FieldAware

FieldAware

3.5 / 5 36 reviews

Who Uses This Software?

FieldAware is perfectly suited for field service businesses of all sizes and industries. Any company that has field workers servicing customers remotely can benefit from our solution.


Average Ratings

36 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $70.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FieldAware
  • www.fieldaware.com
  • Founded 2009
  • United States

About FieldAware

Our made-for-mobile, cloud-based software was designed from the ground up to provide ease-of-use with total flexibility. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling asset management and more.


FieldAware Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

FieldAware Reviews Recently Reviewed!

until recent we've had no support

Aug 15, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: unfortunately it doesn't help us do what we would like to do with the report side

Pros: Concept is good ease of access, app appears user friendly for the technicians. requires big changes

Cons: ¿ Reports are not very readable ¿ Appear too condensed ¿ Hard to decipher headings from reports. ¿ The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don¿t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I¿m chasing is an area that doesn¿t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don¿t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don¿t look professional with different fonts now.

Need to have access to delete customer and other things.

Jul 18, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once set up it is easy to use. Easy to enter my jobs I need to. Easy finding the jobs after I enter them.

Cons: We need to be able to delete customers and delete other functions. Either that or have an archive section for them.

Technician feedback immediately in your hands

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Field Aware allows for our technicians to quickly relay their feedback to the home office. With the ability to quickly read and reply to their comments the overall efficiency of our service office is greatly improved

Cons: At times it can be unreliable. It also requires a high level of user intelligence. With proper training though these hurdles can be overcome

Overall: Faster feedback in the digital age

This software has allowed our company to automate all of our process with ease

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use

Cons: The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad

Bringing it all together!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent organization of jobs, scheduling, invoicing, reporting. We don't need to look anywhere else for all the information and services we require to run our business with efficiency and productivity. Easy to use, great tech support and always improving with updates and new features. This software has closed all the gaps and brought techs in the field and office staff together on the same page. I highly recommend FieldAware.

customer service and customization!

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customizable. Stable. Great customer service.

Cons: I'd like more options to control reports and filters.

Overall: At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately.

FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company.

Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts.

Recommended!

LISTEN TO THESE REVIEWS!

Feb 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.

Recommendations to other buyers: DO NOT PURCHASE. Could not advise against it strong enough. There are many better programs for less money.

Anna from Dog Pros

Jan 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.

Pros: Nothing.

Cons: Terrible customer service. Once you sign the contract, they don't care about you anymore.

Recommendations to other buyers: Do not use this product if you own a small business. They do not care about you.

promises promises - undelivered

Jan 09, 2017
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.

Cons: They were unable to execute a working product to meet the agreements we had

Recommendations to other buyers: Move on.

Innovative and easy-to-use mobile

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our technicians love this product and it saves the office time.

Pros: Native app that works without internet or cellular connections

Field tech perspective. Limited functionality very quirky.

Oct 03, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: It can be deleted.

Cons: It is nothing like presented.

Overall: When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction.

Recommendations to other buyers: Encourage all medium/large scale service organizations to consider all options and make sure you are getting what you want out of the program.

Has this company closed down? No answer from Tech Support, Sales or Accounts....

Sep 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: .

Cons: .

Overall: This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

Recommendations to other buyers: .

Meh...I have moved on to another vendor

Jul 14, 2016
3/5
Overall
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
3.5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

Cons: If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.

Recommendations to other buyers: Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim

Very Basic and not for me.

Jul 05, 2016
4/5
Overall
5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Cons: Reporting is very limited, Customer service is quite bad.

Recommendations to other buyers: Look at other software before purchasing this one.

What has happened????? It all started so well, now everything has stopped?

Jul 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple starter system; great for those who have not used I.T. systems before on a daily basis. The mobile app is a doddle for the engineers.

Cons: No ability to manage stock quantities; hence the 3Plenish integration.

Overall: When we first implemented the system all was well. We had a couple of issues but their support team were great. After 3 months we integrated the system with 3Plenish (at the recommendation of FieldAware) to manage the inventory quantities and locations..... BIG MISTAKE. Since then the support from FieldAware has virtually disappeared and 3Plenish have been close to useless.

Recommendations to other buyers: Do your homework and shop around. Get live demos from at least 3 or 4 different companies (whether you chose FieldAware or not) because there are a lot of companies out there offering similar systems and I'm sure that there are better options.

Used to be amazing ... now there are more problems every release

Jun 08, 2016
2/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: They are an all in one solution for small to medium service industry businesses.

Cons: Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.

Recommendations to other buyers: Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.

Cannot Reccomend

Apr 13, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This is clunky, poorly though out software. Up until very recently, when scheduling work orders for multiple techs, only the tech assigned as "Job Lead" could see that the job was assigned to them on their mobile device. This means that the other technicians assigned to work on the same job cannot see that they have been assigned this work and, as a result, need to call into dispatch to see where they are supposed to work that day. Isn't the point of having this software to eliminate paper work orders and phone calls?

Field Aware does not offer a lot of the features it's competitors are offering. Additionally, it is far more expensive then the competition.

The good news is that FA realized that it was absolutely ridiculous for technicians not see a job they were assigned to and came up with an update that, again, was poorly thought out and hastily put together. The bad news is that the update is HORRIBLY buggy and has actually rendered the program useless. Work orders that are assigned to our field technicians by our central dispatcher appear... some of the time? We are experiencing an issue where (for example) if 4 jobs are dispatched to a tech, only 2 are received by his device and the other 2 simply will not populate. This has resulted in fragmenting our operations and requiring LOT more time placing phone calls to individual techs telling them what jobs to work on. Field Aware was weak to begin with but is not unreliable and useless.

DO NOT USE THIS SOFTWARE. We are currently looking for a replacement.

I would NOT recommend this product or give it ANY stars!

Nov 13, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises.

We installed/Implemented FieldAware found all kinds of issues and limitations

Sep 22, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: You have to delete and reinstall the app on tablet or phone all the time.
There is no way to inactive or delete items...forever stuck in the item master.
From the time we reviewed the software, signed the contract, through half way implementing our Sales Reps quit, the implementation employee assigned to us was moved and we are left with resources that are already over loaded.
Jobs that need to have pictures attached takes forever especially if you are trying to upload more than two.
FieldAware does not integrate with QB...they use a tool called Swagman to map data and create *.csv files that you have to then open and import in QuickBooks (slow and old technology!).
You can't change the description of items and if you use Misc Item as place holders then you have to update both cost and price in different areas in the App. If you have more than one Misc Item then you can't distinguish between the item because you can't update descriptions! The solution is to either put the Misc Item in the notes area or allow employees to setup new items, which can't be inactivated or deleted.

We are happy with the product overall but:

Apr 06, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: 1)UNDER JOB SCHEDULING, we are unable to direct or assign additional techs to a job without typing information twice. Info shows up on lead tech but not on additional people asigned to the same job. This is a major problem for us. Takes time to add additional info and addresses.
2) How we enter the date is ok but input for time takes extra effort. Much happier with the old way.

Fieldaware is easy to use

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.

Cons: Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.

Recommendations to other buyers: I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.

One of the game changers in my business

Nov 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.

Cons: Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.

Recommendations to other buyers: Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.

It works well

Oct 10, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.

Cons: I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.

Recommendations to other buyers: I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.

FieldAware is amazing!

Sep 10, 2014
5/5
Overall

Comments: This program has allowed our company to grow. We started out with two employees, 2 years later, we're now eight. The many features of this software allow us to stay on top of all our growing customer lists and increasing work orders in an organized way. It's easy to learn with many advanced features that will help us as we continue to grow. The best thing about FieldAware though is how it continually evolves, in many ways based on our suggestions! The technical help is immediate and effective.

Pros: Simple to learn, always improving.

Cons: No default tax setting, and difficult to carry out some requests with the ipad version.

FieldAware Product, Services, and Applications

Sep 03, 2014
5/5
Overall

Comments: We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing, job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!

Pros: Excellent Technical Support Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-) Program Dept. Outstanding- will help create the system specific to our business Continuous Upgrading the system

Cons: If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>

Product was completely misleading

Jul 10, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Nothing.

Cons: The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.

Recommendations to other buyers: Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.

Great Product

Oct 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Field Aware for 8 months and are very pleased with the software. It is very user friendly and perfect for the field service environment. Constant upgrades/updates are a major plus.

Benchmark A/C, Dispatcher.

Oct 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system works great, and your company is very fast to respond to any request.

Definitely an improvement over previous processes

Oct 14, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that FieldAware strives to accommodate our requests for modifications and customizations. The app has been relatively easy to use for our drivers. The one con is that the customer names are very slow to load, to the point where we often have to wait 30-45 seconds for the drop down list to appear. This is frustrating when trying to enter orders as fast as they come into our office.

The most complete service management system ever

Oct 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with FieldAware has been excellent. My only worry with a cloud based system would be the saturation and sudden down times of their servers, but for as long as I have been using FieldAware I have not experienced not even 1 minute of downtime.
I would certainly recommend this system to other companies.

Fieldaware

Aug 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Don't know how we lived without this program before? really
Online based accessible from anywhere
Great tool for us to dispatch work to our crews
Great for customer database
Invoicing at a touch of a button
Easy reporting

Some of the cons:
- would like to have our crews see the length of the job so they know how much time they have
- would like to have a space where customer communication can be stored ie. contracts

Vendor Response

by FieldAware on August 29, 2013

At this time you can add links to contracts that are stored in a Web-based or internal system. However, in the future, you will will be able to attach documents to the customer record directly. As we get closer to releasing the new functionality, we will make sure you are aware.

You will not go wrong by getting this product!!!

Aug 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can not give you any cons about this company or product. I have used Field Aware for a year and it has been a great experience. The support staff is amazing... They are willing to help you and your business any way possible to make this product work for your company. The mobility of the product is the very best. I have tried other similar products and nothing comes close. Field Aware is constantly updating there product and providing new solutions that will only help your business grow and make it easier to manage.

Customer Review

Aug 27, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product, very helpful for our team.

Fieldaware ROCKS!!

Mar 07, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: FieldAware ROCKS! Since day one signing my contract I have been nothing but impressed with this company's SAAS and their employees. The software has streamlined our business and made us much more efficient. We are even thinking about expanding into other territories -- something we couldn¿¿¿t have imagined before. The people behind the scenes are knowledgeable, responsive and simply a pleasure to work with. I cannot say enough about this group. If you have a business that needs to be mobile and professional, then this is the service for you!

Cons: Even the cons arent really cons, simply opportunities for the support team to do what they do...and they are very good at what they do!

Overall: Overall I am proud to recommend Fieldaware to any company needing this typre of service. If mobility, accountability, efficiency and professionalism are important to you, then this group can provide it for just a small monthly fee. 5 star service with a young company that gets better with each release. I'm looking forward to seeing what else these guys can do, im sure i will be impressed.

We highly Recommend Fieldaware

Dec 13, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use for both office staff and field engineers.
It has a flexible workorder.
Available anywhere/anytime via browser or smartphones.
Reasonably priced with no upfront costs.

Cons: No blackberry version.

Overall: We're a specialist refrigeration and a/c contractor with 7 engineers in the field doing preventative maintenance and ad hoc service calls.We wanted a field service automation system that was proven in the field, had mobile apps that would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without custom development.
Fieldaware ticked all the boxes.We used their free trial and tried the system for 2 weeks before we decided to proceed .
Fieldaware helped us to load all of our data into the system, and with online training we were up and fully functioning within a week.The system has been everything we hoped it would be.
One of our engineers was on a Blackberry, but he got a droid phone and is loving it.
FieldAware helps us make informed decisions about our service business--based on our service business!
I would have no hesitation in recommending FieldAware to another service company.

Nov 08, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require. FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.