--- title: "Book4Time Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Book4Time Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/120575/Book4Time/" page_type: "product" language: "en" --- # Book4Time Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Book4Time ## What is Book4Time? Book4Time is the leading cloud-based spa, wellness and leisure activity management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. ## What is Book4Time used for? [Spa](https://www.capterra.com/spa-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Salon](https://www.capterra.com/salon-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7500 Per Feature, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Book4Time?[Manage this product listing](https://www.g2.com/products/book4time/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Book4Time 4.1 (10) VS. [5.0 (346)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting Price $7500 Per Feature, Per Year Starting Price $130 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (10) Ease Of Use 4.9 (346) Value For Money 4.0 (10) Value For Money 4.8 (333) Customer Service 4.4 (10) Customer Service 5.0 (339) ## Book4Time alternatives [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) [4.4 (1,291)](https://www.capterra.com/p/131057/ZENOTI/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131057/ZENOTI/) [View all alternatives](https://www.capterra.com/p/120575/Book4Time/alternatives/) ## FAQs about Book4Time Overview ### Which roles and teams benefit most from Book4Time? Book4Time is most used by spa managers, directors, and operations leaders who oversee appointments, staff schedules, and service performance across locations. Frontline providers and assistant managers rely on it for daily booking workflows, while IT managers and owners use it to support system administration, reporting, and operational consistency. Answer based on 10 reviews Overview ### What company size and specific industries is Book4Time built for? Book4Time is designed for global, multi-location spa and wellness brands, especially for spa directors and higher-level decision-makers. It fits larger organizations in the spa and wellness industry that need software for managing operations across multiple locations rather than single-site businesses. Features and Usability ### What are the key features of Book4Time? Book4Time offers client portal access, online booking, appointment scheduling, and booking management for spa and salon operations. It also includes point of sale (POS), credit card processing, gift card management, loyalty program tools, employee scheduling, inventory management, multi-location support, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Book4Time integrate with? Book4Time integrates with over 30 third-party platforms across payments, hospitality, and business systems, including Adyen, CardConnect, Elavon, Fiserv, FreedomPay, NetSuite, Okta, and Infor CRM. It also connects with CSI Spectrum, Cegid Retail, Club Automation, Dayforce HCM, Demandforce, Exerp, Hotelogix, and Maestro PMS. Getting Started and Support ### What training and onboarding options does Book4Time offer? Book4Time provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided instruction, webinars allow group learning, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Book4Time offer? Book4Time offers Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so the support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 2,183 Appointment Reminder reviews Capterra reviewers say these are the features buyers focus on most when choosing salon software: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) Book4Time supports **Appointment Scheduling** and **Confirmations/Reminders**, which helps salons manage bookings efficiently and reduce missed appointments. However, it does not include **Calendar Management**. Instead, it offers other highly rated features such as **Online Booking** (**57%**), **Point of Sale (POS)** (**55%**), and **Client Database** (**52%**). These features help businesses accept appointments through digital channels, handle transactions, and keep customer records organized, allowing teams to deliver a more consistent client experience. Online Booking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Point of Sale (POS) 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Appointment Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Client Management 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage contact details and communication with clients For Salons and Spas 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Specific for use in spas and salons Inventory Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Book4Time 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (10) 4.0 Based on 10 reviews ## Pricing Value for money 4.0 (10) Basic $7,500 Per Feature,Per Year Value for money 4.0 (10) 4.0 Based on 10 reviews ## Integrations [ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[ Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[ innRoad](https://www.capterra.com/p/135307/innRoad/)[ rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/)[ SYSPRO](https://www.capterra.com/p/6963/SYSPRO-ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (10) 4.4 Based on 10 reviews ## User reviews Overall rating 4.1 Based on 10 reviews Filter by rating 5(4) 4(5) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent GP Giovanni P. IT Manager Hospitality ### "One of the best SPA tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 15, 2025 We use it in the hospitality environment. Book4Time is our main tool at the SPA, it is used for scheduling treatment appointments and SPA Retail. I do mostly admin, but also have some user knowledge. Pros It is a very powerful tool for scheduling and managing appointments. It also has multiple integrations available Cons The POS could be better; it is a little unfriendly, and it depends on a separate software for printing receipts (QZtray) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Flame D. Spa Operations Director Hospitality ### "Buyer Beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 21, 2023 Poor experience. Always back-end development "glitches" - hurting our operations. Pros easy to pull reports, easy to collect guest data and input Cons Scheduling, deposits, POS, online booking, and online gift cards are not secure Reasons for choosing Book4Time cheaper Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GF Gabriel F. Owner Health, Wellness and Fitness ### "Best Spa scheduling software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2021 We have been using it for almost 3 years and have loved it. We like the online booking system, online gift card sales, how easy it is to understand the system and most of all how reliable it is. Pros We like that it is cloud based, very reliable (it is always online,) easy to use, fast and very complete Cons it is expensive. Sometimes it is hard to move appointments and make group bookings Switched from [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) We wanted a cloud based system which could do online bookings among other things Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reasons for choosing Book4Time It is way more reliable and has more features Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MC Melva C. Spa Director Hospitality ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2020 Reports are great. Pros The recent changes are great "Online Intake Form" and mobile app. Cons THE challenges I encounter are with inventory, creating series, and packages. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Product use by Location Hyatt Regency Reasons for choosing Book4Time Was mandated Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 14, 2020 Thank you for taking the time to complete a review, Melva. We value your feedback! EP Eka P. Group Operations and Systems Coordinator Health, Wellness and Fitness ### "Standardization in a group " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2020 I love working with Book4Time as the team is really open to any suggestion and with their continues development and support, I am sure that Book4Time will be able to cater their client needs. Pros This system is very simple and easy to setup. Since it is on cloud, I am able to monitor the system and setup the same standard across the board. Cons In some locations may have some differences, unfortunately we are unable to make the adjustment such as service charge setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Allison W. Spa Manager Retail ### "Spa Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2020 Pros The setup was great- the Book4Time team was really proactive about setting up conference call/ training times and made it so nice for our team. This software is super versatile- you can use for not only spa but also retail outlets as well. Super user friendly and assistance is always available if you run into a question! Cons I know this is small, but adding a credit card to the guest's profile should be easier- you have to work around this one by scheduling a fake appointment. The customer service team is amazing- always available- but not always consistently knowledgeable about the software amongst all team members. Typically, you will have a rep to help you, which my rep is absolutely amazing. Overall, I would defnintely recommend this software! Switched from [SpaSoft](https://www.capterra.com/p/152719/SpaSoft/) SpaSoft was not very user friendly and was having software problems- glitching/ system going out randomly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2020 Thank you for taking the time to write a review, Allison. We're so happy to have leaders like yourself be power users of Book4Time. We'll provide your feedback to our product team and ensure we're taking these points into consideration as we flesh out our roadmap of enhancements and new features. AN Anonymous User Assistant Spa Manager Hospitality ### "Book4time- The Best Spa Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2020 We can resolve all inventory related issues with Book4time derived reports, Book4time Cash Register Summary is very helpful in cash & sales audit.Book4time provide option of deriving reports & analysis in excel as well as PDF format within few seconds. My overall experience with Book4time is very much satisfying. Pros You can derive all types of sales Analytical reports, Sales Audit & Finance Reports, even statutory auditors can derive detailed Audit Log Report, Detailed Transactions Reports. It's a user friendly software with option of storing customer data, loyalty programs records, option of loyalty points earning & redemption. You can also register alerts for the customer with their preferences in Book4time. At the same it's a complete billing machine with the option of inventory management, staff management & Product master list. Cons Sometimes you might face Breakdowns in Book4time if your internet connection is weak. We also faced issues with with few features which was successfully resolved by Book4time Support Team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Spa Manager Hospitality ### "Spa Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2020 Pros I like the customer service which is always responsive and helpful. I appreciate the consistent updates and improvements. Cons It can be difficult to navigate group bookings and contact with customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Peer M. IT Manager Hospitality ### "Book4Time Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2020 Pros Software is hosted on a Cloud solution. Cons Book4Time is not capable of maintaining a ledger to auto post membership revenue and manually redeem gift vouchers against those balance sheet items. Also there is no option to integrate any local booking solution with Book4Time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2020 Hi Peer, Thank you so much for taking the time to write a review. We appreciate the recommendation and will share this with our product team as we think about ways of improving our platform. Fermin A. Massage Therapist Hospital & Health Care ### "Booking System Used at My Job" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2018 Pros I really enjoy the level of customization you can apply to the entire software. Booking clients is easy and moving them around is as easy as dragging the appointment and dropping it. Cons I don't like that they dont have an actual application for mobile phones. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2018 Hi Fermin, Thanks for the review, it's always great to hear form our customers and users. Your words confirm that we are providing what our customers are looking for and more. We are constantly adding new features, the tablet app is now live, all up and running and the mobile phones app is on our list. Thanks again! We're happy to have satisfied customers like you. [View all Reviews](https://www.capterra.com/p/120575/Book4Time/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.