DATEL Software Solutions

Call SWEET! Worx

2 / 5 1 review


Average Ratings

1 Review
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

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About Call SWEET! Worx

Supervisors can see every agent's phone activity without leaving their desks. This not only increases overall visibility, but also saves supervisors time and energy! The widgets display crisp, color-coded graphs that keep you up-to-date on key metrics so changes can be made quickly. Queue alarms can alert users by email, screen pop and audible alarm - choose one alert option or all three!


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Call SWEET! Worx Features

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Call SWEET! Worx Reviews

The software is Ok, Support is slow to give updates about an issues and they kill you with fees

Jul 24, 2014
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: The software itself is ok, it is nice that you can set up reports and have them atomatically emailed to employees.
Some major Cons for me are:
Their software is not user reinstallable and they will charge you to reinstall the software that you purchased even if you have a support contract.
If you submit a support ticket to customer service You may wait days (Or over a week in my case) before you get an update about your issue.
Knowing what I know now, if I had it to do over again we would probably look for another phone reporting solution.