Who Uses This Software?

For businesses of all sizes.


Average Ratings

10 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $569.00/month
  • Pricing Details
    Price adjusts based on email list size.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Fishbowl
  • www.fishbowl.com

About Fishbowl

Fishbowl's leading email marketing solution is designed specifically for the restaurant industry. Our on-demand platform manages email lists, automates marketing activities, targets customer segments and provides analytic reporting. It overcomes the industry-specific challenges of supporting multiple locations and concepts, new guest acquisition and managing live guest replies.


Fishbowl Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

Fishbowl Reviews Recently Reviewed!


Good for restaurant industry

Mar 17, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fishbowl has a very user-friendly platform with a lot of WYSIWYG platforms. It's fast and easy to set up emails especially if you have templates set up. The ability to preview PC and mobile views helps to ensure your email list is getting a great-looking email.

Cons: Fishbowl seems slow-to-market on important updates, like being slow to offer an adjustable template to fit varying screen sizes and a lack of innovation in the email template space. You can do cool things if you have a coder on staff, but if you don't, it takes a long time for them to build you a template.

Overall: Fishbowl lost their focus on email innovation through transitions in recent years. They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed. We've been promised a lot in terms of better customer service but it just hasn't materialized.

Great Software! Spot on analytics

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is a fantastic marketing tool. It will give you a wealth of knowledge so you can better position your company to get the most value for your buck.

Cons: Time consuming. You have to work for the information by keying in guest information or mailing in sign up cards.

Capterra loader

Very easy tool to replace drawing names from a bowl.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great marketing email tool for restaurants. They can manage much of your digital footprint and offer a very easy to use email platform.

Cons: It can be very basic at times and what you see is what you get. you can have many different accounts under a single login. you will need someone to manage this rather than do it your self.

Overall: Email marketing. Cover tracking Basically a CRM

There are better email options out there

Apr 22, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fishbowl is pretty user friendly. We used this software to send monthly e-blasts to our customer base. There are options for adding photos, hyperlinks, unsubscribe, etc.

Cons: Ultimately, we thought the templates were too dated and we weren't happy with how our mailing list translated from Open Table so we ended up switching providers.

Great system, a little difficult to learn

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The opportunities are endless, making it suitable for a very broad variety of businesses and industries

Cons: The layout of the program looks old and outdated, making the learning process feel more tedious as well as time-consuming

Great Email Platform

Feb 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Price is good. Email software is easy to use. Navigation is simple. Dashboard is self- explanatory.

Cons: Review monitoring and social media features are very basic. I have found using other social media scheduling programs to be more valuable.

Simple, straight forward

Mar 03, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Quick and easy to create articles. No problems uploading images. Schedules on time. Good temples for holidays

Cons: Customizability to create a templet is confusing. Website could be more simple and modern......

.

Wide-ranging in function but limited in how well it actually executes those things

Dec 21, 2017
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Great functionality for restaurants: Ability to segment by store, set up triggers based on store or region, and manage database in very segmented ways

Cons: UI is extremely dated and difficult to navigate. Triggers are cumbersome and often lacking in functionality. Customer support is not good. Despite having many features on its face, most of these features are bare-bones and do not function the way you would expect.

Overall: Very helpful for extremely segmented lists of stores or customer groups

If you're a restaurant, this is for you!

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Fishbowl is super easy to use and great for a restaurant. You can manage a birthday and anniversary club, and their email offers can have a unique code to track and prevent reuse. The price is right and much cheaper than others. Give them a try!

Capterra loader

Its just OK

Sep 09, 2018
3/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It was the software that all of the other things we use integrate with.

Cons: It is confusing. I feel like every time I log on things are different.