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Book4Time is the leading cloud-based spa, wellness and leisure activity management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands.
Provider
Book4Time
Located In
Canada
Foundation
2004
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Webinars, Live Online
Support
Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat
Spa Directors and higher level decision-makers for global, multi-location spa and wellness brands.
Content Source: Book4Time
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Book4Time Reviews
"Booking System Used at My Job"
Pros: I really enjoy the level of customization you can apply to the entire software. Booking clients is easy and moving them around is as easy as dragging the appointment and dropping it.
Cons: I don't like that they dont have an actual application for mobile phones.
Vendor Response
"Best Spa scheduling software"
Overall: We have been using it for almost 3 years and have loved it. We like the online booking system, online gift card sales, how easy it is to understand the system and most of all how reliable it is.
Pros: We like that it is cloud based, very reliable (it is always online,) easy to use, fast and very complete
Cons: it is expensive. Sometimes it is hard to move appointments and make group bookings
"Buyer Beware"
Overall: Poor experience. Always back-end development "glitches" - hurting our operations.
Pros: easy to pull reports, easy to collect guest data and input
Cons: Scheduling, deposits, POS, online booking, and online gift cards are not secure
"Spa Software"
Pros: The setup was great- the Book4Time team was really proactive about setting up conference call/ training times and made it so nice for our team. This software is super versatile- you can use for not only spa but also retail outlets as well. Super user friendly and assistance is always available if you run into a question!
Cons: I know this is small, but adding a credit card to the guest's profile should be easier- you have to work around this one by scheduling a fake appointment. The customer service team is amazing- always available- but not always consistently knowledgeable about the software amongst all team members. Typically, you will have a rep to help you, which my rep is absolutely amazing. Overall, I would defnintely recommend this software!
Vendor Response
"Book4time- The Best Spa Software "
Overall: We can resolve all inventory related issues with Book4time derived reports, Book4time Cash Register Summary is very helpful in cash & sales audit.Book4time provide option of deriving reports & analysis in excel as well as PDF format within few seconds. My overall experience with Book4time is very much satisfying.
Pros: You can derive all types of sales Analytical reports, Sales Audit & Finance Reports, even statutory auditors can derive detailed Audit Log Report, Detailed Transactions Reports. It's a user friendly software with option of storing customer data, loyalty programs records, option of loyalty points earning & redemption. You can also register alerts for the customer with their preferences in Book4time. At the same it's a complete billing machine with the option of inventory management, staff management & Product master list.
Cons: Sometimes you might face Breakdowns in Book4time if your internet connection is weak. We also faced issues with with few features which was successfully resolved by Book4time Support Team.
