---
title: "FieldAware Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about FieldAware Software - reviews, pricing plans, popular comparisons to other IT Service products and more."
source_url: "https://www.capterra.com/p/120648/FieldAware/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 FieldAware Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

FieldAware

## What is FieldAware?

Our made-for-mobile, cloud-based service management software was designed from the ground up to provide IT field teams with secure, powerful service tools. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling asset management and more.

## What is FieldAware used for?

[Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Construction Management](https://www.capterra.com/construction-management-software/)

Overall rating

Based on 74 user reviews

Reviews sentiment

Positive

64%

Neutral

7%

Negative

30%

Starting price

$70

Per User, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for FieldAware?[Manage this product listing](https://www.g2.com/products/fieldaware-by-gps-insight/claim_requests/new?auto=true)

## FAQs about FieldAware

Overview

### What problems does FieldAware solve?

FieldAware solves disconnected scheduling, dispatch, work-order, and billing workflows by giving office staff and field technicians shared job details, mobile updates, and completed service records. Service contractors, dispatchers, crew leaders, and accounting teams benefit from faster technician coordination, reduced paperwork, accurate invoicing, and performance reporting.

Answer based on 23 reviews

Overview

### Which roles and teams benefit most from FieldAware?

FieldAware is most used by business owners, executives, and general managers who oversee field service operations, scheduling, and financial performance. Office managers and service administrators coordinate customer records, work orders, and technician appointments, while operations, planning, and project managers track job progress, dispatch resources, and maintain service delivery schedules.

Answer based on 65 reviews

Overview

### What company size and industries is FieldAware built for?

FieldAware is built for small service-based businesses, which represent 87% of reviewers, with construction leading at 26%. It supports commercial, mechanical and electrical, government, oil and gas, fire protection, and HVAC operations. Consumer services accounts for 17% of reviewers, while accounting represents 11%; midsize and enterprise users comprise 8% and 5%.

Answer based on 74 reviews

Features and Usability

### What are the key features of FieldAware?

FieldAware includes core field service management features for job scheduling, dispatch management, work order management, and a mobile app that gives technicians access to job details and customer information. Differentiating capabilities include offline access, GPS location tracking, customizable forms and fields, reporting, and billing and invoicing.

Answer based on 30 reviews

Limitations

### Does FieldAware have reliability or mobile app issues?

FieldAware delivers useful scheduling and mobile workflow tools, but reliability concerns can disrupt daily operations. Some field teams report stable performance and improved updates, while others cite sync failures, app crashes, data loss, and regressions after releases. Companies should test mobile workflows and support responsiveness before deployment.

Answer based on 30 reviews

Integrations

### Which third-party tools and platforms does FieldAware integrate with?

FieldAware integrates with 5 third-party tools, including CBOS, NetSuite, QuickBooks Online Advanced, Salesforce Sales Cloud, and Xero. These integrations cover ERP, accounting, and CRM connections, giving FieldAware links to core business systems used for customer records, finance, and back-office operations.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does FieldAware offer?

FieldAware provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live sessions support guided instruction, webinars cover shared training topics, documentation offers written reference material, and videos provide on-demand learning content.

Answer based on 9 reviews

Getting Started and Support

### What customer support options does FieldAware offer, and how do users rate the experience?

FieldAware offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report mixed support experiences: some describe helpful, knowledgeable staff and effective onboarding, while others cite delayed or absent responses, inconsistent guidance, and unresolved issues after updates or integrations. Several reviewers found troubleshooting requirements burdensome.

Answer based on 23 reviews

Features and Usability

### How well does FieldAware handle field service management?

FieldAware manages core field service work well through scheduling, dispatch, work orders, and mobile technician access. Small and mid-sized service teams value clearer office-to-field communication, job updates, and reduced paperwork. Some businesses need extra configuration or integrations for advanced reporting, payroll, team dispatch visibility, and specialized workflows.

Answer based on 23 reviews

## Features

AI summary

Based on 768 IT Service reviews

According to Capterra reviewers, these are the IT Service features buyers prioritize most when evaluating a solution:

-   **Help Desk Management** (**54%** of reviewers rated this feature as critical)
-   **Support Ticket Management** (**54%**)
-   **Real-Time Monitoring** (**44%**)

FieldAware includes other capabilities that reviewers also consider important, such as **Ticket Management** (**56%**) and **Alerts/Notifications** (**47%**). Together, these features help businesses track service issues more efficiently, stay informed about important updates, and respond faster to customer needs, allowing teams to manage daily support work with better visibility and control.

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Reporting & Statistics

3.7 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Scheduling

4.6 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Maintenance Scheduling

4.7 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Schedule predetermined or ad hoc maintenance services and labor requests

Activity Dashboard

4.2 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customizable Reports

3.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

FieldAware 102 features

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Automatically create schedules based on business needs or employee availability and qualifications

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

The ability to identify a barcode on or within an image or packaging

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Track employees' arrival and departure timings for payroll purposes

Designed to serve commercial properties

Track and manage adherence to policies for any service, product, process, or supplier

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Graphical representation of data

Manage sending personnel and resources to a site as needed

Convert paper files into digital images

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Estimate expected cost based on various factors before a project begins

Software designed specifically for HVAC companies

Store, manage and track all forms in a centralized location

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Visualize locations on a map

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Managing inventories and tracking changes to hardware and software configurations

Manage and track all job information and associated tasks

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Identify the physical location of an individual, asset, device, etc.

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Access the system via a mobile application

Manage and support multiple locations

Ability of websites, web applications, or mobile applications to function without an active internet connection

Book meetings and appointments through a website or digital platform

Track/log the amount of time employees worked per job using a timer

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Swipe a credit card or manually process payments while with the customer in the field

Accept, record, and reconcile financial transactions

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the amount of pesticide inventory used on jobs

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Measure time to completion or hours worked for projects

Monitor the progress of projects from start to finish

Create proposals based on costs of labor and materials

Create, send, and track purchase orders and their statuses

Generate quotes or estimates for customers

Analyze and gain insights into data in real-time

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Schedule repeating appointments based on a duration of time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Finding the most optimal routes for drivers based on various factors and constraints

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Oversee technicians and track their assigned work orders

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Measure and track time including hours worked and paid time off (PTO)

Track time worked per client

Track the amount of time spent on a job or task

Track and report on waste management and disposal processes.

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

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Features

3.4 (55)

3.4

Based on 55 reviews

## Pricing

Value for money

3.2 (43)

Basic

$70.00

Per User,Per Month

Value for money

3.2 (43)

3.2

Based on 43 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

CBOS](https://www.capterra.com/p/140981/CentralBOS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.4 (68)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.4 (68)

3.4

Based on 68 reviews

## User reviews

Overall rating

3.5

Based on 74 reviews

Filter by rating

5(31)

4(15)

3(5)

2(5)

1(18)

Mentioned topic

Sorted by most recent

Gagandeep S.

director

Accounting

### "\*\*User-Friendly and Effective Field Service Management\*\*"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2026

My overall experience with FieldAware has been positive. It provides a convenient way to manage field service operations, including scheduling, work orders, customer information, and communication. The platform is useful and fairly easy to navigate, although some features could be more intuitive and streamlined.

Pros

I liked FieldAware’s user-friendly interface and its ability to simplify field service management. It makes it easy to schedule jobs, track work orders, manage customer information, and keep field teams organized

Cons

Some features can take time to learn, and the system can occasionally feel slow or require extra steps for certain tasks. More customization and a smoother user experience would make it even better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

Thanks for leaving us a review, Gagandeep! We appreciate your business and your the time it took to share!

Rinku S.

Accountant

Accounting

### "User-Friendly Tool for Efficient Field Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2026

Overall, my experience with FieldAware was positive. It was a useful and convenient platform for managing field operations, scheduling, work orders, and job information. The system helped keep tasks organized and improved efficiency, although some features took time to learn and occasional technical issues could be frustrating.

Pros

What I liked most about FieldAware was its user-friendly interface and how easily it helped organize field operations, work orders, scheduling, and job information in one place. It made managing tasks and staying organized more efficient.

Cons

What I liked least about FieldAware was that some features could take time to learn, and occasional navigation or technical issues could make certain tasks less convenient.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

Thanks for the review, Rinku! Great to learn that field operations for your team have improved since implementing FieldAware!

SP

Susan P.

DIRECTOR

Accounting

### "Simple and Useful Tool for Managing Field Service Work"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 24, 2026

Overall, my experience with FieldAware has been positive. It makes it easier to organise field service jobs, manage schedules, keep customer information in one place, and stay updated on work in progress. It is useful for keeping teams organised, although some features take a little time to learn and get used to. Overall, it has helped make day-to-day field service management more efficient.

Pros

What I liked most about FieldAware is how easy it makes it to manage field service work. It helps keep jobs, schedules, customer information, and technician updates organised in one place. The mobile access is also useful for keeping track of work while out in the field.

Cons

The main thing I liked least about FieldAware is that some features can take a little time to learn and set up. The interface can feel busy at first, and occasional adjustments or extra steps are needed when managing more detailed jobs or workflows.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

Thanks so much for the review, Susan! We hope your field service team will enjoy the upcoming features being added to FieldAware at the end of this year and throughout 2027!

Adam M.

Senior technical writer

Information Technology and Services

### "Productivity gains after investment "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

September 9, 2026

Reduce our administrative efforts by replacing paper based processes and repeated communication between technicians and office staff. This saves time and allows more jobs to be managed with the same resources. It’s enabled us to improve scheduling operating visibility dispatches can see your progress and technician availability more clearly helping the business respond fast and make better use of field resources and it’s also supported faster job completion and billing by capturing information digitally at the point of service however the initial configuration don’t set up an employee training require investment before the full benefits of realised

Pros

The mobile functionality is one of the strongest features. Technicians can access work orders, information, schedules, forms and supporting documents out in the field. It reduces our reliance on office paperwork too.

Cons

Some of the more advanced configuration and reporting options take time to understand the interface is generally intuitive but certain administrative tasks could be streamlined and provide clearer guidance. Performance can also depend on connectivity and how well the system has been configured. More flexible reporting and simple customisation would make it easier if organisations to adapt the platform to the specific processes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

Thanks for sharing, Adam! We're glad that your techs are having an easier time now that they're equipped with the FieldAware mobile app!

Mountaha B.

Advertising manager

Financial Services

### "Decent Field Service Tool, But Has Room to Improve"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

August 4, 2026

Overall, my experience has been average. It gets the job done when it comes to scheduling, work orders, and basic invoicing, but it doesn’t feel especially modern or polished. Transaction management and invoice tracking work fine, and email communication with customers is manageable through the system. In terms of value for money, it’s okay — not overpriced, but not a standout either. Ease of use could definitely be improved, especially for new users. I’d recommend it to companies that need a basic field service management tool, but businesses looking for something highly customizable or very user-friendly may want to explore other options.

Pros

What I liked most about FieldAware is how it centralizes field service operations. Scheduling and dispatching technicians is fairly straightforward, and having real-time visibility into job statuses is helpful. The mobile app is useful for technicians in the field — they can update job information, capture signatures, and upload photos without having to call back into the office. Invoicing directly from completed jobs is convenient, and it helps speed up billing. It definitely improves communication between the office and field staff.

Cons

The system can feel a bit clunky at times. The interface isn’t the most intuitive, and there’s a learning curve when setting everything up. Customization options are somewhat limited unless you’re willing to spend more time (and sometimes more money). Customer support is hit or miss — sometimes helpful, other times slow to respond. For the price, I expected a bit more flexibility and smoother performance.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

Thanks for the honest review, Mountaha! We're putting more of an emphasis on the UI for the desktop and mobile versions of FieldAware. If you have any suggestions or specifics you'd like us to consider implementing, please email support@fieldaware.com or reach out to me directly at mark.anderson@gpsinsight.com.

MD

Marilyn D.

Agent

Accounting

### "Amazing Field Aware Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 4, 2026

Although there can be a learning curve when configuring more advanced features, the platform is reliable, intuitive, and well-suited for businesses that manage field service teams. Overall, FieldAware is a solid solution that helps improve productivity, communication, and customer satisfaction.

Pros

FieldAware has made managing field service operations much more efficient. The platform simplifies scheduling, dispatching, and work order management, allowing our team to stay organized and respond quickly to customer needs. The mobile app is especially useful, giving technicians access to job details, navigation, customer information, and the ability to update work orders from the field.

Cons

The reporting and analytics tools provide valuable insights into team performance and operational efficiency, while the automation features help reduce manual tasks and improve workflow. Integrations with other business systems also make it easier to keep data synchronized across the organization.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

This is such a well-rounded review, Marilyn! Thanks so much for sharing, it's great to hear that both the desktop and mobile app features of FieldAware are helping your team day in and day out!

AN

Anonymous User

Assistant manager online

Accounting

### "HeymynameisHEAL "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 30, 2026

Yes thank you for your time and consideration and look forward to hearing from you soon as possible your help

Pros

Value for Money Ease of Use Learning Curve Project Management and Collaboration Caregiver Management Billing and Scheduling Employee Payroll

Cons

Not anything in particular the same as for on my payday not sure what if I could look at load of my new email

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 2, 2026

We're happy to you that you and your team are enjoying FieldAware! Thanks so much for the review!

Mailen G.

Armandorl floring instalation

Construction

### "Efficient Tool for Field Operations but Limited for Complex Needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 20, 2026

Overall, my experience with FieldAware has been positive. It is a reliable tool for managing field service operations, especially for small to medium businesses. While it is not perfect and lacks some advanced features, it is efficient, easy to use, and helpful for organizing daily operations. Payroll is not a core strength of the platform and often requires integration with external systems for full payroll management.

Pros

I liked the scheduling and dispatch system the most. It makes it easy to assign jobs, track progress, and keep communication organized between office staff and field workers. It helps reduce confusion and improves daily workflow. FieldAware offers good value for companies that need basic field service management. It covers essential functions, but some advanced features may require additional customization or integrations, which can increase overall cost. The platform is fairly easy to use. The interface is clean and straightforward, allowing users to quickly manage tasks and schedules without much difficulty. It provides useful tools for assigning tasks, tracking work orders, and improving communication between office staff and field workers. Collaboration is effective for small to mid-sized teams.

Cons

The platform can feel limited in advanced features like payroll and detailed reporting. Also, some customization options are restricted, which may not suit larger or more complex organizations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2026

Glad to hear that scheduling and dispatching is working so well for you, Mailen! We appreciate the detail you included in your review!

CR

Cory R.

lpn

Hospital & Health Care

### "Fieldaware"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 26, 2025

Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality.

Pros

Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs.

Cons

Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 5, 2026

Thank you so much for sharing with us, Cory! Please feel free to email me at the attached address if you'd like me to connect you with our support team about your data and syncing inconsistencies.

SP

Shawn P.

Road Service Manager

Transportation/Trucking/Railroad

### "Keystone Trailer Services "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 25, 2025

very good, use it in handling 500 to 600 service requests per month.

Pros

cloud based so it can be accessible from any location with a simple sign on

Cons

it is no able to track technician's time per task, only tracks for the whole job

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

needed more automation to handle a higher volume or service requests

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 26, 2025

Thanks so much for the excellent review, Shawn! We're happy to hear FieldAware has made some positive improvements in handling service requests for your business!

[View all Reviews](https://www.capterra.com/p/120648/FieldAware/reviews/)

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