# Page 6 | Lightspeed Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Lightspeed Retail the right Retail POS System solution for you? Explore 975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120491/Lightspeed-Retail/reviews --- Lightspeed Retail 4 (975) [View alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Lightspeed Retail ## Showing most helpful reviews Showing 126-150 of 975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Jonathan D. Computer Engineer Retail Used the software for: 6-12 months ### "An IT Pro's Experience with Lightspeed" June 9, 2017 1.0 I was hired as an IT pro to migrate a customer to Lightspeed. I have just under a decade in migrating large platforms and I have worked with numerous vendors over the years. Based on my experience, you can quickly assess which companies are "Sales Based" and possess no real infrastructure beyond the "Sale". These companies usually have very slick front-end websites, but fall very short when assisting paying customers to actually make use of the service. It is unfortunate that Lightspeed falls into this category. Lot's of promises up front, but obtaining capable support is not possible. Despite escalation and numerous phone calls and emails, not a single return contact was made within a week's time. To be sure, you can get a tier 1 person within usually a day, but they are untrained and are able to answer only simplistic questions. When a request for a supervisor is made or an escalation is requested, communications cease. Compounding this problem is the telephone "Firewall" they have erected around anyone empowered to address even the most basic of concerns. Over a week's time, I have been told supervisors are "Not Available" and will "Call Back" as soon as is possible. A weeks time to return a call to a paying customer is (far) more than sufficient time to allow. Unfortunately, once Lightspeed has your money, you as the customer are "SOL"! As a seasoned professional, it is my opinion that Lightspeed is a poorly run company and shows a troubling and dismissive attitude towards its paying customers. This "treatment" of its clients is well reflected in the reviews here. I am NOT a Lightspeed customer, as I am hired to work between the client and Lightspeed. As an IT professional, watching how this company treats its paying clientele has been disturbing. Pros Is very flexible, can be made pretty (if you can figure out the documentation), and does interface with other modules Cons The company, the company attitude, and the support it provides to paying customers. The experience during the "Sale" was filled with promises of support and help to move from a new account to a finished "Go-Live" product. Unfortunately, the Lightspeed platform is highly proprietary and therefore, success for most is dependent upon satisfactory support from the company. Here, they fall short of success and short of the promises made. When attempting to work with the company, they fall short again, lacking any of tier 2 or 3 technicians needed to satisfy anything more than a basic question. This leaves so many of the customers without any real ability to make use of what they were sold. This is a company predicated on "Sales", "Sales Pitches" and "Promises", but fails to deliver on what was promised and paid for. Review Source CP Clif P. Owner Restaurants Used the software for: 6-12 months ### "This company is all about sales and has no interest in fairness or retaining customers." June 29, 2017 1.0 I run a tiny seasonal business for which this system was intended. If someone is unhappy with my service, refunding their money is not always my first approach, but if I know that I've fallen short on service, I absolutely look for a fair solution. I was fine with keeping the hardware originally sent to me and even paying for the time lapse on the software, but to say that all software sales are final when they are the one that set the contract lengths to being with is just shady and downright distasteful. It's not like they put money into developing software just for my company. In fact, any time I tried to get support to help tweak things, their support team seemed more annoyed than willing to help. Stay away from these guys. Pros I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks. Cons I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class. Review Source Response from Lightspeed October 16, 2017 Hello Clif, We would like to apologize for the service experience you had with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We appreciate the feedback you have given us on our sales and onboarding processes and will be taking it into account in the future to ensure a better experience for other Lightspeed customers. In regards to amending your contract, we would again like to apologize for any confusion or miscommunication. We had hoped the offer we presented and discussed in detail would have allowed us to move forward in your relationship with Lightspeed. Once again, we apologize for your experience and that the decision we reached was not the outcome you desired. We appreciate your understanding, Customer Success Team Lightspeed AS Arjun S. Technology officer Retail Used the software for: 1-2 years ### "Not what you expect" October 6, 2022 2.0 Horrible. The support team is fantastic, but they can’t permanently solve issues, just bandaids. Pros I liked the design of the software and support was very helpful in temporarily solving issues. Cons The software. Inventory management tools were non existent. No permanent fixes for the software crashing every day. Reason for choosing Lightspeed Retail It was cheap and they gave us a good deal. Review Source Response from Lightspeed October 7, 2022 Hi Arjun, Thank you for your recent feedback, we are sorry to hear you were less than satisfied with the product. We would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success Team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce DG Dawn G. President Accounting Used the software for: 2+ years ### "LightSpeed Retail POS & Accounting for QuickBooks Desktop" May 7, 2020 2.0 Custom reporting with LightSpeed Analytics comes as a separate subscription expense. Creating and populating data is time consuming for businesses with multiple locations as the data limit is set at a 5000 row maximum output making quarterly and annual report extraction inefficient. Multiple reports are required to extract data for each location. Pros The customer profile and Inventory Item modules are fairly simple to maneuver. Creating a sales transaction is also fairly simple. The POS system itself integrates nicely with Kangaroo for loyalty rewards. Cons The Inventory Asset module is severely lacking in accurate financial reporting and auditing. Historical values change in a daily basis making internal and external auditing impossible. Inventory adjustments do not transfer to the accounting system. System is unable to provide total shrinkage or excess in any given period (daily, weekly, monthly, quarterly, annual). As inventory & COGS are an essential part of financial reporting, the lack of system capabilities does not make any sense for retail businesses. Review Source Response from Lightspeed May 15, 2020 Hello Dawn, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. A member of our Customer Success team will be reaching out to you shortly to explore different options that can help your business moving forward. Thank you, Lightspeed POS JF John F. Owner Automotive Used the software for: 2+ years ### "Do not use for credit card procesding" January 22, 2024 3.0 10 years ago it was the best customer service around. Sadly this is no longer the case. Pros Ease of use. And CustomerService the way they used to do it. Cons Credit Card processing customer service. Review Source Response from Lightspeed January 24, 2024 Hi John, We appreciate your feedback on our Payments processing services. Your insights are crucial, and we are dedicated to addressing and enhancing our services. Unfortunately, we're unable to locate your account. Kindly send an email to engage@lightspeedhq.com, and we'll promptly reach out to assist in resolving any blockers you may be experiencing. Thank you for your time and patience. The Lightspeed Team DM Dave M. Owner Retail Used the software for: Less than 6 months ### "No customer service " January 12, 2024 1.0 Terrible. The POS X-series card reader that was delivered was faulty, wouldn’t stay charged and would give error messages when trying to process transactions. The additional equipment wasn’t comparable with our iPads. I left two voicemails asking for support with the faulty ready, never got a call back. Canceled my account and asked for a refund for the card reader and the subscription fee for the month we couldn’t process anything through them (Square stepped in and took care of us). Lightspeed never even responded. I called and spoke with a rep asking for a refund, it took a month for a response and the email was generic with no explanation for declining my request for refund. The company is not for small businesses and doesn’t care about clients. Pros There’s nothing I like about the company. Cons Customer service and support is nonexistent. Management only communicates through email (absurd). Messages and voicemails aren’t returned. Emails are automated blanket emails. Review Source Response from Lightspeed January 23, 2024 Hi Dave, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, The Lightspeed Team DL Dominic L. OWNER Retail Used the software for: 2+ years ### "Lightspeed" March 23, 2023 4.0 Bug is casi absent. ist fast and simple. For all of my staff is quick and simple for all operations Pros Acces every wherre and the multi-chanel fonction! Cons Its realy hard to custom for specifict fonction. Alternatives considered [Alice POS](https://www.capterra.com/p/184111/Alice-POS/) Reason for choosing Lightspeed Retail The multi-chanel and all modul he have. the quality of the report. Review Source EW Eric W. President Retail Used the software for: 2+ years ### "Worst costumer service and support. Account manager dont know a shit" May 18, 2023 1.0 Pros nothing but time waste and I dont think you will like it for sure Cons Please save your time and not to invest your time and efforts Reason for choosing Lightspeed Retail I thought they were going to provide support and proper train support. But no way they have new people and this is very disappointing not to train there own people. Switched from [KORONA POS](https://www.capterra.com/p/142520/KORONA/) Lightspeed unsupportive attitute and people dont know about there own software. Review Source MH Marie H. Co-Owner Sporting Goods Used the software for: 2+ years ### "Definitely worth your time to try! " December 8, 2020 5.0 Pros We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008. In fact it can easily be used with just an iPad! We are not computer savvy at all and this system has never confused us or new employees. We love everything about this system! So much that if we ever strike up a conversation with a fellow business owner that mentions they are thinking about a new system you better believe they are going to hear all about this one! You can read all about the features and I could tell you everything that we love or you can just be smart like we were and just try it. If you do want to talk to an actual person that is using the system you can certainly get in touch with one by calling one of the helpful reps at Lightspeed. They will connect you with a business owner that will tell you everything you want to know about their daily experience. It helped us make the decision to pull the trigger and get the ball rolling! Cons The only aggravation that I can think of right now happens on the iPad. If I am searching for a specific vendor’s PO. I can’t quickly type the vendor name in. You choose the first letter of the vendor and then you have to arrow down. Pretty dumb to complain about this, I know. It takes seconds really. It also could be me not knowing how to use my computer - I did mention how bad I am. Review Source JN Jenny N. Owner Retail Used the software for: Less than 6 months ### "Avoid at all costs - the worst POS system." April 28, 2021 1.0 Customer support is good (unless you're asking for a refund). They usually respond to emails within 24 hours. And they did try to help with my many concerns and frustrations but the POS system is terrible. - their solution was for me to add an App, Quote Machine, at an extra cost of $100 per month that would give Lightspeed Retail the same features as we previously had on Lightspeed Onsite. Pros We have been using the old version of Lightspeed (Onsite) for over 10 years, which worked well for our business but had to change over to Lightspeed Retail when the older version was archived . The only pro of the new version, Lightspeed Retail, is that it can be accessed from any computer. Cons This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating. From the way it creates a sale and an order (confusing and vague with order and 'special order' in little tabs), to the way it handles payments for order (money goes on the customer account, not on a specific order), to creating a PO for the order which is overly complex, doesn't link with the order or bring the customer information over, to basic things like needing to email a customer after the sale is finished (TIP - it's not possible!). It’s extremely frustrating and not user friendly at all. In fact, I think the whole system is deeply flawed and unworkable. After signing up for one year (there wasn't the option to sign up for a shorter period) and trying to persevere for a month, we decided to find a new POS system. (Lightspeed won't refund our balance and kept me waiting for 6 weeks and numerous emails before telling me this.) We are now using Shopify POS and it's brilliant - it's not perfect but it's about three million times better than Lightspeed Retail. No exaggeration :-) Reason for choosing Lightspeed Retail We chose to stay with Lightspeed and to move over to their (more expensive) cloud based POS, Lightspeed Retail as we assumed it would be a similar programme (it's not!!). Review Source MG Michael G. Store Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great system for all small businesses" November 28, 2020 5.0 Excellent experience with Lightspeed, I would recommend this platform to any small or medium sized business. Pros Lightspeed is very user friendly and easy to teach employees how to use it. The reporting is top-notch and they even can help you create custom reports which was very important to us. Customer service is excellent and always very responsive. Cons It would be great if it came with a built in CRM or integrated with one like Salesforce. It's great for franchisees, as a small business, but for the franchisor it may not have all the functionality needed to roll it out to the entire corporate system. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[PHP Point of Sale](https://www.capterra.com/p/145413/PHP-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Lightspeed Retail Had all the features we needed at a great value. Switched from [OpSUITE](https://www.capterra.com/p/143894/OpSUITE/) Opsuite is not very user friendly, reporting was very lacking and clunky, and for what you get it's very expensive. Review Source FL Fabrizio L. Director Food & Beverages Used the software for: 1-2 years ### "Customer support non existent " December 22, 2023 1.0 Mediocre as it lack the attention to the customer which is the most important for developing a relationship Pros Poor, poor and nothing less than poor customer support. You are on your own. Cons Functionality of the system and the look of the product on the pos Review Source Response from Lightspeed January 10, 2024 Hi Fabrizio, We would like to sincerely apologize for your recent experience with Lightspeed. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at . Thank you, The Lightspeed Team DS David S. Owner Business Supplies and Equipment Used the software for: 2+ years ### "Run! Don't go with this company " July 18, 2023 2.0 RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I knew what I know now I would never go with Vend/Lightspeed. For the same features you can get systems out their at half price or less. I ended up having to pay for advanced plan to use e-commerce and inventory report which us $279aud per month. They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing provider. They are straight out rude and arrogant. If I wanted all in one system (which you will be even more trapped) I would have gone with Square from the beginning. Pros Nothing. To start with when it was still Vend you can call customer Service and it gets through in 5 minutes . These days you'll be lucky to get through in 15 minutes. Cons Everything. Full of lies. Too many changes and extra charges all the time. Be very careful with their sweet offers, they only to trap you in. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Transferring from Onsite to Retail after nearly 10 years of service.." January 17, 2019 4.0 Pros We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, The reps have gone out of their way to make sure that we are well prepared for whatever may come our way. Both the reps follow-through, attention to detail, and never-ending patience have been exemplary. Cons There were some aspects of Retail that were told to us as if they were included, but we soon realized many of the benefits of Retail are add-ons (aka cost extra money) and needed to be heavily jerry rigged to work for our specific business. A lot of small yet important issues, like record keeping of outgoing emails with receipts, or the ability to change a purchase after it has been completed. We used to be able to edit invoices on Onsite, and now even an owner, admin or manager does not have that option. Furthermore, if a customer decides to ship their purchase after it has completed, there is no way to alter the invoice to make it so. Or that we cannot use any of the same labels or gift cards that we once used with Onsite. There are just many small things that were not made clear that we would be losing when we moved over Review Source RS Richard S. Owner Furniture Used the software for: Less than 6 months ### "Lightspeed wants your money and does not care about your business." November 16, 2018 1.0 It is my mission to make sure nobody falls into the trap that Lightspeed sets for it's potential customers. I foolishly signed up for a yearly contract to save some cash as any smart businessman would do. What I didn't realize is that a company needs a POS system specific to their industry because trying to work around certain functions or the lack thereof will slow down the sales process. I realized a little under 2 weeks that this system wasn't right for me so I requested a cancellation of the contract. Considering they offer anyone a free 2 week trial, I thought they would thank me for the opportunity and wish me well in my future endeavors. Especially because I actually put some trust in the company and paid upfront instead of using their 2 week trial with no commitment whatsoever. At the very most I thought they would charge me for a month worth of service at the usual non-discounted yearly rate just to pay for any costs associated with me going through the 2 weeks of service. What came next was a shocker of a response. They actually said because I signed the contract, there was nothing that could be done. What? That's used car sales language. NOTHING? But I only used the system for 2 weeks and you give out 2 week free trials to anyone who asks? NOTHING! But my business will suffer as a result of your system not functioning the way I need it to run. NOTHING! But you guys have a digital product which costs you nothing for me to use and the only expenses incurred by you were the 1 hour of training and 1 hour of customer service I utilized in the entire 2 weeks I used the system which I am willing to pay for. NOTHING!! You signed a contract and that's that!! (Official Lightspeed Motto) After a certain point, they actually told me that it's my decision to use the system or not (well obviously) but they are not giving me back a single Canadian cent. (They're based in Canada). They only care about the almighty dollar (Canadian of course) and the lack of customer concern is mind boggling in this day and age of "no questions asked" business practices. Well Lightspeed, you have my money but you lost my respect. DO NOT USE LIGHTSPEED until you've gone through their 2 week free trial. Even after the free trial I suggest you only sign up for a 1 month commitment to put it through real world scenarios before you fully commit to their 1 year contract because Lightspeed wants their money and you WILL NOT get it back once they have it. Pros They have 24/7 customer support, their e-commerce platform is integrated with their retail platform. Cons They trap customers in a 1 year contract with no way out. Not designed for the furniture industry but they'll force you to keep using it if you're signed up with them no matter what. Review Source DK David K. Mr Retail Used the software for: Less than 6 months ### "It's Not really a POS for retail..well it works front end but Back end..needs work for sure" April 10, 2022 3.0 Before signing up ...super great, after...it's been a struggle and frustrating. Pros The staff can pull up customer and process sales and returns with ease Cons The inventory management is really lacking. Retailers are not able to bulk update any inventory qty or pricing changes. The only way to update inventory is scanning one by one or manually entering it into LS. Doing year end is going to be a big problem, we just came on board and Im asking how we can bulk update and they said we can not. I ask if we can send the file to them and they said no they can not update in bulk...WHAT??? LOL that is crazy to think we can not do that. So that means we can not have more than one person doing inventory unless we all manually update it into LS. Reason for choosing Lightspeed Retail Big Hairy Dog is super expensive and the people "seem"nice. The retail pro is super slow, unstable and it's like old technology with an updated face to make it look good. My staff hated it, it's way to complicated to take orders for out of stock item just ringing customer up was just not straight forward. Review Source Thomas S. Director of Food and Beverage Food & Beverages Used the software for: 2+ years ### "We love lightspeed!" July 28, 2021 5.0 Overall, we are thrilled with lightspeed and would recommend it all day long. Pros This is my first restaurant ipad based POS system and we love it! It is very intuitive and easy to navigate. Employees training period is very short compared to other "old school" pos systems. Lots of great features! Cons The reporting could be more thorough. There are some missed opportunities for lightspeed to be a "one stop shop" software. Review Source AY Astrid Y. wine director Hospitality Used the software for: 2+ years ### "Massive improvements and proactive customer support" October 3, 2021 5.0 n/a Pros Initially we had problems getting support because they were very short-staffed. However they have done a lot to improve this aspect and I am confident that every time we call our support person will respond quickly and be able to solve our problem. Cons It was a little more difficult to implement than some other systems, so more of a learning curve for users. Also there are some product features that have some limitations at the moment but I think they will be resolved. Reason for choosing Lightspeed Retail Cloudbeds integration, advanced capabilities, inventory management. Switched from [Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/) Lightspeed integrates with our booking engine. Review Source PF PierreAntoine F. Ecommerce manager Retail Used the software for: 2+ years ### "Lightspeed set you up for growth" April 23, 2022 4.0 Lightspeed is a great tool and fairly priced for all the time it will make you save. Having an ACCURATE system inventory management is really important nowadays especially if you are selling online. The uptime of the tool is probably 98/99 % I wish the product would have a bit less upsell because the monthly bill can go up relatively fast Pros Really easy to get your hands on the product, tech savvy or not Lightspeed will help you organize and monitor your business. Products creation is quite fast Cons Lack of quality apps but once Lightspeed grow big enough I think their will be a good selection Review Source JC Jamie C. CIO Food & Beverages Used the software for: Less than 6 months ### "Broad but often shallow" April 27, 2019 4.0 Pros Lightspeed has a lot of options and is pretty well integrated. The connection between retail and ecom and loyalty in particular is great. Easy to use, easy to train staff on. Support is geared towards shopkeepers that aren't tech savvy. Look and feel of the software is good. The Retail POS has good reporting, good inventory featrures. The Loyalty add on is a great, easy to use program (with some challenges, so make sure you clarify your needs) and well priced. Cons The strategy seems to be "offer a little of everything" - but we have found that means broad functionality, but not deep functionality. In the Retail package, several basic retail store based point of sale features are missing, and according to their customer ideas forum are "Not Planned". Lack of fractional items means you can't use it to sell bulk items or anything where you need to enter a fractional quantity like '1.25'. Promotions and discounts are so limited as to be almost non-existent. While you can take simple % or $ discounts, you can't do item quantity discounts (no BOGO, no case discount), no promotional coupons, very limited automated discounting. Support says "let employees manually add discounts or change prices" which is crazy - a great way to increase shrink and sweethearting at the cash wrap. While you can create custom fields, they don't do anything - can't report on them, can't search on them, can't see them in the transaction. After being impressed with the initial demo (the broad functionality led us to believe it was deep as well) and the friendly sales team, we were super surprised during implementation that we couldn't do 50% of the things we needed to do during the actual cash register sales transaction. The ecom side seems to be more complete - it actually does have item/quantity discounts. The only challenge we have had there is lack of support (without paying extra for a third party add-on) for local delivery. Review Source CD Cameron D. Owner Retail Used the software for: 2+ years ### "Customizable POS solution" June 1, 2023 4.0 Overall Lightspeed has been a pleasant experience. Pricing is affordable for small business. Some bug fixes, and added features are slow to come to fruition. Integrated vendor catalogues save a tonne of time. Pros Ease of implementation Multi location abilityPortabilityLinks to e-commerce optionAbility to use multiple terminals to access data and input sales/work orders/purchase orders etc over cloud Cons Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments Review Source TJ Tim J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "" May 23, 2017 1.0 HORRIBLE! They will mislead you to get you into the contract. They do not care about the business or business owner. Their customer service is Horrible. They would rather argue with you than help you and never call back when they say they will. I have been with them for 3 years and would love to get out but they have me locked in for another year and they won't budge. THERE IS NOW WAY TO STOP YOUR EMPLOYEES FROM DOWNLOADING YOUR ENTIRE CUSTOMER BASE AND INVENTORY INCLUDING COSTS, PROFITS, AND MARGINS. Try it. Log in as an employee and click export in the items screen or the customer screen. In two clicks they have your entire business. Managers can not build, send or check in purchase orders without seeing all costs and profits. Unless you plan to always be in store and never have employees alone in the store DO NOT GO WITH LIGHTSPEED. They don't care and will just keep coming out with new items to charge for that should just be ongoing upgrades to their core system such as the new analytics. They have come out with over 4 new items to charge for while not fixing the issue they knew about for over two years. They just don't care. Pros Good looking, can be used easily. The software itself isnt horrible it is the service and the fact that they dont care about you or your business and they will not fix major issues within the software Cons Customer service is horrible, your employees can down load all items with costs, profit, margin, and your entire customer base and there is no fix and they don't care. Review Source VR Verified Reviewer Hotel Operations Manager Hospitality Used the software for: 1-2 years ### "Lights open " February 16, 2023 5.0 Pros It integrates with several systems and card payment terminals which allows you to use it easier Cons Nothing I can complain about as it a great product Review Source RA Railan A. Manager Sporting Goods Used the software for: 6-12 months ### "Lightspeed for Small Business" January 25, 2024 5.0 Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated. Pros Inventory, POS, Reports, and discount features are all easy to configure and use. Cons When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted. Switched from [talech](https://www.capterra.com/p/155256/talech/) Talech is not meant for Retail. Lightspeed had many of the featured I required for a retail sporting goods store with a smaller budget. Review Source Response from Lightspeed January 29, 2024 Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team KS Kim S. Owner Retail Used the software for: Less than 6 months ### "Not a good fit for a liquor store/smoke shop/bar" March 21, 2022 2.0 This has been a very frustrating experience. The demos looked great. In theory, most of the features and processes look amazing, but do not work in real life situations. Again, maybe this was just a very poor fit for our store, but I wish someone would have cautioned me before my purchase. Pros There are some good features for discounting when buying multiple items (2 for $xx) Cons Extremely poor design of software. Not intuitive. Funcationality we needed was not available. Some work arounds available but very clunky. Support is very slow. Typically 20 min wait for phone support. Customers will not wait that long to make a purchase. No app available. I could go on.. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Lightspeed Retail Reorder reports, POs, Inventory management, and a credit card reader that was attached to the register. All of these things were disappointments. Review Source Similar Products Featured