# Page 4 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 76-100 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Carole J. owner Retail Used the software for: 2+ years ### "Lightspeed issues" December 30, 2019 4.0 not horrible not great Pros it's pretty easy, the inventory entering is easy, sales are easy. Reports are good, although none of them integrate, you have to pull 3-4 reports to get what you need unless you upgrade to way more $ Cons This is an app based program, so there are definite issues using this with an iPad, which is how we run our retail store. The gift card has been a problem from day one which we have reported many time and have an open ongoing unresolved case. We purchased the gift card from the company they recommended and they both point fingers at each other, meanwhile it is a nightmare for our customers who have to sit & wait while we figure out how to make their return or issue a gift card. Still not resolved. The cache fills up and you have to delete the app and reload it or certain functions do not work, like getting a new customers name in the system. The last thing you want to deal with is deleting an ap and reloading it. Customer service on management level is incredibly slow to respond if they ever do. The day to day service is very responsive. The rep also over sold us the program and sold us 2 registers and so we over paid $1,000 a year for 3 years until we caught it. Never heard back from upper management regarding a credit or a few free months. They are very responsive when you are up for review though! ALSO beware of their own integrative payment processing that they tell you will save you a lot of $, not really true.Get it in writing. First of all they will take their fee right off the top daily, so forget trying to reconcile your statement with your daily reports. You will get paid for Wed, Thur & friday the following Tuesday...so your cash flow is delayed. Way slow!!!!!! Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail 5 years ago it was the best option. Review Source EB Ernest B. Owner Retail Used the software for: 6-12 months ### "Best Decision I have made for my company!!" August 16, 2018 5.0 Pros The features we wanted and needed in or software and love about Lightspeed are: 100% Cloud based solution True Omni Channel environment Streamlined processes Extremely well written software and Knowledge base Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it’s just there. Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features A seamless connection to QuickBooks online. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else We had to have 24/7 support The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business Cons It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point "have to have the reports add-on" it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection, so you are always connected. We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review. We focused on the employee that gets the most stress with their respective job and targeted it first and secondly everyone else and Lightspeed has done this. Review Source CG Chris G. Owner Retail Used the software for: 2+ years ### "Stay away!" November 13, 2023 1.0 Horrible! Costly! Nightmare! Business killer! Profit Stealer! Pros When it was Shopkeep. It has only gotten worse with every update. Cons They buy out the competition and change the system to a new hybrid version every other year. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Reliability Even the new people at X told me how bad the S version was, but I found out quickly X is even worse. Review Source AP Ann P. Owner Retail Used the software for: 6-12 months ### "The Honest Truth about Lightspeed" July 17, 2015 2.0 Pros In my application the thing I like best is the ability to import new items into my system directly from the distributor's catalog, as long as the catalogs are up to date. The master order is good for basic inventory items once you have reorder point set up. I need a web based system and this one is. Cons Sorry to say my list is very long for this one. 1. You can not return anything to a vendor....they say they are working on an update so this won't be an issue anymore, however this change has been recommended by users for a very long time and they are just now working on it. 2. If you go to sell something and the system does not see enough in stock, it will magically add enough to your inventory to complete the sale. This does wonders for the accounting side! I don't understand why they will not let you go into negative inventory, but it doesn't. 3. If you sell an item as an each, but buy it as a case, the reorder/master order will not work correctly. For example I buy a case of 200 treats and sell them as an each. If I set my reorder for 1 case when I have 0 cases, I will end up with 200 new in stock and up to 199 from the last case. If I set my reorder point to be 50 (each), and my stock falls to 45 I will now get 5 cases, instead of just 1. This is for anything you buy as a case and sell as an each. 4. Reports...There are a few reports that I need my employees to have access to, but there are many reports I do not want them to have access to. The problem with the software is, it is all or nothing for reports. I can not set it up so they can see the ones that need, without giving them access to ones they should not be seeing. 5. Printing price tags is the biggest headache for me. It is way too long to try to explain, just know if you want to print price tags before you finalize an order this is not the program for you! 6. If there system is down, you are dead in the water. Since April 17th till today July 17th I have experienced 6 outages that ranged from 5 minutes to an hour. Yes that is when customers walk out the door. I am paying for this service and they are costing me money. 7. Random dislikes... No spot for check numbers. Anytime the cash drawer is opened a receipt is printed, and every time a receipt is printed the cash drawer open...even for debit transactions, it will also print 2 copies of every credit card receipt, I have numerous customers that do not want the receipt, so I am just wasting paper. There is no auto fill for customer names or items. There is no warning of duplicate UPC's or Customer names. There is no customer loyalty program or rewards program in the system, I have to pay an outside company in order to give my customers a rewards program. Review Source CS Carly S. Owner Retail Used the software for: 1-2 years ### "So Many Problems" June 20, 2023 2.0 I want to like this software, I really do. I have even reached out to our account manager (the 3rd one we have had) to try and see if there is something else we can do, even avoid the app all together and pay for a new wired system (since ours isn't working) and I have been on a wild goose chase just to speak to "our new rep" who I have no idea how to contact now since the email I was given doesn't work. This is the most frustrated I have ever been with a company we do business with. BEWARE. Pros The system itself is wonderful. The invoicing and product management helps us stay organized and keep track of product that has not yet arrived. Cons I can't even explain how frustrating their POS app on an ipad is. The app crashes at the worst times. I have a panicked call from an employee multiple times a month. The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door. The bluetooth cc reader is constantly disconnecting or not able to even be found. When we reach out for help we either don't get a reply for days from our rep and I am sent to one specialist after another, no one with a direct explanation on what is happening or why. Reason for choosing Lightspeed Retail Because they bought out the company we were using and the reviews seemed good. Review Source WG Willis G. Owner Food & Beverages Used the software for: 6-12 months ### "Lightspeed will help you improve your business. " August 4, 2022 5.0 Their customer support is the absolute best, you can always get help when you need it. Entering inventory was very straight forward and I was able to make sales immediately. Pros The user interface and integration with e-commerce and payments makes it a one stop shop for all your pos needs. Cons The e-commerce web design is the most challenging part, but with time it becomes easier. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Lightspeed Retail The integration of all services and simple billing. Review Source DR Daniel R. Jeweler Retail Used the software for: 6-12 months ### "Easy Switch to Lightspeed Retail" May 31, 2022 5.0 Overall it has been an easy switch and easy to use software. Pros The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver. Cons The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics. Alternatives considered [The Edge](https://www.capterra.com/p/79243/EDGE/)[MicroBiz Cloud POS](https://www.capterra.com/p/129283/MicroBiz/)[WinJewel](https://www.capterra.com/p/85376/WinJewel/)[PIRO Fusion](https://www.capterra.com/p/236081/PIRO-Fusion/) Reason for choosing Lightspeed Retail Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments. Switched from [The Jewelry Shopkeeper](https://www.capterra.com/p/85371/The-Jewelry-Shopkeeper/) Lack of options, no website integration. Multiple registers and credit card terminals. Review Source BL Brian L. Director of Retail Operations Retail Used the software for: 1-2 years ### "Don't Do It" April 6, 2022 1.0 Overall it was an entirely negative experience. The system crashed more than it was fully functional. On top of that, when requested, no one would get back in touch with you within a reasonable amount of time. Tech support was virtually inaccessible because of the amount of time the system spent crashed. I can't even begin to count the number of times the system would crash and of course when that happens you can't do any sales. most customers won't leave information for later transactions to be processed so we would literally lose thousands of dollars on a regular basis due to not being able to use the POS. Don't bother trying to explain that to anyone in their offices because you won't get anything out of it. WORD OF WARNING TO ANYONE CONSIDERING THIS POS SYSTEM. PLEASE CONSIDER ANY AND ALL OPTIONS BEFOREHAND AND IF YOU DO DECIDE TO GO WITH LIGHTSPEED, PLEASE CAREFULLY READ ALL THE FINE PRINT. Pros Nothing, I really have no positive things to say about Lightspeed Retail. Cons Apart from the fact that it is cloud based which caused so many connectivity problems (constantly unable to even connect to make sales) it also apparently means that Lightspeed owns all of your data once you no longer have a good standing account with them. What I mean by that is that once you no longer have lightspeed service, you can no longer look at your sales data without paying a $50 a month per location fee to access sales info. If a report didn't completely transfer when trying to download a csv file of a report, to bad. You don't get access to it any more. Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) Was looking for an improvement on Harbortouch and their proprietary components. It didn't get any better switching to lightspeed that had major connectivity issues as well as starting using proprietary components Review Source AS Amanda S. Sales Associate Retail Used the software for: 2+ years ### "Capital City Luggage " February 19, 2020 5.0 We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It's almost a 1 stop shop for being able to run a successful business. Pros \- ecom and retail link seamlessly -open and close cashes easy for staff -each staff has own login to track sales progress and customers - can limit staffs access to certain tabs that are irrelevant -painlessly easy to submit orders, and create new product -can easily provide quotes for potential customers -easy to do inventory checks from your cell phone, great for purchasing at trade shows or counting stock in warehouse. Cons Cons: -Limited integrated payments -Limited ways to get content linked to other selling platforms -Blog -doesn't do penny rounding for cash sales (canada doesn't use pennies) - creating a work order- we cannot add or remove tabs that show on work orders -system crashes during work hours, (bugs in system) approx every 3 months, which means we have to use manual receipts and cash only. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Lightspeed Retail lightspeed was easier to operate and was primarily pos based, shopify was primarily online based Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. Review Source CM Cleide M. Avaliador de midia Health, Wellness and Fitness Used the software for: 1-2 years ### "Gestão Empresarial " December 13, 2023 5.0 Correspondeu ás minhas expectativas de modo geral. Pros Eficiência e responsabilidade frente á demanda tecnológica atual, atende a demanda do mercado de forma satisfatória ao cliente. Cons sem nada a dizer, não há nada que desaponte a credibilidade e seriedade no Lightspeed. Review Source SR Shane R. Director Computer Hardware Used the software for: 6-12 months ### "Lightspeed Retail Changed the way we run out business" October 1, 2019 5.0 We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn't as big a deal as I thought it would be) Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired. Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback. Pros LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely. Cons LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing Lightspeed Retail The Lightspeed Retail platform made more sense Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) LS Retail is more powerful, and is cloud based, meaning no more backups required! Review Source IC Ian C. Director & Handyman Restaurants Used the software for: 2+ years ### "Lightspeed ROCKS!!!" November 23, 2020 5.0 AMAZING Pros We operate 4 Cannonball Cafés in Jamaica. This is our second year of using Lightspeed. When we bought the business in 2016, we installed another company's system which, after a few months use, revealed it's weakness for use in a multi-unit business. We plodded along for awhile under the "Better to stay with the Devil you know..." philosophy until a sharp eyed customer got very upset because she noticed the price of one of our specialty coffees at one location was vastly different from another location... we had made a late night keystroke mistake entering the updated prices! What caught our eye with Lightspeed was the powerful Back-of-House infrastructure that allows us to make REMOTE CHANGES to our menus, our controls etc IN AN INSTANT on our phones, tablets or computers: last year on a trip to China, we got a text from one of our managers requesting a menu addition - somewhere over the Pacific at 40,000 feet, my wife added the item and went back to sleep!!!! The level of detail that supports our business goes far beyond what we could imagine - while a lot of detail & thought has to go into setting up Lightspeed initially, that effort pays dividends when using the system. Finally, the support we get from the Technical Support team is amazing - the Techs are all very well trained, are extremely knowledgeable and can resolve problems that are outside their Lightspeed purview: in September, a store was having a weird connectivity problem that was traced by \[SENSITIVE CONTENT HIDDEN\] in Te Cons Have not found anything to dislike about it. Review Source SE Shawn E. Owner Retail Used the software for: 2+ years ### "Best business purchase EVER" February 19, 2020 5.0 After investing in a competing product and being incredibly disapointed, we were faced with a tough decision; do we make the change to lightspeed only a month after investing $$$ that we did not get any value from? We decided to make the jump and were rewarded with the best upgrade our business has ever seen. This system is very easy to use. We have saved money and become more organized through efficient inventory management. Lightspeed has made our customers happy throughfast and organized checkout and allowed our staff to be the best they can be. Our service department has never been more organized. I feel like it has consolidated multiple areas of management and allowed more time to fucus on business. We re-invested for multi-years and could not ask for more from a POS. Pros Lightspeed is easy and efficient to operate. From training new employees to hectic busy days, Lightspeed reduces human errors and allows our staff and business to achieve their fullest potential. Cons As a relatively small business, it would be nice to have different register modes for convenience without purchasing an add on register. Reason for choosing Lightspeed Retail Lightspeed was well respected and recommended in our industry (Bicycle). The feedback in the demo was immediate and we could see the value of this product in minutes. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) We were mis-led by the sales team of our previous POS. The previous product was antiquated and was not easy to use. It was not well suited for our industry (bicycle) and did not integrate to major distributors and manufacturers. It also required weeks of setup with no support, only to lack basic features that would be capable from any other POS company. Review Source mZ melana Z. server Food & Beverages Used the software for: 1-2 years ### "light speed review " February 8, 2024 5.0 very good, easy to use, learn and very quick to take guests orders, course meals, and send to Kitchen. our restaurant menu is always changing so its easy to add and remove items Pros its easy to use and train other servers on, you can colour coordinate and organize items how ever you'd like with drop down tabs Cons nothing it worked great for us. I would recommend to anyone Review Source Response from Lightspeed February 23, 2024 Hi Melana, Thank you for taking the time to share your review! We're thrilled to hear that Lightspeed has been easy to use, train others on, and customize according to your restaurant's needs. If you ever need further assistance or have any questions, please don't hesitate to reach out. Best, The Lightspeed Team MW Mary W. Owner Retail Used the software for: 6-12 months ### "Incompetent Customer Service" November 29, 2023 2.0 A nightmare. We cannot get in touch with a real person and have to resolve everything via chat and email and they do not address the question you asked because they don't know how. Inventory and cost management has been a mess. Pros Importing spreadsheets and not having to create individual items to prepare for the PO. Cons CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help. Reason for choosing Lightspeed Retail Our bookkeeper knew a small company who had used it and it worked for them. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks was closing out their POS system. Review Source RC Ronald C. Service Writer Maritime Used the software for: 2+ years ### "Have been using CDK for many years for Maintience & Repair set opp DMS system." March 8, 2021 5.0 Over all, I have always liked to way the system has operated, The functions and the data inputting controls are easier than most other DMS systems that i have tried. Pros I have always like the way the system is produced from the Service personnel's prospective & The way CDK tries to customize the product for each of the specific user's or Locations. Cons I think this system could be improved by having the ability to communicate with & Be programed with available patches to adapt the system to communicate and share info with all other outside vendor's and the coinciding systems that they use. Every company will have separate systems all that are needed for what type of Service it provides. - IE. \*( Scheduling a Boat's launch for Valet Service or for Spring launch of boats for pickups ect. ) \*( A customer Text communications program for Receiving, Sending or Monitoring text conversations ect.) Each will always require some type of outside applications like those for that specific company to operate and function more efficiently over what is offered in any DMS System. I believe this to be true for all software DMS company's on the market & this is including light speed EVO. Is it impossible to Make an Automotive or Marine type DMS system that all Info could be shared across to and back from any of The other software system types that are used externally? I believe that would be a great benefit for any and all company's that need a DMS Fixed operations type Repair or Maintience operating systems. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Lower cost and ease of operations. Review Source RK Ron K. President Retail Used the software for: 2+ years ### "Lightspeed Retail. Easy to use" November 18, 2022 5.0 Overall, operating Lightspeed in multiple locations has made processing retail transactions and managing those transactions easy. Would definitely recommend. Pros Super easy to use and teach to new team members. Lots of features, including easy, returns, and refunds. Cons We have had some slower customer support especially during busy retail times. Review Source ZC Zach C. Operations Retail Used the software for: 1-2 years ### "Frequent Outages" March 17, 2020 1.0 Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it. Pros The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy. Cons The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours. Monday March 16, 2020 Wednesday Feb 26, 2020 Saturday Feb 15, 2020 Saturday Feb 1, 2020 Thursday Jan 30, 2020 Saturday Dec 14, 2020 Friday Dec 13, 2020 Friday Dec 6, 2020 Sunday Nov 3, 2019 Monday Sep 30, 2019 Thursday July 18, 2019 Saturday July 13, 2019 We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment. Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv. Review Source Response from Lightspeed March 20, 2020 Hello Zach, Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly. Thank you, Lightspeed POS JH Jessica H. President Retail Used the software for: 2+ years ### "Jessica Harmon's (ATTU) review of Lightspeed Retail" May 16, 2022 5.0 I generally love the service. Pros I love how easy to use it is. It connects my store inventory to my website really easily. Cons I wish there was an app where I could easily see what sold for the day and what we did in terms of total sales. Reason for choosing Lightspeed Retail Lightspeed was always the go to Review Source AS Alex S. owner Furniture Used the software for: 2+ years ### "Basic functions do work " March 18, 2024 1.0 2 basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in 2019, when you receive part of a customers special order the system will put it into sellable inventory not reserved for the customer causing many inventory problems. The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory. A basic function of any POS system, its now march and still not fixed. Pros Fast, all online, easy to import and export between excel Cons Basic functions simply do not work and have not been fixed after months to years Review Source Response from Lightspeed March 19, 2024 Hello, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at . Thank you, The Lightspeed Team DH Dustin H. president Retail Used the software for: 1-2 years ### "lightspeed payment processing " October 6, 2022 4.0 Pros Inventory and ecommerce are great but not worth the payment processing problems Cons The payment processing has gone down for 30 minutes to two days about 7 times in a year and a half. This is not acceptable in brick and mortar. While the retail R system is good for ecommerce and inventory management, the payment processing is not even close to the square experience. I use square at a separate location and payment processing has gone down one time in the same timeframe. Also square processes payments about 3 times faster than the archaic verifone provided by lightspeed. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Review Source Response from Lightspeed October 13, 2022 Hi Dustin, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce DC Donna C. Office Manager Retail Used the software for: 2+ years ### "Best Supported POS System" August 16, 2022 5.0 Doing business on line as well as in the store, we needed to keep track of inventory as it sold at both locations, this does it the best. It also works well with our financial software. Pros The support from Lightspeed is unsurpassed, and we've been in this industry since the early 80's. Cons The reports aren't as easy to customize as I'd like to see, and you can't "drill down" on the reports to see the detail that supports the numbers presented. Reason for choosing Lightspeed Retail Best option Review Source hA henry A. Owner Retail Used the software for: 2+ years ### "Merchant is not secure against ilegal charge back " January 10, 2024 5.0 Pros Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business. Cons Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business. Review Source DR Derrick R. President Restaurants Used the software for: Less than 6 months ### "Not for restaurants" May 8, 2019 1.0 We had purchased the system for 3 of our establishments, and only installed it in 1 of them as a trial. Because of how bad it was, we decided to cancel our service. Even though we had not installed the other 2 locations and had used the product for 3 month in the one installed, they are forcing us to abide by our 3 year contract and pay the full amounts. Even with having to cover that cost, which is completely unreasonable because 2 of the services were not installed, it is still much better and efficient for us to switch to another more functional service such as Cluster or Maitre-D. I would not recommend this to anyone who has a restaurant. Pros Looks nice if you spend the time to set it up Cons Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story. The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon) The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am) It is not possible to use the inventory option in bar because they can only have units, it Review Source Response from Lightspeed May 17, 2019 Hi Derrick, We apologize that you are disappointed with your Lightspeed Restaurant experience. We see that have been speaking with a senior member of our Customer Success team who is working with you to addressing your concerns. We would be happy to continue to work with you in resolving the matter, and coming to an amicable solution. MC Madeline C. Manager/ Director Non-Profit Organization Management Used the software for: 2+ years ### "Lightspeed is Amazing !" September 13, 2022 5.0 Overall I would say that Lightspeed is one of the most versatile pi’s systems I’ve used with the least problems. Pros It does the work for you. Lightspeed allows you to organize products by brand type really great product. Cons It updated last a lot. Whenever apple updates it follows their updates/ Reason for choosing Lightspeed Retail We liked the way it was set up. Review Source Similar Products Featured