Who Uses This Software?

eHealth markets worldwide. Information systems for doctors, dentists, hospitals, pharmacies, rehab & care and laboratories. Software Assisted Medicine communication services and workflow solutions.


Average Ratings

8 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CompuGroup Medical
  • www.cgmus.com/
  • Founded 1987
  • United States

About CGM LABDAQ

LabDAQ LIS can be found in virtually every clinical laboratory environment including labs in hospitals, clinics, physician office labs and reference laboratories.


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CGM LABDAQ Features

  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

CGM LABDAQ Reviews Recently Reviewed!


LabDaq is an all inclusive laboratory information software than generates custom reports.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The support is by far the most amazing feature of the software. The knowledgeable staff remote into workstations and 100% can resolve issues within two days if not sooner. All types of testing platforms are compatible for transfer of medical testing results into the LabDaq interface for report generation. I used this LIS for general and esoteric testing results, and both applications look great. Levey Jennings charts are easily printed to display quality result data for a desired range of time, even comparisons of different levels of controls can be displayed. Reports can be faxed, or emailed to client directly from LabDaq.

Cons: Not all custom features are part of the base price, certain add on features are an additional fee. There is sometimes a considerable wait for a call back from the technical staff, which can be a huge problem if patient results are pending.. LabDaq staff does triage customer calls, which is always a help in moments of panic. The knowledgeable staff can typically resolve issues quickly, when there is not a long wait for assistance.

THE WORST customer service

Jun 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people.

Cons: Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company!

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CGM LABDAQ Review

May 07, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing! I wish I could say something good about them. But I can't. They have mislead us from the beginning.

Cons: They just don't get it. I have tried for a long time to explain how this system should work for a laboratory. They gave us the run around for 2 years and still haven't addressed our issues.

Vendor Response

by CompuGroup Medical on May 24, 2018

Sean - It's regretful that you refused to work with us and come to a resolution of your unpaid bills. Unfortunately, you forced us to resort to litigation against you for breach of contract, which is the true source of your negative review of CGM. We wish you and your company the best of luck in the future.

Great system. Easy to setup and maintain.

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This system is used for all laboratory information and is critical in our day to day operations.
Support can access the system remotely if any problems occur. The reports are easy to set up and look very professional.

New user to LabDaq

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: That we were able to build a bi-directional interface with our EHR software and lab vendor.

Cons: Customer service is a little lacking, but slowly improving.

Overall: We have been on this software for 11 months. Our initial go live was terrible. After attending the UGM we were able to make some connections in the customer service area and get a better response when we needed it. Training before going live was not what it should have been for all users.

Worst customer support time and again

Jun 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Just about everything especially the customer support

Overall: I have nothing positive to say about this product. Lot of bugs and customer support is practically non-existent.

Recommendations to other buyers: New buyers, stay away from it even if they offer it for free

Terrible company

Dec 08, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am the part owner of a multi-million dollar medical practice in Southern California. For the past two months we have been attempting to have Labdaq set up the interface with our EMR.
The company has dragged it's feet and does not respond to our requests. Were we to do it over again we would certainly look at other LIS options.

TERRIBLE CUSTOMER SERVICE

Sep 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This has been the worst software experience ever. They offer poor support. We made numerous attempts to resolve our issues. They have a completely separate billing module that is not supported properly.