# Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Lightspeed Retail Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews Streamlined daily operations 93% positive reviews out of 107 Most reviewers indicate ease of use simplifies onboarding, daily tasks, and overall business management processes. Frequent glitches and slowdowns 68% negative reviews out of 190 Some reviewers report recurring bugs, system crashes, and slow performance, especially with large databases or busy periods. Sarah C Director, 2 - 10 employees. "We have actually found the system to be slower than before and with many glitches with stock deduction and control." Remote access and data security 93% positive reviews out of 58 Most reviewers find cloud-based system enables convenient access, real-time updates, and reduces data loss concerns. Limited and restrictive payment options 69% negative reviews out of 108 Some reviewers describe payment processing as restrictive, with integration issues, extra fees, and unreliable hardware. Elissa S Owner, 2 - 10 employees. "It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine." Intuitive and clear navigation 90% positive reviews out of 41 Most reviewers describe navigation as straightforward, making it easy for all staff to locate features quickly. Difficult contract changes and refunds 76% negative reviews out of 91 Most reviewers find contract and refund issues include misleading terms, rigid commitments, and slow or denied reimbursements. Frank J CEO, 11 - 50 employees. "They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails." ## Showing most helpful reviews Showing 1-25 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve J. Owner Retail Used the software for: 2+ years ### "A great all-inclusive system" January 20, 2021 5.0 Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. Pros Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two. Cons There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders. Alternatives considered [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Reason for choosing Lightspeed Retail When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change. Review Source VR Verified Reviewer Freelancer Telecommunications Used the software for: 1-2 years ### "The Point of Sale solution" January 7, 2021 4.0 Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well. Pros I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks Cons A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Lightspeed Retail We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out. Review Source HN Heidi N. Owner Retail Used the software for: 6-12 months ### "Will NEVER recommend" July 8, 2025 1.0 November 2024 sent an email of 'needs' that are required to sign on. All of them were available. Now June 2025 and getting ready to go live (as our busy season started in April) and find out that one of my requirements cannot be done. One that is non-negotiable nor a work around available. Hundreds of hours wasted and no one will return my email with a request for refund.... Pros Not able to use after paying for 9 months to get set up - nothing good to say. Lots of fake promises Cons Lied to from the start and now will not return my email with a request for refund after proof (emails saved) were sent. Review Source VR Verified Reviewer Sr. Analyst Hospital & Health Care Used the software for: 2+ years ### "Best POS System in the Business" May 1, 2020 5.0 We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size. Pros I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best. Cons I don't have any comments for this section Alternatives considered [Bindo POS](https://www.capterra.com/p/143814/Bindo-POS/) Reason for choosing Lightspeed Retail Price and product Switched from [Bindo POS](https://www.capterra.com/p/143814/Bindo-POS/) Previous system just was not capable of doing what we purchased it to do. Review Source Jessica F. Owner Retail Used the software for: 6-12 months ### "Best POS for small businesses" September 4, 2019 5.0 One major benefit is how easy my ordering is with their PO system. Pros I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed! Cons Lots of different options so it takes a bit to determine what you need to use. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Lightspeed Retail Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides. Review Source LF Lena F. CEO Retail Used the software for: I used a free trial ### "The WORST CUSTOMER SERVICE" June 9, 2022 1.0 If your thinking of using Lightspeed, skip the hours of frustration and go straight to Square or Shopify. The customer service is the worst I’ve ever encountered, and I work in customer service. The sales rep I was assigned was dishonest, unresponsive and incompetent. I literally spent hours trying to make things work. I asked on numerous occasions to be sent to someone else and the company could not seem to do it. I asked to speak to his manager, and was referred back to him. It was the most bizarre and frustrating experience I’ve had in 13 years as a retailer. Pros I liked the idea of all the integrations Cons Terrible customer support. There was no way for me to really evaluate the functionality of the software bc of this Reason for choosing Lightspeed Retail I didn’t. In the end I abandoned the idea after weeks of trying to make it work and switched to Square. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I thought the more sophisticated inventory management would be helpful Review Source Response from Lightspeed June 10, 2022 Hi Lena, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce Rosaline L. Restaurant manager Food & Beverages Used the software for: 2+ years ### "Most complete and easy POS" September 2, 2020 5.0 Very easy to use Pros It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too Cons Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler Alternatives considered [Moka](https://www.capterra.com/p/199872/Moka/) Reason for choosing Lightspeed Retail It has more usable function, example: in moka you cannot make sub recipes whilst in lightspeed i can. So we do not need to reinput every single sauce ingredients on different dishes that use the same sauce Review Source Nerissa L. Managing Owner/ Store Manager Retail Used the software for: 1-2 years ### "Great for Retail" September 29, 2022 5.0 Pros We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably. Cons None that i can think of. Lightspeed has been great for our business. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Lightspeed Retail Better in inventory management, control and audit for Lightspeed Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Better in inventory management, control and audit for Lightspeed Review Source VC Veronika C. Owner Restaurants Used the software for: 1-2 years ### "POS for New Restaurant Owners" November 5, 2019 5.0 Never had a system this advanced before. I keep trying to implement more features to benefit the daily running of our restaurant. Pros Easy to use and set-up. Customer support is great. You are always talking to a real person and they always answer your questions or solve your problems. Cons There have been a few bugs every now and again. I would have liked some more one on one time when setting up our system. Alternatives considered [Lavu](https://www.capterra.com/p/118828/Lavu/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/) Reason for choosing Lightspeed Retail The weren't pushy. They let us decide. There was always someone there to talk to. Webinars were great! Review Source MW Max W. Manager Retail Used the software for: 1-2 years ### "Pretty easy to use and does what I need" May 28, 2025 5.0 Pros Nice for keeping track of stuff in the shop, and doesn’t take too long to figure out. I liked how fast you can ring things up when it's busy. Helps the day move along better. Cons A couple times it lagged when switching screens but nothing major. Still worked fine in the end, just made me wait a few extra seconds here and there. Review Source Response from Lightspeed June 25, 2025 Thank you so much for taking the time to share your experience! We're glad to hear that Lightspeed Retail is helping you stay organized and keep things moving quickly during those busy moments—that’s exactly what we aim for. We appreciate your note about the occasional screen lag. While we're happy it didn’t majorly impact your workflow, we’ll definitely keep this in mind as we continue optimizing performance. Thanks again for choosing Lightspeed. We're here if you ever need support or have suggestions—we’re always listening! —The Lightspeed Team AL Allison L. Owner Retail Used the software for: 2+ years ### "Best decision I made for my business!" May 29, 2020 5.0 Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant. Pros Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze! Cons I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like. Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Lightspeed Retail Lightspeed POS was cloud-based (which I'm a fan of), required minimal equipment cost layout at the beginning, they had monthly payment options, support was included, it had features to include inventory, purchasing, reporting, customer data (previous purchases), employee virtual time cards, integration with my e-commerce needs (real-time inventory), multi-location abilities, matrices for products that come in multiple sizes and colours. Review Source LB LEANNA B. Owner Retail Used the software for: 1-2 years ### "Great Product with Great Customer Service" January 19, 2021 5.0 Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time. Pros I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer. Cons It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail I needed a robust POS that made it easy to retail the handmade products that we craft in our shop. We often have multiple versions of the same product in regard to scent and quantity. Also, the ability to monitor the inventory for both the brick-and-mortar and the eCommerce portions of our business is invaluable. I have stayed with them, because they didn't stop with their superior customer service after the contracts were signed. It also seems like a system that will grow with us. I chose them, when I was taking my business from a kitchen "cottage" style business to a full time shop with eCommerce. I don't regret it. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I didn't like the platform. It wasn't made for a business like mine. Review Source MW Mark W. Sales Consultant Furniture Used the software for: 2+ years ### "Lightspeed for retail with delivery service" June 9, 2022 4.0 Pros The POS itself works great. Easy to add payment options and has optional fields for many aspects of the system. Cons Cannot use it for delivery management. The "Service" option seems like it was designed for car dealership maintenance services and requires workarounds to be created for delivery services. It is mainly a retail "Take With" system. Switched from [Smartwerks](https://www.capterra.com/p/127827/Smartwerks/) We wanted a lower cost POS which was cloud based and would sync with QuickBooks. Review Source JB Josh B. Owner Retail Used the software for: Less than 6 months ### "The Absolute Worst" March 9, 2021 1.0 We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process. As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review. Pros Nothing In theory, the reporting In theory, the inventory management Cons Over promised Under delivered Zero communication Reason for choosing Lightspeed Retail So after months of that, we request to cancel our contract. That’s hard enough knowing the hundreds of hours and contract labor we lost out on. In addition to whatever fees I’m still going to be on the hook for with Lightspeed. But it’s insane that it’s been 27 days and I still can’t get anyone to call me back. Just emails from our “sales” guy saying 1 more day, 1 more day, 1 more day. Horrible company. I’d say it was a scam if there weren’t at least some positive reviews out there. This is the first negative review I’ve left in a decade as if I have a problem with a restaurant or business, I always call and ask to talk to a manager or owner and explain whatever the pressure point was. Which I rarely do. If I have a bad experience in either of those places, I just chalk it up to someone having a bad day and try to give them a bit of grace and patience as I’m a small business owner and understand how hard it is to hit customer’s expectations. But this is beyond the norm. And I’ve reached out multiple times to Lightspeed to give them the opportunity to hear our pressure points and make things right. I can’t even get that most basic of requests. Do not use. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) This decision has cost my small business over $10,000. Which we don’t have under the best of times, let alone during COVID. But we made the decision to switch from our existing system to Lightspeed in an effort to better adapt to a changing retail world due to the crazy year that was 2020. We spent months and hours upon hours on phone calls, video chats, and conference calls making sure we had a clear understanding of the transition and integration process. Their sales team are basically con men. Promising that there will no hiccups and if there are, their team will be standing by with white gloves to help set things right. Hahaha. The sales team doesn’t know what the service team is doing and vice versa. We clearly asked multiple questions about how to connect the system to our existing website and migrating 5,000+ SKUs into their system and the sales person told us no problems that they do it 20 times a day. We weren’t even migrating from some obscure system. Square (for our brick and mortar) and WooCommerce (for online). It took thousands of dollars in additional plugins, services, and contract labor to help me get in the ballpark of figuring it out but at the end of the day, it still didn’t work the way it was originally promised by the sales team. Which we have in written emails and confirmed in multiple calls. Even better, calling and trying to talk to someone else beyond our sales team just ends in the same frustration. Review Source Response from Lightspeed March 26, 2021 Hi Josh, Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns. Thank you, Lightspeed POS RA Ryan A. Retail Business Owner Retail Used the software for: 1-2 years ### "They over promise and under deliver" August 21, 2022 3.0 Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else. Pros The features is most everything you need. The support is the problem. Cons The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail Looked like the total package. I was wrong. They lacked the customer support touch. I don’t know how this company will continue to grow. Review Source Response from Lightspeed August 24, 2022 Hi Ryan, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce CE Cody E. Store Manager Retail Used the software for: 6-12 months ### "Thank you Lightspeed" November 24, 2024 5.0 Super simple and easy for my consumers transactions. Pros the amazing POS and Inventory management offered from Lightspeed. Cons That we didnt start using Lightspeed earlier. Review Source TA Taryn A. Business Operations Supervisor Consumer Goods Used the software for: 2+ years ### "Lightspeed Retail for Gift Shop " August 12, 2024 4.0 I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed. Pros I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device. Cons Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies. Review Source Response from Lightspeed August 14, 2024 Hi Taryn, Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services. All the best, The Lightspeed Team SJ Sean J. CEO Retail Used the software for: 2+ years ### "Not The Same Company It Once Was" May 16, 2024 3.0 We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end... Pros Good foundation. Simple to use POS with valuable connected integrations. Cons Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed. Alternatives considered [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) Review Source Response from Lightspeed May 23, 2024 Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team SS Skyler S. Owner Retail Used the software for: 6-12 months ### "What we like about Lightspeed" March 21, 2022 5.0 Speed, accuracy and flexibility are the things I like about this system the most. Pros Ease of use I think is primary amongst my reasons, personally. Cons I feel like I could have probably had a better explanation of add-ons and additional costs for those add-ons. I was under the impression that the system was going to come with all of the functionality that I needed for the money that I was spending. I think part of that is probably on me, though. I was doing a lot of shopping around and it's possible that I could have gotten some information crossed. The other thing is the support. I thought I'd get a little more hands on support to get things up and going considering we have never had a retail store or ever done any of this type of setup in the past and it seemed like I was left to figure a lot of things out for myself, which I did, but that took a lot of extra time and I think it would have gone quite a bit faster if I had some extra support in the beginning. Aside from that I wish my account manager was good for something other than selling me extra product. It seems like any kind of support is lost on that person. Reason for choosing Lightspeed Retail Cost, support, launch time, and the quickness with which I was able to learn from a representative about the product. Review Source Brett T. Owner Automotive Used the software for: 2+ years ### "Lightspeed doesn't put their customers first" July 10, 2017 1.0 Pros Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient. Cons Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years. My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically. I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available. I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues." So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed. The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first. Review Source MK Marina K. Owner Building Materials Used the software for: 6-12 months ### "Not Able to Customize Anything" December 14, 2021 1.0 We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format for our employees and customers. We were promised that all the forms and reports were totally customizable and it would be no problem. This is not the case at all! The work order forms and invoices can barely be customized and the only way you can customize it is if you know script or how to write in code. We've called customer support and they have offered no help on how we can customize it to fit our needs or even offer some outside resources that we would be glad to pay for. All we've gotten is "sorry, we can't help. if you want to request for this feature in the future, they may or may not add it." We were fully expecting and promised to be able to format our work orders and reports from the start, but now we can't every run our business out of this system. Total waste of money! Pros \- The retail POS side works fine - e-Commerce side works fine Cons \- Very complicated to customize any forms or reports for your business or not able to customize at all - Lack of customer support - Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand Reason for choosing Lightspeed Retail We were promised by salesperson that the system could meet our retail store/ecommerce needs and our needs as a service/manufacturing company. Review Source Response from Lightspeed December 30, 2021 Hi Marina, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce BC Brian C. Owner Retail Used the software for: Less than 6 months ### "Terrible Service, Outdated Product " February 23, 2024 1.0 We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out. We had to start over. This wasn’t done until 1/16/24, 16 days after we bought the business. But it gets worse! For all that time, all sales went to the previous owners acccount (she still had LS at another business) and all money from sales went to her bank. Again, call after call, ticket after ticket, nothing. Finally after over a month, the previous owner was nice enough to write me a check for the payments she received in error, but to this day, LS still hasn’t figured out how to get the sales that went into the previous owners account, to mine. Almost 60 days! I missed paying my state sales tax because I don’t know how much sales we had. Then to top it all off, I worked on our ecom/website for hundreds of hours. Added just under 4,000 products and descriptions and pictures. We own a retail Christmas store. I’d put a stuffed animal under “Plush” on the website. The next day I’d look and that listing would now be under Christmas Lights. Again to tech support. Turns out there was a syncing issue and they had to delete everything I had done. I have to start over. Redo just under 4,000 products. Put them in the correct categories. Hundreds of hours of more work. They didn’t even apologize. They don’t care.To this day, 2/22/24, the account still shows in the old owners, company name. More tickets, more of nothing getting done. More frustration. Please, please stay away from this company. They are truly horrible. Pros Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw. Cons Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat. Reason for choosing Lightspeed Retail We purchased the business and it already had Lightspeed. Review Source Response from Lightspeed February 27, 2024 Hi Brian, We sincerely apologize for any challenges you've faced while using Lightspeed. Your satisfaction is paramount to us, and we are fully committed to promptly resolving your concerns. In light of your recent experience, our Management team reached out last week to provide further assistance and help remove any blockers you that you are experiencing. We appreciate your patience as we diligently work to address your issues. Best regards, The Lightspeed Team VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "A great system overall " January 14, 2021 5.0 Pros The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data. Cons The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Review Source jP james P. Director Retail Used the software for: 2+ years ### "Poor reporting, inventory control and slow credit card processing" August 29, 2022 1.0 The honeymoon was nice. onboarding was pleasant but as we used lightspeed we found problems and where repeatedly told this is a known issue and will be fixed sometime in the future. The future never comes for lightspeed. Items as simple as the cursor populates the item search box on the item creation screen not the description box. why would you go to an item creation page to search for an item? for the last 2 years we have not been able to reconcile inventory counts due the software timing out. but the icing on the cake was when they removed the ability to sort inventory by quantity on hand and price. The worst though is inconveniencing our customers by making them wait 30 seconds to 3 minutes for a credit card transaction to go through. Pros clean and pretty interfaces that are easy for the employees to use. Cons no inventory control (software times out when you reconcile a count) Customers have to wait between 30 seconds and 3 minutes when a credit card is run! the cashiers can not sort inventory items by price or quantity on hand. Review Source Response from Lightspeed September 7, 2022 Hi James, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce EB Ernest B. Owner Retail Used the software for: 6-12 months ### "Best Decision I have made for my company!!" August 16, 2018 5.0 Pros The features we wanted and needed in or software and love about Lightspeed are: 100% Cloud based solution True Omni Channel environment Streamlined processes Extremely well written software and Knowledge base Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it’s just there. Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features A seamless connection to QuickBooks online. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else We had to have 24/7 support The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business Cons It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point "have to have the reports add-on" it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection, so you are always connected. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review. We focused on the employee that gets the most stress with their respective job and targeted it first and secondly everyone else and Lightspeed has done this. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.