# Page 18 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 18 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 426-450 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EV Ephraim V. GM Restaurants Used the software for: 6-12 months ### "Easy to use and extremely powerful" March 2, 2018 5.0 So decided to open the coolest concept in Downtown El Paso. A bike boutique cafe. So Podium Finish Sports Boutique & Cafe was born. Our first week we used spreadsheets ( don't ) Then we signed up for shopkeep. ( don't ) shopkeep is a small point of sale that has no versatility. You cant even do a simple layaway or in-house financing. During a trade show at Interbike, I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super affordable. The software is powerful and most importantly user-friendly When I say powerful I mean it. We offer a wide range of athlete gear and supply, a full menu prepared by a chef, every style of coffee you can drink, 6 indoor virtual trainers, a fully stocked bike shop and mechanic and a bike fit studio. We run it all via lightspeed and we haven't even started with e-com yet. We are very pleased with the program not to mention the fast customer service. Our IP address changed...one phone call and they jumped on my computer and fixed it fast. A+ Pros It can handle a multitude of tasks, retail, restaurant, service, layaway, inside financing, image inventory and so much more Review Source SL Suzanne L. Designer Apparel & Fashion Used the software for: 1-2 years ### "Great product, great service" December 17, 2021 5.0 I was very happy to find a Canadian company for my POS system. Easy set up good online support and great daily use. The work order system has save me many hours in terms of keeping organized Pros The price is right, the product is a great fit for my business Cons I have no dislikes with the product. It has been a good fit for my small business , is easy to run and has good online support. Reason for choosing Lightspeed Retail Good price, Canadian company Review Source YV Yan V. Owner Retail Used the software for: 6-12 months ### "Lightspeed eCom - An evolved and expensive scam" June 7, 2017 1.0 None Pros eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional. Cons As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated. Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not. Lightspeed eCom is a very expensive scam, I recommend you stay away from it. Review Source BF Brett F. Owner Retail Used the software for: 2+ years ### "Streamline your business" May 12, 2020 4.0 Overall an excellent company and product. The integration of payment processing is great but there have been too many crashes or glitches in the processing end over the last few months. They need to find ways to prevent it from happening so frequently. Pros Ease of use and accessibility to reports. I trained my youngest child to ring out customers in five minutes. Cons Too many crashes lately with lightspeed payments. Sometimes tech support takes too long to respond or provide a fix. In retail we can't wait hours. Review Source MD Melissa D. Operations Manager Retail Used the software for: 2+ years ### "Perfect for our store" November 24, 2020 5.0 Very good, would not switch! Pros We have four shops. This is a great system to use to keep track of inventory between our stores. Highly recommend. Cons They do require you to pay for more analytics and it can get a bit expensive Review Source DK Dalila K. Sales and Marketing Retail Used the software for: 2+ years ### "Helps keep our business running!" February 3, 2021 5.0 Easy to use, versatile, helps us see the business as a whole, keeps store running Pros Lightspeed is very versatile and is helpful with so many things from inventory to customer history and analytics. We use this daily and helps keep our store running! Cons About once a quarter we have an outage, this is due to updates and lightspeed being cloud based. Other than these outages (that always happen at the most inopportune time), lightspeed has worked well for our store. Review Source VR Verified Reviewer CEO Furniture Used the software for: 6-12 months ### "Great software great people" August 17, 2018 5.0 managing a sophisticated business with purchasing, inventory, bill of material items, and retail pricing and trade pricing Pros While we are new in the process the head office has been superb in hooking us up with a consultant since we are new in the process of integrating this front end powerful piece with backend accounting software Cons nothing yet and that speaks for itself we are happy very so far! Review Source SJ Sara J. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Lightspeed makes selling in store and online easy peezy " August 15, 2018 5.0 I own a women’s clothing, accessory and gift boutique..Fusion Boutique and we are so happy with our switch to lgihtspeed. We love the inventory management, the ability to sell in store and online without having to worry about updating inventory and th support staff is amazing! Lightsleed has everything built in that you would need and if you have problems call suport! I would highly recommend Lightspeed -Sara Jacobson Pros \-import functions for existing inventory and customer information -ability to hold tons of skus (we have thousands and it hasn’t let us down) -customer service is phenomenal - when we were integrating I called into support A LOT and the support staff is by far top of the line. You talk to a real person and they are available 24/7. Plus support is knowledgeable, friendly and timely in resolving tasks. - simple and easy to use -customer management section can enter in customer info to track sales and also data such as email address -reporting reporting reporting! You can view top customers, sales by category, brand and vendor, employee sales and so much more -can sell in store and online with all your inventory accounted for no matter how your customers are buying Cons \-if you want to print a gift receipt you cannot do it for an individual item..it is for the entire purchase -there is not a built in rewards and you have to go through a third party Review Source TT Terry T. CEO Retail Used the software for: 2+ years ### "Highly Recommended Software " April 3, 2021 5.0 LightSpeed Software I Highly recommended for Small or Big Bussiness Pros I use Both the pos & E-Com from the previous Software I used LightSpeed way better Cons I don't have to be in my store I can control my business from any place Review Source DG Damon G. Owner/Partner Director of Sales Retail Used the software for: 1-2 years ### "Hands down the best" March 27, 2019 5.0 Hands down one of the best companies to work with. Forget their industry, you could put this company in any vertical and they would succeed. I believe their management puts the employees first which creates happy employees and enables them to serve their customers to the fullest. Pros I like how robust and capable the software is however, its presentation is so crisp and streamline its incredibly easy to use. Cons The application for mobile is my least favorite. I use Ipads in my stores and the app crashes constantly. The good news is the troubleshooting is never very complicated and usually takes 2-3 minutes to solve but it happens enough to be noticeable. Review Source CG Caleb G. Owner Retail Used the software for: Less than 6 months ### "AMAZING POS" December 30, 2020 5.0 I'm pretty tech orientated so by the time I had all the onboarding seminars I was already up and running, using the product daily. They were however helpful for questions and for someone who doesn't know much about computers or POS systems, the onboarding seminars are amazing. Using the product is simple and straightforward without being dumbed down. A lot of systems cram so much into one thing it's easy to get lost, others strip it down so much is loses functionality. Lightspeed has found a great place in between. Pros The software is easy to use and customize to my needs. It was super fast to get up and running, plus the customer service is amazing. From tailoring features to answering basic questions at 2 a.m. Lightspeed is on point. Cons The free template for the website has some drawbacks....but it's free so that's that. I didn't do enough research up front on the templates. Reason for choosing Lightspeed Retail It offered everything I needed at the right price. Review Source PL Paula L. Owner Fine Art Used the software for: 2+ years ### "Lightspeed makes our online store compatiable with our retail business." July 9, 2020 4.0 Overall it is a great program. The shortfalls in the eStore is a handoff for the ease of use in the retail and the integrating of inventory between the two systems. Pros Integrated inventory makes life easier. Cons Doesn't allow for enough variety per product in online store; and the drop down menu doesn't always match the photo that pops up per product making the customer interaction somewhat confusing. I've requested a system upgrade for this for over two years with no avail. Review Source WR Warren R. Owner Furniture Used the software for: 2+ years ### "Great product" September 20, 2019 5.0 Lightspeed has made the the process of opening and growing a new retail business a seamless experience. Pros The software is easy to learn, readily adapted to a particular retail system. Customer support has always always been quick to respond to any questions. Cons Have yet to find anything we don’t like about the software. Reason for choosing Lightspeed Retail We chose Lightspeed after several recommendations from other retailers and a simple demonstration of its capabilities. Review Source AC Abbie C. Owner Food Production Used the software for: Less than 6 months ### "I love Lightspeed!" March 6, 2019 5.0 Pros If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience. Cons When I consolidated my business from 2 locations to 1, it took some manual work on my end to make it all work, but it happened. Having a way to automate a huge inventory move would be lovely. Review Source JW JON W. CDO Retail Used the software for: Less than 6 months ### "Transforming the business at the speed of light" June 17, 2020 5.0 This was a significant transformation for us. The business was previously operating with a circa 1980s cash register, no inventory management system, no purchasing, nothing. We took more time than anticipated to cut-over, (by a few days) but the system was tolerant of our mistakes and allowed us to easily correct things such as inventory that went negative. Now, day by day, we understand how well the business is running and can make informed decisions on all aspects of the business. Along the way, we are getting better and better at using it. We are able to maintain a high degree of integrity to the system's data so we that can trust and rely on it. Overall it's an experience I would gladly repeat because the business is now being run on a state of the art platform Pros It is a contemporary cloud-based architecture, our only investment was in iPads and cash drawer. The interface has an appealing user experience. The inventory management system is designed for retail. It has an iPad based POS. The credit card processing is fast (5 seconds) The system is tolerant of non-computer fluent users. Cons Very few needs for improvement. It would be great to have clearer, more defined user experience for special orders, but this is only a minority of our business Review Source CC Cindy C. Owner Retail Used the software for: 2+ years ### "Happy with this selection" November 8, 2019 5.0 Excellent. The company has been out standing from start to finish. I would do it all over again. Pros Easy to use. From time to time we have to bring in helpers that just donate time so there is no long time use. They have to get up and going quick. It does it! They learn quick! Very easy to use. Cons I haven't used the purchase order part of this system. I'm hoping its as easy as the rest. Reason for choosing Lightspeed Retail Loved everything about it. Review Source KH Kevin H. Owner Retail Used the software for: 2+ years ### "Lightspeed POS and my business" September 20, 2019 5.0 Overall great experience with Lightspeed POS. It makes managing inventory very simple and includes several different reports at no extra charge. Pros Easy to use interface Inventory management Time clock management Customer service - can call or use the built-in chat feature - Both work very well Cons Credit card processor integrations (very few to choose from) Can be "buggy" during peak times Several needed reports are only available if you purchase an upgrade Review Source MM Mark M. Owner Graphic Design Used the software for: Less than 6 months ### "Not happy at all " November 18, 2022 1.0 Since there is nothing for customer service I’ll leave it here, the customer service for this company sucks big time, no communication no support, I was given the run around for over 3 months trying to get everything situated and still nothing I just want return labels and my money back at this point Pros Nothing at all couldn’t get it up and going thanks to the crappy support I was given Cons Couldn’t get it going due to no customer support give. Review Source Response from Lightspeed November 24, 2022 Hi Mark, Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. We see that our Customer Success team have already been in touch, they will continue working with you to address your concerns. Thank you, Lightspeed Commerce MR Matthew R. General Manager Retail Used the software for: Less than 6 months ### "Jumping into the 21st Century" June 18, 2019 5.0 So far, everyone I have dealt with has been pleasant and quick to respond. Everyone from sales, support, and regular account management has been incredibly easy to work with. Pros It is a very straight forward piece of software. It has an abundance of features that make day to day operations a breeze. It is very easy to customize for every level of employee giving individuals access to only features I want to have. I am learning more as I go, but so far I am nothing but excited. Cons The one downside is that at my store (Pet food and supplies) some products are sold by the pound or ounce. Our old POS allowed for partial/decimal quantities and was easy to key in those products. I had to redo all of those products to grams and ounces to make them billable. Reason for choosing Lightspeed Retail Lightspeed offered the best price for the options we needed, and it was the easiest POS to navigate. Review Source DK Debbie K. Owner Medical Practice Used the software for: 6-12 months ### "AWESOME POS " August 18, 2018 5.0 I have been very happy with this POS software and how easy it is to use. Highly recommended!! Pros EVERYTHING! Very easy to use! This software you can almost teach to yourself just by playing with it. Cons The only downside is availability of live tech support. It sometimes takes a long time to be able to reach someone by phone. They do have a call back option which is great but last time I used it it was about 45 min before I got a call back. So resolving something at the moment when a customer is there is probably not a viable option. When you do reach them they are great. I did make a mistake when receiving a purchase order by accidentally receiving it twice so it doubled the amount and it cannot be corrected. The only way support said is I have to do a vendor return but that is not really a vendor return. That is a problem they need to fix. You should be able with owner log in to delete the purchase order and redo it. Review Source Steven T. Field Engineer Automotive Used the software for: 1-2 years ### "Great for inventory" February 12, 2019 5.0 Pros Ability to check stock quantities and research customer information Cons If you don’t have a full tutorial on the software, there’s a lot of shortcuts that you’ll be unaware of. Review Source KB Kim B. Co-owner Retail Used the software for: 6-12 months ### "Love Lightspeed" October 20, 2021 5.0 Excellent. Everyone is timely, helpful, knowledgeable, and polite. Pros The staff are always very helpful and understanding whenever questions arise. Cons I feel that there is a lot to learn and that we are only scratching the surface of what Lightspeed could be doing for our business. Not the fault of the software, just that there is a lot to learn. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Highly recommended by mentors and better price with more support. Review Source JC Juliana C. Owner Apparel & Fashion Used the software for: 2+ years ### "Terrible customer service brought them from a 10 to a 0." December 27, 2015 2.0 Pros The reporting features are great when they work and this is relatively easy to use. Cons The customer service. I've had Lightspeed since 2013 and used to rave about it. They sold it to me because of a seamless integration with Shopify and great reports. During the past 6 months, some of my favorite reports have been unavailable. Every time I ask about them the answer is "we're working on it." The Shopify integration is no longer available. They never said this. Instead of warning the customer about possible inventory issues this causes, they let it get to the point that I sold things we haven't had in the store for months. Every time I called about this they would do a "push through" - this would NOT correct the issue, but it would make me spend hours fixing other issues. After 6 months of wondering what is going on and asking to break the contract that they got me in because of this feature that no longer works, they come clean...the Shopify feature no longer works. Review Source JB Jake B. General Manager Food & Beverages Used the software for: 6-12 months ### "Best POS out there" June 14, 2019 5.0 Reporting. Getting PMixes to incorporate modifiers for more accurate usage reports. Pros The software is so user friendly and I can work the back end from my own phone while not in the restaurant! Cons Need more integration with Labor reports. Should have the employees rates of pay. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Reason for choosing Lightspeed Retail It will have integration with the hotel we are owned by. Review Source JC John C. CEO Retail Used the software for: Less than 6 months ### "I highly recommend Lightspeed to anyone looking for a POS solution and an eCommerce solution." May 4, 2019 5.0 Great experience so far. I am migrating from Clover to Lightspeed for my POS in my retail store and setting up our eCommerce site. Pros The Lightspeed staff support and service is excellent. Lightspeed ensured that I had the right set of products, both software and hardware and followed up with me during the entire process to ensure I was successful in my transition from another POS product. I highly recommend Lightspeed to anyone looking for a POS solution and an eCommerce solution. Cons Expensive compared to other solutions, but you get what you pay for....very satisfied! Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Lightspeed Retail Better value and a higher level of service and support. Also, better integration with omni-channel support. Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)