# Page 20 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 20 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 476-500 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Jan V. General Manager Hospitality Used the software for: 1-2 years ### "Easy to use and navigate" December 16, 2021 5.0 Very user friendly. All my servers have no issues using this platform. Pros The flexibility when building the actual floor plans, menu items and flow logistics. Cons POS & PMS communication interface during the initial install. Once resolved, all good. Review Source TN Teresa N. Executive Admin/Bookstore Manager Religious Institutions Used the software for: 2+ years ### "Staying relevant" December 12, 2019 5.0 Accounting Pros It's easy to use for first time retail cashiers. Cons How long it takes to capture and/or locate a customer in order to attach them to a sale. Alternatives considered [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Lightspeed Retail It was the best fit for all we were needed it to do. Switched from [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) It was too difficult to control inventory and add new inventory items, which we do every week. Review Source Trey V. Owner Retail Used the software for: 6-12 months ### "Happy with Switch to Lightspeed" December 20, 2018 4.0 Overall we have enjoyed the switch from Coutnerpoint to Lightspeed. It is so much easier to use. Highly recommend for any small business. Pros Ease of use and intuitive for employees. Also, the customer service is fast and efficient. Cons costs extra for the reports I needed. don't have a built in rewards program. Review Source MD Minh D. self employed E-Learning Used the software for: 6-12 months ### "Well connected and easy to use for our restaurant " December 28, 2022 4.0 I have never been using anything other retail app before but the overall experience with Lightspeed Retail is not bad at all. Pros Straight forward and easy to use for restaurant Cons the customer support took a bit of time to contact Review Source MW Mike W. Co-Owner Retail Used the software for: 6-12 months ### "Great solution for our retail pet supply store. " February 19, 2020 5.0 Our previous POS was computer based and we had to be on site to do any work. This is a smooth, web based, fully accessible point of sale solution. We can address real time issues at the register as well as investigate inventory issues, pricing... Pros Can use it anywhere on any device to monitor and address business issues. Real time view of business operations. Responsive customer support. Everything I can do at the office I can do from home, no need to download information for trade shows... Cons Import of entire inventory and customers is a bit daunting. Reason for choosing Lightspeed Retail Widely used by many businesses, good reviews, other pet supply stores liked it. Review Source EM Ewan M. owner Sporting Goods Used the software for: 2+ years ### "Your business in the Cloud" November 20, 2019 5.0 Pros What a great way to simplify your business. All sales, inventory, work orders , quotes in the cloud and accessible at any time. Being able to watch your business flows from home on the weekend is a key attraction of this software. You can do a transaction from anywhere you have a computer/tablet Cons Well it isnt cheap but nothing good is right? Review Source SC Samantha C. Service Advisor Maritime Used the software for: 1-2 years ### "Light speed switch over" February 15, 2022 5.0 I dont mind it. I wish there were options like photos of the units or even parts. Pros I like that i have a full list of repair orders and can save invoices for future use. Cons It's not winboats, some things are harder to change and adjust to make things work for the company or customer. Review Source ZF Zoel F. Owner Retail Used the software for: 2+ years ### "Great Platform" January 16, 2019 5.0 Highly recommend Pros The integration with their ecomm site puts everything is one application. All the inventory is available for both in store and online, no need to manage two separate programs. Lots of reports for business analyzation and good customer service. Cons There are so many reports and trying to learn all the ins and outs requires time, which is not in abundance when you are running a 7 day a week business. It would be great if there were training webinars available, becauser some people, me, learn by doing, not by reading. Review Source SC Sandrine C. Owner Dairy Used the software for: 1-2 years ### "One of the best POS systems on the market for small business! " September 10, 2020 5.0 Lightspeed has made my life as a small business owner in the food business much easier. Their reporting is solid, their interface is very intuitive and I can update menu items within seconds. I had shopped around around systems, downloaded their demos and nothing compares to Lightspeed. And as a bonus this is a Montreal based company with EXCELLENT customer service. I will be a loyal client for life! Pros Ease of reporting Easy interface Total integration with credit card terminal Staff management Cons None. I love everything about this system! Review Source SC Scott C. Owner Hospitality Used the software for: 6-12 months ### "Over-sold for its true ability " August 14, 2019 1.0 I would never recommend this product to anyone. My contact rep has done nothing but mislead our organization. Pros Nothing, great salesmen, totally misleading. Cons Lack of support, and misleading abilities of software. Review Source Response from Lightspeed August 28, 2019 Hello Scott, We would like to apologize for your recent experience with Lightspeed. We see that you are currently in contact with a member of our Support and Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns further. Thank you for your understanding. Lightspeed POS MS Marcus S. Owner Retail Used the software for: 2+ years ### "Great Product" March 26, 2019 5.0 Highly recommend to anyone who wants simple inventory management for large volume of skews, or for anyone who has combined retail and ecomm stores. Pros \-Simplicity of use. -Great for managing lots of products -ecomm and retail inventory integration -quick product creation -multi matrix option Cons \-no negative inventory yet -more customization on the ecomm side would be nice Review Source DB Douglas B. President Furniture Used the software for: Less than 6 months ### "What customer support?" May 5, 2023 4.0 It is not a user friendly system. Pros There isn't much I like about the systems ease of use. Cons It is impossible to speak to any customer service representatives. All they do as an attempt for customer service is to send you articles to read which have nothing to do with the issue you are having. Reason for choosing Lightspeed Retail Price, but I guess you get what you pay for. The worst customer service ever! Review Source Dan G. Community Outreach Coordinator, Makerspace Facilitator Sporting Goods Used the software for: 6-12 months ### "Great software to power our business!" August 31, 2018 4.0 Pros Integration with major product distributors Powerful retail management Customizable report generation Cons Doesn't support special ordering and invoice importing from our major distributor Additional employee logins are not included with the base monthly plan Review Source RG Rochelle G. Owner Retail Used the software for: 2+ years ### "Product Review " July 11, 2020 5.0 Very good Pros Multistore functionality for my 4 boutiques Cons New versions can have issues until the bugs are resolved Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Multistore functionality Review Source KB Kris B. owner Retail Used the software for: 1-2 years ### "Great POS" October 30, 2019 4.0 Pros Remote access is indispensable. Support is always available. Cons Price is high, but competitive as it includes all features that are often addon's with other products. Review Source rB rhondda B. cfo Retail Used the software for: 2+ years ### "Long time customer of Lightspeed" July 2, 2019 5.0 We chose this product to have a unified inventory and POS with our 2 stores and online store. It has been a great experience growing and seeing Lightspeed grow as well. Customer service has always been great! Pros The regular updates and revisions when there are glitches. Cons The phone app doesn't always work properly. Review Source MH Michael H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for bike shops" May 31, 2021 5.0 Been great start to finish Pros One stop POS system that is fully integrated for the bike shop Cons Price but considering what you get, it is worth it. Review Source VR Verified Reviewer Marketing Coordinator Retail Used the software for: 1-2 years ### "Lightspeed Loyalty Transition" March 20, 2019 5.0 My company is currently in the process of transitioning to Lightspeed Loyalty and our Account Manager, has been super helpful through it all. He provided all the necessary tools to show us a thorough demonstration and was there for all the questions we had. He was great about checking in on us during our decision process and is helping us ensure we have a very smooth transition. Pros Ability to text customers about rewards, email marketing components, having a loyalty program that lives within our POS Cons Glitches from time to time, don't have every customers phone number Review Source EB Ellen B. Used the software for: 1-2 years ### "The BEST Support Team! Love Lightspeed!" December 17, 2018 5.0 Pros I run my POS and ecom with Lightspeed, and I find the system easy to use. The support is top notch! I rarely have to wait on hold, and I get assistance right away. Everyone is friendly and helpful. I appreciate how they are constantly making improvements that help the small business run more efficiently! Thank you! Cons I paid for year of Lightspeed Analytics (not cheap!), but found that feature a little hard to use. It may be better for a larger company with multiple locations. Review Source BS Brent S. President Retail Used the software for: 1-2 years ### "Great software except if it doesn't so something like basic reports, you are SOL. And support? LOL forget it" September 24, 2018 2.0 Be cautious. It looks really good and a lot of it is. But they're big and difficult to deal with once your on board. Pros Easy to use, access from anywhere, easy to enter items, fairly intuitive, matrix is good for setting up items with various attributes. Cons Reporting is very limited!!! Extras are expensive and apparently you'll need them! And the support is the worst. The worst! They'll tell u about downloading items from catalogues or uploading from excel, reality is, its not there and it'll be a ton of work. Oh and if you're buying hardware, they'll negotiate alot. Found out after. And there's no matrix reporting. So you want to see what you sold of an item or by item, can be done but not easy. Review Source CF Catherine F. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Both the best and absolutely horrible" June 13, 2019 3.0 Lightspeed is simultaneously the best software out there for retail and far from being adequate. There are a ton of features they need to add that their customers have been begging to have for years. Every single time I speak to support I am submitting a new software/feature request. Pros This software is easy to use. Quick, clean, amazing customer service. Cons First, Lightspeed is by far the best system out there for retailers. While I have a stack of complaints, they're far superior to others like shopify. However, they claim to cater to small businesses but they lack basic things that we need. Examples include, but are NOT limited to: 1) The ability to mark items as lost or stolen in inventory and reports. 2) The ability to go into the opening count and see what employees counted. 3) The ability to show the original price on the tag, marked off, and the new sale price below. - they suggest you use a pen to cross off the original price and write the sale price by hand. 4) The ability to give customers credit without taking cash. Review Source MPT Minh Phat T. Chef Restaurants Used the software for: 2+ years ### "Very good platform" May 5, 2021 5.0 Pros The platform is super easy to use and very accessible, the customer service is impeccable Cons One thing to maybe improve would be to be able to print out two separate reports for two shifts the same day, so that tips could be more easily divided Review Source Karine F. Présidente et Fondatrice Retail Used the software for: Less than 6 months ### "Great software for omnichannel sales" September 4, 2018 5.0 We are very satisfied with Lightspeed POS. The software helps us with our product inventory and our omnichannel sales. We also have a mobile access, which is great during our exhibitions. Pros I sell online for 5 years now and I have tried many different online sales platform. Lightspeed is easy to use and I can finally combine my online sales with my retail sales. Perfect for my inventory management, the software puts all of my products in one location. Great customer service too! Cons Not much for the moment! It would be great to be able to put an item online with a shipping of 0$ for that item only, I think they are working on it. Review Source VR Verified Reviewer Sales Used the software for: 1-2 years ### "Used this software as an employee at a retail store. " May 13, 2018 5.0 Pros It is very easy to learn and straightforward. Love the ease of inventory being added and taken away. Love that it automatically adds inventory for items that are labeled at 0. This is something my current software does not do and it is very time consuming to have to change the quantity before you can process the sale. Cons Needs more user friendly tutorials for starting out. We had a lot of issues right at the beginning. The Gift Certificate's are very confusing. Review Source SB Shelly B. Owner Retail Used the software for: 6-12 months ### "Can't imagine a better experiance" August 20, 2016 4.5 Pros From my first call 8 months ago every person I have spoken with has been so helpful. This may sound like an over exaggeration, but it's the honest truth. From Jason in sales to Jared as my account handler, every one has listened and helped me with a happy attitude and friendly sense of humor. Calls are answered in a timely manner and you never get the "run around" Every person knows what they are doing. I have never worked with a company so well trained and with employees that talk over the phone with a smile on their face! Cons On my last phone call to Lightspeed, I was thinking it would be nice to have one point of contact who knew my account...and me because I was calling with a concern about a partner company they work with. I wanted someone who knows me and knows I don't complain. Well Jared (The young man (yes I swear they are all young!)was he. You see, I have taken much longer opening than I though I would and just hadn't gotten to that point yet. So with that said, so far I haven't found anything I don't like. I am looking forward to working with Jared who not only validated my concern, but helped me with another company and my issue was handled by the end of the day. 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