# FieldAware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldAware the right IT Service solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120648/FieldAware/reviews --- FieldAware 3.4 (69) [View alternatives](https://www.capterra.com/p/120648/FieldAware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of FieldAware Ease of use 3.6 Customer Service 3.4 ## Pros and Cons in Reviews MD Marilyn D AgentAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The mobile app is especially useful, giving technicians access to job details, navigation, customer information, and the ability to update work orders from the field.“ July 4, 2026 CR Cory R lpnHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Lacks features like automatic customer text alerts or easy secondary tech job visibility. “ December 26, 2025 MD Marilyn D AgentAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The platform simplifies scheduling, dispatching, and work order management, allowing our team to stay organized and respond quickly to customer needs.“ July 4, 2026 GH Gwen H Acct MngrConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Every update messes something else up and the sync gets messed up every time as well.“ December 16, 2021 MD Marilyn D AgentAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “FieldAware has made managing field service operations much more efficient.“ July 4, 2026 GH Gwen H Acct MngrConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is terrible syncing to QB.“ December 16, 2021 Mailen G Armandorl floring instalationConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “It helps reduce confusion and improves daily workflow.“ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charles B. President Used the software for: ### "This software does not sync customer information with Quickbooks" June 11, 2015 1.0 This software has great potential but is very lacking in customer support. Each time a revision is release they create more problems due to lack of testing before releasing the update. Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems. Do not use this software. Review Source JAR Jade Anthony R. Admin Clerk Design Used the software for: Less than 6 months ### "FieldAware your friendly companion" January 16, 2025 5.0 Pros There are many features on this software and it is very easy to access. Cons So far so good, there is nothing that I least like. Review Source Response from GPS Insight January 22, 2025 Thanks for taking the time to leave us a review, Jade! We're thrilled that you're loving FieldAware! GH Gwen H. Acct Mngr Consumer Services Used the software for: 2+ years ### "Horrible Software " December 16, 2021 1.0 FA sales pitch is great, after you purchase, its terrible. They do NO customization whatsoever. You change to fit their software. Period. Pros This software is good for Dispatch. That's it. Who pays this kind of money for dispatch only software? Cons Everything else but dispatch. It is terrible syncing to QB. The DOMO reports are inaccurate. You cannot get in touch with anyone for an issue. If you do reach someone, it goes dead in the water. No solutions. Every update messes something else up and the sync gets messed up every time as well. Reason for choosing FieldAware Sales pitch gave all the right answers. However, delivery of the promises did not happen. Review Source TF Traver F. Marketing Specialist Construction Used the software for: 2+ years ### "A solid field service customer management software" March 27, 2020 4.0 Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office. Pros It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where. Cons FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use. Reason for choosing FieldAware Service Titan is too expensive, so we've decided to stay with FieldAware for the time being. Review Source JW Joseph W. Dispatch/Customer Service Manager Consumer Services Used the software for: 2+ years ### "Fieldaware Review" November 14, 2018 4.0 Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency. Pros Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable. Cons Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive. Review Source AD Al D. General Manager Construction Used the software for: 2+ years ### "Not a Finished Product - Beware!" March 4, 2019 1.0 Didn't deliver on promised features. Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience. Terrible overall experience! Choosing FieldLocate hurt our business! Pros The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan. Cons FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred. The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product. Review Source CP Craig P. Office Manager Management Consulting Used the software for: 2+ years ### "Used to be amazing ... now there are more problems every release" June 8, 2016 2.0 Pros They are an all in one solution for small to medium service industry businesses. Cons Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Fieldaware has nearly killed my business" May 16, 2018 1.0 Pros Theoretically, Fieldaware would save time, and money, if it is working properly. When it is functioning properly, Fieldaware is easily searchable; real time; shareable; and great for dispatching a medium to large crew. Cons Constant issues, sometimes taking weeks to have resolved. For instance, last month many of our jobs were vanishing without a trace. This month only the lead technician can 'see' the job. Any other crew members must be notified by other means that they have a posting. We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues. Review Source KH Keith H. Production Coordinator Construction Used the software for: 1-2 years ### "customer service and customization!" February 22, 2017 5.0 At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately. FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company. Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts. Recommended! Pros Customizable. Stable. Great customer service. Cons I'd like more options to control reports and filters. Review Source Daniel G. President Used the software for: ### "The most complete service management system ever" October 11, 2013 5.0 Our experience with FieldAware has been excellent. My only worry with a cloud based system would be the saturation and sudden down times of their servers, but for as long as I have been using FieldAware I have not experienced not even 1 minute of downtime. I would certainly recommend this system to other companies. Review Source DO Derek O. Owner Used the software for: 2+ years ### "Invest in a different HVAC software" April 27, 2018 1.0 Pros taxable line item option on invoicing is a helpful feature, but to many negatives to outweigh the positive with this software, been waiting on improvements for 2.5 years and still waiting, time to make a change in a different direction. Cons support, the inability to sync with QBO correctly, waiting for 2.5 to have a customer approval for repair before making repair. No Admin mobile app. Review Source JB Jeff B. President Consumer Services Used the software for: 6-12 months ### "Dissapointing....." March 5, 2018 1.0 I was a FieldLocate customer for a year. I fulfilled my contract and then decided to go in a different direction. Pros Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features. Cons Admin has no mobile option, many steps involved in completing transactions, especially if you need to send pictures with a QuickBooks invoice. Review Source JS Jennifer S. Office Manager Construction Used the software for: 2+ years ### "Terrible support" October 5, 2016 1.0 The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now Pros good concept Cons it doesn't work properly and the support is terrible Review Source MO Michael O. Operations Director Used the software for: ### "We highly Recommend Fieldaware" December 13, 2011 5.0 We're a specialist refrigeration and a/c contractor with 7 engineers in the field doing preventative maintenance and ad hoc service calls.We wanted a field service automation system that was proven in the field, had mobile apps that would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without custom development. Fieldaware ticked all the boxes.We used their free trial and tried the system for 2 weeks before we decided to proceed . Fieldaware helped us to load all of our data into the system, and with online training we were up and fully functioning within a week.The system has been everything we hoped it would be. One of our engineers was on a Blackberry, but he got a droid phone and is loving it. FieldAware helps us make informed decisions about our service business--based on our service business! I would have no hesitation in recommending FieldAware to another service company. Pros Easy to use for both office staff and field engineers. It has a flexible workorder. Available anywhere/anytime via browser or smartphones. Reasonably priced with no upfront costs. Cons No blackberry version. Review Source RP Ryan P. Office Manager Used the software for: ### "Field Locate has changed the way we work" October 16, 2013 5.0 Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company. Review Source CR Chris R. Computer Technician Used the software for: 6-12 months ### "They are an all in one solution for small to medium service industry businesses. " March 8, 2018 5.0 They are an all in one solution for small to medium service industry businesses. Pros Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up. Cons This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread. Review Source BC Ben C. Managing Director Architecture & Planning Used the software for: 6-12 months ### "Has this company closed down? No answer from Tech Support, Sales or Accounts...." September 9, 2016 1.0 This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either. Pros . Cons . Review Source JV Judith V. Owner Used the software for: ### "Fieldaware" August 27, 2013 5.0 Don't know how we lived without this program before? really Online based accessible from anywhere Great tool for us to dispatch work to our crews Great for customer database Invoicing at a touch of a button Easy reporting Some of the cons: - would like to have our crews see the length of the job so they know how much time they have - would like to have a space where customer communication can be stored ie. contracts Review Source Response from GPS Insight August 29, 2013 At this time you can add links to contracts that are stored in a Web-based or internal system. However, in the future, you will will be able to attach documents to the customer record directly. As we get closer to releasing the new functionality, we will make sure you are aware. TK Thomas K. Owner Consumer Services Used the software for: 6-12 months ### "Very Basic and not for me. " July 5, 2016 3.5 Pros Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up. Cons Reporting is very limited, Customer service is quite bad. Review Source JC Joyce C. CSM Used the software for: Less than 6 months ### "Innovative and easy-to-use mobile" October 13, 2016 5.0 Our technicians love this product and it saves the office time. Pros Native app that works without internet or cellular connections Review Source TA Tracy A. Used the software for: ### "I would NOT recommend this product or give it ANY stars!" November 13, 2015 1.0 We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises. Review Source ES Edward S. Dispatcher Used the software for: ### "Benchmark A/C, Dispatcher." October 14, 2013 5.0 The system works great, and your company is very fast to respond to any request. Review Source Mailen G. Armandorl floring instalation Construction Used the software for: Less than 6 months ### "Efficient Tool for Field Operations but Limited for Complex Needs" May 20, 2026 5.0 Overall, my experience with FieldAware has been positive. It is a reliable tool for managing field service operations, especially for small to medium businesses. While it is not perfect and lacks some advanced features, it is efficient, easy to use, and helpful for organizing daily operations. Payroll is not a core strength of the platform and often requires integration with external systems for full payroll management. Pros I liked the scheduling and dispatch system the most. It makes it easy to assign jobs, track progress, and keep communication organized between office staff and field workers. It helps reduce confusion and improves daily workflow. FieldAware offers good value for companies that need basic field service management. It covers essential functions, but some advanced features may require additional customization or integrations, which can increase overall cost. The platform is fairly easy to use. The interface is clean and straightforward, allowing users to quickly manage tasks and schedules without much difficulty. It provides useful tools for assigning tasks, tracking work orders, and improving communication between office staff and field workers. Collaboration is effective for small to mid-sized teams. Cons The platform can feel limited in advanced features like payroll and detailed reporting. Also, some customization options are restricted, which may not suit larger or more complex organizations. Review Source VR Verified Reviewer Assistant manager online Accounting Used the software for: I used a free trial ### "HeymynameisHEAL " May 30, 2026 5.0 Yes thank you for your time and consideration and look forward to hearing from you soon as possible your help Pros Value for Money Ease of Use Learning Curve Project Management and Collaboration Caregiver Management Billing and Scheduling Employee Payroll Cons Not anything in particular the same as for on my payday not sure what if I could look at load of my new email Review Source Response from GPS Insight June 2, 2026 We're happy to you that you and your team are enjoying FieldAware! Thanks so much for the review! CR Cory R. lpn Hospital & Health Care Used the software for: 1-2 years ### "Fieldaware" December 26, 2025 5.0 Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality. Pros Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs. Cons Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing. Review Source Response from GPS Insight January 5, 2026 Thank you so much for sharing with us, Cory! Please feel free to email me at the attached address if you'd like me to connect you with our support team about your data and syncing inconsistencies. Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.