# Page 31 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Page 31 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 751-775 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Claudia R. Store Owner Retail Used the software for: Less than 6 months ### "Eskala Mountain Sports review" December 17, 2019 4.0 Beside the small issues, I am very happy with lightspeed, makes my job easier and they have a great customer service. Pros It is easy to learn and they are very good helping when help is need it. The reports are useful and make the accounting and inventory systems easy. Cons has a small issues like the cents do not round or the look of the sale screen for the PC is not like the one for MAC or an Ipad. Review Source TW Trinity W. Used the software for: ### "" September 28, 2011 2.5 1 - The light speed system crashes a lot. 2 - I can't get into the light speed browser or what I would call back office to tweak items during sale on POS. Also, it does not save held transactions when you have to go to browser. 3 - I can not delete items you put in ever. 4 - The support is very slow and not open 24/7 so if your system is down, its down. 5 - The system seems to close down when we have a sale on hold for long periods which is needed. 6 - Be careful when putting in inventory; use all caps or all lower case because of the way stuff pops up. We would really like to be able to go back and forth freely between the Lightspeed browser and POS without shutting one or the other off. We would like held transactions to stay until deleted on the POS or lets say if i have to shut down my POS to go to light speed browser to fix something we need, it should save held transactions so I can go straight back to my sale and not have to redo it all again. Review Source MH Matt H. Logistics Manager Retail Used the software for: 6-12 months ### "Lightspeed is great - try it yourself!" December 19, 2018 4.0 Pros Easy to integrate with our website. We've increased sales and streamlined our inventory management thanks to Lightspeed. Cons We haven't ran into any trouble yet. Lightspeed has met or exceeded all expectations. Review Source CB Cynthia B. Staff Accountant Accounting Used the software for: 2+ years ### "Works well!" June 21, 2021 4.0 Overall, I've had a good experience with Lightspeed. I like that they have a variety of reports and that it's easy to use. The interface itself could use a few updates, but overall it works well! Pros There are many different reports that you can pull, which is important and much appreciated as a bookkeeper. Cons Although it's easy to navigate around the program, I feel like they could use a bit of a facelift. There could definitely be some updates. Review Source AG Angena G. Owner Restaurants Used the software for: Less than 6 months ### "Have been live on the system 3 months - can't wait to change in the future." August 3, 2018 3.0 took 2 months to replace the "lightspeed server" that was a lemon. Went down every few days, but they wanted "sufficient documentation" that it was bad. Seriously!!!!!! just fix it after the 3, 4, or 5th time...... Pros has some nice features, but terrible customer service..... Cons Customer service. To many levels of people to go through to get something taken care of and no one can make a decision. They give excuses why, but don't ever get to the point. They need to diminsh the levels of management to go through to get anything accomplished or at the least better communication between the levels. Review Source JK Josiah K. Accountant Retail Used the software for: 2+ years ### "Overall happy with it" September 12, 2016 3.5 Pros Fairly simple to setup and use compared with other systems we've tried. Cons Impossible to customize much to your needs. We've requested right from the start a feature addition to allow for fractions of cents in inventory with no traction yet. Other customizations would be helpful, too. Review Source AF Aaron F. Retail Used the software for: ### "Bad customer experiences" November 27, 2013 1.5 Pros Lightspeed started with a brilliant value proposition: a Point of Sale system that integrates with well-known web store solutions (e.g.-Magento), allowing small retail to go online with an integrated platform. Cons Unfortunately, the software doesn't work the way we want. We've had a support ticket open for five weeks on data corruption that renders our webstore completely unusable. On top of this, they changed pricing after we purchased it, now requiring a constant support contract or forcing us into a much more expensive subscription model. Review Source SM Scott M. Chief Marketing Officer Hospitality Used the software for: 1-2 years ### "Lightspeed review" June 15, 2019 4.0 Pros Lightspeed has a good coverage of different features and a useful set of functions to recover data Cons Would be great to have more information on how to use all the functionalities via tutorials Review Source SM Sarina M. Operations Retail Used the software for: Less than 6 months ### "Happy Customer" August 29, 2019 5.0 Inventory is extremely easy to use and keep track of. Daily reports and monthly reports can be seen with just a click of a button. Love this POS system. Pros It is very easy to use. There are so many options to help keep track of your businesses growth and development. Cons There are no cons when it comes to this software system. Review Source DG Dia G. Director of Finance Retail Used the software for: Less than 6 months ### "Great POS" February 12, 2019 5.0 We vetted many POS companies before choosing this one. We have been a client since November; and, I must say that I am very please with the on-boarding process, the response time of customer service and the ease of use of the POS system. The system is very user friendly and easy to learn. To date, I am very pleased with my selection and look forward to continuing the partnership with Lightspeed. Pros We found this software very easy to use and set-up. It is easy to train the staff and has many functions that will make it easy to track sales, employees time and e-commerce results. Cons I do not have any drawbacks at the moment Review Source AC Adrian C. Manager Consumer Goods Used the software for: Less than 6 months ### "Efficient " December 8, 2019 5.0 Overall experience with Lightspeed is great because of how usher friendly it is Pros What I like most about this software is that its efficient in mostly all areas of task. For the small business we have it serves its purpose Cons What I like least about this program is the checking out with a credit or debit card feature that I could be formatted differently Review Source CL Christopher L. Applications Education Management Used the software for: 6-12 months ### "Lightspeed POS is pretty standard and needs more improvement" February 26, 2020 3.0 Other than the negatives about this software, it is a very capable tool that have lots of potential. Pros This software can be powerful with integrated tools and functions customizable for each individual use. It can be customized to have a very neat layout. Cons Lightspeed POS is very slow at time and crashes very often. This needs to be fixed as it is a hassle. Review Source LW Lee W. Owner Retail Used the software for: Less than 6 months ### "Customer service is the Best!" November 15, 2016 4.0 Lightspeed is a great product, very easy to use and the customer service is excellent. Pros The customer service is probably my favorite feature of Lightspeed, not only the live chats with techs, but the videos are great. After 5 years of using Lightspeed I'm still finding new and improved features to help make my life easier. Cons Lightspeed is a little on the pricey side, about 3 times a year we need an extra register because we run a remote location, the cost for the use of an extra register is not worth the time and effort to do stuff by hand. Review Source CE Caleb E. Co-owner/Manager Retail Used the software for: Less than 6 months ### "Glad we switched to Lightspeed!" December 19, 2016 5.0 We opened our brick and mortar bicycle retail and service shop July this year. We started with Vend POS, but that was not well suited for our labor-heavy business model. Shortly thereafter we transitioned to Lightspeed, and could not be more pleased. Nearly all our vendor catalogs are already in Lightspeed, so receiving inventory is easy. Further, Lightspeed's item types simplify selling bulk items, tracking serial numbers, etc. Most of all, we appreciate the ease with which we can now log customers, their bicycle information, and the services we perform for them, all in tandem with each other. I would highly recommend Lightspeed to anyone operating a bicycle shop! Review Source LR LaRee R. Owner Restaurants Used the software for: 6-12 months ### "Restaurant " July 19, 2017 5.0 I have always found that support is extremely helpful and will even call back to follow up. When their is a Canada wide issue the wait times are longer but it is very unusual for me to wait any longer then 5 minutes. Pros The ease of updating information is extremely nice for our restaurant. When it is busy the kitchen does not get clogged up because our servers can print the orders before moving on to the next table. Cons We only have a couple of cons: first that the developer has yet to enable two colour printing on the kitchen bills. Second any power surge I need to update the IP address on both printers. Review Source CM Christopher M. Owner Retail Used the software for: Less than 6 months ### "Breaks Down Constantly" July 18, 2018 1.0 Pros Great program when it works. I wish it worked as they said it would because it would be the best program. Cons They are too cheap to pay for enough server farms to run the amount of customers they have to be prepared for hours of blackouts every month several times a month. Constant amount of lost sales. I HATE this company. Review Source GB Gregory B. Furniture Used the software for: ### "Great Experience with Lightspeed!" January 3, 2015 4.5 Pros I found Lightspeed's system to be way more intuitive than other POS systems I have used in the past. This was really important to me as a business owner, because we are going to have to train employees as well. The hours saved with Lightspeed's interface will help pay for itself. Because it is cloud-based, I can easily log in from home or while away when important things come up. Cons I can't attach a picture to a customer record. I would also like the ability to include a special order information on a purchase order so I can send this directly to a vendor. Also, better reporting for special orders as we do lots of them. I want to see the money I have coming in in the future, not just closed orders. Review Source NH Nicholas H. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic POS " July 8, 2022 5.0 Excellent product and easy to use. Pros Ease of use! The product is so easy to use and the support is fantastic when deploying the product and even post deployment. It has made life so easy! Cons \- Cheaper alternatives overall but for a less attractive product. Review Source HG Heather G. Apparel & Fashion Used the software for: ### "The best choice for our business - hands down." September 9, 2014 5.0 Pros The software was easy to set up and is intuitive to use. From handling basic transactions to reporting, inventory management, and even building our web store, LightSpeed has made every step efficient and effective. Every person we've dealt with from our initial research phase through implementation has been knowledgeable and helpful. We definitely made the right decision. Cons Honestly, the only thing I don't like is that I always have to hit Search after selecting dates for a report (for example) or finding an item in inventory when searching by category. And the search button is not located near where the search field is, so I always forget to look over to the right and hit it. But that's about it. Review Source JK Jayalakshmi K. Associate accountant Health, Wellness and Fitness Used the software for: 6-12 months ### "customer satisfaction" January 20, 2019 5.0 Pros This software is very useful for many retail store, from small scale to large scale industry. Gradually we can able to see the business growth. Increase in POS. Taking less time for billing. Reduce the risk of stock. Cons Need some practice for beginners who are not known about the of this software. Takes some little time to reach all business holders. Review Source BN Beth N. Manager Retail Used the software for: Less than 6 months ### "Lightspeed is a lifesaver." December 5, 2016 5.0 We opened a small retail store and in the first 3 months went through 2 other POS systems. We had not chosen Lightspeed initially because of poor reviews. However, after using two other systems which couldn't do half of what we needed, Lightspeed was a delightful surprise. We haven't had any of the problems we had heard about and have consistently had good service and results with the program. Pros Flexible, robust. Has ability to do layaway, discounts, full item descriptors. Cons Some features must be done in the back office. Layaway can be a little complicated to complete from the sales register. Review Source CB Cory B. Company Owner Sporting Goods Used the software for: Less than 6 months ### "Great system" October 22, 2018 5.0 They have been great to work with and has helped us bring our business into today's age of technology. This increases our customer service which is our main goal. Pros Being a web based system it helps to coordinate the information between our four locations. Cons The ordering process doesn't allow us to corporately order the way we did in our old system. Review Source PD Pamela D. Accountant Restaurants Used the software for: Less than 6 months ### "POS restaurants" March 31, 2021 5.0 We have been with Lightspeed for 3 months now and we love it! POS super easy and friendly to use. Also, their customer service is amazing, always here to help! 100% recommended!!!! Pros Super easy to use Able to make changes easily Training is offered when purchasing the product Amazing customer service Cons The software is great, can't think of cons. Review Source AP Andrew P. Owner Retail Used the software for: Less than 6 months ### "We are new to LightSpeed... so far so good!" February 26, 2020 4.0 We are new to LightSpeed, but the first few months are promising. It is a powerful platform and the development team seems eager to continue to improve it. Pros The development team is always adding new features and listening to feedback. Cons There are some features missing for my needs... such as nickel rounding - but hopefully coming soon! Review Source GD GERDA D. owner Retail Used the software for: Less than 6 months ### "What about Lightspeed POS" July 29, 2019 5.0 very easy to use and price wise very affordable. Pros Lightspeed is very easy to use and the support team is always on top of everything. Cons it needs a little more details in Invoices so that the paper invoice number could be used as well. Needs maybe more retail companies sharing there suppliers information. Review Source Similar Products Featured