--- title: "FieldAware Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldAware the right IT Service solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120648/FieldAware/reviews/" page_type: "reviews" language: "en" --- FieldAware 3.4 (71) [View alternatives](https://www.capterra.com/p/120648/FieldAware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 18th, 2026 # Reviews of FieldAware Ease of use 3.6 Customer Service 3.4 ## Pros and Cons in Reviews MD Marilyn D AgentAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The mobile app is especially useful, giving technicians access to job details, navigation, customer information, and the ability to update work orders from the field.“ July 4, 2026 CR Cory R lpnHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Lacks features like automatic customer text alerts or easy secondary tech job visibility. “ December 26, 2025 MD Marilyn D AgentAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The platform simplifies scheduling, dispatching, and work order management, allowing our team to stay organized and respond quickly to customer needs.“ July 4, 2026 GH Gwen H Acct MngrConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Every update messes something else up and the sync gets messed up every time as well.“ December 16, 2021 MD Marilyn D AgentAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “FieldAware has made managing field service operations much more efficient.“ July 4, 2026 GH Gwen H Acct MngrConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is terrible syncing to QB.“ December 16, 2021 Mailen G Armandorl floring instalationConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “It helps reduce confusion and improves daily workflow.“ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Field Service Engineer Information Technology and Services Used the software for: 1-2 years ### "Great after recent improvements" November 27, 2018 4.0 At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily! Pros I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature. Cons Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys! Review Source JAR Jade Anthony R. Admin Clerk Design Used the software for: Less than 6 months ### "FieldAware your friendly companion" January 16, 2025 5.0 Pros There are many features on this software and it is very easy to access. Cons So far so good, there is nothing that I least like. Review Source Response from GPS Insight January 22, 2025 Thanks for taking the time to leave us a review, Jade! We're thrilled that you're loving FieldAware! SP Shelley P. Service Administrator Industrial Automation Used the software for: 6-12 months ### "until recent we've had no support" August 15, 2017 2.0 unfortunately it doesn't help us do what we would like to do with the report side Pros Concept is good ease of access, app appears user friendly for the technicians. requires big changes Cons • Reports are not very readable • Appear too condensed • Hard to decipher headings from reports. • The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now. Review Source TF Traver F. Marketing Specialist Construction Used the software for: 2+ years ### "A solid field service customer management software" March 27, 2020 4.0 Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office. Pros It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where. Cons FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use. Reason for choosing FieldAware Service Titan is too expensive, so we've decided to stay with FieldAware for the time being. Review Source Daniel G. President Used the software for: ### "The most complete service management system ever" October 11, 2013 5.0 Our experience with FieldAware has been excellent. My only worry with a cloud based system would be the saturation and sudden down times of their servers, but for as long as I have been using FieldAware I have not experienced not even 1 minute of downtime. I would certainly recommend this system to other companies. Review Source GH Gwen H. Acct Mngr Consumer Services Used the software for: 2+ years ### "Horrible Software " December 16, 2021 1.0 FA sales pitch is great, after you purchase, its terrible. They do NO customization whatsoever. You change to fit their software. Period. Pros This software is good for Dispatch. That's it. Who pays this kind of money for dispatch only software? Cons Everything else but dispatch. It is terrible syncing to QB. The DOMO reports are inaccurate. You cannot get in touch with anyone for an issue. If you do reach someone, it goes dead in the water. No solutions. Every update messes something else up and the sync gets messed up every time as well. Reason for choosing FieldAware Sales pitch gave all the right answers. However, delivery of the promises did not happen. Review Source VR Verified Reviewer Closeout Specialist & HR Administrator Telecommunications Used the software for: Less than 6 months ### "Not For Everyone - But They'll Swear It Is" May 21, 2018 3.0 We did not benefit from it. Pros I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes. Cons Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry. Review Source AD Al D. General Manager Construction Used the software for: 2+ years ### "Not a Finished Product - Beware!" March 4, 2019 1.0 Didn't deliver on promised features. Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience. Terrible overall experience! Choosing FieldLocate hurt our business! Pros The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan. Cons FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred. The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Fieldaware has nearly killed my business" May 16, 2018 1.0 Pros Theoretically, Fieldaware would save time, and money, if it is working properly. When it is functioning properly, Fieldaware is easily searchable; real time; shareable; and great for dispatching a medium to large crew. Cons Constant issues, sometimes taking weeks to have resolved. For instance, last month many of our jobs were vanishing without a trace. This month only the lead technician can 'see' the job. Any other crew members must be notified by other means that they have a posting. We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues. Review Source Charles B. President Used the software for: ### "This software does not sync customer information with Quickbooks" June 11, 2015 1.0 This software has great potential but is very lacking in customer support. Each time a revision is release they create more problems due to lack of testing before releasing the update. Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems. Do not use this software. Review Source SR Sean R. President Facilities Services Used the software for: 2+ years ### "LISTEN TO THESE REVIEWS! " February 16, 2017 1.0 Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews. Review Source DO Derek O. Owner Used the software for: 2+ years ### "Invest in a different HVAC software" April 27, 2018 1.0 Pros taxable line item option on invoicing is a helpful feature, but to many negatives to outweigh the positive with this software, been waiting on improvements for 2.5 years and still waiting, time to make a change in a different direction. Cons support, the inability to sync with QBO correctly, waiting for 2.5 to have a customer approval for repair before making repair. No Admin mobile app. Review Source JB Jeff B. President Consumer Services Used the software for: 6-12 months ### "Dissapointing....." March 5, 2018 1.0 I was a FieldLocate customer for a year. I fulfilled my contract and then decided to go in a different direction. Pros Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features. Cons Admin has no mobile option, many steps involved in completing transactions, especially if you need to send pictures with a QuickBooks invoice. Review Source JS Jennifer S. Office Manager Construction Used the software for: 2+ years ### "Terrible support" October 5, 2016 1.0 The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now Pros good concept Cons it doesn't work properly and the support is terrible Review Source MO Michael O. Operations Director Used the software for: ### "We highly Recommend Fieldaware" December 13, 2011 5.0 We're a specialist refrigeration and a/c contractor with 7 engineers in the field doing preventative maintenance and ad hoc service calls.We wanted a field service automation system that was proven in the field, had mobile apps that would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without custom development. Fieldaware ticked all the boxes.We used their free trial and tried the system for 2 weeks before we decided to proceed . Fieldaware helped us to load all of our data into the system, and with online training we were up and fully functioning within a week.The system has been everything we hoped it would be. One of our engineers was on a Blackberry, but he got a droid phone and is loving it. FieldAware helps us make informed decisions about our service business--based on our service business! I would have no hesitation in recommending FieldAware to another service company. Pros Easy to use for both office staff and field engineers. It has a flexible workorder. Available anywhere/anytime via browser or smartphones. Reasonably priced with no upfront costs. Cons No blackberry version. Review Source RP Ryan P. Office Manager Used the software for: ### "Field Locate has changed the way we work" October 16, 2013 5.0 Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company. Review Source CR Chris R. Computer Technician Used the software for: 6-12 months ### "They are an all in one solution for small to medium service industry businesses. " March 8, 2018 5.0 They are an all in one solution for small to medium service industry businesses. Pros Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up. Cons This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread. Review Source BC Ben C. Managing Director Architecture & Planning Used the software for: 6-12 months ### "Has this company closed down? No answer from Tech Support, Sales or Accounts...." September 9, 2016 1.0 This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either. Pros . Cons . Review Source JV Judith V. Owner Used the software for: ### "Fieldaware" August 27, 2013 5.0 Don't know how we lived without this program before? really Online based accessible from anywhere Great tool for us to dispatch work to our crews Great for customer database Invoicing at a touch of a button Easy reporting Some of the cons: - would like to have our crews see the length of the job so they know how much time they have - would like to have a space where customer communication can be stored ie. contracts Review Source Response from GPS Insight August 29, 2013 At this time you can add links to contracts that are stored in a Web-based or internal system. However, in the future, you will will be able to attach documents to the customer record directly. As we get closer to releasing the new functionality, we will make sure you are aware. TK Thomas K. Owner Consumer Services Used the software for: 6-12 months ### "Very Basic and not for me. " July 5, 2016 3.5 Pros Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up. Cons Reporting is very limited, Customer service is quite bad. Review Source JC Joyce C. CSM Used the software for: Less than 6 months ### "Innovative and easy-to-use mobile" October 13, 2016 5.0 Our technicians love this product and it saves the office time. Pros Native app that works without internet or cellular connections Review Source TA Tracy A. Used the software for: ### "I would NOT recommend this product or give it ANY stars!" November 13, 2015 1.0 We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises. Review Source ES Edward S. Dispatcher Used the software for: ### "Benchmark A/C, Dispatcher." October 14, 2013 5.0 The system works great, and your company is very fast to respond to any request. Review Source Mountaha B. Advertising manager Financial Services Used the software for: Less than 6 months ### "Decent Field Service Tool, But Has Room to Improve" August 4, 2026 3.0 Overall, my experience has been average. It gets the job done when it comes to scheduling, work orders, and basic invoicing, but it doesn’t feel especially modern or polished. Transaction management and invoice tracking work fine, and email communication with customers is manageable through the system. In terms of value for money, it’s okay — not overpriced, but not a standout either. Ease of use could definitely be improved, especially for new users. I’d recommend it to companies that need a basic field service management tool, but businesses looking for something highly customizable or very user-friendly may want to explore other options. Pros What I liked most about FieldAware is how it centralizes field service operations. Scheduling and dispatching technicians is fairly straightforward, and having real-time visibility into job statuses is helpful. The mobile app is useful for technicians in the field — they can update job information, capture signatures, and upload photos without having to call back into the office. Invoicing directly from completed jobs is convenient, and it helps speed up billing. It definitely improves communication between the office and field staff. Cons The system can feel a bit clunky at times. The interface isn’t the most intuitive, and there’s a learning curve when setting everything up. Customization options are somewhat limited unless you’re willing to spend more time (and sometimes more money). Customer support is hit or miss — sometimes helpful, other times slow to respond. For the price, I expected a bit more flexibility and smoother performance. Review Source Adam M. Senior technical writer Information Technology and Services Used the software for: 6-12 months ### "Productivity gains after investment " September 9, 2026 4.0 Reduce our administrative efforts by replacing paper based processes and repeated communication between technicians and office staff. This saves time and allows more jobs to be managed with the same resources. It’s enabled us to improve scheduling operating visibility dispatches can see your progress and technician availability more clearly helping the business respond fast and make better use of field resources and it’s also supported faster job completion and billing by capturing information digitally at the point of service however the initial configuration don’t set up an employee training require investment before the full benefits of realised Pros The mobile functionality is one of the strongest features. Technicians can access work orders, information, schedules, forms and supporting documents out in the field. It reduces our reliance on office paperwork too. Cons Some of the more advanced configuration and reporting options take time to understand the interface is generally intuitive but certain administrative tasks could be streamlined and provide clearer guidance. Performance can also depend on connectivity and how well the system has been configured. More flexible reporting and simple customisation would make it easier if organisations to adapt the platform to the specific processes Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.