed is a powerful tool that allows us to efficiently process sales, manage inventory, and run our ecommerce store. Cons Lightspeed's backend can be more in-depth than is needed by all businesses. Learning and implementing the functionality needed for your business can take time. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed better functionality for daily sales. Review Source cU carter U. partner Retail Used the software for: 2+ years ### "good product" August 30, 2019 5.0 great Pros We have used the product for a number of years now. Always works, easy to use, integrated with many of our suppliers which makes processing receipts and building product information easy. Cons Reporting is basic but you can get what you need. It would be nice to have better reporting and visualization of information as part of the product - not an extra charge Reason for choosing Lightspeed Retail good functionality, better integration with our vendors and high degree of people in our space utilize it Review Source SM Sizakele M. Owner Apparel & Fashion Used the software for: 1-2 years ### "Ease of generation of Reports" July 15, 2020 5.0 Pros I chose Lightspeed Retail POS software because apart from system to process my sales I needed an easy and quick way to review my stock levels as well as assess my sales from month to month. Lightspeed did not disappoint. I am able to easily generate reports and I’ve also been able to do away with the cost of engaging an employee to do this. The software is also very accessible for someone who is not familiar with POS plus there are ready videos to help whenever I need do something new that I hadn’t done yet. Cons For some reason I struggle with adding a new item while I’m making a sale. I end up showing negative stock and still have to go back and add the quantity from the inventory tab which makes me make the customer wait longer than they should. Perhaps it comes down to me not knowing how to do this properly. I’m not sure. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source KB Kenneth B. retail manager Sporting Goods Used the software for: 1-2 years ### "Tricon Sports Experience with Lightspeed " May 19, 2021 5.0 We have been using Lightspeed for a bit now and we find it quite helpful for our company. The customer service is always reachable and they always keep us up to date on things. That great service paired with their ecommerce capabilities have really helped us streamline and increase our online sales. Great overall experience and I would recommend to other. Pros Ecommerce has really helped us increase sales Cons nothing really to report everything has been pretty smooth since we started with them. Review Source JB Julie B. Owner Retail Used the software for: Less than 6 months ### "Best Retail Improvement" March 29, 2019 5.0 We recently switched to Lightspeed from a different POS, and I can't say enough great things. They helped us seamlessly switch during December so we would be fully operational at the beginning of the new year. Any time I reach out to Customer Support, the service is wonderful, and my questions are fully answered during my call. They go over and beyond to ensure my satisfaction each and every time. We have almost 9,000 different products, and I wish we would have gone with Lightspeed two years ago when we opened. Lightspeed excels with inventory management and eCom synchronization. My vendors love the format of my purchase orders, and it is very easy to receive new inventory! I was able to train our four employees in less than an hour! If on the fence in choosing companies, you will not regret making Lightspeed your winning choice! Pros My inventory is finally right after being in business for two years! Doing a physical count of inventory was simple with the capabilities of running multiple inventory stations at once. Lightspeed Loyalty is seamlessly integrated! Lightspeed has amazing eCom synchronization. Cons I know it sounds cliche, but I don't have a least. My only area of concern, is the credit account prints as a transaction ticket instead of invoice. Once my vendor know this change, it hasn't been a problem. Review Source RY Robbie Y. Owner Retail Used the software for: 2+ years ### "Lightspeed POS for Bike Shop" October 1, 2020 5.0 Lightspeed has been very simple to learn as I go. Pros Inventory management is very easy to understand and handle. Integration with supplier catalogs is super slick and a breeze. Reporting is also easy to understand. Managing employees, time clock, and sales is quick and robust. Cons There are quite expensive add-ons for more extensive reporting. I'm sure they're fantastic, but not totally justifiable for a small business. Review Source NN Nokuthula N. Admin Head Cosmetics Used the software for: 2+ years ### "My review " April 4, 2023 5.0 Pros Ease of using the system and the accuracy of sales reports Cons Improve on the turnaround time for support when contacted using email. Review Source Susan C. Used the software for: 1-2 years ### "Very Happy with Lightspeed" May 12, 2017 5.0 Pros It's easy to use, has lots of useful features, good reporting and great customer service. We are really happy with Lightspeed. Cons I wish the great LS Analytics product was more affordable. I have to download and use Excel to get some basic stats. Review Source NA Neil A. Owner Sporting Goods Used the software for: Less than 6 months ### "Worth the money!" July 3, 2019 5.0 Pros I own The Gun Garage LLC in Sierra Vista, AZ. I've been using Lightspeed POS for a few months now, and I have to say I'm extremely pleased. It's easy to use, VERY thorough in it's details and capabilities and the reports are extensive. My accountant loves the reports too because they are easy to understand and process the information from. I have to say though, my favorite part is the service tracking for my workorders. I sell, and also repair and lightspeed helps me track both efficiently and effectively. Oh, and having used another POS before, Lightspeed helped make the transition super easy with training and importing to help me not miss a beat as I transitioned. Customer service is very good too, if I have any questions, I just pick up the phone and call. There's always someone helpful answering. Cons My only real issue is reports not exporting with the totals. I end up copy and pasting the totals to my report, only takes a minute, but something I would like to see fixed. And when I told Lightspeed about it, they seemed to understand and it sounds like they will be working to fix it in the future. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 1-2 years ### "Few things to know about LightSpeed POS" April 10, 2019 4.0 It is very easy to use. Pros 1\. I like the behaviour of the application as it solves many retail problems right from managing inventory to keep a track on the daily sales. 2. It provies endless integration option with any 3rd party application as WooCommerce, Shopify etc. Cons 1\. Sometimes I feel, it is acting like a kid as it loses the track of the order or sometimes the payment confirmation memo. 2. As I mentioned that it provides endless ways to integrate with other application at the same time its is a bit challenging task to establish a connection between LightSpeed Retail and WooCommerce etc. Review Source cV charlotte V. Buyer Cosmetics Used the software for: Less than 6 months ### "So disappointed in integration to Shopify" August 31, 2022 1.0 Wish I had never bought it Pros I do not really like it at all, I regret getting it Cons Bad integration of stock and photos with Shopify Review Source Response from Lightspeed September 9, 2022 Hi Charlotte, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps. Thank you, Lightspeed Commerce VR Verified Reviewer Controller Automotive Used the software for: 1-2 years ### "Used to work for the company" June 18, 2019 5.0 Pros It is specifically designed for the automotive industry and has many great features. If you are in the automotive industry, it is definitely worth checking out. That includes auto, motorcycle, and boat. Support is awesome and they go out of their way to help when you have a problem. Cons Up front costs are a little high, and if you want support and upgrades, there is an ongoing cost. But it is worth it if you are in those industries. Reason for choosing Lightspeed Retail I worked for Lightspeed prior to working for BMW or ADP Payroll. I had nothing but good experiences with the Lightspeed department. Great company with great employees. Review Source vH vicki H. owner Retail Used the software for: 2+ years ### "I'm a fan of Lightspeed Retail!" March 13, 2019 5.0 My inventory system is in L/S Retail, which is linked to L/S Ecomm. Over the years I've become fairly adept at using the program. I like it. It makes sense to me. Pros Once I learned my way around the program, it makes complete sense and is very easy to use. Cons Sometimes I have to scratch my head for awhile to figure out got entered wrong. I know it is user problems, not L/S. There are definitely functions I would like to see improved, such as the ability to completely remove items and vendors from years past. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Great simple POS!" December 19, 2018 4.0 Pros The software, while being feature rich, is very easy to use, and very intuitive. Will never go back to a PC based POS, cloud is the way to go. Runs very well on an iPad, which allows even more mobility. Managers at head office can view sales real time from anywhere. Cons Interface to push transactions from another system is incomplete, but it may not be relevant to most retailers. LIke most POS, deposits cannot be managed line by line, just for the whole transaction. Review Source DC Doug C. Owner Retail Used the software for: 6-12 months ### "For the beginner" May 28, 2021 4.0 I'll admit that the first few months for me where very rough and i was ready to throw in the towel, but with the help of some great CSR at LS they helped and walked me through Pros I am a new business owner, so I knew little no about POS systems I was using Quickbooks but found that after a few months I needed a full POS software, and LS for me hit 8 of 10 points. Cons Some features which I feel should be part of the software are not and are said to be being implemented but would be nice to know what date. Reason for choosing Lightspeed Retail Canadian and they started off on the Apple (Mac) platform of computers. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Needed a more All in One option., Review Source DM Donna M. Manager Retail Used the software for: 1-2 years ### "Works For Us" January 21, 2021 5.0 We are very happy with the Lightspeed system as it covers all our needs Pros User friendly Can customize to our needs Cons Having found anything yet, would like to see lower cost Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Lightspeed Retail During our research for a system, we found lightspeed ticked all the boxes Review Source BR Bee R. Owner Retail Used the software for: Less than 6 months ### "Worst customer service" May 4, 2022 1.0 Worst customer e3rvice. Onboarding is horrible. Pros Nothing bad Cons Everything customer service sucks and onboarding was terrible. Still haven't recieved my payouts. Reason for choosing Lightspeed Retail A tactic driven salesman. Review Source Response from Lightspeed May 12, 2022 Hi Bee, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce CW Chad W. Internet Sales Manager / Owner Sporting Goods Used the software for: 2+ years ### "Lightspeed is a top notch company" May 28, 2021 5.0 Pros The software is easy to use and easy to teach. It covers what we need without being overwhelming. Their customer service is top notch and I honestly cannot say enough about the helpfulness of their staff. Cons The lack of custom reports is a bit of a let down, especially coming from Lightspeed onsite - that was a feature we used all the time. There are other quirks but all programs have things you have to get used to and once you do, business rolls along smoothly. Review Source LB Lori B. Clerk/purchaser Education Management Used the software for: 2+ years ### "LightSpeed ROCKS!" June 19, 2019 5.0 We recently had a budgetary conflict from when we built the budget to now with the renewal. Our rep worked with us so closely that the conflict was non-existent. There was no hassle. Unlike far too many companies, I truly felt like our rep wanted to have complete satisfaction from his/her client. That's hard to find now-adays. Thank you "M"!!! Pros The organization of the software is perfect for our use. Recently, we began using the Invoicing part of the software over a Google form. Cons I wish the reporting functions were more user friendly Review Source Bret B. Owner Retail Used the software for: 6-12 months ### "Great Software" June 12, 2019 5.0 Pros I like the cloud based platform very much. I had earlier used a server based system and always had issues. This cloud based system is much better and rarely has issues with performance. Cons There are some features that i would change in the software but they are still able to use but with a few more steps. Review Source TM Trevor M. Owner Retail Used the software for: 2+ years ### "Bugs and Issues they will not address" October 23, 2017 1.0 Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished. Pros Its basically a glorified cash register that allows you to use a scanner and look fancy while checking people out. Cons They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion we get the run around about contacting the development team to address the issue or trying to solve it withe some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors. Review Source LS Len S. Owner Furniture Used the software for: 1-2 years ### "Lightsped POS" November 15, 2019 5.0 Pros I especially like the way Lightspeed makes it easy to manage special orders and purchase orders. Cons The only issues I have had were with printing, however tech support has been very helpful. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) More powerful inventory control Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.