--- title: "FieldAware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldAware Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/120648/FieldAware/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # FieldAware Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldAware ## What is FieldAware? Our made-for-mobile, cloud-based service management software was designed from the ground up to provide IT field teams with secure, powerful service tools. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling asset management and more. ## What is FieldAware used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Construction Management](https://www.capterra.com/construction-management-software/)[Work Order](https://www.capterra.com/work-order-software/) Overall rating Based on 74 user reviews Reviews sentiment Positive 64% Neutral 7% Negative 30% Starting price $70 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FieldAware?[Manage this product listing](https://www.g2.com/products/fieldaware-by-gps-insight/claim_requests/new?auto=true) ## FAQs about FieldAware Overview ### What problems does FieldAware solve? FieldAware solves disconnected scheduling, dispatch, work-order, and billing workflows by giving office staff and field technicians shared job details, mobile updates, and completed service records. Service contractors, dispatchers, crew leaders, and accounting teams benefit from faster technician coordination, reduced paperwork, accurate invoicing, and performance reporting. Answer based on 23 reviews Overview ### Which roles and teams benefit most from FieldAware? FieldAware is most used by business owners, executives, and general managers who oversee field service operations, scheduling, and financial performance. Office managers and service administrators coordinate customer records, work orders, and technician appointments, while operations, planning, and project managers track job progress, dispatch resources, and maintain service delivery schedules. Answer based on 65 reviews Overview ### What company size and industries is FieldAware built for? FieldAware is built for small service-based businesses, which represent 87% of reviewers, with construction leading at 26%. It supports commercial, mechanical and electrical, government, oil and gas, fire protection, and HVAC operations. Consumer services accounts for 17% of reviewers, while accounting represents 11%; midsize and enterprise users comprise 8% and 5%. Answer based on 74 reviews Features and Usability ### What are the key features of FieldAware? FieldAware includes core field service management features for job scheduling, dispatch management, work order management, and a mobile app that gives technicians access to job details and customer information. Differentiating capabilities include offline access, GPS location tracking, customizable forms and fields, reporting, and billing and invoicing. Answer based on 30 reviews Limitations ### Does FieldAware have reliability or mobile app issues? FieldAware delivers useful scheduling and mobile workflow tools, but reliability concerns can disrupt daily operations. Some field teams report stable performance and improved updates, while others cite sync failures, app crashes, data loss, and regressions after releases. Companies should test mobile workflows and support responsiveness before deployment. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does FieldAware integrate with? FieldAware integrates with 5 third-party tools, including CBOS, NetSuite, QuickBooks Online Advanced, Salesforce Sales Cloud, and Xero. These integrations cover ERP, accounting, and CRM connections, giving FieldAware links to core business systems used for customer records, finance, and back-office operations. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does FieldAware offer? FieldAware provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live sessions support guided instruction, webinars cover shared training topics, documentation offers written reference material, and videos provide on-demand learning content. Answer based on 9 reviews Getting Started and Support ### What customer support options does FieldAware offer, and how do users rate the experience? FieldAware offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report mixed support experiences: some describe helpful, knowledgeable staff and effective onboarding, while others cite delayed or absent responses, inconsistent guidance, and unresolved issues after updates or integrations. Several reviewers found troubleshooting requirements burdensome. Answer based on 23 reviews Features and Usability ### How well does FieldAware handle field service management? FieldAware manages core field service work well through scheduling, dispatch, work orders, and mobile technician access. Small and mid-sized service teams value clearer office-to-field communication, job updates, and reduced paperwork. Some businesses need extra configuration or integrations for advanced reporting, payroll, team dispatch visibility, and specialized workflows. Answer based on 23 reviews ## Features AI summary Based on 768 IT Service reviews According to Capterra reviewers, these are the IT Service features buyers prioritize most when evaluating a solution: - **Help Desk Management** (**54%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) FieldAware includes other capabilities that reviewers also consider important, such as **Ticket Management** (**56%**) and **Alerts/Notifications** (**47%**). Together, these features help businesses track service issues more efficiently, stay informed about important updates, and respond faster to customer needs, allowing teams to manage daily support work with better visibility and control. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting & Statistics 3.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Scheduling 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Maintenance Scheduling 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Activity Dashboard 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports FieldAware 89 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Commercial Properties: Designed to serve commercial properties - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Estimating: Estimate expected cost based on various factors before a project begins - Forms Management: Store, manage and track all forms in a centralized location - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Timesheet Management: Track the amount of time spent on a job or task - Waste Management: Track and report on waste management and disposal processes. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.4 (55) 3.4 Based on 55 reviews ## Pricing Value for money 3.2 (43) Basic $70.00 Per User,Per Month Value for money 3.2 (43) 3.2 Based on 43 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ CBOS](https://www.capterra.com/p/140981/CentralBOS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (68) 3.4 Based on 68 reviews ## User reviews Overall rating 3.5 Based on 74 reviews Filter by rating Counts reflect reviews available in this feed. 5(31) 4(15) 3(5) 2(5) 1(18) Mentioned topic Recent reviews first, then most helpful DI director director Used the software for: Less than 1 year ### "\*\*User-Friendly and Effective Field Service Management\*\*" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 My overall experience with FieldAware has been positive. It provides a convenient way to manage field service operations, including scheduling, work orders, customer information, and communication. The platform is useful and fairly easy to navigate, although some features could be more intuitive and streamlined. Pros I liked FieldAware’s user-friendly interface and its ability to simplify field service management. It makes it easy to schedule jobs, track work orders, manage customer information, and keep field teams organized Cons Some features can take time to learn, and the system can occasionally feel slow or require extra steps for certain tasks. More customization and a smoother user experience would make it even better. AC Accountant Accountant Used the software for: Less than 1 year ### "User-Friendly Tool for Efficient Field Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2026 Overall, my experience with FieldAware was positive. It was a useful and convenient platform for managing field operations, scheduling, work orders, and job information. The system helped keep tasks organized and improved efficiency, although some features took time to learn and occasional technical issues could be frustrating. Pros What I liked most about FieldAware was its user-friendly interface and how easily it helped organize field operations, work orders, scheduling, and job information in one place. It made managing tasks and staying organized more efficient. Cons What I liked least about FieldAware was that some features could take time to learn, and occasional navigation or technical issues could make certain tasks less convenient. DI DIRECTOR DIRECTOR Used the software for: Less than 1 year ### "Simple and Useful Tool for Managing Field Service Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2026 Overall, my experience with FieldAware has been positive. It makes it easier to organise field service jobs, manage schedules, keep customer information in one place, and stay updated on work in progress. It is useful for keeping teams organised, although some features take a little time to learn and get used to. Overall, it has helped make day-to-day field service management more efficient. Pros What I liked most about FieldAware is how easy it makes it to manage field service work. It helps keep jobs, schedules, customer information, and technician updates organised in one place. The mobile access is also useful for keeping track of work while out in the field. Cons The main thing I liked least about FieldAware is that some features can take a little time to learn and set up. The interface can feel busy at first, and occasional adjustments or extra steps are needed when managing more detailed jobs or workflows. Adam M. Senior technical writer Used the software for: Less than 1 year ### "Productivity gains after investment " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 10, 2026 Reduce our administrative efforts by replacing paper based processes and repeated communication between technicians and office staff. This saves time and allows more jobs to be managed with the same resources. It’s enabled us to improve scheduling operating visibility dispatches can see your progress and technician availability more clearly helping the business respond fast and make better use of field resources and it’s also supported faster job completion and billing by capturing information digitally at the point of service however the initial configuration don’t set up an employee training require investment before the full benefits of realised Pros The mobile functionality is one of the strongest features. Technicians can access work orders, information, schedules, forms and supporting documents out in the field. It reduces our reliance on office paperwork too. Cons Some of the more advanced configuration and reporting options take time to understand the interface is generally intuitive but certain administrative tasks could be streamlined and provide clearer guidance. Performance can also depend on connectivity and how well the system has been configured. More flexible reporting and simple customisation would make it easier if organisations to adapt the platform to the specific processes Belafqih M. Advertising manager Used the software for: Less than 1 year ### "Decent Field Service Tool, But Has Room to Improve" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 August 6, 2026 Overall, my experience has been average. It gets the job done when it comes to scheduling, work orders, and basic invoicing, but it doesn’t feel especially modern or polished. Transaction management and invoice tracking work fine, and email communication with customers is manageable through the system. In terms of value for money, it’s okay — not overpriced, but not a standout either. Ease of use could definitely be improved, especially for new users. I’d recommend it to companies that need a basic field service management tool, but businesses looking for something highly customizable or very user-friendly may want to explore other options. Pros What I liked most about FieldAware is how it centralizes field service operations. Scheduling and dispatching technicians is fairly straightforward, and having real-time visibility into job statuses is helpful. The mobile app is useful for technicians in the field — they can update job information, capture signatures, and upload photos without having to call back into the office. Invoicing directly from completed jobs is convenient, and it helps speed up billing. It definitely improves communication between the office and field staff. Cons The system can feel a bit clunky at times. The interface isn’t the most intuitive, and there’s a learning curve when setting everything up. Customization options are somewhat limited unless you’re willing to spend more time (and sometimes more money). Customer support is hit or miss — sometimes helpful, other times slow to respond. For the price, I expected a bit more flexibility and smoother performance. AG Agent Agent Used the software for: I used a free trial ### "Amazing Field Aware Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Although there can be a learning curve when configuring more advanced features, the platform is reliable, intuitive, and well-suited for businesses that manage field service teams. Overall, FieldAware is a solid solution that helps improve productivity, communication, and customer satisfaction. Pros FieldAware has made managing field service operations much more efficient. The platform simplifies scheduling, dispatching, and work order management, allowing our team to stay organized and respond quickly to customer needs. The mobile app is especially useful, giving technicians access to job details, navigation, customer information, and the ability to update work orders from the field. Cons The reporting and analytics tools provide valuable insights into team performance and operational efficiency, while the automation features help reduce manual tasks and improve workflow. Integrations with other business systems also make it easier to keep data synchronized across the organization. AM Assistant manager online Assistant manager online Used the software for: I used a free trial ### "HeymynameisHEAL " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Yes thank you for your time and consideration and look forward to hearing from you soon as possible your help Pros Value for Money Ease of Use Learning Curve Project Management and Collaboration Caregiver Management Billing and Scheduling Employee Payroll Cons Not anything in particular the same as for on my payday not sure what if I could look at load of my new email AF Armandorl floring instalation Armandorl floring instalation Used the software for: Less than 1 year ### "Efficient Tool for Field Operations but Limited for Complex Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2026 Overall, my experience with FieldAware has been positive. It is a reliable tool for managing field service operations, especially for small to medium businesses. While it is not perfect and lacks some advanced features, it is efficient, easy to use, and helpful for organizing daily operations. Payroll is not a core strength of the platform and often requires integration with external systems for full payroll management. Pros I liked the scheduling and dispatch system the most. It makes it easy to assign jobs, track progress, and keep communication organized between office staff and field workers. It helps reduce confusion and improves daily workflow. FieldAware offers good value for companies that need basic field service management. It covers essential functions, but some advanced features may require additional customization or integrations, which can increase overall cost. The platform is fairly easy to use. The interface is clean and straightforward, allowing users to quickly manage tasks and schedules without much difficulty. It provides useful tools for assigning tasks, tracking work orders, and improving communication between office staff and field workers. Collaboration is effective for small to mid-sized teams. Cons The platform can feel limited in advanced features like payroll and detailed reporting. Also, some customization options are restricted, which may not suit larger or more complex organizations. Cory R. lpn Used the software for: 1-3 years ### "Fieldaware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 5, 2026 Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality. Pros Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs. Cons Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing. Davina F. Executive Administration Used the software for: 3-5 years ### "FieldAware makes it easy to manage field crews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 21, 2019 Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch. Pros FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick. Cons I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment. [View all Reviews](https://www.capterra.com/p/120648/FieldAware/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.