--- title: "FieldAware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldAware Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/120648/FieldAware/" page_type: "product" language: "en" --- # FieldAware Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldAware ## What is FieldAware? Our made-for-mobile, cloud-based service management software was designed from the ground up to provide IT field teams with secure, powerful service tools. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling asset management and more. ## What is FieldAware used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Construction Management](https://www.capterra.com/construction-management-software/)[Work Order](https://www.capterra.com/work-order-software/) Overall rating Based on 69 user reviews Reviews sentiment Positive 62% Neutral 6% Negative 32% Starting price $70 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FieldAware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gpsinsight.com&name=FieldAware) ## FAQs about FieldAware Overview ### Which roles and teams benefit most from FieldAware? FieldAware is most used by business owners, executives, and general managers who need visibility into field operations, scheduling, and service performance. Office managers, dispatchers, and administrative teams rely on it to coordinate technicians, customer communications, and paperwork, while account and quality leaders use it to track jobs, service delivery, and operational consistency. Answer based on 60 reviews Overview ### What company size and specific industries is FieldAware built for? FieldAware targets service-based businesses across small, mid-market, and larger organizations in commercial services, construction, mechanical and electrical work, government, oil and gas, fire protection, HVAC, and similar field service industries. Features and Usability ### What are the key features of FieldAware? FieldAware includes core field service management features like scheduling, dispatch management, work order management, and a mobile app with offline access. Differentiating capabilities include customizable fields and forms, real-time updates, GPS-based technician location tracking, and reporting and analytics for job status, timesheets, and operational performance. Answer based on 30 reviews Overview ### How well does FieldAware handle field service management? FieldAware handles core field service management well for many small and midsize service teams. It supports scheduling, dispatching, work orders, mobile access, and reporting in a way that helps office staff and technicians stay aligned, though some businesses find customization, integrations, and industry-specific workflows harder to fit. Answer based on 23 reviews Limitations ### Does FieldAware have reliability or bug problems? FieldAware shows mixed reliability, with some teams finding it stable while many report bugs, sync failures, and update-related disruptions. Field service companies often mention mobile app glitches, missing jobs, and data issues, though some small businesses say recent updates improved usability and support resolved problems reasonably quickly. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does FieldAware integrate with? FieldAware integrates with 5 third-party platforms for accounting and CRM: QuickBooks Enterprise, QuickBooks Online Advanced, Xero, NetSuite, and Salesforce Sales Cloud. The catalog also lists CBOS, giving FieldAware coverage across finance and customer management systems. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does FieldAware offer? FieldAware provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced viewing for feature and setup review. Answer based on 9 reviews Getting Started and Support ### What customer support options does FieldAware offer, and how do users rate the experience? FieldAware offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experience with support is mixed: some describe helpful staff, strong onboarding, and useful training, while others report inconsistent follow-through, slow responses, unresolved technical issues, and frustration after implementation or during product changes. Answer based on 23 reviews Features and Usability ### How good is the FieldAware mobile app? FieldAware offers a mobile app that many technicians find easy to learn for job details, updates, and field documentation. It works well for some service teams, including offline use in certain cases, but others report syncing issues, browser limitations, missing assignments, device restrictions, and occasional crashes. Answer based on 18 reviews ## Features AI summary Based on 752 IT Service reviews According to Capterra reviewers, these are the IT Service features buyers prioritize most when evaluating a solution: - **Help Desk Management** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) FieldAware includes other capabilities that reviewers also rate highly, such as **Ticket Management** (**55%**) and **Alerts/Notifications** (**47%**). Together, these features help teams organize service requests, stay informed about important updates, and respond more quickly to issues in the field, allowing businesses to improve service coordination and day-to-day support operations. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Scheduling 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Maintenance Scheduling 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Reporting & Statistics 2.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Service History 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Document Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location FieldAware 100 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Commercial Properties: Designed to serve commercial properties - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Estimating: Estimate expected cost based on various factors before a project begins - Forms Management: Store, manage and track all forms in a centralized location - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Proposal Generation: Create proposals based on costs of labor and materials - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Timesheet Management: Track the amount of time spent on a job or task - Waste Management: Track and report on waste management and disposal processes. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.3 (50) 3.3 Based on 50 reviews ## Pricing Value for money 3.1 (38) Basic $70.00 Per User,Per Month Value for money 3.1 (38) 3.1 Based on 38 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ CBOS](https://www.capterra.com/p/140981/CentralBOS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (63) 3.4 Based on 63 reviews ## User reviews Overall rating 3.4 Based on 69 reviews Filter by rating 5(28) 4(14) 3(4) 2(5) 1(18) Mentioned topic Sorted by most recent MD Marilyn D. Agent Accounting ### "Amazing Field Aware Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2026 Although there can be a learning curve when configuring more advanced features, the platform is reliable, intuitive, and well-suited for businesses that manage field service teams. Overall, FieldAware is a solid solution that helps improve productivity, communication, and customer satisfaction. Pros FieldAware has made managing field service operations much more efficient. The platform simplifies scheduling, dispatching, and work order management, allowing our team to stay organized and respond quickly to customer needs. The mobile app is especially useful, giving technicians access to job details, navigation, customer information, and the ability to update work orders from the field. Cons The reporting and analytics tools provide valuable insights into team performance and operational efficiency, while the automation features help reduce manual tasks and improve workflow. Integrations with other business systems also make it easier to keep data synchronized across the organization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant manager online Accounting ### "HeymynameisHEAL " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2026 Yes thank you for your time and consideration and look forward to hearing from you soon as possible your help Pros Value for Money Ease of Use Learning Curve Project Management and Collaboration Caregiver Management Billing and Scheduling Employee Payroll Cons Not anything in particular the same as for on my payday not sure what if I could look at load of my new email Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 We're happy to you that you and your team are enjoying FieldAware! Thanks so much for the review! Mailen G. Armandorl floring instalation Construction ### "Efficient Tool for Field Operations but Limited for Complex Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2026 Overall, my experience with FieldAware has been positive. It is a reliable tool for managing field service operations, especially for small to medium businesses. While it is not perfect and lacks some advanced features, it is efficient, easy to use, and helpful for organizing daily operations. Payroll is not a core strength of the platform and often requires integration with external systems for full payroll management. Pros I liked the scheduling and dispatch system the most. It makes it easy to assign jobs, track progress, and keep communication organized between office staff and field workers. It helps reduce confusion and improves daily workflow. FieldAware offers good value for companies that need basic field service management. It covers essential functions, but some advanced features may require additional customization or integrations, which can increase overall cost. The platform is fairly easy to use. The interface is clean and straightforward, allowing users to quickly manage tasks and schedules without much difficulty. It provides useful tools for assigning tasks, tracking work orders, and improving communication between office staff and field workers. Collaboration is effective for small to mid-sized teams. Cons The platform can feel limited in advanced features like payroll and detailed reporting. Also, some customization options are restricted, which may not suit larger or more complex organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cory R. lpn Hospital & Health Care ### "Fieldaware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 26, 2025 Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality. Pros Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs. Cons Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 5, 2026 Thank you so much for sharing with us, Cory! Please feel free to email me at the attached address if you'd like me to connect you with our support team about your data and syncing inconsistencies. SP Shawn P. Road Service Manager Transportation/Trucking/Railroad ### "Keystone Trailer Services " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 very good, use it in handling 500 to 600 service requests per month. Pros cloud based so it can be accessible from any location with a simple sign on Cons it is no able to track technician's time per task, only tracks for the whole job Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) needed more automation to handle a higher volume or service requests Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thanks so much for the excellent review, Shawn! We're happy to hear FieldAware has made some positive improvements in handling service requests for your business! JA Jade Anthony R. Admin Clerk Design ### "FieldAware your friendly companion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 Pros There are many features on this software and it is very easy to access. Cons So far so good, there is nothing that I least like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 22, 2025 Thanks for taking the time to leave us a review, Jade! We're thrilled that you're loving FieldAware! Manuel E. Tecnic Hospital & Health Care ### "Bastante buena" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 14, 2022 Después de revisar varios otros software de gestión de campo, elegi Field Aware por su facilidad de uso, su herramienta de programación capacidad de proporcionar documentación al equipo en el campo  Pros Su proceso de gestion es buena muy intuitiva a la hora de trabajar con el Cons Quizas su peso como software algo pesado Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Gwen H. Acct Mngr Consumer Services ### "Horrible Software " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 16, 2021 FA sales pitch is great, after you purchase, its terrible. They do NO customization whatsoever. You change to fit their software. Period. Pros This software is good for Dispatch. That's it. Who pays this kind of money for dispatch only software? Cons Everything else but dispatch. It is terrible syncing to QB. The DOMO reports are inaccurate. You cannot get in touch with anyone for an issue. If you do reach someone, it goes dead in the water. No solutions. Every update messes something else up and the sync gets messed up every time as well. Reasons for choosing FieldAware Sales pitch gave all the right answers. However, delivery of the promises did not happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Godwin Appiah K. mechanical engineer Automotive ### "Best software for waste managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 18, 2021 It is goos and easy to use software. it help to organise operation Pros The software is very easy to use both in the office and the field. The training time queit very low. It helps to reduce paper, It is a good Scheduling program that help to expedite tech on-site field visits and increase accountability on job sites. Cons You have option to control reports and filters. Your ability to customize is extremely limited. Mobile web software is not always workable in all browsers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM carolyn M. Estimator Automotive ### "Not bad for sceduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 12, 2020 Pros Fieldaware is very easy to use. However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software. Cons It would not communicate with QuickBooks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/120648/FieldAware/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.