# CGM LABDAQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CGM LABDAQ Software - reviews, pricing plans, popular comparisons to other Laboratory Information Management System products and more. Source: https://www.capterra.com/p/120809/CGM-LABDAQ --- # CGM LABDAQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CGM LABDAQ ## What is CGM LABDAQ? CGM LABDAQ is the leading laboratory information system (LIS) trusted by thousands of professionals every day. Built upon decades of experience, CGM LABDAQ can be found in virtually every clinical laboratory environment including reference labs, drug labs, physician office labs, clinics, and hospitals. Maximize efficiency and reimbursements. Developed and supported in the US, CGM LABDAQ stands apart for its connectivity, scalability, and its in-house support, services, and development teams. ## What is CGM LABDAQ used for? [Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/)[Laboratory Information Systems (LIS)](https://www.capterra.com/laboratory-information-system-software/)[Medical Lab](https://www.capterra.com/medical-lab-software/) Overall rating Based on 45 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 9% Starting price $2000 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CGM LABDAQ alternatives Highest Rated [5.0 (43)](https://www.capterra.com/p/186671/Dendi-LIS/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (13)](https://www.capterra.com/p/89383/Labgen-LIS/reviews/) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (16)](https://www.capterra.com/p/33053/Avalon-Laboratory-System/reviews/) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/130788/Apex-LIS/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120809/CGM-LABDAQ/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Instrument Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more Sample Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track the state, location and condition of materials collected for examination Activity Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Compliance Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location EDI 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another CGM LABDAQ 30 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Create, manage, and send invoices or bills to customers Generated authorized documentation that provides material information and results of laboratory analyses Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Alter the layout and content of reports Import and export data to and from software applications Protect sensitive data for digital privacy Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transfer of data from one computer system to another Create and securely store digital patient records Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more Track and manage inventory levels to maintain proper supply Connect with and exchange information with instruments in the laboratory that perform tests and monitoring Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage and track the state, location and condition of materials collected for examination Securely stores data to prevent data loss or breaches Manage, track, and examine the material collected from individual patients Predetermined group of medical tests that help diagnose a condition Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Features 4.4 (44) 4.4 Based on 44 reviews ## Pricing Value for money 4.1 (37) Basic $2,000 One Time Value for money 4.1 (37) 4.1 Based on 37 reviews ## Support, customer service and training options Customer Service 4.3 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (42) 4.3 Based on 42 reviews ## User reviews Overall rating 4.3 Based on 45 reviews Filter by rating 5(28) 4(11) 3(2) 2(0) 1(4) Mentioned topic Sorted by most recent CC Carrie C. Executive Director Medical Practice ### "Disconnect from the mission of their customers." 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 13, 2025 Pros System is relatively easy to use on a daily basis by the lab staff and front line staff is knowledgeable. Cons Customer service moves at its own pace. Lack of urgency or understanding that as a medical software company there is a tie to patients. Completely closed for a holiday (Columbus day) with no one on call to help. Complete disregard for the fact that patient care continues even on holidays. Front-line staff is juggling multiple priorities with what appears to be limited support from Leadership. When trying to work with Leadership to facilitate resolution, there is an arrogance and refusal to return calls. Instead both the account rep and the manager for implementation pushed the concern back to the front-line staff member who had multiple priorities. No resolution prior to the holiday and then no support or on call person on the holiday. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reasons for choosing CGM LABDAQ Cost and sample management features ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 15, 2025 We're sorry to hear that your expectations haven't been met yet. Currently, CGM observes all federal US holidays, however we do offer a 24/7 support plan with on-call staffing for times when the offices are otherwise closed. This can be helpful for clients who need additional support during holidays, or for those in distant time zones that do not overlap well with our standard business hours. Please reach out to us about this or any technical issues. We have shared your feedback with our leadership team and will do our best to keep things at your lab running as smoothly as possible. Karissa Faye A. BSN Health, Wellness and Fitness ### "easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2022 Moving to the US from another country this laboratory system is new for me, but with the easiness of use of CGM it helped me get comfortable and confident with work. Pros CGM LABDAQ is very user-friendly, the use of this product is self-explanatory. It has option to tell the results in layman's way that will help the health professionals in explaining results to patients or in a more detailed way if required. Cons As of now I am satisfied, and if given the chance, I don't intend to change anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2022 Thanks, Karissa. Welcome to the US! It's great to hear that CGM LABDAQ helped make your transition to an American lab an easy one. If you ever need support, our team is here to help. VA Vince A. Dir of it Hospital & Health Care ### "Labdaq LIS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2020 We have always been able to implement new analyzers quickly due to support knowledge of the system and analyzer needs. Pros We find the software easy to use and customize. The support team is excellent. We went through a multi version upgrade and by being thorough we stayed operational during the upgrade and follow on training. Support is always quick and definitely knowledgeable on the system. Cons Being an IT guy, I would like more access to system functionality. However I understand the need to lock things down so it allows the support team to know how to support you. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 4, 2021 Thanks, Vince. With your experience and expertise in IT, we really appreciate your perspective. Our in-house support team is standing by to help clients with software updates, and we're glad that you've enjoyed that experience. We continuously solicit feedback and train our technical support staff to maintain or exceed the level of excellence for which we've come to be known. AS Angela S. Laboratory Supervisor Hospital & Health Care ### "Great product for our small laboratory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2020 I had worked in a very large healthcare system for many years before recently starting at a Physicians office with it's own laboratory. The systems I had worked with before were laborious and complicated to use. LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful. Pros Straightforward, easy to use, can be customized to fit your company Cons Nothing so far, however I have only used the product personally for about 10 months. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 28, 2020 Thanks, Angela. Many of our clients operate from physician office laboratories like yours. We develop CGM LABDAQ to be as user-friendly as possible, so it's encouraging to hear that we are leading the competition with our intuitive design. Our dedicated, in-house technical support team continues to be a source of pride for us. It's our pleasure to assist you through any issues that may arise. YC Yvonne C. Laboratory Supervisor Hospital & Health Care ### "User Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2020 Pros LabDaq is super user friendly and easy to learn and teach. My new techs picked up on very quickly. Cons Some of the management report names are confusing as far as what the report will actually be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 28, 2020 Thanks, Yvonne. It's wonderful to know that your new technicians were able to get started quickly. We offer a CGM University program to serve as a refresher or to help a client improve its efficiency in the event of employee turnover or rapid growth. Yvonne, thank you for the comment about the management reports. We will pass your insight along to our product management team. SN Slate N. Lab Manager Hospital & Health Care ### "LabDaq Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2020 Pros Features that make it user friendly such as customizable tiles, etc. Cons It occasionally hard to find what you are looking for. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reasons for choosing CGM LABDAQ Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 28, 2020 Thank you, Slate. The customizable homescreen allows users to drag-and-drop shortcut tiles for quick access to their most commonly used analyzers, reports, and other information. This feature is user-specific, so every CGM LABDAQ user gets to create an environment that works best for them. PS Pamela S. LIS Manager Hospital & Health Care ### "Cura review of CGM Labdaq" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 18, 2020 I have been pretty surprised at the capabilities of the software . I came from supporting Cerner and Epic and was not expecting CGM to be as good as it is. Support has been very helpful in helping me understand the system. The CGM User Group was well done and helpful. Pros 1\. Relatively easy to build and maintain 2.Changes are immediately available and retroactive..ie, names, ranges etc of tests and panels 3.Helpful Support team once an engineer is available 4.Relatively easy to integrate with Labnexus and customer EMR's such at Point Click Care Cons 1\. number one con, lack of a cancel test workflow. Only having the delete option is extremely frustrating. Please work on this!!! 2. Inactivated tests and panels cannot be hidden from ordering and other menus. 3. Better customized reports, hate having to pay to get a report the we can read. Example, Audit Report for Microbiology. We should not have to pay for a legible report and even though we are willing the team at CGM is backlogged on even giving a quote. 4. Lack of support for Microbiology. We did have \[SENSITIVE CONTENT HIDDEN\] to help implement but it was not easy getting his time. He is apparently gone now and I can't tell that a qualified person has taken his place. 5. Documentation is not very helpful, I try to find an answer before calling Support but I can rarely find the help I need in the on line manual. Reasons for choosing CGM LABDAQ I was not employed at Cura when the choice was made but I heard that price drove the decision. CGM was the mid range contender Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 28, 2020 Thanks, Pamela. We're glad you're finding CGM LABDAQ easy to use. Retroactive enhancements are a great feature, and connectivity to client EMRs or the CGM LABNEXUS web portal is a cornerstone for a good laboratory information system. Your other suggestions are well received, thank you. We have several specialists on our dedicated support team that will be able to help you with your microbiology questions. We have ongoing training for the team, as well. Version 20.5 of CGM LABDAQ included an updated User Manual, so you should find it easier than ever to find the answers you need. We've passed your other suggestions along to our product management team. Your feedback is a key part of our product roadmap. GF Greg F. System Administrator Health, Wellness and Fitness ### "User Friendly and Interfaces well with other products" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 18, 2020 Pros The technical and training team is top-notch. They know their stuff and put users at ease as they learn. Cons Sometimes the Interface services need restarting and not sure why. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 28, 2020 Thanks, Greg. Total connectivity is a cornerstone for an effective LIS. Our development, HL7, and implementation teams have interfaced with countless analyzers, electronic health records, practice management systems, reference laboratories, and more. During the COVID-19 pandemic, CompuGroup Medical connected laboratories to departments of health across the country to facilitate mandatory reporting guidelines. By streamlining the secure flow of information among these systems, CGM LABDAQ increases a laboratory's efficiency and reduces the reliance on manual processes. Let us know if you continue to have any issues restarting an interface service. Our in-house technical support team will be happy to take a look at your configuration. AE Arceli E. VP of Operations and Lab Technical Supervisor Hospital & Health Care ### "Great LIS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2020 Clients are very happy with our report formats and are attracting more accounts. Pros Very user friendly. All the features are great and i have never used this great LIS in my 30 plus years in the lab business. The Lab Nexus portal is a plus. The support system is awesome as well. Cons Skipping accessions, not always in sequence. The gaps in between some panels, no continuity. A lot of added features that's needed is costly. Alternatives considered [CGM SCHUYLAB](https://www.capterra.com/p/2640/SchuyLab/) Reasons for choosing CGM LABDAQ LabDaq has the best features. Overall it was worth choosing this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2020 Thank you, Arceli. We're proud to know that upgrading your laboratory information system to CGM LABDAQ has made life easier for you, increased your lab's efficiency, and helped you attract new business. The CGM LABNEXUS web portal is a great option to allow healthcare providers to place orders and retrieve results, and it integrates seamlessly with CGM LABDAQ. That ease of access and your professional result reporting are two things you can offer clients that help your lab stand above the others in your area. CG carl g. Senior Technologist Medical Practice ### "Alright" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2020 Very good all in all no real issues, support staff is very good particularly the HOT line. Pros No issues, Pretty easy to use like the tiles makes it easier to organize your work flow Cons Not real friendly when trying some of the most simple things like for example Normal ranges etc.. need some more in house training. Reasons for choosing CGM LABDAQ Good Product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2020 Thank you, Carl. It's great to hear how the tiles on our customizable, user-specific homescreens are helping you streamline your workflow. With CGM LABDAQ, every user can create tiles or shortcuts on their personal homescreen that give them one-click access to common analyzers, reports, and more. In addition to our highly-rated technical support staff, CompuGroup Medical includes user training during the implementation process and offers a remote training program afterward for labs that need a refresher or that have experienced a lot of employee turnover. This program is called CGM University. Your Account Manager will reach out to review the various training options. [View all Reviews](https://www.capterra.com/p/120809/CGM-LABDAQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Dendi LIS vs CGM LABDAQ](https://www.capterra.com/compare/120809-186671/CGM-LABDAQ-vs-Dendi-LIS) [Orchard Software vs CGM LABDAQ](https://www.capterra.com/compare/2638-120809/Laboratory-Information-Systems-vs-CGM-LABDAQ)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)