# Page 5 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 5 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 101-125 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Judy L. Co-owner Retail Used the software for: I used a free trial ### "If I could leave them negatives, I would. Horrible Customer Service and billing issues." May 23, 2023 1.0 Miserable. A Nightmare. Between transferring someone else's inventory into our account (a completely random business) then locking us out of our "back end" and refusing to cancel our account during the free trial service, it has been an absolute nightmare. Pros I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim. Cons \[sensitive content hidden\] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing. Review Source DG Derrick G. Owner Food & Beverages Used the software for: 2+ years ### "Bs money grab don't use this system." August 9, 2023 4.0 Terrible Pros This was an amazing system until they showed their true colors by forcing me (and others) to pay them $400 more a month if you don't use their payment system. After comparing their prices to my current rates it is cheaper to pay them $400. Cons This company has no ethics. They forced their user base to switch to them to do payment processing. They said it made it easier to do it that way. Complete lie. I pull my sales from them to quick ooms them pull my banking from eleven I to quick books. At no time.e does their system need me to use their payment system but they still are foing to charge an extra $400/month if I don't move to their higher rates. One way or another they decided that they needed more of money. Review Source SK Sheri K. Administrative Assistant/Store Manager Entertainment Used the software for: 2+ years ### "QUALITY service and customer service." June 21, 2022 5.0 I love the reports that I can run. I love that we can access it anywhere. I can have more than one employee on the system at a time. I can see how things are going at the museum without being there. Pros It was much easier to learn to use than the previous Onsite. The Retail POS is much less intimidating. User friendly and of course you have access to the worlds greatest (in my opinion) customer service. Cons I wish I knew what is possible. I am sure that there are more uses then we are currently using. I need to further learn the system. Reason for choosing Lightspeed Retail The customer service we had already experienced was one of the biggest reasons for staying. Review Source AW Andrew W. Chef/Gm Restaurants Used the software for: 1-2 years ### "Still love it after 15 months" December 18, 2019 5.0 While there are pros and cons, the pros far outweigh the cons. It's easy to use, intuitive, and best of all, THEY LISTEN. It doesn't take 10,000 customers complaining to get Lightspeed to make a change. Their support is excellent. Pros Onboarding and setup was a breeze - After signing on, we were tasked with a tutorial and onboarding process which, at times, was drawn out, but VERY helpful. It was a great learning tool and incredibly useful. They offered additional resources, but given my stubborn nature I set out on my own. The onboarding process was fairly easy. Painstaking, but simple. There were a few tasks that more difficult than necessary though. Like building the floor plan. I am very meticulous and there were not many options for the design, but I was able to figure it out with assistance from the help desk. Very customizable layout and very versatile - The overall operation of the system is very easy, but not basic. Ease of use is key to me, especially when training new employees or adding/changing features. Need a new menu item on a certain screen? 30 seconds. Need to reorganize the layout? Just drag and drop. Color code menu items? Sure why not. We change our menu daily/weekly, so this was an important feature to me and my FOH manager. GThe back end and reporting is excellent as well. I was able to show the owner how to access the dashboard and view sales and sales vs goals. I can see how many of (X) item I sold when I ran it as a special, or how much of a certain item I sell week to week. We use it as our time clock, and even my BOH with ZERO knowledge of the system figured it out in seconds. Cons The only major complaint I have is that there aren't enough credit card processors integrated in to the system, which is crucial to me. Reason for choosing Lightspeed Retail Cost, compatibility, customer service, versatility Review Source JS Jeff S. Director Retail Used the software for: 1-2 years ### "Dissatisfied with customer service" December 21, 2023 3.0 Very poor Customer Service! Calls not returned, you're pretty much forced to use Lightspeed payments otherwise you have to pay a monthly fee which is ridiculous! Lightspeed fees are way to high compared to other providers and no facility to pass fees onto customers yet. Pros Deffinelty not the customer service. Very poor. Cons Definitely the customer service was the worst. Basically forced to use Lightspeed payments otherwise high monthly fee. Can't pass on bank fees to customers still! Extremely poor customer service. Been trying to speak with someone for Months. Review Source CB Carol B. Owner Retail Used the software for: 2+ years ### "Why I Chose Lightspeed" December 15, 2020 5.0 I especially love the 24 hour help desk. Pros Customer service is available 24 hours. During the pandemic obviously the wait time for help took longer but most of the time it was efficient and easy to implement. I am a technological dinosaur and the learning curve was an uphill battle but customer service always came through for me. So happy that the payment options finally were added. Cons It has taken me longer than I had expected to integrate my existing business with Lightspeed but that could be because of the pandemic and the wait time involved to get help. I am having difficulties getting my website finished so I can integrate with e-commerce. I wish the billing and administrative department was open on weekends. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Lightspeed Retail I felt that Lightspeed was a complete package that looked professional and was relatively easy to use once the basic principles were in place. The move into e-commerce would be smooth. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) I didnt like dealing with all the apps in Shopify Review Source JV Jeanie V. Owner Retail Used the software for: 2+ years ### "7 Years In with Lightspeed" September 16, 2019 5.0 LightSpeed has proved to be a positive addition to our business over and over again. Pros The system allows vision into your business clearly and quite simply. From the day to day sales to the back office reports, the system is easy to use. In ALL cases where something is not exactly as you envision it, the customer support team is there to help; they are PHENOMENAL and coming from retail, I do use those words quite carefully. We launched our business with Light Speed Onsite and have since upgraded to Retail. Each and every step of the way, the support team has helped with and gone and above and beyond getting me operating thru, from the simplest to the complex. We have no other point of reference of other POS providers, but many times other they are present at tradeshows. From a personal perspective, hearing the sales pitch (what we assume is the best of the best), LightSpeed provides services and abilities well above the others. Cons Unfortunately, price does come in to play. The cost, now knowing the system, is well worth it. However, there are other features that we feel should be included (as commonly seen elsewhere) that must be a "add-on" application from outside providers. Interpretation: add on = added costs. Being a small business, the cost of the POS system is significant enough, add on's are almost impossible to also incur. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Lightspeed Retail Services provided. Easiness of use. Clean appearance. Review Source JF Jennifer F. IT Administrator Hospitality Used the software for: 2+ years ### "Hands down the best retail software out there!" January 23, 2020 5.0 The LightSpeed team made our switchover to them and setup happen with such ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc. Pros We most liked the back of house features it offered. The inventory piece, reporting and ease of use was instrumental in our decision to switch to LightSpeed. We loved the cloud based feature and it allows our staff to work from anywhere on reports, watch sales, reorder inventory, etc. Cons There really hasn't been anything about the software that we've found was difficult or wished was different. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Lightspeed Retail Mainly because of the reporting and inventory features in addition the support team offered. I can’t speak highly enough about their customer service. It is unlike any support I’ve ever experienced. They not only have the incredible chat feature, but their personable phone support team works with you with such patience and understanding of your issue and walks you through the solution. Then the follow through is unparalleled! Switched from [Keystroke POS Software](https://www.capterra.com/p/14742/Keystroke-POS-Software/) KeyStroke did not offer the support or the inventory features we were in need of. Review Source JR Julie R. Owner Retail Used the software for: 2+ years ### "Robust System Integrates Webstore and Brick- and - Mortar Store" July 19, 2019 5.0 I'm super happy with Lightspeed and I like how they have 24/7 customer service in case of a glitch. The staff is always very friendly and extremely knowledgeable. I tried another service (Sunrise POS) when I first started out and the guy promised me the world. Little did I know it wasn't even geared for retail it was a restaurant system. I was totally taken advantage of, I had no one to call for support and ended losing over 5k. Lightspeed is up front and caters to your needs. They are awesome!! Pros It's easy to use, It's easy to check on the store activity when I'm not there through my iPhone. It gives detailed reports on categories, vendors and daily sales. I love it because it manages the inventory on my website as well as my retail front. If I have 12 pieces listed on my web store and sell 4 in the store, it will deduct accordingly. Cons Nothing really. I wish some of the paid upgraded features were free. Reason for choosing Lightspeed Retail I chose them because all of my retail needs and support needs would be met. I had a list of things I needed and they walked me through their system over the phone so I could see how it worked. The fact that they are there to answer questions along the way was a huge determining factor. Review Source BC Bud C. Gallery Director Retail Used the software for: 1-2 years ### "Big Holes in the eCom product." January 23, 2021 3.0 Support varies from 5 minutes to 5 hours, rarely on the 5-minute side. Don't expect instant assistance when you have a customer standing in front of you and tech support is required for a POS problem - not going to happen. Be aware that their sales staff will promise anything, but they are scarce when you have a real problem. I was promised an online solution for my gallery, it wasn't delivered. There are no plans for a solution-based response. For the most part, tech support gives their best effort to solve problems - problems that occur due to an inadequate product. Although, I have to add, several techs are dismissive, providing poorly thought-out solutions that are not user friendly. The eCom web development tool is based on a Wordpress format - cumbersome and non-intuitive with a very steep learning curve. You will feel overwhelmed and lost - for weeks. Pros Cloud access. POS scanning. 24/7 tech support. Cons The shipping module within eCom is causing my online business to fail. This is an art gallery. We have one of everything. The shipping module expects meta data from your suppliers - non existent in my world. I need to assign a unique shipping amount to each item, and still have the flexibility to offer free shipping on small jewelry and free curbside or gallery pickup. Can't be done. The only workable solution, from a software point of view, is free shipping - which isn't viable for a 150 lb sculpture. The eCom website's ongoing maintenance is very high. Cannot duplicate html pages of similar products. Every item's webpage must be built from scratch. Other than vendor, product and quantity, there is no transfer of metadata from Retail to eCom - dual entry is the only way to run the two systems - expensive solution. Reason for choosing Lightspeed Retail Recommendation from another. Review Source CC Christophe C. Ceo Retail Used the software for: Less than 6 months ### "Je éviter en Belgique! Ne peuvent rapporter la TVA malgré qu’ils nous aient convaincus du contraire. Refusent maintenant de rembourser" March 12, 2024 1.0 Un cauchemard! Ils m’ont promis de me rembourser mais j’attend toujours Pros Aucun. Lightspeed ne peut être utilisé en Belgique pour du b-to-be Cons Ce sont des voleurs qui vous vendent du rêve et quand vous devez implémenter le logiciel….il n’y a plus rien. SAV inexistant. Reason for choosing Lightspeed Retail Je me suis fait avoir. Ils ont de bons vendeurs… Review Source Response from Lightspeed March 27, 2024 Hi Christoper, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at . Thank you, The Lightspeed Team RB Rebekah B. Manager Retail Used the software for: 2+ years ### "Lightspeed Retail review from retailer" September 12, 2016 4.5 Pros We have used Lightspeed Retail for over 2 years now for our seasonal retail business as well as a small wholesale operations that includes manufacturing/production. While small scale compared with many POS users, we have unique and demanding needs and have struggled to find a good software interface. Lightspeed has been a solid performer and worked well for us. We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure – checkout, returns, applying discounts, holding or suspending sales and adding customers. Lightspeed was on time with EMV-certified terminal support by the October 2015 deadline and has worked well with Cayan. Adding products is straightforward. We only use the most basic features of purchase orders and inventory management – we do not rely on Lightspeed to generate orders based on stock but those look like useful features for larger operations. Reporting is comprehensive and makes it easy to track sales and trends and reports are easily exported to Excel. Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call. Follow through on issues has been good and while there have been challenges, problems are resolved in a timely manner. For the products we produce, the “build” function works well to create the pieces from parts in inventory. Cons The main unresolved issue I have had with Lightspeed is that it rounds the cost of items to two decimal places. We deal in 100s of pieces that are fractions of a cent and therefore simply cannot track costs. All of these items show as have no cost which is extremely problematic and exponentially so when a piece is created from several “no cost” items. I was told almost two years ago that a fix had been requested by many customers and indeed it was listed several times in the “Lightspeed Ideas” but to my knowledge nothing has been done. If this could be fixed, Lightspeed would be an almost perfect POS solution for us! Also it is spendy. But I guess you get what you pay for. Review Source fA fara A. Owner Retail Used the software for: 2+ years ### "Lightspeed Used To Be Great!!" September 13, 2022 3.0 I've been using Lightspeed for 13 years. I've recommended them several times. The last year has been lots of issues. I'm writing this not, because the POS system is down and I can't get on and ring sales. That's the 2nd time in less than 2 weeks. Put's my business at a standstill. Can't get anyone on the phone, but the automated recording tells me they are aware of the outage and they are working on it. This never happened before. Seems they've grown too much and can't handle it. Mean while, I'm here with an expensive system, 1 week old computer and I can't ring up a customer. Pros When it works, it's fantastic. The program is great, but the last year they have had lot's of glitches. The system stalls out everyday. I called and I was told to clean my cache. My computer was 2 days old. Nothing to clean. The did something to my login and now a week later, I have the same issue. Cons System Stalls out daily. Thought it was my computer and bought a new one. Turns out, it was Lightspeed. Reason for choosing Lightspeed Retail I wanted to use an Apple computer and Lightspeed was the only one around 13 years ago. Review Source Response from Lightspeed September 21, 2022 Hi Fara, Thank you for your feedback. We would like to sincerely apologize for your recent experience, and would be grateful to have the opportunity to address your needs and concerns. A member from our Customer Success Team will be reaching out to you shortly. Thank you, Lightspeed Commerce SM Scott M. Owner Hospitality Used the software for: 2+ years ### "Appalling should not be legal" October 17, 2023 2.0 Appalled Pros Used to like the use abilities of the POS but to be forced to move to their payment processing or pay the fine of almost $7000.00 per year as an ADDITIONAL charge has been a disgraceful decision from them. Cons The rip off decision to push existing users to use their high priced payment system. Reason for choosing Lightspeed Retail Used to be easy to use at a reasonable price. Not any more Review Source Response from Lightspeed October 18, 2023 Hi Scott, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to discuss your concerns further. You may reach us via email at . Thank you, Lightspeed Commerce RE Reza E. Owner Retail Used the software for: 2+ years ### "Worst pos system " January 22, 2024 2.0 Not recommended, and I will cancel subscription, also , they force to use their payment process other wise would charge you which is not fair Pros Help desk , they answer soon but for my case couldn’t help at all , just referred to higher level with no result Cons Inventory management , huge inventory deduction with no reason Switched from [Church Windows](https://www.capterra.com/p/2670/Church-Windows-Software/) Discontinued , from old owner , not compatible with e-commerce Review Source JS Justin S. General Manager Retail Used the software for: 2+ years ### "Best decision we ever made" December 28, 2020 5.0 The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times. Pros Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times. Cons There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Shopify seems to be build for a website instead of a retail brick and mortar shop with a website. Lightspeed is perfect for a retailer who wants to take their business online and grow. Review Source AH Alexander H. Owner Retail Used the software for: 2+ years ### "Lightspeed Retail is a gamechanger for a small business" September 15, 2022 5.0 Efficiency is greatly improved. I can track my stock levels and stock easily. It is a time saver for sure and makes my store look so professional. Pros Integration with my other software, such as Xero, Shopify and payment processor. Use Lightspeed correctly as the record of truth and your life will be so much easier. Cons Cannot think of any missing features and Lightspeed is always adding new features and lets you know about these via a Monthly email. Review Source CA Carman A. Sales Associate Retail Used the software for: 6-12 months ### "Overall, a good retail software, with few issues" June 17, 2021 4.0 Overall, this is one of the easiest payment and transaction processing systems that I have ever used. I have used quite a few different softwares over the years and this one is probably the most user friendly and the most intuitive to use. It is easy to learn, even just searching through it on your own, without any kind of instruction. Pros I like the ease of minimal buttons and options when running through a transaction. It makes it really simple to train new employees on how to use the system. In the same way, if something is going wrong (whether user or software error) I can easily find an answer for myself. Cons Until recently, I had no issues. However, we have been having a lot of issues with a glitch in barcode scanning. Recently, some barcodes will say one item, but scan into the transaction as another. It makes it really difficult to trust a transaction and has caused a few issues with customers. Also, I really wish that there was a way to truly cancel a transaction without it being in the list of active transactions. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "We made a big bet on Lightpseed, and we lost. Stay away." February 21, 2017 1.0 Lightspeed suffers from frequent changes in the product. For our store, with over 2000 items and integration with a web store, it is a very big investment in time and money to change systems. Since we've been on lightspeed, they have developed and cancelled three different e-commerce products: OnSite w/ E-commerce, WebStore, WebStore 2 (rewritten and incompatible). All of these have now been cancelled and we are left with a month to scramble to come up with a replacement. They are trying to coerce us to switch to their latest platform. No thanks, we've learned our lesson. One of the \*most\* important requirements for business software is that it is dependable. Lightspeed treats their products as short-term relationships that can be simply discarded for the next new shiny thing. The real business software would provide an upgrade path and help customers through it. Not lightspeed. Find a company that can provide a stable platform. Lightspeed can not, it's not in their DNA. Pros Decent features, though e-commerce is really weak, as is inventory management (you have to export to excel, do counts, and re-import. None of our staff can figure this out--it is complex and error prone). Cons Horrible continuity of product. Multiple software products are thrown away with customers left hanging with no transition plan. Review Source SH Susan H. Owner Retail Used the software for: Less than 6 months ### "BEWARE of TRANSITIONING to LIGHTSPEED from SHOPKEEP!!!!!" May 11, 2022 1.0 I am extremely upset that Lightspeed contacted me after they purchased Shopkeep to encourage me to move to Lightspeed and left me with a non-usable inventory system. The data transition has been an absolute nightmare rendering my point of sale system unable to produce accurate reports or even give a correct value of my inventory. Absolutely unacceptable that an inventory system cannot give you a correct inventory number. Pros The integration of their POS and e-commerce is awesome. Cons Transition of data from Shopkeep to Lightspeed (at Lightspeed’s suggestion) was an absolute HORROR. Reason for choosing Lightspeed Retail Seemed to have easier e-commerce integration. Review Source Response from Lightspeed June 3, 2022 Hi Susan, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce JB John B. Vice President Sports Used the software for: Less than 6 months ### "Warning to all, Lightspeed is a shady company!" September 19, 2019 1.0 The following day he called back and said it looks like the sales rep never specifically said "We integrate with Miva" so we can’t break the contract without charging a fee. I felt this is acceptable as I knew there were credit card transaction fees that should be covered and such. Once asked how much, he said he would call back. The following day, I called for status check and at that time I’m told “We reviewed your case further and have decided to not charge a fee and not let you break the contract”. Basically we are stuck with a product that we do not want and cannot use for 3 years. I asked for a copy of the phone recordings which they denied access that said “none of those said they could integrate” I then asked to speak with this support person’s boss at which point he said, "I am the boss". Confused by this I asked if he was the owner of Lightspeed to which he replied, "No but the owner does not deal with customers". I thoroughly believe the sales rep knew they did not integrate with our e-commerce platform. I believe they purposely pushed to close the sale with vague promises “to work something out” just to get us to sign the contract and lock us in. Their performance and shady business practices leave very little to be desired and most of all point to how un-ethical this company truly is. Believe what I’m reporting. Do not trust this company-beware of anything they tell you, you will recieve no support Pros Intuitive POS system Employee Management System Inventory management Purchase orders Cons DO NOT TRUST LIGHTSPEED! I can NOT stress that enough! Buyer beware! After shopping around for a while, I found Lightspeed and really liked the look of their system. They look like a solid POS, they manage employees and PO's, they even have a solid inventory management system. The main and only concern I had was that it would not integrate with our eCommerce platform MIVA. The Lightspeed sales rep I spoke with several times believed it connected to our e-commerce platform. To finalize the deal, the sales rep gave us till the end of the month (4 days) to sign up for a 20% discount. Since my company was already strongly considering Lightspeed, and he suggested we could work something out if there were problems, we signed a 3-year contract. One week later I received our integrations call to help us get up and running. Its at this time they tell me there is no support for our e-commerce platform. The system is completely useless to us without the connection to our eCommerce platform. Upon learning this, I try contacting my sales rep with no response for nearly a week. Finally, I receive an email from a "Customer Success Manager" saying he wanted to talk about what had happened. The call was short, he said he will investigate the problem and see if we can break contract. Review Source TL Terron L. owner Retail Used the software for: 2+ years ### "Terrible customer service and not user friendly on the Ipad" November 7, 2019 1.0 Terrible. I am leaving the system. I would never recommend this software to anyone!!! Pros I can change the background? There isn't much to love about this system. Cons THe fact that they told me they specialize in using the Ipad, but everytime I call with an issue or question, customer service is surprised im using an ipad. Also, customer charges and accounts are extremely confusing and difficult to use. You have to acces them through the "Manager mode" which is the least user friendly program I have ever encountered. The worst part is customer service. When I need to speak to someone I am on hold for at least 15 minutes. Then to speak to a manager is 24-48 hours for a call back, if they even call back at all. Reason for choosing Lightspeed Retail Shopkeep is what i will be switching to Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) For online sales capabilities and customer support. I am terribly sorry i switched. Review Source Response from Lightspeed November 12, 2019 Hi Terron, We would like to apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. A member of our Customer Success team will be reaching out to you shortly to explore different options that can help your business moving forward. We look forward to having the chance to speak with you. Thank you. Lightspeed POS VR Verified Reviewer Assistant General Manager Retail Used the software for: 1-2 years ### "Lightspeed POS for Retail and Restaurant" February 15, 2019 4.0 Overall I really do like our Lightspeed POS system, and am glad we use it in our retail/restaurant hybrid situation. I trust that they'll continue to work to integrate them at an accelerated pace. Pros We use Lightspeed on both the restaurant and bar sides of our business, moreover, the Lightspeed Retail feeds directly to our eCom site. I especially like that there are a lot of inventory management and reporting features on the retail side, and in a perfect world it should be a perfect tool for managing the physical and financial aspects of inventory. There are lots of different ways to handle customer payments, including credit accounts. We do have a few thousand SKUs, but still, Lightspeed POS still seems to work for us. Cons I do not like that the interfaces for retail/restaurant/eCom are not the same. Reporting is relatively intuitive within each branch of the software, but it seems like if you're selling a comprehensive package then you would make them similarly intuitive so that going between different parts of one business is seamless. The Lightspeed Restaurant POS reporting seems a bit flawed to me - it does not offer any sort of till reconciliation information, despite the fact that it asks you to count in and count out your till every day. Review Source JB Jennifer B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "TRACK YOUR PROFIT MARGINS! " July 8, 2019 5.0 I have a small health food store in Sullivan, MO. We have been online with Lightspeed POS for nearly a year now. The partnership with Pointy is much appreciated. Even without paying for additional online presence I believe the Pointy helps direct traffic to our business for sure! Also the Lightspeed system easily allows you to track profit margins and sales. This by far has been my favorite asset to the system. Of course it does rely on setting up your inventory accurate, which is a process but a process that is undoubtedly an INVESTMENT! I tracked sales over a couple of months and noticed a dip in profit margins and traced that back to companies raising wholesale but not increasing the MSRP. This hurts brick and mortar retailers. I was able to easily pull up these products from certain vendors in an isolated manner and go through where our retail prices were set and be sure we were setting it at a proper profit margin to keep the lights on! A month after doing this I noticed profits margins went from 35-37% to 38-40%. We offer 20% off our set prices just to keep up with online businesses, so we have to make sure the set retail will allow us a proper profit margin after the advertised discount. LOVE this feature! Customer service has been prompt to help anytime we have asked. They are adding and improving things all the time! Pros Being able to track profit margins and sales. Knowing what products to keep around and which ones to remove from inventory. Cons There are 2 different sales screens and each has their pros and cons…. but this is probably the most confusing thing in the system. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Lightspeed Retail The setup and Cloudbase of inventory. I can check sells, products, etc. from anywhere. Review Source VR Verified Reviewer Independent Consultant Food & Beverages Used the software for: 6-12 months ### "A great solution that still needs work" April 28, 2019 5.0 Pros It's incredibly versatile and intuitive; many of our staff were highly adept with it within the first few weeks of implementation. The program opened up a lot of doors for us in terms of what we were able to do with our products, and granted much higher data recovery and trend evaluation than our previous solution. Product creation is smooth and intuitive and the link between Retail and eCom has cut our time in half when it comes to creating new product listings for our web store. Lightspeed has a few solutions that I haven't come across in any other software in my experience. The capabiltity of creating product matrixes; the ability to easily perform layaways and special orders for customers; the customization options for work flow process are all wonderful additions that have greated increased our business' efficiency. Cons There are a few issues with the software when it comes to feature implementation. The program is obviously not designed to be used with a business of our scope and those weaknesses can at times feel nonsensical. There are many ways in which the Retail and eCom sides seem to be at a disconnect. These are very obviously two separate programs which have been bridged after the fact, but the fact remains that there are still places where those bridges are more cobbled together, or even nonexistent, than they should be. Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.