# Page 28 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 28 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 676-700 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Eric C. Used the software for: ### "" February 25, 2013 5.0 I have been a LightSpeed customer for just about 2 years. I wanted a POS system that ran on a Mac with all of the advanced options and integrated web store features. I have a fantastic relationship with my sales person, Christian, and there was no pressure to buy just to make a sale. Christian educated me on the product and has created with me a great relationship, he also provides exceptional service that is second to none and he has earned a customer for life. Christian's honesty, knowledge and advice given to me ensures total confidence with LightSpeed. It is rare to receive such exceptional service from a sales person in or out of the software industry. If you are lucky enough to have Christian as your sales person then you know exactly what I'm speaking of. The solution fits our needs as it is so easy use, train new employees and use everyday with no issues. Lightspeed also will allow us to expand for future multi-store locations. They issue updates often to keep the system fresh and working seamlessly allowing the software to work without bugs and process transactions, maintenance quickly and with ease. I tried a few "Cloud" and Windows based systems, prior to choosing LightSpeed and hands down I choose the best solution. Review Source ZA Zaighum A. Admin Automotive Used the software for: I used a free trial ### "Lightspeed Retailer" November 17, 2020 5.0 Overall lightspeed Retail is best software gor retail business. Pros Lightspeed retailer is multi store's stock managing software with cloud support system. I really like the cloud support because i can access everywhere. Cons In Lightspeed Retail I don't find any critical errors but i feel little bit issues to understand the software for initial because i was new user. Review Source AB Ari B. Server Hospitality Used the software for: 6-12 months ### "Lightspeed for the Bar" September 3, 2019 5.0 Good experince while I did bottle service. Pros This program was great when I used to work in the bar, it was easy to keep track of open tabs. Cons There should be a feature that lets you void or give discounts so we don't have to wait on Managers. Review Source lK leonard K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service " August 17, 2018 5.0 Pros works perfectly for our industry, I own a retail bicycle shop Cons Nothing to mention , over all its a great system Review Source DJ DEVIN J. Inventory Manager Apparel & Fashion Used the software for: Less than 6 months ### "Customer service A One!" November 2, 2016 5.0 Today is officially my first week working with this company and its always a little intimidating learning to use new software for a company because no one wants to constantly ask questions for help but you also don't want to input the wrong data. My customer service representative was very helpful during my one hour training session. She went through basically what ever action did on the system that my company was currently using. She always asked if she needed to repeat anything and showed me examples on the Sample software they have via the teamviewer application. Pros Big buttons, the help window literally list everything if you run into trouble. I like the fact the have reports for basically everything and shows a history of the item. From when it was processed to sold. Cons I don't know if you can or cannot, but I accidentally made a copy of a item and now can't delete the item! Review Source Prakash R. SEO Analyst Used the software for: ### "LightSpeed POS for iPhone" November 13, 2014 5.0 Lightspeed POS is really a best Point of Sale for Restaurant, Pubs, Bars,CoffeeShops and Retail stores.Its cool inventory management, mechandise system, customer support module are incredible. I loved LightSpeed for iPhone. Thanks to @Radinattechs, My Lightspeed Consultant. I wish to to refer him. Pros Integration with Magento and QuickBooks. Backup data simple Cons Renaming backup and cost for server is little high but worth productivity. Review Source DM Daniel M. Business Owner Retail Used the software for: 1-2 years ### "Top Point Of Sell System" October 9, 2018 4.0 Pros It's cloud based so no worry about backups or losing any information and integrates with major retailers. Cons It's not set of for coin shops and that has been something we had to work around. Otherwise I can see this being great for other business types. Review Source AL Aaron L. Owner Restaurants Used the software for: 1-2 years ### "Low start-up costs for a quality product in the Quebec market!" July 20, 2017 5.0 Pros The low up-front cost of Lightspeed's system was my initial draw, and I'm very happy with the results since. Customer service responds to the few minor problems that I have had, and sometimes our suggestions as to improvements of the software are actually implemented, making you feel as though Lightspeed is interested in providing a quality product. Cons While my salesperson was great, I've heard from others that they've experienced pushy or rude salespeople. That, however, is hearsay so I can't put too much weight in it. Every POS system has its problems, but I appreciate that Lightspeed actually seems interested in improving. Review Source Casey L. Ecommerce Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to Use All-In-One Tool" April 25, 2019 5.0 Pros Manage inventory, sales, customers, products all under one roof. Customer service is usually spot on. Cons Their ecommerce platform can be confusing and how it works with POS. Review Source Guy C. Onwer Retail Used the software for: Less than 6 months ### "Loving Lightspeed " April 10, 2019 5.0 Learning more everyday. Guy Wholesale Furniture Winthrop Ny Pros It was what our company needed to get everything together. Cons It could be alittle easier to take payments and print invoices. Review Source FG Fabio G. IT Manager Textiles Used the software for: 1-2 years ### "Good Retail POS solution" April 6, 2023 4.0 Pros Integration with external services, ease of use Cons User interface / experience could be improved Review Source JM Justin M. Wine and Spirits Used the software for: ### "Might be the best cloud-based POS system" January 8, 2015 4.5 Pros This is a comprehensive POS, inventory control, and CRM solution for my brick and mortar specialty beer and wine retail shop. Its online component (underutilized by me as most customers just come to the store) is seamless and excellent. Unlike my previous cloud based system, Lightspeed has a no hassle, no cost gift card program, multiple tax rates, multiple discount rates, FIFO inventory, and seamless integration with Mailchimp and other third parties. This is an incredible value. Tech support has been free and usually on top of things. I could go on and on. Cons The app for older iPads is buggy, so I use the online version for my old iPad. It hasn't been a problem, but the online UI is not as pretty as the app. I would like an Android version of the app as I am not an Apple guy. The webpage templates are not that versatile but that's really a function of cost. I am only going to get so much customization for the price though. Review Source DL Daniel L. Used the software for: ### "" February 18, 2013 5.0 We are Arkansas leading retailer of Bicycles and Bicycle Accessories. When we sought out to replace our POS and inventory system, we knew we needed something solid, evolved, well supported and easy to use. With 1 year of use under our belts, Lightspeed POS has exceeded our expectations and has made us a world class retailer. Our business is fast paced and Lightspeed helps us keep up with all operations of our business, repairs, inventory and of course the sale. Report Master is amazing and helps me with many aspects of managing my business with just a few mouse clicks. We were completely able to deploy Lightspeed ourselves and import the data from our old system. In the rare case I need help with something, Lightspeed support is amazing and I always get quick answers. Lightspeed is an evolving platform and they implement improvements and upgrades fast. As we reviewed many posable solutions Lightspeed was light years a head of other products especially with hand held POS devices (iPad, iPhone). We use this more than we ever thought we ever would. Now that we have it, we wonder how we did without it. Check out lightspeed, it will be worth your time and the future of your business! Review Source AB Azam B. owner Retail Used the software for: Less than 6 months ### "Not good for Family Business" January 28, 2021 1.0 I had some issues with them about the canceling the contract, but they contacted me and it solve. Thanks Pros Desire features , I recommend this software for business more than 10 employees. Cons Hard to learn and need a lot of time to work and enter the information, So You must have someone specialist to work. for my business, It doesn't make sense to hire someone just entering data in software. Review Source Response from Lightspeed January 29, 2021 Hello Azam, We would like to sincerely apologize for your recent experience. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS CJ Constance J. assistant Used the software for: 1-2 years ### "OMG I Love this software" March 13, 2018 5.0 Pros I can use in multiple locations. Customer service is amazing. I can upload a lot of items and POS has never been made easier. Cons There is nothing to dislike about this software. I enjoy it and I don't know what else I would do without it. Review Source JH Johnathan H. Owner Retail Used the software for: Less than 6 months ### "Awesome software" January 10, 2022 5.0 Awesome software ! Pros Very easy to use! Learned the system the same day! Cons Wished exchanges or returns were easier Reason for choosing Lightspeed Retail The prices Review Source TD Tony D. Owner Apparel & Fashion Used the software for: 2+ years ### "Lightspeed retail" May 26, 2017 5.0 We switched to Lightspeed for our 3 retail stores about two years ago. Shortly thereafter launched our eCom site as well. We are completely satisfied with the functionality and great customer support. Their first level support is very knowledgeable and solves most issues with one call. Pros Features and functionality Customer support eCom integration with Bricks and Mortar stores Value for price is excellent Cons No real showstoppers here. I would love to see the addition of eCom integration with multiple store inventory. Review Source ED Eric D. Owner Retail Used the software for: Less than 6 months ### "More than I bargained for!" February 7, 2020 5.0 I have been very pleased with program and the support team for answering all my questions and walking me thru any issues I was having. Everyone has been great! Pros Ease of use and extra features that I didn’t expect the software to have. Cons I am extremely pleased with my purchase. I wish the additional registers and employees would have been included in the price Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Lightspeed Retail Price and support Review Source AC Ashley C. Store Manager Retail Used the software for: Less than 6 months ### "Don't purchase this if you are going to use frequently per day" September 17, 2019 3.0 Pros I like that it easy to add items and check in items. Cons I don't like that you can't lock a credit card terminal to a specific register. If you have two registers you have to manually select which credit card terminal which sucks if you accidentally chose the wrong one you have to go to the credit card terminal you chose and cancel it. Also, they are not as responsive once you have the system all set up. At first they are amazingly helpful and then it takes time afterwards to get help. Review Source David L. Co-Founder Used the software for: Less than 6 months ### "Perfect software for my webshop" December 6, 2017 5.0 Pros Fast support, friendly support, easy to use and to understand, very good and fast backups, software does what It must do: converting my products Review Source LM Leanne M. Owner Retail Used the software for: 1-2 years ### "DO NOT USE THIS POS" June 27, 2017 1.0 Pros Overall a good system as it is easy to set up but see the below comment as this has turned me off this company. Cons Avoid this system! They use sleazy sales tactics and once you are a customer, they treat you like garbage. Review Source NS Nithiyananthan S. Manager Food & Beverages Used the software for: Less than 6 months ### "Best reliable POS system ever used in two decades. " September 10, 2021 5.0 Pros Very easy to use. Saved many of work time. Cons Should have a better option for splitting the bills Review Source CE Collin E. Manager Retail Used the software for: Less than 6 months ### "Better than most, but still has room to grow." August 11, 2015 4.5 Pros The best thing Lightspeed has going is their service. If we have a question or issue, we can call or chat with someone almost 24 hours a day. They are constantly updating and improving the system. Bugs are fixed regularly, and features are often added monthly. They listen to suggestions about product features, and the ability to work from anywhere is incredible. The system is simple to learn, and there are video trainings for almost everything. The system is cross-platform. Importing products from their catalog system makes ordering special items much easier. We use a central warehouse for receiving all of our product, and then distribute to our stores from there. This system is best in class for that. A good web developer can integrate Lightspeed with many other sites and software. Cons They seem to have grown a little faster than they were prepared for and it has resulted in several outages. There are several tweaks here and there that would greatly enhance usability that simply need to be made. If you lose internet connection, you lose your POS until the connection is restored. Review Source TB Tiffany B. Controller Retail Used the software for: Less than 6 months ### "Lightspeed Retail Software" February 22, 2017 5.0 We recently switched from Clover to Lightspeed. We have not got it up and running yet but we are heading in that direction. I am finding that the features are very easy to use. Pros The ease of use as well as the features it provides. I like that fact that it also imports to Quickbooks desktop. Cons I do not like that you only have two options of Merchant Service Providers with Lightspeed. I tried to contact these Merchant Service Providers and were unable to get the help I wanted. I ended up going with another Merchant Service Provider outside of the two Lightspeed told me about. However, it has turned out to be more of a headache. So note: Go with one of the providers they tell you about. I guess keep trying until you get someone who is helpful. Review Source CC Cindy C. Manager Automotive Used the software for: 6-12 months ### "Lightspeed" May 3, 2017 4.0 Love the product, customer service on general is excellent. Could have a better follow up system to ensure you are using the product to the max. Pros Lots of areas to enter customer data. Easy functionality from screen to screen. High inventory section with capability to merge. Cons Difficult to find in one step an old invoice. Not an easy way to remove supplier names when bulk was added in error. Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.