--- title: "Rentec Direct Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rentec Direct the right Lease Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120753/Rentec-Direct/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Rentec Direct 4.6 (179) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Rentec Direct Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews DB Danette B accountingReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Good install, implementations and product support“ January 6, 2025 MF Michael F OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Hassle/overly cumbersome“ January 12, 2024 RR Ryan R OwnerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The last version was half way decent. “ November 26, 2022 RF Robert F CEOReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “For years I was promised fixes, now they have rolled out a new version that has it own set of glitches on top of the old ones.“ September 29, 2022 JJ Jerrod J Owner Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Good luck getting support from them.“ February 15, 2022 Rick B Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Rentec has accounting built-in but we were never able to make a go of it as it didn't have all of the functionality that we needed so we stayed with Quickbooks Premium for years until deciding to jump to Buildium for accounting and leasing.“ May 11, 2021 CC Caitlin C Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It's a little pricier than some options out there but the functionality has been great.“ October 14, 2021 RF Robert F CEOReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes i feel like they dont here my issue and send responses based on keywords they heard“ September 29, 2022 ## Showing most helpful reviews Showing 1-25 of 179 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer VP of Ops Used the software for: Less than 1 year ### "Works great for us!" November 28, 2025 4.0 Overall, it's doing what we need. It helps us keep track of all tenant payments, security deposits, and service requests. Pros We love that tenants can pay and request service through the app. It also makes it very easy to keep track of each property. Cons There is a bit of a learning curve. I'm sure we still are not using all of the features. It's a little clunky with the accounting, and I wish there were a few more reports. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Property Management Software" June 19, 2024 5.0 Pros Simple enough and still has lots of power Cons nothing I like the program. and how easy it is to use Review Source R Reviewer Realtor/Property Manager Used the software for: Less than 1 year ### "Great value" March 5, 2018 4.0 Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far. Pros Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased. Cons Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Save yourself. Try anything else." November 30, 2022 1.0 I would rather stick something sharp in my eye. Pros The last version was half way decent. New version was convincingly bad and didn't solve any of the old issues. Cons Everything since the "update". They improved on WORSE. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Simple and Easy" September 18, 2018 4.0 If it wasn't so much work and if payments from tenants processed quicker, I would switch back. I preferred the ease and simplicity of Rentec over AppFolio which I am using now. Pros Very user friendly No learning curve Reports are easy to read Information is formatted in a way that most would understand Price is great and this is good for those with only a couple rentals or if you have 100's Cons When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone The ACH process was too slow when I used it and it could take too many days to get money and send money Review Source MH Molly H. Realtor Used the software for: 3-5 years ### "Perfect for beginers" December 6, 2018 4.0 I would recommend this to anyone with less than 100 properties. Pros We used this product for a few years when our property management company was just starting to grow. It was great in the beginning because it got everything out of excel and quick books and onto a property-oriented platform. The reports were excellent. The program was extremely user-friendly. Cons We ended up changing to another program when we grew out of Rentec Direct. The program only allowed you to deposit ACH payments into one account and that was an issue for us. Review Source R Reviewer Property Manager Used the software for: 1-3 years ### "Awesome help" April 24, 2019 5.0 Pros This software is very easy to use, and it offers all that I need to make managing our properties easy. The customer service and tech support is amazing. The support team has been very helpful several times in guiding me through some of the technical aspects of the software that have made things run more efficiently for our daily flow. I felt very capable of using this software after having the training provided over the phone. Cons There are a couple of things that I would like to see Rentec Direct offer in the future. However, I love how it has a suggestion area which lets me know that some improvements or upgrades are in the works or are being considered. Review Source TB Tracey B. Office/Rental Manger Used the software for: Less than 1 year ### "Great program! Needs some work but all in all a great program!" March 21, 2018 4.0 Some of the things that need work are: Docusign - it needs to be where we can assign signature fields for the tenant so they know where to sign. Reconciling - It needs to be a little less confusing when reconciling the ACH transactions. it would also be better if you could sort out the transactions by check number/ACH or by date. Scrolling - when you go into a tenants account to make changes the page scrolls back to the top when you come out. It needs to stay where you went into the tenants account so that if you are making multiple changes in an account you dont have to search for it again when you make the first change. Owner disbursements - It would be great if the program would automatically send an email to the owners when an owner disbursement is made. Pros It makes life a lot easier in the rental managing world. This program helps keep up with tenant payments and owner disbursements. Review Source R Reviewer owner/manager Used the software for: Less than 1 year ### "Blows our old platform away !" March 27, 2019 5.0 Overall positive, still needs a little tweaking. Pros Built in marketing tools (website). Right-priced screening tools. Accounting features. Cons 1\. Asking someone to "Apply now" (from just the pictures) is a bit intimidating for many prospective tenants. There should be button for "request more information, and maybe "for a faster response answer these questions". Basically looking to have them fill out a brief questionnaire before actually applying with social security numbers, kids names, etc. So for now I'm using the "apply now" button as a questionnaire, and still have tenants completing paper (full) applications (after viewing property). Would love to be able to do BOTH online. 2. It was not immediately clear that we needed to set a fee for credit cards. In our first month a bunch of tenants saw no fee for the credit card, so we got charged a bunch of fees we did not intend to pay! 3. In addition to rentals, we do some fix/flips and some fix to hold. It would be awesome if there was a way to track ONLY capital expenses for a property Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "An outstanding management tool!" June 12, 2017 5.0 I was on RentPost previously. From that experience, I learned the hard way that while a website may make boasts of great software, if there is no Customer Support or strong Development group behind it, the user experience can be time-consuming and difficult. Converting to Rentec Direct allowed me to free up a lot of time that I formerly spent trying to fix issues caused by the software. I am so pleased with the quality of Rentec's Customer Support and Development teams. Pros 1\. Customer Support is excellent. There is great help on the Chat window and when that isn't available, phone support is great. 2. Easy to use. Once I got familiar with the system, it became a slam-dunk to manage monthly rent collection and on-time lease renewals. Training was great so I got up to speed quickly. 3. Tenants like it. Ease of use applies to tenants also. Rent reminders and late notices are clear and tenants have no problem working with the system. Rentec takes that burden off my desk. And tenants love the ACH and credit card options. 4. Software works as advertised. The Development team has built a solid product. Cons It would be nice to have a reporting tool that allowed me to create my own reports. Owner reporting is not very elegant as it is today. Review Source R Reviewer Network Engineer Used the software for: 1-3 years ### "best and amazing cloud-based document management software" March 13, 2023 5.0 Overall, I rate this software 4 rating. I recommend this software for all users Pros I love this software because it enables easy collaboration between team members. Multiple users can access and work on the same documents simultaneously, Cons I haven't encountered any setbacks using this software Review Source R Reviewer Broker/owner Used the software for: 3-5 years ### "Rep has been a great help" November 15, 2018 4.0 Rep has been over the top helpful I have call several times trying to set up a Merchant account and each time I talked to her, she has patiently walked me through it, even when I have been annoyingly slow to understand. Pros Great customer service and easy to use. Plus many services at a cost effective price. Very good reports Cons Not easy to call. Have to wait for call back, not always convenient. I would also like more freedom to be able to custmize reports Review Source R Reviewer Rental Assistant Used the software for: 3-5 years ### "Not very user friendly software" October 13, 2017 3.0 I have recommended this software to someone, but that was before I found Buildium. Pros Colorful buttons lead you along. Lots of options to enter contact information, ie address, phone number and email. Nice to be able to email work orders directly to the vendors. Cons Really have to think about how to get back to where you were before and just getting around in general does not flow well. Review Source R Reviewer Owner/Manager Used the software for: 3-5 years ### "Almost all inclusive" July 27, 2017 4.0 Quick attention when I needed assistance. Pros I like that navigation is by way of drop down windows. This easy for me since it is like other software I use. Cons When linking the inspection app, z inspector, I found out that they are going to charge me monthly fees. I wish this function was part of your system. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Rentec Review" January 15, 2020 5.0 Very Good Pros Basically most everything. Software is great and very comprehensive. The support is very good as well. Cons The only thing I have run into that has been an issue is that when I generate a report, then select to send that report via the email icon to an email address, I do not have any record showing I sent that to the address. No copy of that email anywhere in Rentec. I can check a box to copy the mail to myself when I send it, but when I get it, it does not show it sent to the other email address, just to me. Rentec support suggested I send the copy of the report out of my own mail account so I have the record. I can do that, but it is more time consuming. Not a big deal, but just wanted to give you the feedback. Review Source R Reviewer VP of Operations Used the software for: Less than 1 year ### "A much welcomed relief!" May 8, 2017 5.0 This is a fabulous program. It has simplified our property management bookkeeping and reporting soo much and saved us so much time. Now, I only wish you had a General Real Estate Back Office product that would pull data from our MLS and push it up to our franchise! We are in need of a new product. Using Broker Wolf right now and it is horrible! The reports are miserable! Pros Simplicity, detailed, client friendly reports and the best customer support I have ever received from any provider. Cons Reserve accounts. These were quite difficult for us to get set up at first. We are in good shape now thanks to the customer rep who patiently worked us through the setup. I would like to see, however, a part of the program for reserves that would be automatic so that my staff would not have to make modifications to the reserve amount monthly. For example, I may need $ a year in a reserve account for landlord but I do not take that money up front, I take a little each month. As I understand, it the system is set up to keep that amount from the landlord and I would not be able to pay anything until that is met so my staff puts an amount into the reserve that we take out monthly and then must adjust that amount every month. I would like it to be an automatic adjustment so that there is a total goal but the system knows to take only a little each month. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Non-Existent Support" February 14, 2020 1.0 We began using Rentec because the user interface was simplistic, but this is were it stopped. The software isn't customizable or easy to integrate into a preexisting website. When they sent an inspector out for the credit check the inspector had no idea why he was there or what for, and had to come out a second time. When notifying Rentec of cancelling and requesting an owed refund they simply ignored the 5 emails, and refused to acknowledge any emails. Pros The user interface The price of the software Cons Customizations and lack thereof. Customer Support Responsiveness Review Source R Reviewer ### "Easy simplicity with sufficient power to get the job done." June 14, 2014 5.0 Pros Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec. Cons I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet. Review Source R Reviewer Partner Used the software for: Less than 1 year ### "Does the Job" December 14, 2016 5.0 We have a small property business with only 25 units, so we do not need a killer application. Rentec Direct has proven to be a nice fit in terms of functionality as well as financially. Entering data is very easy and the application provides several different ways to view the data so that analyses are quick and to the point. Pros The price is right, but so is the functionality. I am not sure how well this application would work for an operation that had several hundred units, but for our small business it seems to be good. It saves us a great deal of time and enables us to be more productive by allowing us to assess our expenses per property quickly and accurately. Cons At times, we have to sort of figure out how to get the output we want. Some of the pages use terms that do not always seem intuitive, but this is really not a major issue. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Time consuming & geared for others" June 21, 2017 3.0 I was really hoping for more. I am somewhat satisfied so far, but the software could use updates more rapidly than the current course for its age. The people are very friendly & helpful, but the software is what it is. Pros Everything in one place (almost) Landlord & Tenant portals Easy to share info with other coworkers Summary page is the best thing going! Cons Hard to master Accounting can be confusing No budgeting available Not cost effective to sign up multiple bank accounts if you run multiple clients with single family homes separately Some items don't make sense - i.e. property manager info has to be associated with marketing, rather than a general inquiry line, which we use for all properties, regardless of manager Finding the right page can take a few clicks sometimes Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great experience for a new property management company" February 19, 2018 5.0 Pros Customer support is awesome! Hours that the customer service folks are available and their knowledge makes learning the ins and outs easy. Cons Look of the platform is a bit dated, and not as easy to use on mobile device. The accounting portion with tenant deposits was a challenge when trying to edit after a bank fee and tenant error Review Source R Reviewer Owner Used the software for: 3-5 years ### "It just works!" September 28, 2016 4.5 Pros Easy to navigate; fairly intuitive; has depth; can be up and running quickly; vendor is active in keeping product current and adding features; customer service dept is responsive via email. Cons Product seems geared more toward housing rentals than commercial rentals--I have to get creative when entering tenant info to get them to show up properly on the summary and deposit screens. Review Source R Reviewer CPA Used the software for: 3-5 years ### "Rentec Direct makes excellent software for managing properties." September 25, 2017 5.0 Thanks! Pros I like the a person can change their level of use based on their needs. I was managing my own properties and using the more expensive version. Then I got a property manager and no longer need as much. I was able to downgrade without losing my data. Chances are I will be back managing my properties again it will already be set up and waiting for me. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "No descritive repots" July 5, 2018 3.0 Pros Rolling rent calculations are easily understood. Putting in owner expenses is relatively easy. As well as charge backs to the tenants. Cons Owner reports are not descriptive enough. Online portal takes too long to process and receive funds into our account. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great product " July 10, 2019 5.0 Pros Ease of use. Pretty forgiving, I am use to using excel and this is my very first management software I have ever used. I tried using QB PRO, but it was way too cumbersome for me to try and massage into what I needed. My accountant did say I had the most organized and easy to follow spreadsheet they had seen in quite a while. Cons I wish it was a buy it and it was your program. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.