# Book4Time Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Book4Time the right Spa solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120575/Book4Time/reviews --- Book4Time 4.1 (10) [View alternatives](https://www.capterra.com/p/120575/Book4Time/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Book4Time Ease of use 4.0 Customer Service 4.4 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fermin A. Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "Booking System Used at My Job" December 14, 2018 5.0 Pros I really enjoy the level of customization you can apply to the entire software. Booking clients is easy and moving them around is as easy as dragging the appointment and dropping it. Cons I don't like that they dont have an actual application for mobile phones. Review Source Response from Book4Time December 17, 2018 Hi Fermin, Thanks for the review, it's always great to hear form our customers and users. Your words confirm that we are providing what our customers are looking for and more. We are constantly adding new features, the tablet app is now live, all up and running and the mobile phones app is on our list. Thanks again! We're happy to have satisfied customers like you. GF Gabriel F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best Spa scheduling software" September 28, 2021 5.0 We have been using it for almost 3 years and have loved it. We like the online booking system, online gift card sales, how easy it is to understand the system and most of all how reliable it is. Pros We like that it is cloud based, very reliable (it is always online,) easy to use, fast and very complete Cons it is expensive. Sometimes it is hard to move appointments and make group bookings Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Book4Time It is way more reliable and has more features Switched from [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) We wanted a cloud based system which could do online bookings among other things Review Source FD Flame D. Spa Operations Director Hospitality Used the software for: 2+ years ### "Buyer Beware" June 21, 2023 1.0 Poor experience. Always back-end development "glitches" - hurting our operations. Pros easy to pull reports, easy to collect guest data and input Cons Scheduling, deposits, POS, online booking, and online gift cards are not secure Reason for choosing Book4Time cheaper Review Source AW Allison W. Spa Manager Retail Used the software for: 2+ years ### "Spa Software" May 18, 2020 4.0 Pros The setup was great- the Book4Time team was really proactive about setting up conference call/ training times and made it so nice for our team. This software is super versatile- you can use for not only spa but also retail outlets as well. Super user friendly and assistance is always available if you run into a question! Cons I know this is small, but adding a credit card to the guest's profile should be easier- you have to work around this one by scheduling a fake appointment. The customer service team is amazing- always available- but not always consistently knowledgeable about the software amongst all team members. Typically, you will have a rep to help you, which my rep is absolutely amazing. Overall, I would defnintely recommend this software! Switched from [SpaSoft](https://www.capterra.com/p/152719/SpaSoft/) SpaSoft was not very user friendly and was having software problems- glitching/ system going out randomly. Review Source Response from Book4Time May 27, 2020 Thank you for taking the time to write a review, Allison. We're so happy to have leaders like yourself be power users of Book4Time. We'll provide your feedback to our product team and ensure we're taking these points into consideration as we flesh out our roadmap of enhancements and new features. GP Giovanni P. IT Manager Hospitality Used the software for: 2+ years ### "One of the best SPA tools" December 15, 2025 4.0 We use it in the hospitality environment. Book4Time is our main tool at the SPA, it is used for scheduling treatment appointments and SPA Retail. I do mostly admin, but also have some user knowledge. Pros It is a very powerful tool for scheduling and managing appointments. It also has multiple integrations available Cons The POS could be better; it is a little unfriendly, and it depends on a separate software for printing receipts (QZtray) Review Source VR Verified Reviewer Assistant Spa Manager Hospitality Used the software for: 2+ years ### "Book4time- The Best Spa Software " May 13, 2020 5.0 We can resolve all inventory related issues with Book4time derived reports, Book4time Cash Register Summary is very helpful in cash & sales audit.Book4time provide option of deriving reports & analysis in excel as well as PDF format within few seconds. My overall experience with Book4time is very much satisfying. Pros You can derive all types of sales Analytical reports, Sales Audit & Finance Reports, even statutory auditors can derive detailed Audit Log Report, Detailed Transactions Reports. It's a user friendly software with option of storing customer data, loyalty programs records, option of loyalty points earning & redemption. You can also register alerts for the customer with their preferences in Book4time. At the same it's a complete billing machine with the option of inventory management, staff management & Product master list. Cons Sometimes you might face Breakdowns in Book4time if your internet connection is weak. We also faced issues with with few features which was successfully resolved by Book4time Support Team. Review Source EP Eka P. Group Operations and Systems Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Standardization in a group " May 28, 2020 4.0 I love working with Book4Time as the team is really open to any suggestion and with their continues development and support, I am sure that Book4Time will be able to cater their client needs. Pros This system is very simple and easy to setup. Since it is on cloud, I am able to monitor the system and setup the same standard across the board. Cons In some locations may have some differences, unfortunately we are unable to make the adjustment such as service charge setup. Review Source VR Verified Reviewer Spa Manager Hospitality Used the software for: 2+ years ### "Spa Software" May 8, 2020 5.0 Pros I like the customer service which is always responsive and helpful. I appreciate the consistent updates and improvements. Cons It can be difficult to navigate group bookings and contact with customers. Review Source MC Melva C. Spa Director Hospitality Used the software for: 6-12 months ### "Feedback" August 7, 2020 4.0 Reports are great. Pros The recent changes are great "Online Intake Form" and mobile app. Cons THE challenges I encounter are with inventory, creating series, and packages. Reason for choosing Book4Time Was mandated Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Product use by Location Hyatt Regency Review Source Response from Book4Time August 14, 2020 Thank you for taking the time to complete a review, Melva. We value your feedback! PM Peer M. IT Manager Hospitality Used the software for: 1-2 years ### "Book4Time Review " May 8, 2020 4.0 Pros Software is hosted on a Cloud solution. Cons Book4Time is not capable of maintaining a ledger to auto post membership revenue and manually redeem gift vouchers against those balance sheet items. Also there is no option to integrate any local booking solution with Book4Time. Review Source Response from Book4Time May 27, 2020 Hi Peer, Thank you so much for taking the time to write a review. We appreciate the recommendation and will share this with our product team as we think about ways of improving our platform. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.