# Page 19 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 19 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 451-475 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jim S. Manager Sporting Goods Used the software for: 1-2 years ### "Great POS" June 13, 2017 5.0 We've really enjoyed the new system and been very happy with its ease of use and reporting, allowing for me to have a better understanding of the business and how its running and how to improve it. Pros I came from an older POS system, but in comparison to that, the ability to create and edit products, search and categorize products and general ease of use has been stellar. My staff picked up on it very quickly with no issues at all. The help in transferring over and importing our inventory was smooth and easy. The reporting is also a huge improvement over my previous system. Cons There are a few quirkly little things that could be better in the search system as well as in creating products. But they are all small items that would mainly just make it better, not so much as a fault. Review Source AD Allison D. Accounting Manager Museums and Institutions Used the software for: 2+ years ### "Great for a small business" July 23, 2019 5.0 Slow moving inventory can be identified and marked down. Pros Straightforward and easy to use. Can track summer help to use it. Cons Cost per inventory is averaged rather than FIFO. Makes your total inventory cost fluctuate from month to month. Review Source David L. Head Trainer & Directeur Sportif Health, Wellness and Fitness Used the software for: 6-12 months ### "Fantastic software for E-Com" December 18, 2019 5.0 We use this software to run our whole stock control and e-commerce activities on our website. Pros Once set up to your requirements, it works very well. Load your products in, and publish to your website. Cons Setting up the software initially is quite a process. As it works with a large number of industries, it has a huge amount of options. Review Source KK Katherine K. COO Apparel & Fashion Used the software for: 2+ years ### "Lightspeed is easy and affordable" June 15, 2019 5.0 Support has been excellent and setup very easy! Our sales team loves the new software because it’s so user friendly. Pros The software was very easy to use and setup. Extremely user friendly. Our company has used several POS softwares and this transition to LightSpeed was the easiest by a long shot. Cons I wish the manufacturer sku could be seen within the Puchase Order without having to click into the actual item. Review Source MT Mary T. Director Entertainment Used the software for: Less than 6 months ### "So far not so good.....the jury is still out." July 25, 2017 2.0 Pros We bought Lightspeed Retail for our shop and bar in London in March. On the surface it all looked perfect for what we needed. Four months on and I'm still undecided as it's still not properly set up yet. Cons The biggest issue that I have come across so far (and everybody in my opinion should be aware of this before purchasing the wireless printer) is that you have to have the print receipt function on if you want the cash drawer to automatically open after each sale. If you have the 'print receipt' function switched to off then the iPad won't talk to the printer, which won't talk to the cash drawer. When I asked the support, whether there was a way round this she told me if I don't want to print receipts then I have to open the drawer manually with the key. I just find this incredible! Not only is it a massive waste of paper to have the print feature on all the time, but its a massive security issue for me to have the keys dangling in the drawer all the time. To me it appears that the star printers are out to make a tidy buck on the till rolls, because I cannot believe that there is not the technology to bypass the the print receipt feature and get the printer talking to the cash drawer without printing the receipt Review Source DM Dean M. Manager Retail Used the software for: 1-2 years ### "Lightspeed Retail" June 19, 2019 4.0 Pros Has most of the functions that we need - reporting, employees for sales, deep & custom inventory, clock in/out. Ability to login on any device with internet connection. Cons How to create and add inventory is tedious. Certain reports are behind a pay wall (Analytics - which in itself is great. But there are aspects of it that should be in Retail in my opinion). Doesn't auto lock after sale/receipt prints. Which causes the 2 registers to glitch between the to computers which in turn messes up our till if isn't not caught before each sale. Review Source AQ Andres Q. Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "Great for Retail Stores with combined inventory" January 13, 2023 5.0 Greatly satisfied on the way it integrates with third-party software for the eCommerce integration Pros The capabilities of combined and matrix products in which a product can have multiple variants and still be grouped under one parent product Cons The tax settings can be hard to understand at a glance Review Source DB Denyse B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Very satisfied" December 18, 2019 4.0 Overall, it has been a great experience. Set up was a bit of a challenge initially. Pros This software makes customer facing sales a breeze! Love how quickly we can process orders. Once we also integrated with Accumula, we were finally able to have Lightspeed integrate with our Quickbooks accounting system as well as our Shopify website. It has saved us a ton of time Cons I would love it if we could completely move to a full accounting software with Lightspeed that operates like Quickbooks. We cannot pay bills against inventory in our current configuration. Review Source MK Myles K. President Retail Used the software for: Less than 6 months ### "Good start" June 16, 2020 4.0 I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known company with questionable financing for my most critical business system. Not only did they survive and grow, but they learned and are still learning today. And they are a much more credible competitor in a dynamic business segment. I highly recommend them. Pros It is open ended and makes integrating with the best of breed add-ons easy. they also bent over backwards migrating my existing data to this software. Cons It would have been nice if they had an option to remain live if access to the server was down during business hours. Review Source VR Verified Reviewer Used the software for: 2+ years ### "user friendly backed by great support" November 1, 2018 5.0 Pros Lightspeed is easy to use, doesn't require a lot of training. Any problems we have encountered have been resolved with future updates and their support team have been a phone call away. It's nice to see they are always looking to better their product. Cons We have encountered a few problems, mainly with gift card sales and use. these problems seem to get resolved over time with updates. Review Source AP Anna P. President Apparel & Fashion Used the software for: 2+ years ### "Lightspeed Pos and Ecom " October 4, 2019 5.0 Report inventory with Ecomm Pros Very organized client list invoice you can send by email rapport you can do a report by cathegorie and personalize it you always have Proffessional people on the phone international and 24/7 for me this is gold specially when you start Cons Layaway little and sale many because I was used to my old Pos but they always explaine if there is a problem Review Source BT Beth T. Owner Retail Used the software for: 2+ years ### "Lightspeed " June 19, 2019 5.0 I have been a customer of Lightspeed Retail and Ecom for 2 years now and have had nothing but great experiences with them. My rep is always willing to help. Lightspeed Support is amazing at answering all my questions and walking me through fixing any issues I have. Pros Lightspeed Support, Customer Rep, Customer Support, Lightspeed Retail is extremely easy to use. Cons Ecom is a little more difficult to use but once you figure it out it is great. Review Source VR Verified Reviewer Client Distribution Services Coordinator Publishing Used the software for: 1-2 years ### "Very easy to learn! Options limited." December 18, 2018 3.0 Pros Very, very easy to add new items/ inventory to the system. Cons Very limited in what can be done - returns are a hassle. Can they be streamlined somehow? Review Source JP Jean P. Sales Retail Used the software for: 2+ years ### "Great software........but" February 4, 2020 5.0 Pros I like most everything - it’s pretty easy to use. Cons The BIGGEST negative with this software is there isn’t any registry capabilities! How can you have a POS system for retail without being able to offer customers a bridal registry? Thousands of dollars are being lost every year because of this. If I had any say about it, I would use a different software all because of this. Review Source TT Tracy T. Chief Marketing and Operations Officer Retail Used the software for: Less than 6 months ### "Taking over Retail with Lightspeed" November 11, 2016 5.0 In a sea of POS/Retail Software, it's extremely hard to weed out the good from the bad. After months of research I was confident in choosing Lightspeed for our company. The ease of the retail software and training for sale associates on using the software was the best quality. You don't have to be a computer genius to use this software and even if you are it stands up to that as well. The amount of features the software has is amazing. Being able to track sales and discounts, from customer purchases, the list is long is it's great features, plus the ease and integration for having an online web store. Pros Tracking inventory, sales, being able to track employee performances. Integrated credit card terminal and shipping software with eCommerce. Easy purchase order creation, being able to do so many different reports as well as creating them for each store and even broken down by register as well. A great customer service company. The customer service is very helpful and will walk you through any problem or situation. Cons There's only a couple, but most people don't mind yet I'm a little extra computer savvy so I don't like that I can not do our own inventory uploads. Also not being able to upload different pricing levels, and wish there was a way to add notes to inventory adjustments as well as download all the created variables for all customer data. Review Source CH Charity H. Owner Retail Used the software for: 6-12 months ### "Best retail system" November 9, 2020 5.0 Pros This retail system does it all! It has been a wonderful experience from the start. The inventory tracking, the invoicing, Quickbooks integration, time clock, rewards program, and the list goes on of all the awesome features! The customer service is top notch, they are always able to help if you have a question or an issue to resolve (which there are not a lot of issues!!). Highly recommend this! Cons The credit card machine sometimes needs to be reset. Review Source AK Adam K. President Sporting Goods Used the software for: 2+ years ### "Works every day. The support is always there." May 15, 2018 5.0 Consistent daily use that for software is close to flawless. Pros It is simple to use and simple to teach. I have had zero problems teaching new employees on how to use the system in a very short time. That pays for itself. Cons Separating boxed items seems unnecessarily too complicated. It probably is just me and might be a phone call away, but I just can't seem to get this step correct. Review Source KW Kevin W. Owner Retail Used the software for: 1-2 years ### "Lightspeed - the ALMOST perfect retail POS" June 21, 2018 5.0 Pros Robust inventory reporting and capabilities, easy multi-store transfers and inventory support, accurate inventory recording, easy product building with matrices, and a nice UX for POS sales. Cons Can be somewhat buggy on the POS side. Requires multiple log-ins at times to get to sales screen. Has issues with designating employees to stores and can sometimes assign an employee to a different store than where they physically are, which causes huge issues. Review Source TC T-Ann C. Bookstore Director Retail Used the software for: 1-2 years ### "User friendly, intuitive and great for small businesses" June 7, 2018 4.0 Customer support is great! They go above and beyond to try and help with any issues. I am super glad that in my search for a POS system that I chose Lightspeed! Pros Variety of different aspects pertaining to the needs of my business: POS, reports, inventory management and control, being able to print labels, being able to track all of my activity... Cons 1\. I wish that I were able to customize it a little more and that what I customize would be searchable. 2. I also would like it if the ISBN numbers would show up on the screen which lists the items I have for order on a particular PO. 3. When email a purchases order it would be helpful if, on that screen from which I hit send email, it would immediately show somewhere on the screen that the order was emailed. Sometimes I get interrupted and when I come back I can't tell if I have actually hit "send email" or not. 4. An option to have a button that would pop open the register from any screen would also be helpful. I say "option" because I realize some companies would not feel safe having it be that easy to open the cash drawer. It would be helpful for us, however. Review Source AL Allyse L. Baby Cubby Customer Service Apparel & Fashion Used the software for: 1-2 years ### "It works. It just hasn’t been my favorite program for retail. " January 28, 2019 3.0 Pros I love how easy it is to use! Training new employees has been a breeze when it comes to checking out customers and checking inventory. I love how easy it is to open and close registers, count inventory, and use our reports. Cons It can be slow! Often times it doesn’t compute with our other system- skyvault. Our counts can get off so fast! So I wish there was a way we could be more on track! We often times are unable to trust light speed and it’s numbers. We have had a few problems also with saving our loyalty customers. Review Source SV Sharni V. Owner Retail Used the software for: Less than 6 months ### "POS is great, but the ecommerce side needs a LOT of work." January 11, 2017 3.0 We started using Lightspeed Retail in July of 2016. We love the fact that the POS is in the cloud. We were opening a second location so we wanted a POS that could handle more than one location. Transferring inventory from one store to the other in the system is super simple. I really like the reports. It gives me the information I need quicker than I could get it out of my old POS. It has been easy to teach our staff how to use as well, and we have a lot of part-time staff. Pros In the cloud, so I can access it from anywhere. Works on multiple platforms, so I can use the iPad app, or open it on a mac, or on a PC. Easy to use. Great for multiple locations. E-commerce inventory is linked to the main store's inventory. So when something sells it is immediately gone from the website. Cons The e-commerce platform has very limited functionality. The website I had back in 2008 had more functionality than this one does. You cannot put an item on sale. You can only use a coupon code. Customer support is very limited. While it is great for the POS side the support for the Ecom side is separate and nowhere near as good. Review Source mS matt S. Accounts assistant Accounting Used the software for: 2+ years ### "Lightspeed review" January 13, 2023 5.0 Pros Allows an easy tracking of sales and inventory. Very simple to use and great reporting features for things like daily sales by product. Cons Customer support is a little lacking when needed. Have had issues In the past with reports not downloading. Review Source JH Juan H. Golf Director Used the software for: 1-2 years ### "Its the best POS I have ever worked with" July 13, 2017 5.0 Pros Is easy to use and it responds well and fast. It has great reports. For me it's a perfect solution for a small business that needs a POS Cons I can't really think of anything negative about this software but I do think it's not that easy to setup custom menus, but it's not that important cause it's something you rarely configure. What I would like it's that it let's you setup your own document number sequence and also more languages and better templates for documents. They are missing out on a big international market because of this, there are countries that have some regulations on the receipt number and also they need to add some specific things to their documents, required by their government. Review Source TH Taylor H. Owner Retail Used the software for: 2+ years ### "Best Decision We Have Made in YEars" September 20, 2018 5.0 The catalog import feature is prime Pros We started using lightseped nearly 4 years ago for our POS. Best decision for the business we have ever made. Everything that was giving us a headache in the past was instantly made easier. We run a bike shop called the Okoboji Expedition Company, and it was perfect. There have been a few hiccups with mac to pc quickbooks integration, but overall, we are very satisfied with how the POS has been working. They also have a lot of integrations for CC processing, and other plug ins that work seamlessly. If you're looking for a new POS system to bring you into the tech world that is now, look no further. Cons The only complaint we have is that sometimes there are a few issues with the server being slow and the issues with selling products without inventory. If they could just have it create a -1 inventory when we sell something that isnt in, it would cancel out when we do the PO. Maybe sometime soon Review Source LW Luke W. Manager Retail Used the software for: 6-12 months ### "THIS IS A POORLY DESIGNED PRODUCT IF YOU HAVE A DYNAMIC BUSINESS" July 16, 2015 1.5 Pros If you have a touch screen option, I found setting up the touch screen to be easy. With the current updates, you are allowed to use more colours to identify buttons. Unlike previous POS system I have used it is easy to change the order of the buttons. Once you have entered your inventory and identified it, it is fairly easy to modify the price of a single item. Cons Probably the worst pos system I have ever dealt with in my 20 years of customer service. It is nothing but fancy glam over garbage. If you are looking for a POS system that has easy to use pricing matrices, can handle an inventory of 1000 or more items. This is not a pos system for you. If you have a booming etsy store and want to organize your sales. This is the product for you. Lightspeed is designed for one time clients/customers, it is not designed for repeat customers. It is not designed for to handle work orders, dockets, or to help in the organization of incoming orders. This is purely designed for if the customer orders a sandwich, they receive a sandwich. I would not suggest this for any shop that has any complexities to there business(multiple billing options) or inventory (over 1000 item inventory) or pricing (quantitative pricing). 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