# FieldAware Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FieldAware Software - reviews, pricing plans, popular comparisons to other IT Service products and more. Source: https://www.capterra.com/p/120648/FieldAware --- # FieldAware Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldAware ## What is FieldAware? Our made-for-mobile, cloud-based service management software was designed from the ground up to provide IT field teams with secure, powerful service tools. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling asset management and more. ## What is FieldAware used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Construction Management](https://www.capterra.com/construction-management-software/) Overall rating Based on 68 user reviews Reviews sentiment Positive 62% Neutral 6% Negative 32% Starting price $70 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FieldAware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gpsinsight.com&name=FieldAware) ## FAQs about FieldAware Overview ### Which roles and teams benefit most from FieldAware? FieldAware is most used by business owners, executives, office managers, and service operations teams that oversee field work from scheduling through invoicing. Dispatchers and customer service staff use it to assign jobs and track technicians, while administrators and quality or IT managers rely on it for records, visibility, and process control. Answer based on 59 reviews Overview ### What company size and specific industries is FieldAware built for? FieldAware is designed for service-based companies across a range of industries, including commercial, construction, mechanical and electrical, government, oil and gas, fire protection, and HVAC. It is suited to organizations that manage field operations in these sectors, from smaller providers to larger service businesses. Features and Usability ### What are the key features of FieldAware? FieldAware includes core field service management features such as scheduling and dispatch management, work order tracking, customer history, and billing and invoicing. Reviewers also highlight the mobile app with offline access, document access in the field, and customization through custom fields and work order forms as key differentiators. Answer based on 30 reviews Overview ### How well does FieldAware work for field service management? FieldAware handles core field service management well for many service teams, especially scheduling, dispatch, work orders, and technician communication. Small to midsize businesses often find it easy to learn and useful for reducing paperwork, but some companies need more customization, stronger integrations, or industry-specific workflows than the platform readily provides. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does FieldAware integrate with? FieldAware integrates with QuickBooks Enterprise, QuickBooks Online Advanced, Xero, NetSuite, Salesforce Sales Cloud, and CBOS for accounting, ERP, and CRM connections. These integrations cover core business systems used to sync financial data, customer records, and operational workflows across platforms. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does FieldAware offer? FieldAware provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover grouped instruction, documentation offers written reference material, and videos provide self-paced learning resources. Answer based on 9 reviews Getting Started and Support ### What customer support options does FieldAware offer, and how do users rate the experience? FieldAware offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User experience with support is mixed: some describe staff as helpful during setup, training, and troubleshooting, while others report slow responses, inconsistent guidance, unresolved technical issues, and declining help after implementation. Answer based on 22 reviews Features and Usability ### How good is the FieldAware mobile app? FieldAware offers a mobile app that many technicians find easy to use for jobs, schedules, and field updates. Service teams value offline access and simple navigation, but others report syncing issues, browser limitations, missing admin functions, device restrictions, and occasional glitches that can interrupt dispatch visibility and daily work. Answer based on 18 reviews Bugs and issues ### Does FieldAware have a lot of bugs or reliability issues? FieldAware shows mixed reliability, with some teams reporting stable daily use while many others describe recurring sync errors, crashes, and update-related problems. Field service businesses often mention mobile glitches, disappearing jobs, and support delays, though some small teams say issues get resolved and recent updates improve usability. Answer based on 30 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Reporting & Statistics 2.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Document Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Maintenance Scheduling 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Mobile Access 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Project Tracking 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish FieldAware 100 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Designed to serve commercial properties Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Manage sending personnel and resources to a site as needed Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Estimate expected cost based on various factors before a project begins Store, manage and track all forms in a centralized location Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Managing inventories and tracking changes to hardware and software configurations Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the amount of pesticide inventory used on jobs Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create proposals based on costs of labor and materials Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Analyze and gain insights into data in real-time Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Measure and track time including hours worked and paid time off (PTO) Track time worked per client Track the amount of time spent on a job or task Track and report on waste management and disposal processes. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.2 (49) 3.2 Based on 49 reviews ## Pricing Value for money 3.1 (37) Basic $70.00 Per User,Per Month Value for money 3.1 (37) 3.1 Based on 37 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ CBOS](https://www.capterra.com/p/140981/CentralBOS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (62) 3.4 Based on 62 reviews ## User reviews Overall rating 3.4 Based on 68 reviews Filter by rating 5(27) 4(14) 3(4) 2(5) 1(18) Mentioned topic Sorted by most recent AU Anonymous User Assistant manager online Accounting ### "HeymynameisHEAL " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2026 Yes thank you for your time and consideration and look forward to hearing from you soon as possible your help Pros Value for Money Ease of Use Learning Curve Project Management and Collaboration Caregiver Management Billing and Scheduling Employee Payroll Cons Not anything in particular the same as for on my payday not sure what if I could look at load of my new email Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 We're happy to you that you and your team are enjoying FieldAware! Thanks so much for the review! Mailen G. Armandorl floring instalation Construction ### "Efficient Tool for Field Operations but Limited for Complex Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2026 Overall, my experience with FieldAware has been positive. It is a reliable tool for managing field service operations, especially for small to medium businesses. While it is not perfect and lacks some advanced features, it is efficient, easy to use, and helpful for organizing daily operations. Payroll is not a core strength of the platform and often requires integration with external systems for full payroll management. Pros I liked the scheduling and dispatch system the most. It makes it easy to assign jobs, track progress, and keep communication organized between office staff and field workers. It helps reduce confusion and improves daily workflow. FieldAware offers good value for companies that need basic field service management. It covers essential functions, but some advanced features may require additional customization or integrations, which can increase overall cost. The platform is fairly easy to use. The interface is clean and straightforward, allowing users to quickly manage tasks and schedules without much difficulty. It provides useful tools for assigning tasks, tracking work orders, and improving communication between office staff and field workers. Collaboration is effective for small to mid-sized teams. Cons The platform can feel limited in advanced features like payroll and detailed reporting. Also, some customization options are restricted, which may not suit larger or more complex organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cory R. lpn Hospital & Health Care ### "Fieldaware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 26, 2025 Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality. Pros Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs. Cons Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 5, 2026 Thank you so much for sharing with us, Cory! Please feel free to email me at the attached address if you'd like me to connect you with our support team about your data and syncing inconsistencies. SP Shawn P. Road Service Manager Transportation/Trucking/Railroad ### "Keystone Trailer Services " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 very good, use it in handling 500 to 600 service requests per month. Pros cloud based so it can be accessible from any location with a simple sign on Cons it is no able to track technician's time per task, only tracks for the whole job Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) needed more automation to handle a higher volume or service requests Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thanks so much for the excellent review, Shawn! We're happy to hear FieldAware has made some positive improvements in handling service requests for your business! JA Jade Anthony R. Admin Clerk Design ### "FieldAware your friendly companion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 Pros There are many features on this software and it is very easy to access. Cons So far so good, there is nothing that I least like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 22, 2025 Thanks for taking the time to leave us a review, Jade! We're thrilled that you're loving FieldAware! Manuel E. Tecnic Hospital & Health Care ### "Bastante buena" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 14, 2022 Después de revisar varios otros software de gestión de campo, elegi Field Aware por su facilidad de uso, su herramienta de programación capacidad de proporcionar documentación al equipo en el campo  Pros Su proceso de gestion es buena muy intuitiva a la hora de trabajar con el Cons Quizas su peso como software algo pesado Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Gwen H. Acct Mngr Consumer Services ### "Horrible Software " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 16, 2021 FA sales pitch is great, after you purchase, its terrible. They do NO customization whatsoever. You change to fit their software. Period. Pros This software is good for Dispatch. That's it. Who pays this kind of money for dispatch only software? Cons Everything else but dispatch. It is terrible syncing to QB. The DOMO reports are inaccurate. You cannot get in touch with anyone for an issue. If you do reach someone, it goes dead in the water. No solutions. Every update messes something else up and the sync gets messed up every time as well. Reasons for choosing FieldAware Sales pitch gave all the right answers. However, delivery of the promises did not happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Godwin Appiah K. mechanical engineer Automotive ### "Best software for waste managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 18, 2021 It is goos and easy to use software. it help to organise operation Pros The software is very easy to use both in the office and the field. The training time queit very low. It helps to reduce paper, It is a good Scheduling program that help to expedite tech on-site field visits and increase accountability on job sites. Cons You have option to control reports and filters. Your ability to customize is extremely limited. Mobile web software is not always workable in all browsers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM carolyn m. Estimator Automotive ### "Not bad for sceduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 12, 2020 Pros Fieldaware is very easy to use. However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software. Cons It would not communicate with QuickBooks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Traver F. Marketing Specialist Construction ### "A solid field service customer management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 27, 2020 Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office. Pros It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where. Cons FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use. Reasons for choosing FieldAware Service Titan is too expensive, so we've decided to stay with FieldAware for the time being. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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