# Page 3 | Rentec Direct Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rentec Direct the right Property Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120753/Rentec-Direct/reviews --- Rentec Direct 4.6 (179) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Rentec Direct ## Showing most helpful reviews Showing 51-75 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WW William W. Retired Real Estate Used the software for: 1-2 years ### "As a property owner/manager with multiple rentals, we simply could not manage without RentecDirect." February 15, 2018 5.0 Our sincere thanks to the entire staff at RentecDirect. You've made our job of mananging properties so simple. It is clear that their support staff is worth the price of admission alone. When requests have been made, their staff takes them seriously and they constantly add requested features to their software when it makes sense and has an impact on everyone who uses it. Pros RentecDirect gives us a clear accounting of our properties and our tenants. With intuitive drill-down features, you can easily track and locate tenant's important information in seconds. You can also store important property information as well, such as door key codes. Besides giving you an accurate accounting of everything financial, RentecDirect has thought out every aspect of property management and delivers a package which simplifies the process and gives us a one-click report for our annual taxes. Review Source CM Casey M. COO Commercial Real Estate Used the software for: ### "Terrific software, outstanding customer service!" July 22, 2016 5.0 Pros I had done an obscene amount of research on software options for my small landlord operation (18 units so far) since I was outgrowing the excel spreadsheets that had at one point kept me somewhat organized. Honestly, I thought my mind was made up on Buildium, but once I did an overview with Kathryn over the phone, I was hooked. I told her exactly what I wanted from the software and where my trouble spots were with my current "system", and she walked me through the very features that Rentec Direct would provide. I got a free 30 day trial to play around with the system and within a week, I had made my decision. I also looked at Simplifyem along with Buildium and Rentec won hands down for the features and the price. Since then, I have had a million questions, and all of them were answered within minutes either through email or over the phone (I am kind of a Luddite and need a lot of hand-holding...) Thank the heavens for Kathryn-- the most patient person in the world. The customer service is beyond phenomenal, people. Cons I wish that when filing out a work order, it could be an SMS notification, rather than just an email. Review Source GG Gus G. Property Manager Real Estate Used the software for: 1-2 years ### "A boon for both my company AND my landlords. Takes some of the headaches out of a headache business." August 17, 2018 5.0 Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even friendly. Especially appreciate their executive, as she never makes me feel like a dope. Even when my question warrants it! Pros Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc. Cons Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app? Review Source SP Sue P. Rental Property Owner Commercial Real Estate Used the software for: Less than 6 months ### "Tested this service - Report that came back did not have the misdemeanors that I already knew about" October 4, 2017 1.0 Pros Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate . Cons It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate Review Source Response from Rentec Direct November 11, 2017 Dear Sue, Thank you for taking the time to try our service and post a review. Indiana does indeed have limited coverage as not all counties report misdemeanor convictions to nationwide databases. We (and all other screening vendors) are a bit at the mercy of counties keeping things updated but some still run analog systems and haven't yet converted to electronic, which can slow things down. Also, as a reporting agency for landlords, most states restrict landlords to only seven years of history. The crimes committed by your applicant that were over seven years old cannot be reported or considered when placing a tenant. Our system would have automatically removed those from the report as required by law, which also keeps you out of legal hot water if you were to accidentally reject an applicant based on old data. We are here to protect both you and your investments which we endeavor to do with both our software products and tenant screening reports by providing the most accurate data possible. LAQ Lisa Ann Q. Property Manger Real Estate Used the software for: 6-12 months ### "Best Customer Service ever!!!! Great Product." June 13, 2017 5.0 I shopped around for different software. We decided on this because it was affordable and seemed to be compatible for my size company. Their customer service is the best hands down. They are quick to respond and patient. They also implemented a new Chat service which is fantastic! Pros It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base. Cons Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up. Review Source SD Sam D. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Full Service rental software A++++" September 11, 2016 5.0 Pros I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way. Cons I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved. Review Source LM Laurice M. Property Manager Real Estate Used the software for: 1-2 years ### "Easy Peasy" March 3, 2019 5.0 My experience has been super positive. Our management was on the money when they told us that this software would be the easiest thing to use. Pros I like the ease of use of the software. The set up was smooth. Very detailed instructions for each feature of the software and website. Cant beat it for the price. Not a lot of setup fees and all that stuff. The customer service is outstanding, very responsive. Cons The setup of automated emails and their template. I am sure its me but that's the only con I found. No round the clock customer service access. Review Source WZ Wendy Z. Owner Commercial Real Estate Used the software for: Less than 6 months ### "Great Software" January 16, 2018 5.0 Pros Program is very easy to use. I used quickbooks for my rental property accounting and then a combination of paper, Word and Excel to keep track of everyone.With 50 units, I really needed something to keep better track of my tenants. It takes a while to get everything set up, but once you do everything works together seamlessly. I now only need to enter things once and not use multiple systems. The customer service is Amazing!! When I have questions they email me back within a couple of hours and have the answers I need. I haven't moved my website to Rentec yet, but I plan to soon. Cons Haven't really found anything that I don't like yet. The only thing I would change would be the deposit slips. I don't like that they don't print each check individually on them, just the total amount of deposit. Review Source DZ Deb Z. Owner Commercial Real Estate Used the software for: 2+ years ### "Awesome Inexpensive Product" September 1, 2016 5.0 Pros After purchasing my second two unit, I decided I needed a program to keep track of everything and started searching online for something to use. Rentec Direct was free to use, so I tried it. It is an awesome program! I have too many units for the free program, however, I have no problem paying to use it as it is that good. What I like best is that Rentec Direct continues to make changes resulting in a better product. Cons My only suggestion is that under the payment type drop down window, direct deposit needs to be added. Review Source BJ Brian J. Manager Commercial Real Estate Used the software for: Less than 6 months ### "Great Product" October 7, 2016 5.0 I love using this software to manage our properties. Super intuitive and quite robust. They seem to be constantly adding features too! I especially like the tenant portal and automatic reminder notices. Credit card and ACH processing is very convenient for tenants which helps keeps things current. The customer support is fabulous. They are extremely knowledgeable and always quick to respond to questions. I especially love that the software is in the cloud, so support can look up our account in real time, and fix any issues. Pros Super easy to use. lots of tools to communicate directly with tenants. Reporting is great. Cons I wish there was easier mobile access. It's a little hard to use the messaging feature on a phone. It would be great if there was a way to add additional email addresses and mobile phone numbers so I could communicate with multiple tenants within the same unit. Review Source SL Scott L. Used the software for: ### "" January 16, 2013 4.5 I have used the Rentech Direct Property Management system for six months now. With a small number of properties, my biggest concern was cost. This system met that criterion. Secondly, I wanted a system where my data was kept safely on a seperate computer than my laptop or desktop, and could be accessed from anywhere. Rentech met that. This product also had the additional feature of allowing tenants to book work orders and check their account status on-line in a secure manner. The third necessity was that the support side of the product be responsive and easily understood. I have been very pleased with their live help. Usually call, leave message and get contacted back all in the same day. Their on-line support could use some tweaking, however. There are several videos and written resolution on specific cases, and the training videos were helpful, but there are always issues that lie just a step or two beyond what is offered. A phone call resolves that. I am now at the end of year reporting stage and will need to go in and tweak some entries that wound up in wrong categories/accounts. I appreciate how much easier this has made my one man operation and look forward to finding even more efficiencies as I continue to use it. Review Source JB Jared B. Property Manager Real Estate Used the software for: 2+ years ### "Rentec Direct " September 8, 2016 4.5 Pros Rentec Direct is incredibly affordable compared to other property management software out there. They are very responsive when I need help with something. They are easy to work with and I've been working with Kathryn on an issue I'm having with accounting and she has spent extra time with me that she shouldn't have to. She is great and Rentec is lucky to have her. Cons The accounting is at times cumbersome to wade through the reports and find what I'm actually looking for. Review Source CB Connie B. Managing Partner Real Estate Used the software for: 1-2 years ### "Great software, and service!" June 29, 2017 5.0 I have greatly appreciated the checking in and assisting with all the additional account set up items. You guys are top notch with contact and follow up. Professionally I've worked with large software companies like Yardi and Onesite as well as smaller groups like manage America. Rentec was my choice after reviewing and working with others. It had what I wanted and needed in a scalable platform that can grow with my portfolio. Pros Online payments Online apps Syndication of marketing Resident/owner portal . Cons Wished for better website templates so I didn't have to use another service. Maybe add advanced website at additional flat fee. I ended up using zoho. Review Source GM Greg M. Owner Real Estate Used the software for: Less than 6 months ### "Couldn't ask for a better solution for our business." November 14, 2016 5.0 I'm consistently impressed with Rentec Direct's support and products. When we signed up it was to just do one tenant screen, but we found out they also have a complete software solution for managing our portfolio of properties. I used to use Quickbooks but after using Rentec's accounting tools for just a week I was sold because Rentec is so much easier. The other things that I really liked about this company is they tell it like it is. Their pricing is straight forward and they don't hide anything with hidden fees. Every time I contact their support, they are always friendly and very helpful too. I've called a few times now getting setup and I always get an English speaking rep who really knows their stuff. Pros Better support than I've ever experienced with any company, EVER! The software was really easy to learn. No term contracts, I like that. Review Source CD C D. Owner Real Estate Used the software for: 2+ years ### "Everything I needed " August 31, 2016 4.5 Pros It was easy to set up, and it's easy to use. I can easily pick and choose how much or how little of the program elements I want to use. It has plenty of report and tracking options, and provided lots of room for growth. Cons Really don't have any complaints. I wanted a way to compare properties profitability to one another and it doesn't do that. But I don't know that any of the rental property software out there does. Review Source DO Denise O. Office Manager Commercial Real Estate Used the software for: Less than 6 months ### "The Program and Support" September 30, 2016 5.0 I cannot begin to tell you how much we like this program. I have never worked in Property Management before this job and therefore, never used this type of program. Rentec is very easy to use and understand. The support that they offer is top notch. I tell people that I have my own personal support person, Kathryn!! She is the BEST, she knows the program inside and out and even when I call with a crazy questions that is out of the norm, she finds a solution. They are constantly improving and adding new updates. They ask for your input and listen and make changes or additions. Not only WOULD I recommend Rentec to others, we already have! Pros The Support is the BEST, always available and very personable and helpful!!! The monthly fee is worth every penny. Cons I really don't have any complaints. Review Source PK Palanivel K. Owner Commercial Real Estate Used the software for: 2+ years ### "Rentec is perfect for owners / managers of properties. " September 29, 2016 4.5 Pros Clean, easy to use product. Very good tech support. Keeps improving. Priced reasonably. Good features like ACH, screening reports. Automatic posting to rental sites like zillow, hotpads etc. Cons Managing marketing info for the unit rental is not very straight forward. Cant easily replicate info from one unit to another. Loading pictures and arranging them could get better. Review Source SM Shannon M. Owner Real Estate Used the software for: 2+ years ### "Everything I need and things keep coming I didn't know I need." September 29, 2016 5.0 Pros I like that everything is right there. The price is very reasonable and this application includes all of the items the very expensive programs include. The customer support has been incredible these last six years and they keep adding things that really help. Cons Strictly operator error, I forget my log in from time to time. Seriously, I haven't found anything I'm unhappy with. Review Source RG Ray G. Founder Hospitality Used the software for: 2+ years ### "Great Company, Great Software!" February 18, 2020 5.0 The company has been so great to work with. I really appreciate their quality and support. Pros Easy to use. Accessible anywhere. Reliable. I have been using for three years and when it is tax time, I just put on a USB stick and give to my accountant. Cons Nothing. It was easy to download and easy to see where my problems are -- lack of payment, too high of a water bill, etc. Review Source Response from Rentec Direct February 28, 2020 It's great to hear how happy you are, Ray. Thanks for the positive feedback! We love that you've been part of the Rentec fold for three years and look forward to many more. YC Yohan C. Property Manager Commercial Real Estate Used the software for: 1-2 years ### "Great product easy to use" July 25, 2018 5.0 Overall it’s a great product that definitely makes managing properties much easier. Pros The product has a lot of cool features such as allowing me to create a website through the software. Cons You can’t pull a profit and loss statement from the software or a comprehensive accounting statement that I can give to my accountant Review Source DS Dennis S. Owner Commercial Real Estate Used the software for: 2+ years ### "Excellent Product & People" July 27, 2016 5.0 Pros Ease of use, great customer support, intuitive and non-intimidating. Cons Missing key features and some functions involve too many steps or work around. Review Source LS Leslie S. Director of Operations Real Estate Used the software for: 6-12 months ### "Rentec Direct- Changing the Way to Manage your Property" August 31, 2016 5.0 Pros Rentec Direct is an intuitive and easy software that allows laypeople to keep track of all income and expenses related to one or many properties with multiple tenants to manage. If you need to speak with someone when one of those 'irregular' situations with your properties, Rentec is always there at the phone ready to walk you right through to a solution. Rentec Direct updates and adds more features that will automatically load into your existing software. And at the end of the year when it's time to pay your taxes, Rentec Direct will print out the reports it used to take you over a week to sort out. Cons What's not to like? Review Source LL Linda L. Real Estate Used the software for: ### "Rentec vs. Excel Spreadsheet, I pick Rentec Direct." May 30, 2014 5.0 Pros It's simple to use, and accounts can be used for several things, such as bank statements reconciliation and keeping track of payments. It does that math for me, and all I have to do is make sure I entered the right amounts. Rentec does the rest. Screening is also easy, and it's a one stop shopping. I also like the tutorials. Cons There are still some updates I would like for it to have. It doesn't track emails to owners. This is an important tool because our personal or business email address is cluttered. If we could check on the owners notes, I can tell quickly if they received an email from me or not. I also don't like the fact that I have to pay for tenants using the tenant portal to pay rent. The tenant should pay for using the portal, not the property manager. Review Source BS Bud S. Realtor/Broker Commercial Real Estate Used the software for: 2+ years ### "Greta product for Landlords and Property Managers" September 29, 2016 4.5 Pros It's simple to use and makes tracking tenants, properties, and payments a breeze Cons Can't think of anything that I don't like about Rentec. I work with about 10 properties on average, so I can't comment on how well it handles the needs of a large scale property manager working with 100 properties Review Source MC Marsha C. Property Manager and Managing Broker Real Estate Used the software for: Less than 6 months ### "Great product, very user-friendly, terrific customer support!" January 27, 2017 5.0 We got Rentec Direct for our Property Management department about 3-4 years ago - it was so easy to set up and get started with extremely intuitive and easy to use, great features and functionality and if you ever need them, the customer support folks are top notch and very knowledgeable and friendly. They have a "Knowledgebase" built into the software program that actually answers the majority of the questions you might have and it walks you through how to set everything up. Even those of us who have never used YARDI or other PM programs were able to pick it up right away and use it in on day 1. Pros Easy set-up and user-friendly, great Knowledgebase and customer support. Cons none, really Review Source Talk to a Capterra advisor for free and get results within 15 minutes.