# Page 2 | Rentec Direct Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rentec Direct the right Property Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120753/Rentec-Direct/reviews --- Rentec Direct 4.6 (179) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rentec Direct ## Showing most helpful reviews Showing 26-50 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jeff B. Property Manager Real Estate Used the software for: 2+ years ### "Rentec Direct for Property Manager" March 19, 2025 5.0 Overall we have had a great experience. When we have an issue they have promptly replied. Pros Easy to set up and has all of main features you would need as a property manager. Cons My least favorite thing is the lack of a full API to allow for more customization. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Rentec Direct Price and ease of setup pushed us to Rentec. Review Source VR Verified Reviewer VP of Ops Real Estate Used the software for: 6-12 months ### "Works great for us!" June 7, 2025 4.0 Overall, it's doing what we need. It helps us keep track of all tenant payments, security deposits, and service requests. Pros We love that tenants can pay and request service through the app. It also makes it very easy to keep track of each property. Cons There is a bit of a learning curve. I'm sure we still are not using all of the features. It's a little clunky with the accounting, and I wish there were a few more reports. Review Source DB Danette B. accounting Real Estate Used the software for: 6-12 months ### "Good for Residential" January 6, 2025 4.0 Good install, implementations and product support Pros Good for residential properties. Good Support from company Cons Was not set up for use with Commercial properties. they tried but should not advertise themselves for commercial Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Rentec Direct cost Review Source Response from Rentec Direct January 7, 2025 Thanks for the feedback, Danette. We're please to hear about your positive experience with Rentec Direct's customer support. We're always looking to improve the software, so if there are specific features or capabilities you feel would help you with commercial property management, please let us know! RM RICHARD M. Owner Real Estate Used the software for: 2+ years ### "Great Property Management Software" June 13, 2024 5.0 Pros Simple enough and still has lots of power Cons nothing I like the program. and how easy it is to use Review Source JR Jeremi R. Owner Real Estate Used the software for: 2+ years ### "It's All About The Customer Service! HANDS DOWN Above and Beyond The Rest!" July 31, 2024 5.0 To reiterate: I love the company itself. The platform does everything I need it to in order to run my professional property management company efficiently.... so would many others out there..... but it's really the customer service that is where all my affections for lie. ALWAYS AND EVERY SINGLE TIME.. no matter how big or small my issue may be... even if it is for just suggestions for future improvements or tiny quirks I think could be fixed... THEY TAKE EVERY ONE OF THEM SERIOUSLY! I always get a response back in a VERY respectable timeframe.... They take the time to COMPLETELY understand my problem.... and they work at my issues until they are SOLIDLY resolved.... I HIGHLY value any company that takes the time to invest in their customers with quality, responsive, caring, and personable customer service. Rentec Direct is all that and more and this means the world to me. THANK YOU RENTECT DIRECT FOR ALWAYS MAKING ME FEEL IMPORTANT AND THAT I MATTER EVEN IF I'M NOT THE BIGGEST FISH IN THE PUDDLE!!!!! I switched from Cozy... Cozy was only for small individual landlords. I needed a platform that catered to professional property management with more features. Rentec Direct was the only GOOD PROFESSIONAL option that didn't tell me I needed a WHALE of a portfolio in order to be blessed with holy entry into their ranks. The rest wouldn't give me the time of day once I told them the size of my portfolio. Rentec made me feel like I was important even just starting out with only a handful of clients and units under my wing. After getting the same story from other platforms before coming across Rentec, the very first question I asked a live rep I spoke to was "Do you have a minimum portfolio size requirement?" and they happily said "Not at all!" This meant a lot to me! and I have been grateful ever since. Rentec Direct has my loyalty as long as they don't ever change their practices from the way they are now! Cons I honestly can't think of anything. Sure... there's a quirk here or there.... BUT GUESS WHAT?!... They take suggestions for future implementation AND ACTUALLY DO THEM when they are able!.... So my quirks eventually end up going away at some point! I've actually had some of my very suggestions implemented on future updates! When they say they passed your idea on to the developers, THEY DO!!!... not just "toss it in the bin" after the conversation ends. Reason for choosing Rentec Direct Lower price point for similar services... I'm a frugal type! Review Source JJ Jerrod J. Owner Real Estate Used the software for: Less than 6 months ### "Clearly software made for and by users! " February 15, 2022 5.0 Amazing. Simply amazing. Their customer support is the best. Took me 20min on the phone and I knew this was it. I’ve used many of the other “big names” in PM software. Good luck getting support from them. I have my guy who I schedule sessions with as needed, but their online chat people are just as good. Never have I heard “I don’t know how to do that, let me find out for you.” With other softwares that was the answer to every other question. Pros The software is very intuitive and has many features I wasn’t even looking for in software but couldn’t imagine living without now. I’m looming at you Mr “text from the system” feature! As far as the things I actually knew I needed, it had all of that at a price that was great. In fact, I run a property management company as well as my own rentals that must remain separate. I have two subscriptions to Rentec now, one for each! Cons while the website has a great mobile friendly option, it would be easier for my team and I if you had an app. The portal and owner apps are great, just get us a good managers app to complete the trifecta. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Features. Support. Price. Review Source Response from Rentec Direct February 24, 2022 Thanks for the kind words! Colton always raves about working with you. We are currently working on developing an app for the property management platform, so stay tuned for updates as our developers get closer to a finished product. RF Robert F. CEO Real Estate Used the software for: 2+ years ### "good for the money. A good starter software" September 29, 2022 3.0 It's mixed. I think it is a good product but sometimes it feels like they fired their engineer who built it and the people left dont know how to fix major problems. Pros The price is good and it works....just not smoothly. It is like working on an AS400 from the 90's Cons For years I was promised fixes, now they have rolled out a new version that has it own set of glitches on top of the old ones. Support is always delayed, phone is never answered. (In five years no one has ever answered the phone) You have to text or email, response time can be an hour to a day. Sometimes i feel like they dont here my issue and send responses based on keywords they heard Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Rentec Direct Price Review Source Dixie C. Owner Real Estate Used the software for: 2+ years ### "Amazing Solution!" December 12, 2019 5.0 Overall Rentec increases the profitability of my company immensely. It allows me to automate and streamline many activities that both save time and improve accuracy. Their support team is very responsive and always happy to help walk me through any questions I may have on an entry I've made. Pros Rentec is very user-friendly. It's functionality is laid out well and it offers modern integrations such as online rent collection, pay owner by ACH, and electronic signatures for lease agreements. I also am impressed with their customer service. They are always very prompt and helpful. Cons I wish they offered a mobile app for property managers. Review Source Response from Rentec Direct January 6, 2020 Thank you for the glowing review, Carlotti! We love hearing from clients about how they enjoy their tools. I'll be sure to share your love with your Client Success team. :) Wishing you a successful & happy New Year! SAM Shana A. M. Property Manager & Consultant Real Estate Used the software for: 6-12 months ### "Can't recommend this to everyone." May 7, 2020 3.0 Honestly, I would switch to another company if I could, but I have too much data in, and am too busy to go through a transfer now, and all of the hassles that would entail. I think Rentec may be a good option if you have only a few units, and very simple accounting, and are looking for a budget product, or have some familiarity with accounting and property management software, so you really don't need the support. Pros So it is very affordable, and some of the software is pretty simple to set up. They are continuing to add support articles and more functionality. Cons Functionality, especially in the accounting area is limited. No ability to select "classes". You have to find work arounds for things that you shouldn't have to. The support team is of little support. I have email chains with OVER 15 EMAILS AND THE QUESTION STILL HAS NOT BEEN ANSWERED. It is difficult to reach anyone when you call most times, so you are relegated to chat/email, and often my main question or issue is NEVER actually answered. I still have issues from my first month, and I am now in month six, that are unanswered. Many of the things I have learned, were from hours of trial and error. If they are not going to have a free support option that is actually helpful, then they at least need to offer a paid option. There is also a big gap in the merchant processing area. Their processor, Forte, often sends you back to Rentec, and Rentec sends you back to Forte, and the pricing of the merchant options is not clear or transparent until you get your bill. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Rentec Direct Price Review Source Response from Rentec Direct May 18, 2020 We're sorry to hear you got off on a bad foot and your experience has been so different than other client feedback we hear. I will reach out to you personally as I would love to help clear up any confusion. Rick B. Property Manager Real Estate Used the software for: 2+ years ### "Primarily Use for Advertising Non-MLS Properties" May 11, 2021 4.0 Even though we jumped to Buildium for most of our Property Management activities, we stayed with Rentec for the marketing aspects as their system is probably the most flexible out there for that. It would be better if we had 1 system doing everything but we are picky and want the best best of both worlds are willing to pay for it. Pros We use the property setup screens, the rental website portal, and syndication. We love that we can list a rental property and either syndicate it to listing services or just advertise it without syndicating it. This has helped us greatly in our marketing, especially for properties that we will only lease and not manage. Cons Rentec has accounting built-in but we were never able to make a go of it as it didn't have all of the functionality that we needed so we stayed with Quickbooks Premium for years until deciding to jump to Buildium for accounting and leasing. Review Source Response from Rentec Direct May 24, 2021 Thanks for the review, Rick! We're so happy you've been with us for six years and that you're enjoying all the marketing features. So many enhancements have happened since you came on board. I'll reach out to you to see if you might be missing out on new features, especially related to accounting. Cheers! DP Darci P. Support Services Director Real Estate Used the software for: 1-2 years ### "Simple, Organized Layout" April 12, 2017 4.0 This site has been great for all of my needs, from keeping track of tenants, landlords, properties, and maintenance. Sometimes running reports is a little labor-intensive, as you can't print out monthly reports, etc. that we use for all properties at once, so it takes time to select each property and run reports individually. Overall though, this is user-friendly and great for our needs. Pros Easy to use, organized and simple design Cons Running some reports can be laborious since you can't run some categories for all properties at one time, as we need to do each month. Review Source Response from Rentec Direct April 12, 2017 Hi Darci, Thanks for the review and feedback! Your team at Rentec Direct is happy to hear about everything that is working well for you. We'd love to hear more about how the reporting features can be improved to make your life easier. Feel free to reach out to your Success Team at support@rentecdirect.com to share your experience and ideas. Cheers, Kaycee at Rentec Direct PJ Paul J. Consultant Real Estate Used the software for: 1-2 years ### "Easy and Integrated Property Management" December 21, 2017 5.0 I mentioned a few specific items on my "wish list" and customer service was able to explain options to accomplish them on the first call. That saves a lot of frustration and wasted customization time. Small and limited staff companies will love the financial and management integration that saves time and money. Pros I had a list of items applicable to my specific circumstances, of course. I used this to compare software, so that I knew these would be accommodated, then on to the functionality. Like many of us, I didn't want a difficult system for my clerical help. At the same time, the integrated accounting and background/credit checks were good matches for our needs and money-saving, to boot. Cons The setup for properties and their perimeters takes some time, but all systems require it. The first, general setup did give us an opportunity to look at our policies and procedures overall, which is important to do, especially when switching to a new system. Review Source JH Jason H. Owner Real Estate Used the software for: 2+ years ### "I love their customer support!" July 6, 2016 5.0 I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved. Pros The software is easy to learn for both me and my assistant. We were able to get up and running using the software in days, and that included bringing in all our data. The staff at Rentec was also tremendously helpful in getting it all imported. Cons The video training material is a bit dated, but still useful. Review Source RF Rachael F. CEO Commercial Real Estate Used the software for: Less than 6 months ### "We have outgrown Rentec" November 1, 2016 4.0 We have been using Rentec for over 5 years. We have over 600 units on Rentec, both multifamily and retail. We started out as a small company and now have about 30 employees. I was a huge, avid fan of this software when we were smaller, but the lack of controls as we have grown larger now outweigh the positives. There is a very limited amount of control for user access. Basically a user has access to everything or read only access. It is very difficult to control process and data integrity throughout a larger organization. If you are a smaller company starting out, this software is fantastic. If you have more than 5 or 6 people in your data, you can't control the data quality because everyone has access to everything. No way to lock anything down, or create user levels of access. I have been asking Rentec for this change for over 2 years. We are now shopping for different software. Pros Great functionality for smaller companies and number of rental units (4 or fewer employees) Easy to use to get the basics started Cons If you plan on growing past 5 employees, consider something else. Not enough controls for various employee access/restriction to appropriate data/pages. Customer service used to be great, has slowed considerably in the last 2 years. The company has gotten a lot larger, and thus don't listen as well as they used to. Make sure that the software meets your current (and future) needs. Don't expect major changes. Small rollouts of capabilities do continue to happen. Review Source KA Kim A. Assistant property manager Real Estate Used the software for: 1-2 years ### "Good for a small amount of properties." November 16, 2021 3.0 It was good for small amount of properties. Pros It was easier to have everything in one place instead of trying to juggle everything yourself on different methods. Cons It was not so easy to use and once you have too many properties it become more of a problem. Review Source DO Denise O. Office Manager Commercial Real Estate Used the software for: 2+ years ### "I Love Rentec Direct. " January 28, 2019 5.0 I am not a computer savvy person and I found Rentec to be super user friendly! Pros I like the customer service and how they can remote into my computer. I am a visual person and being able to be talked through what I need to do while doing it is extremely helpful! Cons There are a few things that could be changed with the software but they aren't major issues. Just things that would be more helpful to me while creating certain reports. Review Source CC Caitlin C. Property Manager Real Estate Used the software for: 1-2 years ### "Property Management for ~100 units" October 14, 2021 4.0 I'd definitely recommend Rentec for any medium sized property management needs. It's a little pricier than some options out there but the functionality has been great. Pros Rentec has really simplified the lease management and payment system for our tenants which has been a huge time-saver. Cons It was a little challenging to set up for both our secretary and tenants. But once we got through a few weeks of questions and issues we haven't had many issues. Review Source MF Michael F. Owner Real Estate Used the software for: 1-2 years ### "Overly Secure" January 12, 2024 1.0 Hassle/overly cumbersome Cons Cannot access login from search engine, locked out. Review Source Response from Rentec Direct January 29, 2024 Since our clients handle extremely sensitive financial data and personal information for their tenants and owners, we do prioritize bank grade security and enhanced security features for our clients. With internet security threats constantly evolving, it’s vital that our software engineers evaluate our software to ensure our clients’ data stays protected. It's unfortunate that you had a negative experience trying to log into your account. I can assure you this is not the norm, and I am curious to learn about the specifics your situation. Feel free to reach out to me directly at success+kaycee@rentecdirect.com. Our support team is always available to help you and provide guidance if you happen to encounter an enhanced security feature. I can assure you this is always for your protection. TO Timothy O. President Real Estate Used the software for: Less than 6 months ### "Superb for new PM businesses and perfectly scales with growth" July 23, 2019 5.0 I researched SEVERAL PM software companies . . . offers the most, across the board, for a REASONABLE price. RD was honored as the Stevie Award Winner in 2019 American Business Awards, https://www.rentecdirect.com/blog/2019-stevie-award/ Pros Robust features at a reasonable price. For instance: - ACH transactions (for both tenants and owners!) included, or for minimal price for startups, in subscription - Rapid-response customer support - Excellent webinar/blog content for onboarding and growth Cons The primary tenant screening option is only available for PM companies managing at least six properties. does provide a tenant-initiated option for companies managing one to five properties. Review Source Response from Rentec Direct July 25, 2019 Thanks for the love, Timothy! We're so happy you're part of the Rentec family now and we look forward to helping you! Regarding Tenant Screening, all PRO & PM clients can get setup for pulling reports through their Rentec Direct account, but to do so, there is a requirement to have at least one signed rental application. For brand-new landlords and managers, all you have to do is wait until you have your first signed rental application. :) RL Robert L. Broker/Owner Real Estate Used the software for: Less than 6 months ### "Best Value and Easy To Use" March 16, 2019 5.0 Best value for the price and easy enough for the average person to get up and running. Pros I love the affordability of the software and the ease of use. I also like the ability to communicate and text the tenants through the portal and track them. Another great feature is the owner portal. Ny owner absolutely loves the easy access and variety of reports available as does her accountant. Cons Just a little difficult in the beginning setting up and getting the ACH approved for the payment of my owners. Another drawback was that the platform does not sync with my bank management account even though it says it can. I have to manually reconcile. Review Source Response from Rentec Direct April 2, 2019 Thanks for the kind words, Robert! Related to your bank Sync issue - some banks actually require separate passwords for sync functionality, and some banks even charge a fee for that tool (Rentec does not). Possibly this is the issue? There is also another option for downloading your transactions from your bank that could speed things up for you. Click here for more information: https://support.rentecdirect.com/knowledgebase/articles/281736-bank-synchronization-download-bank-transactions GH Gregory H. Owner Real Estate Used the software for: 6-12 months ### "Rentech mostly behaves the way you would expect the software to behave and is functional." June 18, 2017 4.0 Ease of use and I went through my first accounting review with the results Pros It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality. The reports are what you expect them to be, income/expense, income, expense. The rent-roll was reasonable. Everything is exportable. The bank accounts acted like bank accounts and were thus easy to understand. Entering the data didn't take an excessive number of steps Cons Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly. Use of an input worksheet for income and expenses would make these tasks much more effective and efficient. Review Source Maurice L C. Owner Real Estate Used the software for: Less than 6 months ### "Could use some updating " January 18, 2023 4.0 Pros It has all the functions you need and more, it just lacked in some areas. Cons It felt like they didn’t want to upgrade to the new era, it wasn’t any app features, the colors weren’t bright like other sites. Switched from [Innago](https://www.capterra.com/p/166893/Innago/) Price Review Source Response from Rentec Direct March 13, 2023 We're always working to improve the product and appreciate receiving feedback from our clients. Be on the lookout for Product Update announcements as we release some cool features and enhancements this year. AE Andrew E. Owner Real Estate Used the software for: Less than 6 months ### "Rentec Direct great value for the price and functionality" April 18, 2017 5.0 I am a small startup (still getting my systems in place and don't have any other owners yet) in Montana. I researched , Buildium, Rent Manager and Appfolio. One of my main concerns was taking on a monthly financial commitment when so young as a company. When all was said and done, I really appreciated that RD was created by a property manager who saw a need for this niche in 2007. The sales rep admitted that their first client is an owner-operator, not a property manager, but said they have made quite a few improvements toward serving the professional PM as well. It has been relatively easy to learn. I also like that the software comes with a tenant and owner login. How these components perform is yet to be seen, but I suspect it will work well. I also like that I did not have to commit for one year (Rent Manager, Appfolio) and that the price point was very reasonable with no extra charges for this or that and a very easy-to-understand pricing equation. Pros Reasonable price for a small startup, easy to learn, good accounting piece, website is included, customer service is very responsive to inquiries. Cons On-line application limited to 5 custom fields, included website could use a bit more functionality, nothing more at this time. Review Source JS January S. Partner Real Estate Used the software for: I used a free trial ### "Amazing Software Package" April 21, 2020 5.0 We just recently selected for our rental company management software selection. Rentec has been wonderful to work with from the initial point of contact regarding software questions prior to our subscription and as we continued to move forward with the set up and use of the software. \[SENSITIVE CONTENT HIDDEN\] with Rentec has been very prompt to reply and provided very informative assistance and training so that we can begin use of the software. We initially were in search of a company that could allow us the ability to perform credit and background searches on prospective tenants. We ended up with a program that offered much more! It has the ability to assist with complete leasing management from the application stages to collections of rent, and report tracking and management features. \[SENSITIVE CONTENT HIDDEN\] has been on stand by to assist with all steps of Rentec features as we progress with our use of the software. This is our first apartment building to own and manage the leases of the property and Rentec will be an amazing asset to ensure its success. Pros The many features that Rentec has bundled into one package making the management of our apartment leasing streamlined and easy. Excellent customer service and hands on training! Cons At this time we have no dislikes with the software. Review Source Response from Rentec Direct April 27, 2020 Great to hear your positive feedback, January! We love hearing from new clients. Just know we'll be here for you for the long haul. :) SW Summer W. Assistant Real Estate Used the software for: 6-12 months ### "Great program that meets expectations" May 28, 2019 4.0 Working through to meet our property management needs has been a wonderful experience. Pros Ease of use and customer service/knowledge base. Cons Needs a main email location to check emails that were sent to everyone - tenants and vendors. Review Source Response from Rentec Direct May 29, 2019 We're so happy to hear you're having a great experience with us, Summer! Be sure to check out the Summary Page Quick Access Link in the lower left corner as it does contain a Mailbox showing all the outgoing emails and text messages to tenants, vendors and owners. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.