--- title: "Page 3 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/?page=3" page_type: "reviews" language: "en" --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 3 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 51-75 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Laurel P. Owner Retail Used the software for: 2+ years ### "Not suited for small businesses, Big Box Store Perfect!" February 2, 2021 3.0 Frustrating. Doosync - the migration company, by the way was awesome! Pros I think it makes accepting online sales easy but that's about it for me. Cons I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail. We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you! Reason for choosing Lightspeed Retail Because we had an online store with Lightspeed e-Com and OnSite we thought the transition would be really easy. We also thought gift cards would be simplified and an online option by having them under the same program, so it just made sense. Now that we've migrated we now know Gift Cards are still not an e-Com option... we've had nothing but problems with the Zebra printer... frustrated with the fact you cannot alter the very generic labels for products and we've had hassles trying to get our cash drawer that worked before to work now. Had I known then what I know now I would have shopped around. Review Source Response from Lightspeed February 18, 2021 Hi Laurel, Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them. Thank you, Lightspeed POS KT Kyla T. Owner Retail Used the software for: 1-2 years ### "Lightspeed Retail - User Friendly & Great Customer Service" June 25, 2024 5.0 The cost is a bit high in comparison to other retail POS systems. I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated. Over and above customer service is so very important, and this alone keeps us on-line. I would recommend Lightspeed to any new user considering them. Pros I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along. Cons I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system. I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source CS Cynthia S. Owner Retail Used the software for: Less than 6 months ### "Disappointed in their business practices and how they stand behind what their employees sell you." April 21, 2023 2.0 I'm still disappointed and now looking for another POS system. I fear Lightspeed will come up with more charges as I go along this year. If my employee sold a customer a product at a certain price, I would at least honor that for 1 year. Especially since I had been using that product for 4 months. Changing POS systems is very stressful and any company that does not stand behind what they sell, well, can you trust them? Pros Accuracy is very important and when I run a report or look at inventory it is correct. Cons The sales person told me I would have reports and I did for about 4 months, I was then locked out of the reports and could not pay my suppliers. I had to pay more money per month based on their employees mistake. I went with Lightspeed based on the monthly price. It is not completely what I needed for my store but the price was within my budget. Now I have to pay hundreds more per year so I can run one report to pay my suppliers. Be warned they do not stand behind their employees promises. Alternatives considered [KORONA POS](https://www.capterra.com/p/142520/KORONA/)[POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/) Reason for choosing Lightspeed Retail Price, which I was not given the correct information. Review Source Response from Lightspeed May 11, 2023 Hi, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce JK Jeff K. owner Retail Used the software for: 2+ years ### "Used for 10 years, Worst Tech Support, Extortionist Company, Do not trust " June 24, 2023 2.0 One of the most frustrating companies we have worked with in over 40 years of retail. I would not suggest lightspeed to anyone ever. Pros Sounded good when they pitched their product. Cons Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate Reason for choosing Lightspeed Retail We believed them and were grossly mistaken. Review Source Response from Lightspeed July 4, 2023 Hi, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce MW Mark W. Sales Consultant Furniture Used the software for: 2+ years ### "Lightspeed for retail with delivery service" June 9, 2022 4.0 Pros The POS itself works great. Easy to add payment options and has optional fields for many aspects of the system. Cons Cannot use it for delivery management. The "Service" option seems like it was designed for car dealership maintenance services and requires workarounds to be created for delivery services. It is mainly a retail "Take With" system. Switched from [Smartwerks](https://www.capterra.com/p/127827/Smartwerks/) We wanted a lower cost POS which was cloud based and would sync with QuickBooks. Review Source RA Ryan A. Retail Business Owner Retail Used the software for: 1-2 years ### "They over promise and under deliver" August 21, 2022 3.0 Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else. Pros The features is most everything you need. The support is the problem. Cons The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Looked like the total package. I was wrong. They lacked the customer support touch. I don’t know how this company will continue to grow. Review Source Response from Lightspeed August 24, 2022 Hi Ryan, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce MK Marina K. Owner Building Materials Used the software for: 6-12 months ### "Not Able to Customize Anything" December 14, 2021 1.0 We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format for our employees and customers. We were promised that all the forms and reports were totally customizable and it would be no problem. This is not the case at all! The work order forms and invoices can barely be customized and the only way you can customize it is if you know script or how to write in code. We've called customer support and they have offered no help on how we can customize it to fit our needs or even offer some outside resources that we would be glad to pay for. All we've gotten is "sorry, we can't help. if you want to request for this feature in the future, they may or may not add it." We were fully expecting and promised to be able to format our work orders and reports from the start, but now we can't every run our business out of this system. Total waste of money! Pros \- The retail POS side works fine - e-Commerce side works fine Cons \- Very complicated to customize any forms or reports for your business or not able to customize at all - Lack of customer support - Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand Reason for choosing Lightspeed Retail We were promised by salesperson that the system could meet our retail store/ecommerce needs and our needs as a service/manufacturing company. Review Source Response from Lightspeed December 30, 2021 Hi Marina, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce dS dianne S. Owner Retail Used the software for: 6-12 months ### "Series X-" March 14, 2023 1.0 Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves. Pros The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great. Cons Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do! Alternatives considered [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/)[KORONA POS](https://www.capterra.com/p/142520/KORONA/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail We liked some of the features with Lightspeed. We thought we were signing up for lightspeed the R version but got talked into the X version. The X version is so juvenile compared to Quickbooks POS. Review Source Response from Lightspeed March 17, 2023 Hi Dianne, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce JB Josh B. Owner Retail Used the software for: Less than 6 months ### "The Absolute Worst" March 9, 2021 1.0 We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process. As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review. Pros Nothing In theory, the reporting In theory, the inventory management Cons Over promised Under delivered Zero communication Reason for choosing Lightspeed Retail So after months of that, we request to cancel our contract. That’s hard enough knowing the hundreds of hours and contract labor we lost out on. In addition to whatever fees I’m still going to be on the hook for with Lightspeed. But it’s insane that it’s been 27 days and I still can’t get anyone to call me back. Just emails from our “sales” guy saying 1 more day, 1 more day, 1 more day. Horrible company. I’d say it was a scam if there weren’t at least some positive reviews out there. This is the first negative review I’ve left in a decade as if I have a problem with a restaurant or business, I always call and ask to talk to a manager or owner and explain whatever the pressure point was. Which I rarely do. If I have a bad experience in either of those places, I just chalk it up to someone having a bad day and try to give them a bit of grace and patience as I’m a small business owner and understand how hard it is to hit customer’s expectations. But this is beyond the norm. And I’ve reached out multiple times to Lightspeed to give them the opportunity to hear our pressure points and make things right. I can’t even get that most basic of requests. Do not use. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) This decision has cost my small business over $10,000. Which we don’t have under the best of times, let alone during COVID. But we made the decision to switch from our existing system to Lightspeed in an effort to better adapt to a changing retail world due to the crazy year that was 2020. We spent months and hours upon hours on phone calls, video chats, and conference calls making sure we had a clear understanding of the transition and integration process. Their sales team are basically con men. Promising that there will no hiccups and if there are, their team will be standing by with white gloves to help set things right. Hahaha. The sales team doesn’t know what the service team is doing and vice versa. We clearly asked multiple questions about how to connect the system to our existing website and migrating 5,000+ SKUs into their system and the sales person told us no problems that they do it 20 times a day. We weren’t even migrating from some obscure system. Square (for our brick and mortar) and WooCommerce (for online). It took thousands of dollars in additional plugins, services, and contract labor to help me get in the ballpark of figuring it out but at the end of the day, it still didn’t work the way it was originally promised by the sales team. Which we have in written emails and confirmed in multiple calls. Even better, calling and trying to talk to someone else beyond our sales team just ends in the same frustration. Review Source Response from Lightspeed March 26, 2021 Hi Josh, Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns. Thank you, Lightspeed POS EC Elizabeth C. General Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Fantastic product for any retail business. Excellent value." June 6, 2022 5.0 Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions. Pros Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question. Cons Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok. Alternatives considered [GolfNow for Business](https://www.capterra.com/p/177599/GolfNow-for-Business/)[GolfNow Premier](https://www.capterra.com/p/153647/IBS-CLUB/) Reason for choosing Lightspeed Retail Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more. Review Source CR Chrysie R. Manager Sporting Goods Used the software for: 1-2 years ### "Think beyond initial implementation" February 11, 2021 5.0 We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased. Pros It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive. Cons No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution. B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility. Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful. Review Source AL Allison L. Owner Retail Used the software for: 2+ years ### "Best decision I made for my business!" May 29, 2020 5.0 Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant. Pros Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze! Cons I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like. Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Lightspeed Retail Lightspeed POS was cloud-based (which I'm a fan of), required minimal equipment cost layout at the beginning, they had monthly payment options, support was included, it had features to include inventory, purchasing, reporting, customer data (previous purchases), employee virtual time cards, integration with my e-commerce needs (real-time inventory), multi-location abilities, matrices for products that come in multiple sizes and colours. Review Source Sean J. Co-Owner Retail Used the software for: 1-2 years ### "After Two Years - Lightspeed Remains The Best In All Categories " May 29, 2019 5.0 Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms. Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism. Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request. As a small business owner, we worry about many things. Lightspeed is not one of them! Pros After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories. We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system. The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well. Cons The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at. Review Source AC Al C. General Manager Furniture Used the software for: Less than 6 months ### "The negatives far outweigh the positives for this software" July 1, 2021 1.0 I could go on further about the cons of this POS system, but I ran out of available space in the "cons" field. Overall, the cons far outweigh the pros for this system in our application. On top of that, I was essentially coerced into switching from Lightspeed OnSite, which worked almost perfect for us, to LightSpeed Retail. I was told that after March 31st, I would no longer be able to use OnSite anymore. So I had to switch to something else, regardless, or so I was told. Well, little did I know that OnSite is still able to be used since we had originally purchased the perpetual license back in 2012. I'm trying to make Retail work for me, but it's highly likely that we either switch back to OnSite or to something else altogether. Pros It's very convenient that it's cloud based, allowing me to access my POS from anywhere. The payment processing is very quick. For commission based employees, it's nice to be able to assign employee credit to different line items on a single sale. The inventory matrix tool is very convenient when it comes to editing wholesale and retail pricing. That's about where the positives end for me in regards to this POS system. Cons \*Individual customers can only have a single sale/layaway/special order at a time. I hope you don't deal with commercial accounts that send their orders to you using separate POs. There's no way to separate different orders from a customer. It all gets put on the same sale/layaway/special order. \*If I send a purchase order to a vendor for 10 items, but that vendor is only able to ship me 5 of those items immediately, and will ship the other 5 once available, I have to delete the 5 backordered items off of that PO in order for the "finished" PO to match the invoice sent by the vendor for the 5 items that did ship immediately. Once the PO is "finished" in retail, I'm unable to edit it or add the backordered items back to it. \*So I need to make a completely new PO with those backordered items and reference the original PO in the notes so I can trace it when those backordered items do finally ship. \*There's no easy way to view all customer layaways/special orders and the information/notes within each one. \*The "Company Name" field of a customer account doesn't show up on the customer lists. \*Trying to print labels is a really goofy process. \*I'm unable to change the "ship to" address on purchase orders if I need a product shipped to different locations, example: drop shipping directly to customer. \*There's no way to print a customer packing slip for deliveries or shipments. \*Discounts are applied to total quantity cost of line items, instead of each item individually. Reason for choosing Lightspeed Retail Because I was told that the transition would be almost seamless, with just a few learning curves. That was WRONG. Review Source Response from Lightspeed July 15, 2021 Hi Al, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed POS MA Mason A. CEO Retail Used the software for: Less than 6 months ### "If you want seamless eCom and Retail DO NOT USE LIGHTSPEED" April 21, 2022 1.0 I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else. Pros I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician. Cons Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE. - Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. - Online documentation is wrong about 80% of the time. - Importing products, customer data, etc is chaotic at best. - The eCommerce features are not in sync with the PoS side. - Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty - Customer service takes weeks to respond if you have any issue outside of what Support can handle - Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." - Every action you need done, will require another department to speak to, which they'll get back to you weeks later. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Reason for choosing Lightspeed Retail The sales person promised things that in reality were never going to happen. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Shopify no longer supports cannabis companies. Review Source Response from Lightspeed May 5, 2022 Hi Mason, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce Zondre W. General Manager Retail Used the software for: 1-2 years ### "Great integrated system" June 14, 2019 5.0 Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond. Pros The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system. Cons There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Lightspeed Retail I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has. Switched from [Clover](https://www.capterra.com/p/226864/Clover/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) I wanted a cloud based integrated system Review Source AD Alexander D. Co-Owner Retail Used the software for: Less than 6 months ### "BUYER BEWARE! I WAS SCAMMED BY LIGHTSPEED RETAIL " March 27, 2019 1.0 BEFORE MY LIGHTSPEED RETAIL EXPERIENCE: I have been with Lightspeed Onsite (different program that is server based, not online based) since I believe 2013 and have been super impressed, referring their software to friends and other local business, literally like if I was a rep for light-speed. AFTER MY LIGHTSPEED RETAIL EXPERIENCE: I was scammed by Lightspeed Rep \[SENSITIVE CONTENT HIDDEN\] Campanile who straight up told me YES, YES, YES. Then his manager \[SENSITIVE CONTENT HIDDEN\] was not only rude, but completely unhelpful, difficult to get a hold of, very late to return calls, and would push me off to support, who then would just tell me they couldn't help me with the issues of Lightspeed Retail as the software wasn't programmed to accomplish what I needed. I had never experienced Lightspeed retail for myself, I was fed all these lies and misinformation from a slick salesperson \[SENSITIVE CONTENT HIDDEN\], and now when lightspeed has confirmed that this Retail software will not work for my business, Im being held to a 3 year contract and a $4,850 loss. All of my questions, \[SENSITIVE CONTENT HIDDEN\] assured me lightspeed retail was the same software just better and more integrated, he told me I could continue to print my quotes with pictures as I was on Onsite (Not True) that they would have programming make the changes for me(Programming wasn' able to accomplish this, without me recoding the receipts for each and every receipt based on if it was to print pictures or not. \[SENSITIVE CONTENT HIDDEN\] misled me and lightspeed would not refund me or credit me towards onsite. Pros ...Lightspeed Onsite is a great program, Lightspeed Retail is not a good program and still needs alot of work. In my opinion it is being sold without the kinks and issues being worked out of it. Even lightspeeds own technical support reps will admit the many issues wrong with the software and specifics that are different to lightspeed onsite. Cons \-You are not able to take deposits on an invoice (without using a difficult round about method) -My inventory pricing can change weekly, prices are not able to be adjusted, but only discounted, and discounts have to be created, its not something you can just type in. -I sell Fish & Corals, thus I currently type them in as miscellaneous coral or miscellaneous fish on Lightspeed Onsite and then change this description to Yellow Tang, Clownfish, etc to reflect the name of the fish and then i just type in the price. Super easy on Lightspeed Onsite, on Retail impossible to do this. When you type in/scan Misc Fish, then change it to Yellow Tang (For example), as soon as you type in/scan misc fish again, it changes the first one to a quantity of 2, preventing you from typing in clownfish. How am i supposed to scan each fish? Even if I made barcodes for each and every fish, my pricing on livestock can fluctuate based on availability week to week, supplier country, and size, so I can just re-inventory 3000 fish every week. Not to mention we have over 3500 corals in store, and when we sell them they almost all have different prices, again I cant type these prices in. -DISCOUNTING IS A DISASTER!, you have to first create a discount and then choose it from a drop down box. So a customer comes in and negotiates with myself of one of our employees, instead of paying $60 for a coral, we sell it to them at $53, its not possible -Does not allow Negative Inventory List goes on Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "A great system overall " January 14, 2021 5.0 Pros The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data. Cons The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Review Source OG Olivier G. Déplorable Restaurants Used the software for: 2+ years ### "Déplorable " May 31, 2022 1.0 Facile mais suivi produit et assistance nulle, prix prohibitif et à la limite du chantage commercial pour certaines de leur pratique, à fuir de toutes urgences, pour le marché Belge, il existe des alternatives intéressantes. Pros Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché. Cons JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS. Bonjour Mr Kerkhove, Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed ! Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié. Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte. Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable. N’oubliez pas que les paroles s’envolent et que les écrits restent ! Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ? C’est bien noté et la facture sera acquitté comme il se doit. Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients. Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit. Review Source Response from Lightspeed June 3, 2022 Hi Olivier, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you, Lightspeed Commerce EL Elisa L. Owner/manager Food & Beverages Used the software for: Less than 6 months ### "Do not go with lightspeed " August 24, 2023 1.0 Bad experience like really bad ! Theyre everything but competent Pros The first contact was great but then when you take the cheapest plan they don't help you after it and almost try to make it harder, this app its a joke Cons Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent got my money back after 2 weeks, they lost my documents and pretend to never have it, be ready to talk to 60 différents peoples, go with square really ! Review Source Response from Lightspeed September 5, 2023 Hi Elisa, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce HG Helena G. CEO Retail Used the software for: 2+ years ### "No upgrades since 2015 with their R-Series POS. " October 10, 2023 1.0 It's been a struggle. I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT! Pros Can hold a large inventory amount...we have 3000+ products Cons They never seemed to upgrade there system. Its been the same for 8 years!!! Review Source Response from Lightspeed October 19, 2023 Hi Helena, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Noemí P. Marketing Director Retail Used the software for: 1-2 years ### "Best software for inventory management!" December 6, 2022 4.0 I personally like lightspeed for inventory management. It is one of the most complete software out there and it is still growing. I would like to see them growing in other areas as well. Pros I have been using Lightspeed Retail for 2 years, and the overall experience has been great. We chose this software over others because of its great inventory system. Lightspeed is one of the best out there in terms of inventory management. It has many options to play with, making it easy to integrate your business. They have exceptional customer service (live chat available every day). Cons Lightspeed is still growing. We could compare it to a startup with a great community behind it, but it is still implementing changes daily to become a better software. The POS system could have a better interface when using a tablet. The interface is simple but differs greatly when used on a computer. I would enjoy a more visual interface for its POS system. The barcode system works great, but I highly recommend spending a reasonable amount of money on the scanner to avoid many issues. We also use lightspeed e-commerce. Connecting retail and e-commerce together is easy, but it gets tricky if you need help from third parties apps. Lightspeed is not the best when connecting to a third party yet (they don't offer many options). Review Source CJ Carole J. owner Retail Used the software for: 2+ years ### "Lightspeed issues" December 30, 2019 4.0 not horrible not great Pros it's pretty easy, the inventory entering is easy, sales are easy. Reports are good, although none of them integrate, you have to pull 3-4 reports to get what you need unless you upgrade to way more $ Cons This is an app based program, so there are definite issues using this with an iPad, which is how we run our retail store. The gift card has been a problem from day one which we have reported many time and have an open ongoing unresolved case. We purchased the gift card from the company they recommended and they both point fingers at each other, meanwhile it is a nightmare for our customers who have to sit & wait while we figure out how to make their return or issue a gift card. Still not resolved. The cache fills up and you have to delete the app and reload it or certain functions do not work, like getting a new customers name in the system. The last thing you want to deal with is deleting an ap and reloading it. Customer service on management level is incredibly slow to respond if they ever do. The day to day service is very responsive. The rep also over sold us the program and sold us 2 registers and so we over paid $1,000 a year for 3 years until we caught it. Never heard back from upper management regarding a credit or a few free months. They are very responsive when you are up for review though! ALSO beware of their own integrative payment processing that they tell you will save you a lot of $, not really true.Get it in writing. First of all they will take their fee right off the top daily, so forget trying to reconcile your statement with your daily reports. You will get paid for Wed, Thur & friday the following Tuesday...so your cash flow is delayed. Way slow!!!!!! Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail 5 years ago it was the best option. Review Source CG Chris G. Owner Retail Used the software for: 2+ years ### "Stay away!" November 13, 2023 1.0 Horrible! Costly! Nightmare! Business killer! Profit Stealer! Pros When it was Shopkeep. It has only gotten worse with every update. Cons They buy out the competition and change the system to a new hybrid version every other year. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Reliability Even the new people at X told me how bad the S version was, but I found out quickly X is even worse. Review Source AP Ann P. Owner Retail Used the software for: 6-12 months ### "The Honest Truth about Lightspeed" July 17, 2015 2.0 Pros In my application the thing I like best is the ability to import new items into my system directly from the distributor's catalog, as long as the catalogs are up to date. The master order is good for basic inventory items once you have reorder point set up. I need a web based system and this one is. Cons Sorry to say my list is very long for this one. 1. You can not return anything to a vendor....they say they are working on an update so this won't be an issue anymore, however this change has been recommended by users for a very long time and they are just now working on it. 2. If you go to sell something and the system does not see enough in stock, it will magically add enough to your inventory to complete the sale. This does wonders for the accounting side! I don't understand why they will not let you go into negative inventory, but it doesn't. 3. If you sell an item as an each, but buy it as a case, the reorder/master order will not work correctly. For example I buy a case of 200 treats and sell them as an each. If I set my reorder for 1 case when I have 0 cases, I will end up with 200 new in stock and up to 199 from the last case. If I set my reorder point to be 50 (each), and my stock falls to 45 I will now get 5 cases, instead of just 1. This is for anything you buy as a case and sell as an each. 4. Reports...There are a few reports that I need my employees to have access to, but there are many reports I do not want them to have access to. The problem with the software is, it is all or nothing for reports. I can not set it up so they can see the ones that need, without giving them access to ones they should not be seeing. 5. Printing price tags is the biggest headache for me. It is way too long to try to explain, just know if you want to print price tags before you finalize an order this is not the program for you! 6. If there system is down, you are dead in the water. Since April 17th till today July 17th I have experienced 6 outages that ranged from 5 minutes to an hour. Yes that is when customers walk out the door. I am paying for this service and they are costing me money. 7. Random dislikes... No spot for check numbers. Anytime the cash drawer is opened a receipt is printed, and every time a receipt is printed the cash drawer open...even for debit transactions, it will also print 2 copies of every credit card receipt, I have numerous customers that do not want the receipt, so I am just wasting paper. There is no auto fill for customer names or items. There is no warning of duplicate UPC's or Customer names. There is no customer loyalty program or rewards program in the system, I have to pay an outside company in order to give my customers a rewards program. 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