# Page 3 | FieldAware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is FieldAware the right IT Service solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120648/FieldAware/reviews --- FieldAware 3.4 (67) [View alternatives](https://www.capterra.com/p/120648/FieldAware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 3 - Reviews of FieldAware ## Showing most helpful reviews Showing 51-67 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BE BILL E. Owner Construction Used the software for: 2+ years ### "Meh...I have moved on to another vendor" July 14, 2016 2.5 Pros This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread. Cons If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left. Review Source RP Ryan P. Office Manager Used the software for: ### "Field Locate has changed the way we work" October 16, 2013 5.0 Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company. Review Source AL Amy L. Project Manager Used the software for: 6-12 months ### "Need to have access to delete customer and other things." July 18, 2017 3.0 Pros Once set up it is easy to use. Easy to enter my jobs I need to. Easy finding the jobs after I enter them. Cons We need to be able to delete customers and delete other functions. Either that or have an archive section for them. Review Source CR Chris R. Computer Technician Used the software for: 6-12 months ### "They are an all in one solution for small to medium service industry businesses. " March 8, 2018 5.0 They are an all in one solution for small to medium service industry businesses. Pros Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up. Cons This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread. Review Source JC Juli C. Office Manager Consumer Services Used the software for: Less than 6 months ### "Company Without A Clue" July 8, 2015 1.0 Pros Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along. Cons Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't. Review Source BC Ben C. Managing Director Architecture & Planning Used the software for: 6-12 months ### "Has this company closed down? No answer from Tech Support, Sales or Accounts...." September 9, 2016 1.0 This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either. Pros . Cons . Review Source JR James R. Vice President Construction Used the software for: Less than 6 months ### "promises promises - undelivered" January 10, 2017 1.0 They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride. Cons They were unable to execute a working product to meet the agreements we had Review Source JV Judith V. Owner Used the software for: ### "Fieldaware" August 27, 2013 5.0 Don't know how we lived without this program before? really Online based accessible from anywhere Great tool for us to dispatch work to our crews Great for customer database Invoicing at a touch of a button Easy reporting Some of the cons: - would like to have our crews see the length of the job so they know how much time they have - would like to have a space where customer communication can be stored ie. contracts Review Source Response from GPS Insight August 29, 2013 At this time you can add links to contracts that are stored in a Web-based or internal system. However, in the future, you will will be able to attach documents to the customer record directly. As we get closer to releasing the new functionality, we will make sure you are aware. DR Deborah R. Vice President Used the software for: ### "Disappointed in support team after purchase" November 17, 2014 2.0 We have been using Field Locate since July 2014. We are a Heating and Air Company. The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision. I have been trying unsuccessfully for 45 days to get this Field Locate synch with Quick Books issue resolved. I have several campaigns that depend on Quick Book data being synched. Also when the data was going over to Quick books no differentiation was made between checks and credit cards even though we entered the correct payment method! Review Source TK Thomas K. Owner Consumer Services Used the software for: 6-12 months ### "Very Basic and not for me. " July 5, 2016 3.5 Pros Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up. Cons Reporting is very limited, Customer service is quite bad. Review Source GH Gerald H. Owner Used the software for: ### "You will not go wrong by getting this product!!!" August 27, 2013 5.0 I can not give you any cons about this company or product. I have used Field Aware for a year and it has been a great experience. The support staff is amazing... They are willing to help you and your business any way possible to make this product work for your company. The mobility of the product is the very best. I have tried other similar products and nothing comes close. Field Aware is constantly updating there product and providing new solutions that will only help your business grow and make it easier to manage. Review Source JC Joyce C. CSM Used the software for: Less than 6 months ### "Innovative and easy-to-use mobile" October 13, 2016 5.0 Our technicians love this product and it saves the office time. Pros Native app that works without internet or cellular connections Review Source KG Kristin G. CEO/CFO Used the software for: ### "Definitely an improvement over previous processes" October 14, 2013 4.0 I like that FieldAware strives to accommodate our requests for modifications and customizations. The app has been relatively easy to use for our drivers. The one con is that the customer names are very slow to load, to the point where we often have to wait 30-45 seconds for the drop down list to appear. This is frustrating when trying to enter orders as fast as they come into our office. Review Source TA Tracy A. Used the software for: ### "I would NOT recommend this product or give it ANY stars!" November 13, 2015 1.0 We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises. Review Source BV Brian V. Director of Quality Control Used the software for: ### "Great Product" October 15, 2013 5.0 We have been using Field Aware for 8 months and are very pleased with the software. It is very user friendly and perfect for the field service environment. Constant upgrades/updates are a major plus. Review Source ES Edward S. Dispatcher Used the software for: ### "Benchmark A/C, Dispatcher." October 14, 2013 5.0 The system works great, and your company is very fast to respond to any request. Review Source AA Ayman A. Director of HR & Development Used the software for: ### "Customer Review" August 27, 2013 4.0 Great product, very helpful for our team. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.